Unified Communications in a Virtualized Environment

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'''Go to: [[Guidelines to Edit UC Virtualization Pages]]'''  
'''Go to: [[Guidelines to Edit UC Virtualization Pages]]'''  
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----
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<br>
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<br> {{caution| '''Cisco supports Unified Communications applications running in a virtual environment which meets the criteria described in this wiki space. Cisco does not support deviations from these specifications.'''}}
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= Solutions - READ FIRST  =
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{| border="1" class="wikitable"
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{| class="wikitable FCK__ShowTableBorders"
|-
|-
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! style="background-color: rgb(255, 215, 0);" | Introduction
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| align="center" |
 +
<span style="font-size: 200%;">If you are deploying virtualized Cisco Collaboration as part of one of the following solution offers, you must visit the link for that solution first before reading further.</span>
 +
 
 +
:*[[Cisco Business Edition 6000]] (BE6000)  
 +
:*[http://www.cisco.com/go/be7000 Cisco&nbsp;Business&nbsp;Edition 7000] (BE7000)
 +
:*[[Cisco Hosted Collaboration Solution]] (HCS)
 +
:*[[Packaged CCE|Cisco Packaged Contact Center Enterprise]] (PCCE)
 +
 
 +
|}
 +
 
 +
<br>
 +
 
 +
= How To...  =
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 +
{| style="width: 1250px; height: 148px;" class="wikitable FCK__ShowTableBorders"
|-
|-
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| '''This site covers Virtualization support in Cisco Unified Communications System release versions ''''''8.0(2) and higher.'''  
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| align="center" | <span style="font-size: 200%;">[[#How_to_Design| How to Design]]</span>
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This wiki space contains the required information to design, procure, deploy, and maintain a virtualized Cisco Unified Communications deployment, including special considerations for running these real-time applications in a virtualized environment.  
+
| align="center" | <span style="font-size: 200%;">[[#How_to_Buy| How to Buy]]</span>
 +
| align="center" | <span style="font-size: 200%;">[[#How_to_Deploy| How to Deploy]]</span>
 +
| align="center" | <span style="font-size: 200%;">[[#How_to_Operate| How to Operate ]]</span>
 +
| align="center" | <span style="font-size: 200%;">[[#How_to_Troubleshoot| How to Troubleshoot ]]</span>
 +
| align="center" | <span style="font-size: 200%;">[[#Change_Tracking_and_Comments|Track Changes to this page or Leave a Comment]]</span>
 +
|}
 +
 
 +
<br>
 +
 
 +
= At a Glance - Cisco Collaboration Virtualization Support  =
 +
 
 +
The table below is for convenience and is a '''snapshot summary only'''. When in doubt or if there is a conflict, '''check the product details page''' by clicking on the product name.
 +
 
 +
For a given application, this table only summarizes the indicated version (which is usually the latest version in a [http://www.cisco.com/go/unified-techinfo Unified Communications System Release Set] ).&nbsp;<br>For '''older versions or unlisted versions''', '''check the product details page''' by clicking on the product name.  
 +
 
 +
More detail on Supported / Required '''Hardware '''[[UC Virtualization Supported Hardware|can be found here]].  
 +
 
 +
More detail on Supported / Required '''Virtualization Software '''[[Unified Communications VMware Requirements|can be found here]].
 +
 
