Unified ICM Gateway: PROCMON - Revision history

Cchetty at 20:45, 14 September 2010

2010-09-14T20:45:10Z

← Older revision		Revision as of 20:45, 14 September 2010
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	[[Category:Unified Expert Advisor, Release 7.6(1)]]		[[Category:Unified Expert Advisor, Release 7.6(1)]]
-	~~[[Category:Unified Expert Advisor, Release 8.0]]~~

Cchetty: 1 revision

2010-09-14T20:42:55Z

1 revision

← Older revision

Revision as of 20:42, 14 September 2010

Cchetty: /* dagent - Dump Agent */

2010-09-14T20:38:03Z

dagent - Dump Agent

← Older revision		Revision as of 20:38, 14 September 2010
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-	~~{{Template:Required Metadata}}~~
	== PROCMON ==		== PROCMON ==

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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 7.6(1)	+	\| Release 7.6(1) and Release 8.0(1)
-	\|-	+
-	~~! '''Associated CDETS #'''~~	+
-	~~\| None~~.	+
	\|-		\|-
	\|}		\|}
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 7.6(1)	+	\| Release 7.6(1) and Release 8.0(1)
	\|-		\|-
	\|}		\|}
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 7.6(1)	+	\| Release 7.6(1) and Release 8.0(1)
	\|-		\|-
	\|}		\|}
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	<pre>C:\Documents and Settings\torero>procmon icm PG1A pim1		<pre>C:\Documents and Settings\torero>procmon icm PG1A pim1
	>>>>dagent 1		>>>>dagent 1
-	HashIndex=49 SkillTargetID=5025 PeripheralNumber=1 ExtensionNumber=1(1) ConfigExtension=-1(-1) InstrumentNumber=-1(-1)	+	HashIndex=49 SkillTargetID=5025 PeripheralNumber=1 ExtensionNumber=1(1)
-	AgentDeskSettingsID=-1 ConfigSkillGroupIDSize=0 AgentPassword={enc:1}1B2M2Y8AsgTpgAmY7PhCfg==	+	ConfigExtension=-1(-1) InstrumentNumber=-1(-1)
-	EnterpriseName=Runtime_PG_1.Cable.Clark Description= UserDeletable=N	+	AgentDeskSettingsID=-1 ConfigSkillGroupIDSize=0 \
-	FirstName=Clark LastName=Cable LoginName=1	+	AgentPassword={enc:1}1B2M2Y8AsgTpgAmY7PhCfg==
-	ActiveGroupAssignmentSize=51 StateSize=51 DurationCurrentStateSize=51	+	EnterpriseName=Runtime_PG_1.Cable.Clark Description= UserDeletable=N
-	ActiveGroupAssignment[0] - 3 (0x3) Priority=0 State=AS_AVAILABLE DurationState=0	+	FirstName=Clark LastName=Cable LoginName=1
-	ActiveGroupAssignment[1] - 2 (0x2) Priority=0 State=AS_AVAILABLE DurationState=0	+	ActiveGroupAssignmentSize=51 StateSize=51 \
-	ActiveGroupAssignment[2] - 5 (0x5) Priority=0 State=AS_AVAILABLE DurationState=0	+	DurationCurrentStateSize=51
-	ActiveGroupAssignment[3] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0	+	ActiveGroupAssignment[0] - 3 (0x3) Priority=0 State=AS_AVAILABLE \
		+	DurationState=0
		+	ActiveGroupAssignment[1] - 2 (0x2) Priority=0 State=AS_AVAILABLE \
		+	DurationState=0
		+	ActiveGroupAssignment[2] - 5 (0x5) Priority=0 State=AS_AVAILABLE \
		+	DurationState=0
		+	ActiveGroupAssignment[3] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT \
		+	DurationState=0
	...		...
-	ActiveGroupAssignment[47] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0	+	ActiveGroupAssignment[47] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT \
-	ActiveGroupAssignment[48] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0	+	DurationState=0
-	ActiveGroupAssignment[49] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0	+	ActiveGroupAssignment[48] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT \
-	ActiveGroupAssignment[50] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0	+	DurationState=0
		+	ActiveGroupAssignment[49] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT \
		+	DurationState=0
		+	ActiveGroupAssignment[50] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT \
		+	DurationState=0
	ConfigParam= SupervisorAgent=N		ConfigParam= SupervisorAgent=N
	ConfigParam= AgentLoginDisabled=N		ConfigParam= AgentLoginDisabled=N
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	ACDConfXferCallID =-1		ACDConfXferCallID =-1
	Line Information		Line Information
-	Extn:1/0 LT=LT_INBOUND_ACD LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1	+	Extn:1/0 LT=LT_INBOUND_ACD LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1

	>>>>quit</pre>		>>>>quit</pre>
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 7.6(1)	+	\| Release 7.6(1) and Release 8.0(1)
	\|-		\|-
	\|}		\|}
-

	=== lc - List Calls ===		=== lc - List Calls ===
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 7.6(1)	+	\| Release 7.6(1) and Release 8.0(1)
	\|-		\|-
	\|}		\|}

	[[Category:Unified Expert Advisor, Release 7.6(1)]]		[[Category:Unified Expert Advisor, Release 7.6(1)]]
		+	[[Category:Unified Expert Advisor, Release 8.0]]

Docwikibot: Bot: Adding {{Template:Required Metadata}}

2009-12-18T19:27:31Z

Bot: Adding {{Template:Required Metadata}}

← Older revision		Revision as of 19:27, 18 December 2009
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		+	{{Template:Required Metadata}}
	== PROCMON ==		== PROCMON ==

