Unified Presence Server: Call Fails When Transferred to Agent
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Call Fails When Transferred to Agent
| Problem Summary | A call is transferred to an agent, and the agent is reserved, but call transfer fails. |
| Error Message | None. |
| Possible Cause | Cisco Unified Presence Server (CUPS) trunk on the Unified CM is not configured. |
| Recommended Action | Configure the CUPS trunk on your Unified CM. Refer to the Configuration and Administration Guide for Cisco Unified Customer Voice Portal for configuration information. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