 +
<br>{{caution| '''Virtualized deployments of Cisco Collaboration must align with the criteria described in this wiki space to be TAC-supported. For other TAC support details, see [[#How to Troubleshoot | the TAC Tech Notes on this page (click here) ]].'''}}
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 +
<br>
 +
{| style="width: 1250px; height: 148px;" class="wikitable FCK__ShowTableBorders"
|-
|-
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| If you want to '''ask a question''', '''post a comment''', or '''discuss an issue''' regarding content on this wiki space:
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! height="20" width="300" rowspan="2" style="background: rgb(229, 228, 226);" | <center>'''Cisco Collaboration Application<br>(click for product details page and older versions)'''</center>
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::#Log in.
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! height="20" width="60" rowspan="2" style="background: rgb(229, 228, 226);" | <center>'''Latest Version Summarized Here'''</center>
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::#Navigate to the article in question.
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! height="20" width="80" rowspan="2" style="background: rgb(229, 228, 226);" | <center>'''Preloaded with<br>[[Cisco Business Edition 6000|Business Edition]]?'''</center>
-
::# Click the '''Leave a Comment''' tab at the top of the page
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! height="20" width="100" rowspan="2" style="background: rgb(229, 228, 226);" | <center>'''[[Unified Communications VMware Requirements|Latest Supported Version of Virtualization Software]]'''</center>
-
::# Edit the Leave a Comment page as described above under Editing
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! height="20" width="50" rowspan="2" style="background: rgb(229, 228, 226);" | <center>'''[[Unified Communications Virtualization Sizing Guidelines|Co-residency Policy]]'''</center>
-
::# To start a different thread under a new subheading on the Leave a Comment page, click the '''+''' tab at the top of the page instead of the Edit tab.
+
! height="20" colspan="2" style="background: rgb(229, 228, 226);" | <center>'''[[UC Virtualization Supported Hardware|Supported Hardware (Latest)]]'''</center>
 +
|- style="background: rgb(229, 228, 226);"
 +
! height="20" width="180" | <center>[[UC Virtualization Supported Hardware#UC_on_UCS_Tested_Reference_Configurations|UC on UCS<br>Tested Reference Configurations<br>(TRCs)]]</center>
 +
! height="20" width="150" | <center>[[UC Virtualization Supported Hardware#Processors_.2F_CPUs|"Full UC Performance" CPUs for<br>UC on UCS Specs-based<br>or 3rd-party Specs-based]]</center>
 +
|-
 +
| bgcolor="#ffffff" align="center" colspan="7" | <br><span style="font-size: 200%;">[[Legend for Cisco Collaboration Virtualization Support|Click here for a Legend]]</span>
 +
|-
 +
| height="20" bgcolor="#cccccc" colspan="7" | '''Unified Communications'''
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Communications Manager (CUCM)|Cisco Unified Communications Manager]]<br>(CUCM)
 +
| <center>10.0</center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="#7cfc00" align="center" | 5.5
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Paging Server|Cisco Paging Server]]
 +
| align="center" | 8.5
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="yellow" align="center" | 5.1
 +
| bgcolor="#7cfc00" align="center" | Full
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified CM - Session Management Edition|Cisco Unified Communications Manager -<br>Session Management Edition]]<br>(SME)
 +
| <center>10.0</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#7cfc00" | <center>5.5</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#ffff00" | <center>Some - see details page</center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Unified CM IM and Presence|Cisco Unified Communications Manager -<br>IM &amp; Presence]]<br>(CUCM IM&amp;P)
 +
| <center>10.0<br></center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="#7cfc00" | <center>5.5</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unity Connection|Cisco Unity Connection]]
 +
| <center>10.0<br></center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
<br>
|-
|-
-
| If you want to '''be notified of changes to this wiki space''':
+
| height="20" width="200" | [[Virtualization for Cisco Emergency Responder|Cisco Emergency Responder]]<br>(CER)
-
::#Log in.  
+
| <center>10.0<br></center>
-
::#Click the '''watch''' tab at the top of the page.
+
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Attendant Consoles|Cisco Unified Attendant Consoles]]<br>(CUxAC)
 +
| <center>10.0<br></center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
| bgcolor="#7cfc00" align="center" | All
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Expressway|Cisco Expressway]]<br>(Expressway-C, Expressway-E)<br>
 +
| align="center" | X8.1<br>
 +
| bgcolor="lawngreen" align="center" | Yes<br>
 +
| bgcolor="yellow" align="center" | 5.1<br>
 +
| bgcolor="#7cfc00" align="center" | Full<br>
 +
| bgcolor="yellow" align="center" | All Small/Medium<br>
 +
| bgcolor="#7cfc00" align="center" | All<br>
 +
|-
 +
| height="20" bgcolor="#cccccc" colspan="7" | '''TelePresence'''
 +
|-
 +
| height="20" width="200" |
 +
[[Virtualization for Cisco TelePresence Server|Cisco TelePresence Server]] Virtual Machine<br>(vTS)
 +
| align="center" | 3.1
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="yellow" align="center" | 5.1
 +
| bgcolor="#7cfc00" align="center" | Full
 +
| bgcolor="#ffff00" align="center" | Some - see details page
 +
| bgcolor="#ffff00" align="center" | Some - see details page
|-
|-
-
|  
+
| height="20" width="200" |  
-
To communicate with virtualization peers, participate in the Cisco Collaboration Community at '''http://www.cisco.com/go/joinconversation.'''
