Unified ICM Gateway: PROCMON
|Problem Summary|| The procmon tool allows you to look into the PIM and see what it is doing
or has done. The syntax for starting PROCMON is the same as EMSMON, the difference is PROCMON is an interactive shell.
|Possible Cause||The procmon tool should be run on the active side PIM. If the listed commands are not run on the active side, they do not return any information.|
|Recommended Action||Start PROCMON with the command procmon icm PG1A pim1 where icm is your instance name, PG1A is the correct PG, and pim1 is the correct PIM for your system.|
|Associated CDETS #||None.|
debug - Set Tracing
|Details||debug /on, or debug /on /level 3 will turn on the suggested default level of tracing. Levels are from 1 to 5, with 1 being the least tracing (0 actually none) and 5 being the greatest amount of tracing.|
C:\Documents and Settings\torero>procmon icm PG1A pim1 >>>>debug /on /level 3 >>>>quit
as - Autoconfiguration Status
|Details|| The as (Autoconfiguration Status) command provides a brief summary of the auto-configuration status. Authentication Send completed means the command has completed.
Be sure to note the error count. If any errors are present you can look in the log files in C:\icm\<INSTANCE>\<PG>\logfiles, for example C:\icm\icm\pg1A\logfiles or look at the autoconfigerror.txt file which is available in C:\icm\<INSTANCE>\<PG> for example C:\icm\icm\pg1A.
C:\Documents and Settings\torero>procmon icm PG1A pim1 >>>>as Autoconfiguration Status Information Total AutoConfiguration Errors = 0 Autoconfiguration Send completed >>>>quit
dagent - Dump Agent
lc - List Calls
|Details||The lc (list_calls) command displays calls that are active. For the Expert Advisor system this means all calls that had a routing dialog for, but have not yet received a CALL_TERMINATION_EVENT message.|
|No Active Calls|| If there are no calls active on Expert Advisor and a lc reveals calls on
the PIM generally that means that no CALL_TERMINATION_EVENT was received for that call.