User Notifications: A user does not receive User Notifications when there is a change to the user object.
m (1 revision)
Revision as of 20:57, 4 January 2012
A user does not receive User Notifications when there is a change to the user object
|Problem Summary||For a given class of resource, the Cisco Finesse Web Service sends resource notifications to clients that are subscribed to that resource. For example, a client that is subscribed to User Notifications should receive a notification when an agent signs in or signs out of the Finesse Desktop, when agent information changes, or when an agent's state changes. If the user does not recieve notifications, some troubleshooting may be required.|
|Possible Cause||Not applicable.|
To troubleshoot user notifications, check through the desktop logs for the existence of the correct log statements.
For example, if a user is subscribed to User notifications and does not receive notifications when the user object changes, look through the desktop logs for the following:
( This statement indicates a successful connection to the Finesse Notification Service)
(This statement indicates that a node was created successfully for this specific user)
(Indicates a successful publish notification)
To retrieve the desktop logs, run the CLI command "file get activelog desktop recurs compress".
|Associated CDETS #||None.|