+
[[Virtualization for Cisco TelePresence Video Communications Server|Cisco TelePresence Video Communication Server - Control ]]<br>(VCS-C)
 +
[[Virtualization for Cisco TelePresence Video Communications Server|Cisco TelePresence Video Communication Server - Express]]<br>(VCS-E)
 +
 +
| <center>X8.1</center>
 +
| bgcolor="lawngreen" | <center>Yes<br></center>
 +
| bgcolor="yellow" align="center" | 5.1
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="yellow" | <center>All for Small/Medium<br></center>
 +
| bgcolor="#7cfc00" | <center>All</center>
|-
|-
-
! style="background-color: rgb(255, 215, 0);" | '''Navigation'''
+
| height="20" width="200" | [[Virtualization for Cisco TelePresence Conductor|Cisco TelePresence Conductor]]
 +
| <center>XC2.2</center>
 +
| bgcolor="lawngreen" | <center>Yes</center>
 +
| bgcolor="yellow" align="center" | 5.1
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
|-
|-
-
|  
+
| height="20" width="200" | [[Virtualization for Cisco TelePresence Management Suite|Cisco TelePresence Management Suite]]<br>(TMS)
-
:*[[Before You Buy or Deploy - Considerations for Design and Procurement|<font size="3">'''Before You Buy or Deploy - Considerations for Design and Procurement'''</font>]]'''<br>'''
+
| align="center" | &nbsp; 14.3<br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#7cfc00" align="center" | 5.5<br>  
 +
| bgcolor="#7cfc00" align="center" | Full<br>
 +
| bgcolor="#7cfc00" align="center" | All<br>
 +
| bgcolor="#7cfc00" align="center" | All<br>
 +
|-
 +
| height="20" bgcolor="#cccccc" colspan="7" | '''Customer Collaboration'''
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Contact Center Express|Cisco Unified Contact Center Express]]<br>(CUCCX)
 +
| <center>10.0</center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Work Force Optimization Suite for Cisco Unified Contact Center Express|Cisco Unified Work Force Optimization Suite]]&nbsp; for CUCCX<br>(WFO for CUCCX)
 +
| <center>10.0</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.1<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified IP IVR|Cisco Unified IP IVR]]<br>(IP IVR)
 +
| align="center" | 10.0
 +
| bgcolor="#7cfc00" align="center" | Yes
 +
| bgcolor="yellow" align="center" | 5.1
 +
| bgcolor="#7cfc00" align="center" | Full
 +
| bgcolor="#7cfc00" align="center" | All
 +
| bgcolor="#7cfc00" align="center" | All
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco Unified Contact Center Enterprise]]<br>(CUCCE)
 +
| <center>10.0</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#ffff00" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#ffff00" | <center>Limited - see details page</center>
 +
| bgcolor="#ffff00" | <center>Depends on component and deployment model - see details page</center>
 +
| bgcolor="#ffff00" | <center>Limited- see details page</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Intelligence Center|Cisco Unified Intelligence Center]]<br>(CUIC)
 +
| <center>10.0</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#ffff00" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Contact Center Management Portal|Cisco Unified Contact Center Management Portal]]<br>(CCMP)
 +
| <center>10.0<br></center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#ffff00" | <center>5.1<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Customer Voice Portal|Cisco Unified Customer Voice Portal]]<br>(CUCVP)
 +
| <center>10.0<br></center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#ffff00" | <center>5.1<br></center>
 +
| height="20" width="50" bgcolor="lawngreen" | <center>&nbsp;Full<br></center>
 +
| bgcolor="#ffff00" | <center>Most - see details page<br></center>
 +
| bgcolor="lawngreen" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco MediaSense|Cisco MediaSense]]
 +
| <center>10.0<br></center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.1<br></center>
 +
| bgcolor="lawngreen" | <center>&nbsp;Full</center>
 +
| bgcolor="lawngreen" | <center>All<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]
 +
| <center>10.0<br></center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.1<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Finesse|Cisco Finesse]]
 +
| <center>10.0</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco Unified Email Interaction Manager<br>Cisco Unified Web Interaction Manager]]
 +
| <center>9.x<br></center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#ffff00" | <center>5.1<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" bgcolor="#cccccc" colspan="7" | '''Collaboration Applications'''
 +
|-
 +
| height="20" width="200" | [http://www.cisco.com/en/US/docs/collaboration/CWMS/1_5/System_Requirements_chapter_00.html Cisco WebEx Meetings Server]<br>(CWMS)
 +
| <center>1.5</center>  
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#ffff00" | <center>Limited<br>[http://www.cisco.com/en/US/docs/collaboration/CWMS/1_5/System_Requirements_chapter_00.html]</center>
 +
| bgcolor="#ffc0cb" align="center" | <center>None - see details page</center>
 +
| bgcolor="#ffc0cb" align="center" | <center>None - see details page</center>
 +
|-
 +
| height="20" bgcolor="#cccccc" colspan="7" | '''System Management'''
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Prime Collaboration Provisioning|Cisco Prime Collaboration Provisioning ]]<br>(PCP)
 +
| <center>10.0</center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="#7cfc00" | <center>5.5<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="lawngreen" | <center>All</center>
 +
| bgcolor="lawngreen" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Prime Collaboration Assurance|Cisco Prime Collaboration Assurance]]<br>(PCA)
 +
| <center>10.0</center>
 +
| bgcolor="#ffc0cb" align="center" | <center>No</center>
 +
