Unified ICM and Unified CCE Database Troubleshooting: Logger Setup Fails
Revision as of 23:53, 12 March 2010 by Cchetty
Logger Setup Fails
|Problem Summary||Logger Setup fails with the following message:|
|Error Message||Unable to connect to the database.|
|Possible Cause||Microsoft SQL Server Client Network Utility and/or Server Network Utility is specified incorrectly.|
|Recommended Action||Perform the following steps:
Open "Client Network Utility" from Microsoft SQL Server folder. Open General tab "enabled protocols by order". Make sure TCP/IP does not appear prior to Named Pipe.
Open "Client Network Utility" from Microsoft SQL Server folder. Open "Server alias configurations". Make sure there is not an entry for "." for TCP/IP or Named Pipe or any other protocols.
Open "Server Network Utility" from Microsoft SQL Server folder. Open "Enabled protocols". Make sure there is an entry for "Named Pipes".
|Release||Release 7.5(1) and 8.0|
|Associated CDETS #||None.|