Unified Mobile Agent: Call Mode Unavailable in Agent Desktop Login Dialog

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== Call Mode Unavailable in Agent Desktop Login Dialog ==
== Call Mode Unavailable in Agent Desktop Login Dialog ==
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* From the Mobile Agent Mode drop-down list, select Agent chooses.
* From the Mobile Agent Mode drop-down list, select Agent chooses.
* When the CTIOS Server setup program is run, the registry is automatically updated withthe appropriate values.
* When the CTIOS Server setup program is run, the registry is automatically updated withthe appropriate values.
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

Call Mode Unavailable in Agent Desktop Login Dialog

Problem Summary The agent is unable to select a call mode on the login dialog. The call mode field is disabledand set to either call by call or nailed connection; there is no option to change it.
Error Message None.
Possible Cause The CTIOS Server was not set up properly during install, or the connection profiles defined inthe registry are not defined correctly for mobile agents.
Recommended Action Follow these steps:
  • Rerun the CTIOS Server setup program and specify the following on the PeripheralIdentifier screen.
  • Select the Enable Mobile Agent checkbox.
  • From the Mobile Agent Mode drop-down list, select Agent chooses.
  • When the CTIOS Server setup program is run, the registry is automatically updated withthe appropriate values.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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