| bgcolor="#7cfc00" | <center>5.5<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="yellow" | <center>Most - see details page<br></center>
 +
| bgcolor="lawngreen" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Communications Manager (CUCM)|Cisco Prime Collaboration Deployment]]<br>(PCD)<br>
 +
| align="center" | 10.0<br>
 +
| bgcolor="#ffc0cb" align="center" | No<br>
 +
| bgcolor="lawngreen" align="center" | 5.5<br>
 +
| bgcolor="lawngreen" align="center" | Full<br>
 +
| bgcolor="lawngreen" align="center" | All<br>
 +
| bgcolor="lawngreen" align="center" | All<br>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Communications Manager (CUCM)|Cisco&nbsp;Prime License Manager]]<br>(PLM)<br>
 +
| align="center" | 10.0<br>
 +
| bgcolor="#ffc0cb" align="center" | No<br>
 +
| bgcolor="lawngreen" align="center" | 5.5<br>
 +
| bgcolor="lawngreen" align="center" | Full<br>
 +
| bgcolor="lawngreen" align="center" | All<br>
 +
| bgcolor="lawngreen" align="center" | All<br>
 +
|-
 +
| height="20" bgcolor="#cccccc" colspan="7" | '''Older Products'''
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unified Presence|Cisco Unified Presence]]<br>(CUP)
 +
| <center>8.6(4)</center>
 +
| bgcolor="#7cfc00" | <center>Yes</center>
 +
| bgcolor="yellow" | <center>5.1</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Intercompany Media Engine|Cisco Intercompany Media Engine]]<br>(IME)
 +
| <center>9.0</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="#7cfc00" | <center>5.5<br></center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>Full<br></center>
 +
| bgcolor="#ffff00" | <center>All except TRCs of size "Small"<br></center>
 +
| bgcolor="#7cfc00" | <center>All<br></center>
 +
|-
 +
| height="20" width="200" | [[Virtualization for Cisco Unity|Cisco Unity]]
 +
| <center>7.0(2)+<br></center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.1<br></center>
 +
| height="20" width="50" bgcolor="#ffff00" | <center>&nbsp;Full (but requires&nbsp;CPU&nbsp;Affinity)<br></center>
 +
| bgcolor="#ffff00" | <center>All except TRCs of size "Small"<br></center>
 +
| bgcolor="#7cfc00" | <center>All</center>
 +
|-
 +
| height="20" width="200" |
 +
[[#Links_to_Older_Support_Information|Cisco Unified&nbsp;Communications Management Suite<br>(CUOM, CUPM, CUSM, CUSSM)<br>Cisco Prime Unified Communications Management Suite<br>(Prime UOM, UPM, USM)]]
-
:*[[Implementing Virtualization Deployments|<font size="3">'''Implementing Virtualization Deployments'''</font>]]'''<br>'''
+
| <center>8.7</center>
 +
| bgcolor="#ffc0cb" | <center>No</center>
 +
| bgcolor="yellow" | <center>5.0</center>
 +
| height="20" width="50" bgcolor="#7cfc00" | <center>&nbsp;Full</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page</center>
 +
| bgcolor="#ffff00" | <center>Most - see details page</center>
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco&nbsp;Prime&nbsp;Collaboration Manager]]
 +
| align="center" | 1.2<br>
 +
| bgcolor="#ffc0cb" align="center" | No<br>  
 +
| bgcolor="#ffff00" align="center" | &nbsp; 5.0<br>
 +
| height="20" width="50" bgcolor="#7cfc00" align="center" | &nbsp; Full<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; Most - see details page<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; Most - see details page<br>
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco TelePresence Manager]]<br>(CTS-Man)<br>
 +
| align="center" | 1.9.0<br>
 +
| bgcolor="#ffc0cb" align="center" | No<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; 5.0<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; Limited - see details page<br>
 +
| bgcolor="#ffc0cb" align="center" | &nbsp; None (some older TRCs only)<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; Some - see details page<br>
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco TelePresence Multi-point Switch]]<br>(CTMS)<br>
 +
| align="center" | 1.9.0<br>
 +
| bgcolor="#ffc0cb" align="center" | No<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; 5.0<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp;Limited - see details page<br>
 +
| bgcolor="#ffc0cb" align="center" | &nbsp; None&nbsp;(some older&nbsp;TRCs only)<br>
 +
| bgcolor="#ffff00" align="center" | &nbsp; Some - see details page<br>
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco TelePresence Management Server]]<br>(TMS prior to TelePresence Management Suite)<br>
 +
| align="center" | &nbsp;n/a (hardware product)<br>  
 +
| bgcolor="#ffc0cb" align="center" colspan="5" | n/a - virtualization not supported (hardware product)<br>
 +
|-
 +
| height="20" width="200" | [http://www.cisco.com/en/US/docs/telepresence/tx/exchange_system/1_2/rn_ctx12.html Cisco&nbsp;TelePresence Exchange]<br>(CTX)
 +
| align="center" | 1.2<br>
 +
| bgcolor="#ffc0cb" align="center" | No
 +
| bgcolor="#ffff00" align="center" | 5.0<br>
 +
| bgcolor="#ffc0cb" align="center" | None<br>
 +
| bgcolor="#ffc0cb" align="center" | See Release Notes for supported hardware<br>
 +
| bgcolor="#ffc0cb" align="center" | Not supported<br>
 +
|-
 +
| height="20" width="200" | [[#Links_to_Older_Support_Information|Cisco Unified MeetingPlace]]<br>(CUMP)<br>
 +
| align="center" | 8.5<br>
 +
| bgcolor="#ffc0cb" align="center" | No<br>
 +
| bgcolor="#ffff00" align="center" | 5.0<br>
 +
| height="20" width="50" bgcolor="#ffc0cb" align="center" | None<br>
 +
| bgcolor="#ffff00" align="center" | Some - see details page<br>
 +
| bgcolor="#ffc0cb" align="center" | Not supported<br>
 +
|}
-
:*[[Ongoing Virtualization Operations and Maintenance|<font size="3">'''Ongoing Virtualization Operations and Maintenance'''</font>]]'''<br>'''
+
<br>
-
:*[[Troubleshooting and Performance Monitoring Virtualized Environments|<font size="3">'''Troubleshooting and Performance Monitoring Virtualized Environments'''</font>]]
+
= =
-
:*<font size="3">'''[[UC Applications-Specific Virtualization Information]]'''</font><br>
+
-
|}
+
== Change Tracking and Comments  ==
 +
 
