Unified ICME: Call Receives Default Route Label From Unified ICME

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(New page: == Call Receives Default Route Label From Unified ICME == <table border="1"><tr><td> '''Problem Summary''' </td><td>A new call arriving at the Customer Voice Portal receives a default rou...)
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Revision as of 18:12, 18 September 2009

Call Receives Default Route Label From Unified ICME

Problem Summary A new call arriving at the Customer Voice Portal receives a default route label from the Unified ICME. You do not see an Call Server error for this type of ICM timeout.
Error Message None.
Possible Cause The Unified ICME is taking a long time to handle new call requests.
Recommended Action Ensure there are no wait nodes in the ICM script prior to the Run VRU Script node. For more information, see the Cisco ICM Software Scripting and Media Routing Guide.
Release Release 7.0(2)
Associated CDETS # None.

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