Unified ICM and Unified CCE Database Troubleshooting: Problems Saving AW Configuration Data
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Latest revision as of 23:53, 12 March 2010
Problems Saving AW Configuration Data
| Problem Summary | Users cannot save configuration data when using the configuration manager tool on ADS1; also, modifications to a user on ADS2 do not transfer to ADS1. |
| Error Message | |
| Possible Cause | This was due to the loss of access privileges for the ADS1 distributor service login account. The ems trace logs for Update ADS process on ADS1 showed database login errors. |
| Recommended Action | Re-run the ADS1 distributor setup from the install media. This will re-run scripts that gives database access privileges to the distributor service login account. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