 +
To be '''notified when changes are made to this page:'''
 +
 
 +
::#Log in.
 +
::#Click the '''watch''' tab at the top of the page.
 +
 
 +
<br>
 +
 
 +
To '''ask a question''', '''post a comment''', or '''discuss an issue''' regarding content on this wiki space:
 +
 
 +
::#Log in.
 +
::#Navigate to the wiki article/page in question.
 +
::#Click the '''Leave a Comment''' tab at the top of the page
 +
::#Edit the Leave a Comment page as described above under Editing
 +
::#To start a different thread under a new subheading on the Leave a Comment page, click the '''+''' tab at the top of the page instead of the Edit tab.
 +
 
 +
<br>
 +
 
 +
To '''communicate with Cisco or your peers''' on Cisco Collaboration support for virtualization, OS and servers:
 +
 
 +
*Participate in the Cisco Collaboration Community at '''[http://www.cisco.com/go/joinconversation http://www.cisco.com/go/joinconversation].'''
 +
 
 +
<br>
 +
 
 +
== How to Design  ==
 +
 
 +
Use the following as a "workflow" to arrive at a design.
 +
 
 +
*Start with sizing the UC apps by using the following links. This will determine which Collaboration apps you need, compatible versions and for each app how many UC virtual machines are needed and which virtual machine configurations to use.
 +
 
 +
:*[http://www.cisco.com/go/unified-techinfo Cisco Unified Communications System Releases]
 +
:*[http://www.cisco.com/go/ucsrnd Cisco Unified Communications Design Guide]
 +
:*[http://tools.cisco.com/cucst/faces/login.jsp Cisco Unified Communications Sizing Tool (UCST)]
 +
:*[http://www.cisco.com/go/sx%7C Cisco Solution Expert]
 +
:*[http://www.cisco.com/go/designxpert Netformx DesignXpert] (including UC Advisor and UCS Advisor)
 +
 
 +
*Next, determine your virtual machine placement by using the following links. This will determine how many physical servers you need and which VMs will go on which physical servers.
 +
 
 +
:*For a "wizard" approach, use the [http://www.cisco.com/go/vmpt Cisco Collaboration Virtual Machine Placement Tool] (remember to read the caveats of what this tool does NOT do for you).
 +
:*For a "manual" approach, use the following links:
 +
::*[[Unified Communications Virtualization Sizing Guidelines]]
 +
:::*Allowed co-residency policies of applications that you want to share a physical server
 +
:::*Virtual-to-Physical sizing rules for each app
 +
::*Support policies in the product details pages (see At a Glance table at the top of this page).
 +
:::*Correct application versions for virtualization support
 +
:::*Supported virtualization software (vendors, products, versions)
 +
:::*[[UC Virtualization Supported Hardware|Supported hardware options]], and which virtual machine configurations are supported for different hardware options
 +
 
