Unified Communications Virtualization Supported Applications

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Go to: Guidelines to Edit UC Virtualization Pages


Contents

Introduction

This page documents UC application and version compatibility with virtualized hardware support models:

  • UC on UCS TRC
  • UC on UCS Specs-based
  • Third-party Server Specs-based

"Specs-based" used by itself refers to both UC on UCS Specs-based and Third-party Server Specs-based.

Support information is current through release date of Cisco Unified Communications 9.0(1), with updated information for 8.0, 8.5, 8.6 and 9.0 versions.

Click on the application name for additional product-specific requirements and information (if any).


Call Processing

Application
UC on UCS Specs-based
Third-party Server Specs-based
UC on UCS
Tested Reference Configurations (TRCs)
Intel Xeon 56xx/75xx @ 2.53+ GHz
Intel Xeon E7-28xx
E7-48xx
E7-88xx @ 2.4+ GHz
Intel
Xeon
E5-26xx
E5-46xx @ 2.50+ GHz
B440
M2
TRC#1
B230
M2
TRC #1
B200
M3
TRC #1
B200 M2 TRC #1
B200 M2 TRC #2
B200 M1 TRC #1
B200 M1 TRC #2
C260 M2 TRC #1
C240 M3S TRC #1
C220 M3S TRC #1
C220 M3S TRC #2
C210 M2 TRC #1
C210 M2 TRC #2
C210 M2 TRC #3
C210 M1 TRC #1
C210 M1 TRC #2
C210 M1 TRC #3
C210 M1 TRC #4
C200 M2 TRC #1

Unified Communications Manager (1)
(includes Cisco Paging Server 8.3)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.0(2+) 8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

CUCM IM & Presence

9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x) 9.0(x) 9.1(x)


Unified Communications Manager Business Edition 6000

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Click here for supported versions

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Not supported

Click here for supported versions

Emergency Responder

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.7(x) 9.0(x)

8.7(x) 9.0(x)

8.7(x) 9.0(x)

8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.7(x) 9.0(x)

8.7(x) 9.0(x) 8.7(x) 9.0(x)

8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

8.5(x) 8.6(x) 8.7(x) 9.0(x)

Session Manager Edition

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

Not supported

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

8.5(x) 8.6(x) 9.0(x) 9.1(x)

Not supported

Intercompany Media Engine

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

Not supported

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

8.6(x) 9.0(x)

Not supported

Unified Attendant Consoles

8.6(x)and later

Not Supported

8.6(x)and later

Not Supported

Not Supported

8.6(x)and later

8.6(x) and later

8.6(x) and later

8.0(3+) and later

8.6(x) and later

Not Supported

8.6(x)and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

8.6(x) and later

(1) Applicable for CUCM publishers, subscribers, standalone TFTP and standalone multicast MOH nodes. Note that certain other platforms are allowed for Cisco Unified Communications Manager when deployed as part of the Cisco Mobile Ready Net (MRN) solution.

  • Click here for Cisco MRN overview.
  • Click here for CUCM authorized platforms when part of Cisco MRN.


System Management Applications (Prime Collaboration and Unified Communications Management Suite)

Application


Intel Xeon 56xx/75xx @ 2.53+ GHz
Intel Xeon E7-28xx
E7-48xx
E7-88xx @ 2.4+ GHz
Intel
Xeon
E5-26xx
E5-46xx @ 2.50+ GHz
B440 M2 TRC#1
B230 M2 TRC #1
B200 M3 TRC #1
B200 M2 TRC #1
B200 M2 TRC #2
B200 M1 TRC #1
B200 M1 TRC #2
C260 M2 TRC #1
C240 M3S TRC #1
C220 M3S TRC #1
C220 M3S TRC #2
C210 M2 TRC #1
C210 M2 TRC #2
C210 M2 TRC #3
C210 M1 TRC #1
C210 M1 TRC #2 C210 M1 TRC #3
C210 M1 TRC #4
C200 M2 TRC #1
Cores >



