Unified Mobile Agent: Unified Mobile Agent Option is Unavailable in Agent Desktop Login Dialog

(Difference between revisions)

Latest revision as of 23:53, 12 March 2010

Problem Summary	The Agent Desktop softphone application does not display the Unified Mobile Agent Modeoption to allow an agent to log in as a mobile agent.
Error Message	None.
Possible Cause	Unified MA settings were not specified during CTI OS Server setup.
Recommended Action	Follow these steps: Rerun the CTI OS Server setup program and specify the following on the PeripheralIdentifier screen. Select the Enable Mobile Agent checkbox. From the Mobile Agent Mode drop-down list, select Agent chooses. When the CTI OS Server setup program is run, the registry is automatically updated withthe appropriate values.
Release	Release 7.5(1) and 8.0
Associated CDETS #	None.

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