 +
{{note| Mixed deployments of virtual, nonvirtual, Cisco-provided, and customer-provided servers are supported provided you follow all design guide rules, sizing tool rules and support policy rules on this site. }}
 +
 
 +
*Next, pick the virtualization software (vendor, product, version, license option) using the following links.
 +
 
 +
:*[[Unified Communications VMware Requirements]]
 +
:*Remember to verify all UC app VMs sharing a physical server can support the same version.
 +
 
 +
*Next, use the following links to see if you have any network considerations for LAN, QoS or storage access, or any DAS/NAS/SAN storage hardware design considerations.
 +
 
 +
:*[[QoS Design Considerations for Virtual UC with UCS|LAN and QoS Design]]
 +
:*[[UC Virtualization Storage System Design Requirements|Storage System Design and IOPS]] <br>
 +
 
 +
<br>
 +
 
 +
== How to Buy  ==
 +
 
 +
Cisco Channel Partners with appropriate certifications can consult [http://www.cisco.com/web/partners/sell/technology/ipc/uc_tech_readiness.html#~7 the ordering guides] for Collaboration applications, virtualization software and packaged offers like Business&nbsp;Edition 6000 and Business&nbsp;Edition 7000.<br>
 +
 
 +
<br>
 +
 
 +
== How to Deploy  ==
 +
 
 +
*[[Implementing Virtualization Deployments|<font size="3">'''Implementing Virtualization Deployments'''</font>]]
 +
 
 +
*If you need assistance with licensing for Cisco applications or OEM virtualization software, see [[License Activation for Cisco UC on UCS]] or the documentation for Cisco&nbsp;Enterprise License Manager or Cisco&nbsp;Prime License Manager.
 +
 
 +
<br>
 +
 
 +
<br>
 +
 
 +
== How to Operate  ==
 +
 
 +
*[[Ongoing Virtualization Operations and Maintenance|<font size="3">'''Ongoing Virtualization Operations and Maintenance'''</font>]]
 +
 
 +
<br>
 +
 
 +
== How to Troubleshoot  ==
 +
 
 +
*[[Troubleshooting and Performance Monitoring Virtualized Environments|<font size="3">'''Troubleshooting and Performance Monitoring Virtualized Environments'''</font>]]
 +
**Considerations for Cisco TAC support may be found in these Troubleshooting TechNotes:
 +
***[http://www.cisco.com/en/US/products/ps6884/products_tech_note09186a0080bbd913.shtml Document ID #113520] (3rd-party application co-residency)
 +
***[http://www.cisco.com/en/US/customer/products/ps6884/products_tech_note09186a0080bf23f5.shtml Document ID #115955] (hardware support and application performance)
 +
 
 +
<br>
 +
 
 +
= Links to Older Support Information  =
 +
 
 +
Some older products and releases have their information in the links below.
 +
 
 +
General policies: (check these first, then see product-specific links following this list for exceptions)
-
{{note| '''If not specifically addressed in this ''Unified Communications in a Virtualized Environment'' space, assume the operation, deployment rules, or behavior of the UC applications is the same as on bare metal deployments (MCS server deployments).'''}}
+
:*VM configuration options and download links at [[Unified Communications Virtualization Downloads (including OVA/OVF Templates)|Virtual Machine OVA Templates for UC apps]]
 +
:*Supported Hardware options by App Version at [[Unified Communications Virtualization Supported Applications|Supported Apps and Versions]]
 +
:*Support VMware versions at [[Unified Communications VMware Requirements|Supported VMware products, versions and features]]
 +
:*Co-residency support at[[Unified Communications Virtualization Sizing Guidelines|Application Co-residency and Virtual/Physical Sizing]]
 +
:*Network requirements and Storage IO requirements at [[QoS Design Considerations for Virtual UC with UCS|LAN and QoS Design]] and&nbsp;[[UC Virtualization Storage System Design Requirements|Storage System Design and IOPS]]
-
<br>Topics will be added and updated on a regular basis, with an emphasis on applying, expanding, and clarifying the content. <br>  
+
<br>Application-specific exceptions to general policies above:<br>  
-
To suggest a new topic or for any inquiries or comments, send email to [mailto:ccg_vm_approvers@cisco.com ccg_vm_approvers].  
+
*<font size="2">'''[[Virtualization for Unified CCE|Cisco Unified Contact Center Enterprise]]'''</font>
 +
*<font size="2">'''[[Virtualization for Unified Email Interaction Manager - Web Interaction Manager|Cisco Unified Email Interaction Manager - Web Interaction Manager]]'''</font>
 +
*<font size="2">'''[[Cisco Unified MeetingPlace Release 8.5 -- Hardware Requirements|Cisco Unified MeetingPlace]]'''</font>
 +
*<font size="2">'''[http://www.cisco.com/en/US/docs/collaboration/CWMS/1_1/b_System_Requirements.html Cisco WebEx Meetings Server]'''</font><br><br>
-
[[Category:Systems]] [[Category:Technologies]] [[Category:Voice_and_Unified_Communications]]
+
[[Category:Systems]] [[Category:Technologies]] [[Category:Voice_and_Unified_Communications|Voice_and_Unified_Communications]]

