Updating a NIC driver disables silent monitoring and recording
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== Updating a NIC driver disables silent monitoring and recording == | == Updating a NIC driver disables silent monitoring and recording == | ||
Latest revision as of 18:42, 18 December 2009
Updating a NIC driver disables silent monitoring and recording
| Problem Summary | After updating a network interface card (NIC) driver, the Cisco Supervisor Desktop and Cisco Agent Desktop Silent Monitoring and Recording features do not work. |
|---|---|
| Error Message | None. |
| Possible Cause | This problem can occur if you have updated a NIC driver on a server on which you checked the VoIP Monitor Server check box during the installation of Cisco Unified CCX. |
| Recommended Action |
Reinstall Cisco Unified CCX. Make sure to check the VoIP Monitor Server check box in the Component Distribution pane. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
