Unified ICM and Unified CCE Database Troubleshooting: Problems Saving AW Configuration Data
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== Problems Saving AW Configuration Data == | == Problems Saving AW Configuration Data == | ||
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</td></tr><tr><td> '''Recommended Action''' </td><td>Re-run the ADS1 distributor setup from the install media. This will re-run scripts that gives database access privileges to the distributor service login account. | </td></tr><tr><td> '''Recommended Action''' </td><td>Re-run the ADS1 distributor setup from the install media. This will re-run scripts that gives database access privileges to the distributor service login account. | ||
| - | </td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table> | + | </td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS #''' </td><td> None. </td></tr></table> |
[[Category:Unified ICM/CCE & Hosted, Release 7.5]] | [[Category:Unified ICM/CCE & Hosted, Release 7.5]] | ||
| + | [[Category:Unified CCE, Release 8.0]] | ||
Latest revision as of 23:53, 12 March 2010
Problems Saving AW Configuration Data
| Problem Summary | Users cannot save configuration data when using the configuration manager tool on ADS1; also, modifications to a user on ADS2 do not transfer to ADS1. |
| Error Message | |
| Possible Cause | This was due to the loss of access privileges for the ADS1 distributor service login account. The ems trace logs for Update ADS process on ADS1 showed database login errors. |
| Recommended Action | Re-run the ADS1 distributor setup from the install media. This will re-run scripts that gives database access privileges to the distributor service login account. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
