Unified Mobile Agent: Unified Mobile Agent Option is Unavailable in Agent Desktop Login Dialog

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* From the Mobile Agent Mode drop-down list, select Agent chooses.
* From the Mobile Agent Mode drop-down list, select Agent chooses.
* When the CTI OS Server setup program is run, the registry is automatically updated withthe appropriate values.
* When the CTI OS Server setup program is run, the registry is automatically updated withthe appropriate values.
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

Unified Mobile Agent Option is Unavailable in Agent Desktop Login Dialog

Problem Summary The Agent Desktop softphone application does not display the Unified Mobile Agent Modeoption to allow an agent to log in as a mobile agent.
Error Message None.
Possible Cause Unified MA settings were not specified during CTI OS Server setup.
Recommended Action Follow these steps:
  • Rerun the CTI OS Server setup program and specify the following on the PeripheralIdentifier screen.
  • Select the Enable Mobile Agent checkbox.
  • From the Mobile Agent Mode drop-down list, select Agent chooses.
  • When the CTI OS Server setup program is run, the registry is automatically updated withthe appropriate values.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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