Cchetty: 1 revision

2009-06-10T22:11:18Z

1 revision

← Older revision

Revision as of 22:11, 10 June 2009

Cchetty: /* lc - List Calls */

2009-06-10T17:48:39Z

lc - List Calls

New page

== PROCMON ==

{| border="1"
|-
! '''Problem Summary'''
| The procmon tool allows you to look into the PIM and see what it is doing
or has done. The syntax for starting PROCMON is the same as EMSMON, the
difference is PROCMON is an interactive shell.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| The procmon tool should be run on the active side PIM. If the listed commands are not run on the active side, they do not return any information.
|-
! '''Recommended Action'''
| Start PROCMON with the command '''procmon icm PG1A pim1''' where ''icm'' is your instance name, ''PG1A'' is the correct PG, and ''pim1'' is the correct PIM for your system.
|-
! '''Release'''
| Release 7.6(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

=== debug - Set Tracing ===

{| border="1"
|-
! '''Details'''
| debug /on, or debug /on /level 3 will turn on the suggested default level of tracing. Levels are from 1 to 5, with 1 being the least tracing (0 actually none) and 5 being the greatest amount of tracing.
|-
! '''Example output'''
|
<pre>C:\Documents and Settings\torero>procmon icm PG1A pim1
>>>>debug /on /level 3
>>>>quit</pre>
|-
! '''Release'''
| Release 7.6(1)
|-
|}

=== as - Autoconfiguration Status ===

{| border="1"
|-
! '''Details'''
| The as (Autoconfiguration Status) command provides a brief summary of the auto-configuration status. '''Authentication Send completed''' means the command has completed.
Be sure to note the error count. If any errors are present you can look in the log files in C:\icm\<INSTANCE>\<PG>\logfiles, for example C:\icm\icm\pg1A\logfiles or look at the autoconfigerror.txt file which is available in C:\icm\<INSTANCE>\<PG> for example C:\icm\icm\pg1A.
|-
! '''Example output'''
|
<pre>C:\Documents and Settings\torero>procmon icm PG1A pim1
>>>>as
Autoconfiguration Status Information
Total AutoConfiguration Errors = 0
Autoconfiguration Send completed
>>>>quit</pre>
|-
! '''Release'''
| Release 7.6(1)
|-
|}

=== dagent - Dump Agent ===

{| border="1"
|-
! '''Details'''
| The dagent (dump_agent) command will show you the PIM's view of what the
agents state is. The format is '''da {icmid}'''.

{{note|}}The overall state show is inapplicable for Unified Expert Advisor, the skill ActiveGroupAssignment states are the ones to investigate, for example if the agent is ready and assigned to a skill group, the ActiveGroupAssignment state should display as State=AS_AVAILABLE. If any don't match what the agent's assignment queue state is in Expert Advisor, then the logs need to be investigated to see what the PIM received from the Unified Expert Advisor

|-
! '''Example output'''
|
<pre>C:\Documents and Settings\torero>procmon icm PG1A pim1
>>>>dagent 1
HashIndex=49 SkillTargetID=5025 PeripheralNumber=1 ExtensionNumber=1(1) ConfigExtension=-1(-1) InstrumentNumber=-1(-1)
AgentDeskSettingsID=-1 ConfigSkillGroupIDSize=0 AgentPassword={enc:1}1B2M2Y8AsgTpgAmY7PhCfg==
EnterpriseName=Runtime_PG_1.Cable.Clark Description= UserDeletable=N
FirstName=Clark LastName=Cable LoginName=1
ActiveGroupAssignmentSize=51 StateSize=51 DurationCurrentStateSize=51
ActiveGroupAssignment[0] - 3 (0x3) Priority=0 State=AS_AVAILABLE DurationState=0
ActiveGroupAssignment[1] - 2 (0x2) Priority=0 State=AS_AVAILABLE DurationState=0
ActiveGroupAssignment[2] - 5 (0x5) Priority=0 State=AS_AVAILABLE DurationState=0
ActiveGroupAssignment[3] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0
...
ActiveGroupAssignment[47] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0
ActiveGroupAssignment[48] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0
ActiveGroupAssignment[49] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0
ActiveGroupAssignment[50] - -1 (0xffffffff) Priority=255 State=AS_LOG_OUT DurationState=0
ConfigParam= SupervisorAgent=N
ConfigParam= AgentLoginDisabled=N

State =AS_AVAILABLE
PrevalentState =AS_AVAILABLE
AcdLineState =LS_IDLE
InsideLineState =LS_IDLE
OutLineState =LS_IDLE
ConfXferLineState =LS_IDLE
ACDOutLineState =LS_IDLE
ACDConfXferLineState =LS_IDLE
ACDCallID =-1
InsideCallID =-1
OutBoundCallID =-1
ConfXferCallID =-1
ACDOutBoundCallID =-1
ACDConfXferCallID =-1
Line Information
Extn:1/0 LT=LT_INBOUND_ACD LS=LS_IDLE SkGrp:0xFFFFFFFF CID=-1

>>>>quit</pre>
|-
! '''Release'''
| Release 7.6(1)
|-
|}

=== lc - List Calls ===

{| border="1"
|-
! '''Details'''
| The '''lc''' (list_calls) command displays calls that are active. For the Expert Advisor system this means all calls that had a routing dialog for, but have not yet received a CALL_TERMINATION_EVENT message.
|-
! '''No Active Calls'''
| If there are no calls active on Expert Advisor and a lc reveals calls on
the PIM generally that means that no CALL_TERMINATION_EVENT was received for
that call.
|-
! '''Release'''
| Release 7.6(1)
|-
|}

[[Category:Unified Expert Advisor, Release 7.6(1)]]