Unified Mobile Agent: Mobile Agent Login Failed

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Mobile Agent Login Failed

Problem Summary Mobile agent login failed with an error message.
Error Message See the table below.
Possible Cause Mobile agent login failures can result from a number of causes. Login failure messages are described in the table below.


Message


Cause


Action


IPCC Error [10151] - PERERR_ TELDRIVE_ MOBILEAGENT_ INCORRECT_LCP


There is an incorrect LCP configuration in Unified CM.


Check the Phone Configuration page in Unified CM and be sure the device name of the LCP Port begins with the string LCP.


IPCC Error [10152] - PERERR_TELDRIVE_ MOBILEAGENT_ INCORRECT_RCP


There is an incorrect RCP configuration in Unified CM.


Check the Phone Configuration page in Unified CM to be sure that the device name of the RCP Port starts with the string RCP. Also check the device name of the corresponding LCP Port.


IPCC Error [10153] - PERERR_TELDRIVE_ MOBILEAGENT_MODE_ NOT_ALLOWED


The Unified ICM Agent Desk Settings are not configured properly. Either the Cisco Unified Mobile Agent checkbox is not selected, or the Mobile agent mode setting does not correspond to the agent call mode selected in the Login dialog.


Enable the Mobile Agent checkbox in the Unified ICM Agent Desk Settings and verify that the agent mode configured in Unified ICM is the same as the agent call mode selected in the Login dialog. See alsoCall Mode Unavailable in Agent Desktop Login Dialog


IPCC Error [10154] - PERERR_TELDRIVE_ AGENT_INVALID_ LOGIN_CTIPORT


This error is generated when one of the following conditions exists:
  • A non-mobile agent tries to login to a CTI port.
  • A mobile agent tries to login to an invalid CTI port.
Do one of the following:
  • If you are not configured as a mobile agent, enter your IP Phone extension in the Instrument field of the CTI Login dialog box.
  • If you are configured as a mobile agent, check the CTI Port configuration.
RESOURCE_NOT_AVAILABLE appears in JTAPI Gateway Log


The codec settings on the PG and Voice Gateway do not match.

Note: This issue occurs for attempted Nailed connection login, only.


Change the codec configuration on either the PG or Voice Gateway.


A licensing error has occurred. Please see your administrator.


Agent Desktop is running. All of the Agent Desktop software licenses are in use.


Close the Agent Desktop completely when you are finished using it. Simply logging off can cause the Agent Desktop to continue running.


Recommended Action See possible actions listed in the table above.
Release Release 7.5(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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