Unified Mobile Agent: Unified Mobile Agent Option is Unavailable in Agent Desktop Login Dialog
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Latest revision as of 23:53, 12 March 2010
Problem Summary | The Agent Desktop softphone application does not display the Unified Mobile Agent Modeoption to allow an agent to log in as a mobile agent. |
Error Message | None. |
Possible Cause | Unified MA settings were not specified during CTI OS Server setup. |
Recommended Action | Follow these steps:
|
Release | Release 7.5(1) and 8.0 |
Associated CDETS # | None. |