4, 6, 8
6, 8, 10
4, 6, 8
40
20
16
8
8
8
8
20
16
8
8
8
8
8
8
8
8
8
8
vRAM in GB >






128
128
94
46
46
34
34
128
94
62
30
46
46
46
10
34
34
34
22

vCPU
vRAM
vDisk






















UPM Up to 1K
1
2
30
4.3, 6.0+
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0 + 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
 4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
  4.3, 6.0+ 
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
UPM 1K to 10K App
4
4
40
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
UPM 10K to 60K App
4
4
30
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
UPM 10K to 60K DB
4
8
120
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
UPM 10K to 60K App + DB (2 VMs)
8
12
150
No
4.3, 6.0+ *
4.3, 6.0+ *
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
No
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
4.3, 6.0+
 
























UPM 8.6/Linux for BE6000 1 2 30 No No No No No No No No No No No No No 8.6(2) No No No No No No No 8.6(2)
UPM 9.0BE for BE6000 1 2 45 No No No No No No No No No No No No No 9.0(1), 9.1(1) No No No No No No No 9.0(1), 9.1(1)
 

























UOM/SM Up to 1K
1
3
50
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
UOM 10K
2
8
72
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
UOM 45K
4
8
120
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
USM 10K
4
4
72
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
USM 45K
4
4
120
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
USSM 10K
1
4
60 6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
USSM 45K
2
4
72
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
UCMS 10K suite co-resident
8
16
320
No
6.0+ *
6.0+ *
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
6.0+
No
6.0+
6.0+
6.0+
6.0+
 

























PCP Up to 1K
1
2
90
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
PCP 1K to 10K
4
8
120
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
PCP 10K to 100K App
8
16
120
No 7.1+ *
7.1+ *
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
No
7.1+
7.1+
7.1+
7.1+
PCP 10K to 100K DB
8
16
120
No 7.1+ *
7.1+ *
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
No
7.1+
7.1+
7.1+
7.1+
PCP 100K to 150K App
8
16
150
No
7.1+ *
7.1+ *
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
No
7.1+
7.1+
7.1+
7.1+
PCP 100K to 150K DB
8
16
150
No
7.1+ *
7.1+ *
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
No
7.1+
7.1+
7.1+
7.1+
PCP 10K to 100K App + DB (2 VMs)
16
32
240
No
No
No
7.1+
7.1+
7.1+
No
No
No
No
7.1+
7.1+
No
No
No
No
No
No
No
No
No
No
PCP 100K to 150K App +DB (2 VMs)
16
32
300
No
No
No
7.1+
7.1+
7.1+
No
No
No
No
7.1+
7.1+
No
No
No
No
No
No
No
No
No
No
PCA Up to 1K
4
8
150
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
PCA 1K to 10K
8
16
200
No
7.1+ *
7.1+ *
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
7.1+
No
7.1+
7.1+
7.1+
7.1+
PCA 10K to 100K app
12
24
500
No
No No
7.1+
7.1+
7.1+
No No
No
No
7.1+
No
No
No
No
No
No
No
No
No
No
No
PCA 100K to 150K app
18
32
750
No
No
No
7.1+
7.1+
No
No
No
No
No
7.1+
No
No
No
No
No
No
No
No
No
No
No

Notes:

  1. ' * 'Requires 8 core configuation and sufficient vRAM (12G to 16G)
  2. Compatibility based on vCPU and vRAM requirements met by UCS platforms. NMTG/ECMBU does not formally certify hardware platforms.
  3. PCA = Prime Collaboration Assurance server  PCP = Prime Collaboration Provisioning server
  4. vDisk may require offboard resources due to size or performance.


