Unified Mobile Agent: Unified Mobile Agent Failure Recovery Tips

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Unified Mobile Agent Failure Recovery Tips

Problem Summary

The Unified Mobile Agent application failed.

Error Message

None.

Possible Cause

See below.

Recommended Action


Recovery Issue/Symptom	Resolution/Action
Power failure	Once the power is back up, verify that the Agent Desktop reboots properly and thatthe network is available. You can then login. Note: UPS can mitigate the risk of a power failure at home by keeping the cablemodem and agent's PC powered up for a certain duration.
Internet failure	When the broadband connection is lost, the agent goes offline. Once the connectionis reestablished, login again.
Agent Desktop reboot	See Power failure, above.
Agent Desktop application restart	Restart the application and log back into the server. If a call is still in progress, donot change the state to Ready.
VPN tunnel failure	If broadband access is available, but the connection to the corporate site is not, verifythat the VPN tunnel is not misconfigured / broken. If it is broken, it will have to bereconfigured by the System Administrator.

Release

Release 7.5(1)

Associated CDETS #

None.

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