Unified Mobile Agent: Verifying the registry key before installing an upgrade

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Latest revision as of 19:26, 12 July 2011

Unified Mobile Agent: Verifying the registry key before installing an upgrade

Problem Summary Difficulties installing a patch.
Error Message Various
Possible Cause The product number in the registry is incorrect.
Recommended Action The product version number in the registry is a key that shows the current installed version.

The root registry hive is HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems,Inc.\CTI OS Client.

The product version number is a key that includes the major version, minor version, and revision number. For example: HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems,Inc.\CTI OS Client\8.0.1.

Release Release 7.5(x), Release 8.0, and Release 8.5.
Associated CDETS # None

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