Unified Mobile Agent: Unified Mobile Agent Option is Unavailable in Agent Desktop Login Dialog
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* From the Mobile Agent Mode drop-down list, select Agent chooses. | * From the Mobile Agent Mode drop-down list, select Agent chooses. | ||
* When the CTI OS Server setup program is run, the registry is automatically updated withthe appropriate values. | * When the CTI OS Server setup program is run, the registry is automatically updated withthe appropriate values. | ||
| - | </td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table> | + | |
| + | </td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table> | ||
[[Category:Unified ICM/CCE & Hosted, Release 7.5]] | [[Category:Unified ICM/CCE & Hosted, Release 7.5]] | ||
| + | [[Category:Unified CCE, Release 8.0]] | ||
Latest revision as of 23:53, 12 March 2010
| Problem Summary | The Agent Desktop softphone application does not display the Unified Mobile Agent Modeoption to allow an agent to log in as a mobile agent. |
| Error Message | None. |
| Possible Cause | Unified MA settings were not specified during CTI OS Server setup. |
| Recommended Action | Follow these steps:
|
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