Messaging and Presence Applications

Application
UC on UCS Specs-based
Third-Party Server Specs-based
UC on UCS
Tested Reference Configurations (TRCs)
Intel Xeon 56xx/75xx @ 2.53+ GHz
Intel Xeon E7-28xx
E7-48xx
E7-88xx @ 2.4+ GHz
Intel
Xeon
E5-26xx
E5-46xx @ 2.50+ GHz
B440 M2 TRC#1
B230 M2 TRC #1
B200 M3 TRC #1
B200 M2 TRC #1
B200 M2 TRC #2
B200 M1 TRC #1
B200 M1 TRC #2
C260 M2 TRC #1
C240 M3S TRC #1
C220 M3S TRC #1
C220 M3S TRC #2
C210 M2 TRC #1
C210 M2 TRC #2
C210 M2 TRC #3
C210 M1 TRC #1
C210 M1 TRC #2
C210 M1 TRC #3
C210 M1 TRC #4
C200 M2 TRC #1
Unity Connection 8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(3+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(3+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(3+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
8.0(3+)
8.5(x)
8.6(x)
9.0(x)
8.0(2+)
8.5(x)
8.6(x)
9.0(x)
Unity 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later Not supported 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later Not supported
Unified Presence (1) 8.6(x) 8.6(4+) 8.6(4+) 8.6(4+) 8.6(4+) 8.6(4+) 8.5(x)
8.6(x)
8.5(x)
8.6(x)
8.0(2+)
8.5(x)
8.6(x)
8.5(x)
8.6(x)
8.6(4+) 8.6(4+) 8.6(4+) 8.6(4+) 8.5(x)
8.6(x)
8.5(x)
8.6(x)
8.5(x)
8.6(x)
8.0(2+)
8.5(x)
8.6(x)
8.0(2+)
8.5(x)
8.6(x)
8.0(2+)
8.5(x)
8.6(x)
8.5(x)
8.6(x)
8.5(x)
8.6(x)

(1) Note that Cisco Unified Presence 8.6 is the last version. This migrates to Cisco Unified Communications Manager - IM & Presence 9.0.

Contact Center Applications

Application
UC on UCS Specs-based
Third-party Server Specs-based
UC on UCS
Tested Reference Configurations (TRCs)
Intel Xeon 56xx/75xx @ 2.53+ GHz
Intel Xeon E7-28xx
E7-48xx
E7-88xx @ 2.4+ GHz
Intel
Xeon
E5-26xx
E5-46xx @ 2.50+ GHz
B440 M2 TRC#1
B230 M2 TRC #1
B200 M3 TRC #1
B200 M2 TRC #1
B200 M2 TRC #2
B200 M1 TRC #1
B200 M1 TRC #2
C260 M2 TRC #1
C240 M3S TRC #1
C220 M3S TRC #1
C220 M3S TRC #2
C210 M2 TRC #1
C210 M2 TRC #2
C210 M2 TRC #3
C210 M1 TRC #1
C210 M1 TRC #2
C210 M1 TRC #3
C210 M1 TRC #4
C200 M2 TRC #1
Unified Contact Center Express / IP IVR 8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)

8.0(2) SU2+

8.5(x)
9.0(x)

8.0(2+)
8.5(x)
9.0(x)

8.0(2) SU2+

8.5(x)
9.0(x)

8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2) SU2+ 8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2) SU2+ 8.5(x)
9.0(x)
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)

8.5(2)+

8.5(2)+

8.5(2)+ 

8.5(2)+ 8.5(2)+ 8.5(2)+  8.5(2)+ 8.5(2) 8.5(2)+ 8.5(2)+ 8.5(2)+ 8.5(2)+  8.5(2)+  8.5(2)+  8.5(1)+ 8.5(1)+ 8.5(2)+ 8.5(1)+ 8.5(1)+ 8.5(1)+ 8.5(2)+ 8.5(2)+


Unified Contact Center Enterprise
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
See below
  • Router, Logger, Rogger
  • Agent PG, MR PG, VRU PG
  • Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS)
  • Administration Client
  • Outbound Option with SIP Dialer
  • Support Tools
  • limited/hybrid support for Unified ICME/CCH/ICMH
Not supported (with note a)
Not supported
Not supported

8.0(2+)
8.5(x)

9.0(x)

8.0(2+)
8.5(x)
9.0(x)
8.5(x)
9.0(x)

8.0(2+)
8.5(x)

9.0(x)

8.0(2+)
8.5(x)
9.0(x)

8.0(2+)
8.5(x)

9.0(x)

8.0(2+)
8.5(x)

9.0(x)

8.0(2+)
8.5(x)

9.0(x)

8.5(x)
9.0(x)
8.5(x)
9.0(x)
Not supported

8.0(2+)
8.5(x)

