Unified Communications in a Virtualized Environment
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Contents |
Solutions - READ FIRST
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If you are deploying virtualized Cisco Collaboration as part of one of the following solution offers, you must visit the link for that solution first before reading further.
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How To...
| How to Design | How to Buy | How to Deploy | How to Operate | How to Troubleshoot | Track Changes to this page or Leave a Comment |
At a Glance - Cisco Collaboration Virtualization Support
The table below is for convenience and is a snapshot summary only. When in doubt or if there is a conflict, check the product details page by clicking on the product name.
For a given application, this table only summarizes the indicated version (which is usually the latest version in a Unified Communications System Release Set ).
For older versions or unlisted versions, check the product details page by clicking on the product name.
More detail on Supported / Required Hardware can be found here.
More detail on Supported / Required Virtualization Software can be found here.
 | Caution: | Virtualized deployments of Cisco Collaboration must align with the criteria described in this wiki space to be TAC-supported. For other TAC support details, see the TAC Tech Notes on this page (click here) . |
| (click for product details page and older versions) | | Business Edition? | | | | |
|---|---|---|---|---|---|---|
| Tested Reference Configurations (TRCs) | UC on UCS Specs-based or 3rd-party Specs-based | |||||
| Click here for a Legend | ||||||
| Unified Communications | ||||||
| Cisco Unified Communications Manager (CUCM) | | | 5.5 | | | |
| Cisco Paging Server | 8.5 | Yes | 5.1 | Full | | |
| Cisco Unified Communications Manager - Session Management Edition (SME) | | | | | | |
| Cisco Unified Communications Manager - IM & Presence (CUCM IM&P) | | | | | | |
| Cisco Unity Connection | | | | | |
|
| Cisco Emergency Responder (CER) | | | | | | |
| Cisco Unified Attendant Consoles (CUxAC) | | | | | | All |
| Cisco Expressway (Expressway-C, Expressway-E) | X8.1 | Yes | 5.1 | Full | All for Small/Medium | All |
| TelePresence | ||||||
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Cisco TelePresence Server Virtual Machine | 3.1 | No | 5.1 | Full | Some - see details page | Some - see details page |
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Cisco TelePresence Video Communication Server - Control Cisco TelePresence Video Communication Server - Express | | | 5.1 | | | |
| Cisco TelePresence Conductor | | | 5.1 | | | |
| Cisco TelePresence Management Suite (TMS) | 14.3 | No | 5.5 | Full | All | All |
| Customer Collaboration | ||||||
| Cisco Unified Contact Center Express (CUCCX) | | | | | | |
| Cisco Unified Work Force Optimization Suite for CUCCX (WFO for CUCCX) | | | | | | |
| Cisco Unified IP IVR (IP IVR) | 10.0 | Yes | 5.1 | Full | All | All |
| Cisco Unified Contact Center Enterprise (CUCCE) | | | | | | |
| Cisco Unified Intelligence Center (CUIC) | | | | | | |
| Cisco Unified Contact Center Management Portal (CCMP) | | | | | | |
| Cisco Unified Customer Voice Portal (CUCVP) | | | | | | |
| Cisco MediaSense | | | | | | |
| Cisco SocialMiner | | | | | | |
| Cisco Finesse | | | | | | |
| Cisco Unified Email Interaction Manager Cisco Unified Web Interaction Manager | | | | | | |
| Collaboration Applications | ||||||
| Cisco WebEx Meetings Server (CWMS) | | | | [1] | | |
| System Management | ||||||
| Cisco Prime Collaboration Provisioning (PCP) | | | | | | |
| Cisco Prime Collaboration Assurance (PCA) | | | | | | |
| Cisco Prime Collaboration Deployment (PCD) | 10.0 | No | 5.5 | Full | All | All |
| Cisco Prime License Manager (PLM) | 10.0 | No | 5.5 | Full | All | All |
| Older Products | ||||||
| Cisco Unified Presence (CUP) | | | | | | |
| Cisco Intercompany Media Engine (IME) | | | | | | |
| Cisco Unity | | | | | | |
| | | | | | | |
| Cisco Prime Collaboration Manager | 1.2 | No | 5.0 | Full | Most - see details page | Most - see details page |
| Cisco TelePresence Manager (CTS-Man) | 1.9.0 | No | 5.0 | Limited - see details page | None (some older TRCs only) | Some - see details page |
| Cisco TelePresence Multi-point Switch (CTMS) | 1.9.0 | No | 5.0 | Limited - see details page | None (some older TRCs only) | Some - see details page |
| Cisco TelePresence Management Server (TMS prior to TelePresence Management Suite) | n/a (hardware product) | n/a - virtualization not supported (hardware product) | ||||
| Cisco TelePresence Exchange (CTX) | 1.2 | No | 5.0 | None | See Release Notes for supported hardware | Not supported |
| Cisco Unified MeetingPlace (CUMP) | 8.5 | No | 5.0 | None | Some - see details page | Not supported |
Change Tracking and Comments
To be notified when changes are made to this page:
- Log in.
