Unified Communications in a Virtualized Environment
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Contents |
Cisco Collaboration - Virtualization Support at a Glance
Sizing for Design | Other Plan/Design Info | Implementation, Operation, Maintenance, Troubleshooting and Performance Monitoring Info | Track Changes or Leave a Comment |
The table below is for convenience and is a snapshot summary only. When in doubt or if there is a conflict, check the product details page by clicking on the product name.
For a given application, this table only summarizes the indicated version (which is usually the latest version in a Unified Communications System Release Set ).
For older versions or unlisted versions, check the product details page by clicking on the product name.
![]() | Caution: | Virtualized deployments of Cisco Collaboration must align with the criteria described in this wiki space to be TAC-supported. For other TAC support details, see Implement/Operate Info. |
(click for product details page and older versions) | | BE 6000? | | | | |
---|---|---|---|---|---|---|
Tested Reference Configurations (TRCs) | UC on UCS Specs-based or 3rd-party Specs-based | |||||
Click here for a Legend | ||||||
Unified Communications | ||||||
Cisco Unified Communications Manager (CUCM) | | | 5.1 | | | |
Cisco Paging Server | 8.3 | Yes | 5.0 | Full | | |
Cisco Unified Communications Manager - Session Management Edition (SME) | | | | | | |
Cisco Unified Communications Manager - IM & Presence (CUCM IM&P) | | | | | | |
Cisco Unity Connection | | | | | |
|
Cisco Emergency Responder (CER) | | | | | | |
Cisco Unified Attendant Consoles (CUxAC) | | | | | | All |
TelePresence | ||||||
Cisco TelePresence Video Communications Server - Control (VCS-C) Cisco TelePresence Video Communications Server - Express (VCS-E) | | | 5.1 | | | |
Cisco TelePresence Conductor | | | 5.1 | | | |
Cisco TelePresence Management Suite (TMS) | 14.2 | No | 5.1 | Full | Some - see details page | All |
Customer Collaboration | ||||||
Cisco Unified Contact Center Express and IP IVR (CUCCX) | | | | | | |
Cisco Unified Workforce Optimization (WFM), Quality Management (QM), and Workforce Management (WFM) | | | | | | |
Cisco Unified Contact Center Enterprise (CUCCE) | | | | | | |
Cisco Unified Intelligence Center (CUIC) | | | | | | |
Cisco Unified Contact Center Management Portal (CCMP) | | | | | | |
Cisco Unified Customer Voice Portal (CUCVP) | | | | | | |
Cisco MediaSense | | | | | | |
Cisco SocialMiner | | | | | | |
Cisco Finesse | | | | | | |
Cisco Unified Email Interaction Manager Cisco Unified Web Interaction Manager | | | | | | |
Collaboration Applications | ||||||
Cisco WebEx Meetings Server (CWMS) | | | | | | |
Management | ||||||
Cisco Prime Collaboration Provisioning (CPCP) | | | | | | |
Cisco Prime Collaboration Assurance (CPCA) | | | | | | |
Older Products | ||||||
Cisco Unified Presence (CUP) | | | | | | |
Cisco Intercompany Media Engine (IME) | | | | | | |
Cisco Unity | | | | | | |
| | | | | | |
Cisco Prime Collaboration Manager | 1.2 | No | 5.0 | Full | Most - see details page | Most - see details page |
Cisco TelePresence Manager (CTS-Man) | 1.9.0 | No | 5.0 | Limited - see details page | None (some older TRCs only) | Some - see details page |
Cisco TelePresence Multi-point Switch (CTMS) | 1.9.0 | No | 5.0 | Limited - see details page | None (some older TRCs only) | Some - see details page |
Cisco TelePresence Management Server (TMS prior to TelePresence Management Suite) | n/a (hardware product) | n/a - virtualization not supported (hardware product) | ||||
Cisco TelePresence Exchange (CTX) | 1.2 | No | 5.0 | None | See Release Notes for supported hardware | Not supported |
Cisco Unified MeetingPlace (CUMP) | 8.5 | No | 5.0 | None | Some - see details page | Not supported |
Change Tracking and Comments
To be notified when changes are made to this page:
- Log in.
- Click the watch tab at the top of the page.
To ask a question, post a comment, or discuss an issue regarding content on this wiki space:
- Log in.
- Navigate to the wiki article/page in question.
- Click the Leave a Comment tab at the top of the page
- Edit the Leave a Comment page as described above under Editing
- To start a different thread under a new subheading on the Leave a Comment page, click the + tab at the top of the page instead of the Edit tab.
To communicate with Cisco or your peers on Cisco Collaboration support for virtualization, OS and servers:
- Participate in the Cisco Collaboration Community at http://www.cisco.com/go/joinconversation.
Plan/Design Information
Use the following as a "workflow" to arrive at a design
- Start with sizing the UC apps by using the following links. This will determine how many UC virtual machines you need and which virtual machine configurations to use.
- Next, determine your virtual machine placement by using the following links. This will determine how many physical servers you need and which VMs will go on which physical servers.
-
- Allowed co-residency policies of applications that you want to share a physical server
- Virtual-to-Physical sizing rules for each app
- Support policies in the product details pages (see At a Glance table at the top of this page).
- Correct application versions for virtualization support
- Supported virtualization software (vendors, products, versions)
- Supported hardware options, and which virtual machine configurations are supported for different hardware options
- Next, pick the virtualization software (vendor, product, version) using the following links.
- Unified Communications VMware Requirements
- Verify all UC app VMs sharing a physical server can support the same version.
- Next, use the following links to see if you have any LAN, QoS or storage design considerations.
- If you need assistance with licensing for Cisco applications or OEM virtualization software, see License Activation for Cisco UC on UCS
Implement/Operate Information
- Troubleshooting and Performance Monitoring Virtualized Environments
- Considerations for Cisco TAC support may be found in these Troubleshooting TechNotes:
- Document ID #113520 (3rd-party application co-residency)
- Document ID #115955 (hardware support and application performance)
- Considerations for Cisco TAC support may be found in these Troubleshooting TechNotes:
Links to Older Support Information
Some older products and releases have their information in the links below.
General policies: (check these first, then see product-specific links following this list for exceptions)
Application-specific exceptions to general policies above:
- Cisco Business Edition 6000
- Cisco Finesse
- Cisco MediaSense
- Cisco SocialMiner
- Cisco Unified Contact Center Express
- Cisco Unified Intelligence Center
- Cisco Packaged Contact Center Enterprise
- Cisco Unified Contact Center Enterprise
- Cisco Unified Customer Voice Portal
- Cisco Unified Contact Center Management Portal
- Cisco Unified Email Interaction Manager - Web Interaction Manager
- Cisco Unified MeetingPlace
- Cisco WebEx Meetings Server