9.0(x)

Not supported
Not supported
Not supported
8.0(2+)
8.5(x)
9.0(x)
Not supported
Not supported
Not supported
  • Progger
  • Outbound Option with SCCP Dialer
  • Webview
  • Expert Advisor
  • RSM
  • Unified CRM Connector
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Cisco Packaged Contact Center Enterprise Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported 9.0(x) Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Unified Intelligence Center

8.5(2+) 9.0(x)

8.5(2+)
9.0(x)
8.5(2+)
9.0(x)
8.0(3)+ 9.0(x) 8.0(3+) 9.0(x) 8.5(2+)
9.0(x)
8.0(3+)
9.0(x)
8.5(2+) 9.0(x) 8.0(3+)
9.0(x)
8.5(2+)
9.0(x)
8.0(3+)
9.0(x)
8.5(2+)
9.0(x)
8.5(2+)
9.0(x)
Not supported
8.0(3+)
9.0(x)
8.0(3+)
9.0(x)

8.5(2+)9.0(x)

8.0(3+)
9.0(x)
8.0(3+)
9.0(x)
8.0(3+)
9.0(x)

8.5(2+)9.0(x)

Not supported
Unified Contact Center Management Portal 8.5(2+)
9.0(x)
8.5(2)+
9.0(x)
8.5(2)+
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.0(2+)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
Not supported
8.0(2+)
8.5(x)
9.0(x)
Not supported
Not supported
Not supported
8.0(2+)
8.5(x)
9.0(x)
Not supported
Not supported
Not supported
Unified Customer Voice Portal (all components)

Not

supported

Not supported
Not supported
8.0(x)
8.5(x)
9.0(x)
8.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.0(x)
8.5(x)
9.0(x)
8.0(x)
8.5(x)
9.0(x)
8.0(x)
8.5(x)
9.0(x)
8.0(x)
8.5(x)
9.0(x)
8.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
8.5(x)
9.0(x)
Not supported
8.0(x)
8.5(x)
9.0(x)
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Not supported
Cisco MediaSense 9.0(x)
9.0(x)
9.0(x)
9.0(x)
9.0(x)
9.0(x)
8.5(2+)
9.0(x)
8.5(2+)9.0(x) 8.5(2+)
9.0(x)
8.5(2+)
9.0(x)
8.5(2+)
9.0(x)
9.0(x)
9.0(x)
9.0(x)
8.5(1+)
9.0(x)
9.0(x)
9.0(x)
8.5(1)+
9.0(x)
8.5(1+)9.0(x) Not supported
Not supported
Not supported
Cisco SocialMiner 8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
Not supported
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+) 9.0(x) 8.5(3+) 9.0(x) 8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+) 
9.0(x)
Cisco Finesse 8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)9.0(x) 8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
Not supported
8.5(3+) 9.0(x) 8.5(3+)
9.0(x)
8.5(3+) 9.0(x) 8.5(3+)
9.0(x)
8.5(3+)
9.0(x)
8.5(3+) 9.0(x) 8.5(3+)
9.0(x)
8.5(3+) 
9.0(x)
Cisco Unified Email Interaction Manager and Web Interaction Manager 4.4(1)+
4.4(1)+
4.4(1)+
4.3(2)+
4.3(2)+
4.4(1)+
4.3(2)+
4.3(2)+
4.3(2)+
4.3(2)+
4.3(2)+
4.4(1)+ 4.4(1) + Not supported
4.3(2)+
Not supported
4.3(2)+
Not supported
4.3(2)+
Not supported
4.3(2)+
4.4(1)+
Note Note: a) As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail.


TelePresence Applications

Application UC on UCS Specs-based Support
Third-party Server Specs-based Support
UC on UCS
Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz C210 M2
TRC #1
(DAS)
Cisco TelePresence Manager
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
Cisco TelePresence Multipoint Switch
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
Cisco TelePresence Video Communication Server (Cisco VCS)
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
Cisco TelePresence Conductor
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0
  • 1.8.x
  • 1.9.0



Back to: Unified Communications in a Virtualized Environment

Rating: 4.3/5 (26 votes cast)

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