Revision as of 21:08, 11 February 2014

Go to: Guidelines to Edit UC Virtualization Pages


Contents

Solutions - READ FIRST

If you are deploying virtualized Cisco Collaboration as part of one of the following solution offers, you must visit the link for that solution first before reading further.


How To...

How to Design How to Buy How to Deploy How to Operate How to Troubleshoot Track Changes to this page or Leave a Comment


At a Glance - Cisco Collaboration Virtualization Support

The table below is for convenience and is a snapshot summary only. When in doubt or if there is a conflict, check the product details page by clicking on the product name.

For a given application, this table only summarizes the indicated version (which is usually the latest version in a Unified Communications System Release Set ). 
For older versions or unlisted versions, check the product details page by clicking on the product name.

More detail on Supported / Required Hardware can be found here.

More detail on Supported / Required Virtualization Software can be found here.


Caution Caution: Virtualized deployments of Cisco Collaboration must align with the criteria described in this wiki space to be TAC-supported. For other TAC support details, see the TAC Tech Notes on this page (click here) .


Cisco Collaboration Application
(click for product details page and older versions)
Latest Version Summarized Here
Preloaded with
Business Edition?
Latest Supported Version of Virtualization Software
Co-residency Policy
Supported Hardware (Latest)
UC on UCS
Tested Reference Configurations
(TRCs)
"Full UC Performance" CPUs for
UC on UCS Specs-based
or 3rd-party Specs-based

Click here for a Legend
Unified Communications
Cisco Unified Communications Manager
(CUCM)
10.0
Yes
5.5
Full
All
All
Cisco Paging Server 8.5 Yes 5.1 Full
All
All
Cisco Unified Communications Manager -
Session Management Edition

(SME)
10.0
No
5.5
Full
Some - see details page
All
Cisco Unified Communications Manager -
IM & Presence

(CUCM IM&P)
10.0
Yes
5.5
Full
All
All
Cisco Unity Connection
10.0
Yes
5.1
Full
All
All


Cisco Emergency Responder
(CER)
10.0
Yes
5.1
 Full
All
All
Cisco Unified Attendant Consoles
(CUxAC)
10.0
Yes
5.1
 Full
All
All
Cisco Expressway
(Expressway-C, Expressway-E)
X8.1
Yes
5.1
Full
All Small/Medium
All
TelePresence

Cisco TelePresence Server Virtual Machine
(vTS)

3.1 No 5.1 Full Some - see details page Some - see details page

Cisco TelePresence Video Communication Server - Control
(VCS-C)

Cisco TelePresence Video Communication Server - Express
(VCS-E)

X8.1
Yes
5.1
Full
All for Small/Medium
All
Cisco TelePresence Conductor
XC2.2
Yes
5.1
Full
All
All
Cisco TelePresence Management Suite
(TMS)
  14.3
No 5.5
Full
All
All
Customer Collaboration
Cisco Unified Contact Center Express
(CUCCX)
10.0
Yes
5.1
Full
All
All
Cisco Unified Work Force Optimization Suite  for CUCCX
(WFO for CUCCX)
10.0
No
5.1
 Full
All
All
Cisco Unified IP IVR
(IP IVR)
10.0 Yes 5.1 Full All All
Cisco Unified Contact Center Enterprise
(CUCCE)
10.0
No
5.1
Limited - see details page
Depends on component and deployment model - see details page
Limited- see details page
Cisco Unified Intelligence Center
(CUIC)
10.0
No
5.1
 Full
Most - see details page
All
Cisco Unified Contact Center Management Portal
(CCMP)
10.0
No
5.1
 Full
Most - see details page
All
Cisco Unified Customer Voice Portal
(CUCVP)
10.0
No
5.1
 Full
Most - see details page
All
Cisco MediaSense
10.0
No
5.1
 Full
All
All
Cisco SocialMiner
10.0
No
5.1
 Full
Most - see details page
All
Cisco Finesse
10.0
No
5.1
 Full
Most - see details page
All
Cisco Unified Email Interaction Manager
Cisco Unified Web Interaction Manager
9.x
No
5.1
 Full
Most - see details page
All
Collaboration Applications
Cisco WebEx Meetings Server
(CWMS)
1.5
No
5.1
Limited
[1]
None - see details page
None - see details page
System Management
Cisco Prime Collaboration Provisioning
(PCP)
10.0
Yes
5.5
 Full
All
All
Cisco Prime Collaboration Assurance
(PCA)
10.0
No
5.5
 Full
Most - see details page
All
Cisco Prime Collaboration Deployment
(PCD)
10.0
No
5.5
Full
All
All
Cisco Prime License Manager
(PLM)
10.0
No
5.5
Full
All
All
Older Products
Cisco Unified Presence
(CUP)
8.6(4)
Yes
5.1
Full
All
All
Cisco Intercompany Media Engine
(IME)
9.0
No
5.5
Full
All except TRCs of size "Small"
All
Cisco Unity
7.0(2)+
No
5.1
 Full (but requires CPU Affinity)
All except TRCs of size "Small"
All

Cisco Unified Communications Management Suite
(CUOM, CUPM, CUSM, CUSSM)
Cisco Prime Unified Communications Management Suite
(Prime UOM, UPM, USM)

8.7
No
5.0
 Full
Most - see details page
Most - see details page
Cisco Prime Collaboration Manager 1.2
No
  5.0
  Full
  Most - see details page
  Most - see details page
Cisco TelePresence Manager
(CTS-Man)
1.9.0
No
  5.0
  Limited - see details page
  None (some older TRCs only)
  Some - see details page
Cisco TelePresence Multi-point Switch
(CTMS)
1.9.0
No
  5.0
 Limited - see details page
  None (some older TRCs only)
  Some - see details page
Cisco TelePresence Management Server
(TMS prior to TelePresence Management Suite)
 n/a (hardware product)
n/a - virtualization not supported (hardware product)
Cisco TelePresence Exchange
(CTX)
1.2
No 5.0
None
See Release Notes for supported hardware
Not supported
Cisco Unified MeetingPlace
(CUMP)
8.5
No
5.0
None
Some - see details page
Not supported


Change Tracking and Comments

To be notified when changes are made to this page:

  1. Log in.
  2. Click the watch tab at the top of the page.


To ask a question, post a comment, or discuss an issue regarding content on this wiki space:

  1. Log in.
  2. Navigate to the wiki article/page in question.
  3. Click the Leave a Comment tab at the top of the page
  4. Edit the Leave a Comment page as described above under Editing
  5. To start a different thread under a new subheading on the Leave a Comment page, click the + tab at the top of the page instead of the Edit tab.


To communicate with Cisco or your peers on Cisco Collaboration support for virtualization, OS and servers:


How to Design

Use the following as a "workflow" to arrive at a design.

  • Start with sizing the UC apps by using the following links. This will determine which Collaboration apps you need, compatible versions and for each app how many UC virtual machines are needed and which virtual machine configurations to use.
  • Next, determine your virtual machine placement by using the following links. This will determine how many physical servers you need and which VMs will go on which physical servers.
  • Allowed co-residency policies of applications that you want to share a physical server
  • Virtual-to-Physical sizing rules for each app
  • Support policies in the product details pages (see At a Glance table at the top of this page).
  • Correct application versions for virtualization support
  • Supported virtualization software (vendors, products, versions)
  • Supported hardware options, and which virtual machine configurations are supported for different hardware options
Note Note: Mixed deployments of virtual, nonvirtual, Cisco-provided, and customer-provided servers are supported provided you follow all design guide rules, sizing tool rules and support policy rules on this site.
  • Next, pick the virtualization software (vendor, product, version, license option) using the following links.
  • Next, use the following links to see if you have any network considerations for LAN, QoS or storage access, or any DAS/NAS/SAN storage hardware design considerations.


How to Buy

Cisco Channel Partners with appropriate certifications can consult the ordering guides for Collaboration applications, virtualization software and packaged offers like Business Edition 6000 and Business Edition 7000.


How to Deploy

  • If you need assistance with licensing for Cisco applications or OEM virtualization software, see License Activation for Cisco UC on UCS or the documentation for Cisco Enterprise License Manager or Cisco Prime License Manager.



How to Operate


How to Troubleshoot


Links to Older Support Information

Some older products and releases have their information in the links below.

General policies: (check these first, then see product-specific links following this list for exceptions)


Application-specific exceptions to general policies above:

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