- Click the watch tab at the top of the page.
To ask a question, post a comment, or discuss an issue regarding content on this wiki space:
- Log in.
- Navigate to the wiki article/page in question.
- Click the Leave a Comment tab at the top of the page
- Edit the Leave a Comment page as described above under Editing
- To start a different thread under a new subheading on the Leave a Comment page, click the + tab at the top of the page instead of the Edit tab.
To communicate with Cisco or your peers on Cisco Collaboration support for virtualization, OS and servers:
- Participate in the Cisco Collaboration Community at http://www.cisco.com/go/joinconversation.
How to Design
Use the following as a "workflow" to arrive at a design.
- Start with sizing the UC apps by using the following links. This will determine which Collaboration apps you need, compatible versions and for each app how many UC virtual machines are needed and which virtual machine configurations to use.
- Next, determine your virtual machine placement by using the following links. This will determine how many physical servers you need and which VMs will go on which physical servers.
- For a "wizard" approach, use the Cisco Collaboration Virtual Machine Placement Tool (remember to read the caveats of what this tool does NOT do for you).
- For a "manual" approach, use the following links:
-
- Allowed co-residency policies of applications that you want to share a physical server
- Virtual-to-Physical sizing rules for each app
- Support policies in the product details pages (see At a Glance table at the top of this page).
- Correct application versions for virtualization support
- Supported virtualization software (vendors, products, versions)
- Supported hardware options, and which virtual machine configurations are supported for different hardware options
 | Note: | Mixed deployments of virtual, nonvirtual, Cisco-provided, and customer-provided servers are supported provided you follow all design guide rules, sizing tool rules and support policy rules on this site. |
- Next, pick the virtualization software (vendor, product, version, license option) using the following links.
- Unified Communications VMware Requirements
- Remember to verify all UC app VMs sharing a physical server can support the same version.
- Next, use the following links to see if you have any network considerations for LAN, QoS or storage access, or any DAS/NAS/SAN storage hardware design considerations.
How to Buy
Cisco Channel Partners with appropriate certifications can consult the ordering guides for Collaboration applications, virtualization software and packaged offers like Business Edition 6000 and Business Edition 7000.
How to Deploy
- If you need assistance with licensing for Cisco applications or OEM virtualization software, see License Activation for Cisco UC on UCS or the documentation for Cisco Enterprise License Manager or Cisco Prime License Manager.
How to Operate
How to Troubleshoot
- Troubleshooting and Performance Monitoring Virtualized Environments
- Considerations for Cisco TAC support may be found in these Troubleshooting TechNotes:
- Document ID #113520 (3rd-party application co-residency)
- Document ID #115955 (hardware support and application performance)
- Considerations for Cisco TAC support may be found in these Troubleshooting TechNotes:
Links to Older Support Information
Some older products and releases have their information in the links below.
General policies: (check these first, then see product-specific links following this list for exceptions)
- VM configuration options and download links at Virtual Machine OVA Templates for UC apps
- Supported Hardware options by App Version at Supported Apps and Versions
- Support VMware versions at Supported VMware products, versions and features
- Co-residency support atApplication Co-residency and Virtual/Physical Sizing
- Network requirements and Storage IO requirements at LAN and QoS Design and Storage System Design and IOPS
Application-specific exceptions to general policies above:
