Unified Communications Virtualization Supported Applications

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'''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br>  
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'''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br>
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*"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]].
*"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]].
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<br>  
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<br>
-
== Call Processing and System Management Applications<br> ==
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== Call Processing and System Management Applications<br> ==
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{| class="wikitable FCK__ShowTableBorders" style="width: 1076px; height: 476px;"
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{| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders"
|-
|-
! Application  
! Application  
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C200 M2 <br>TRC #1 <br>(DAS)  
! C200 M2 <br>TRC #1 <br>(DAS)  
-
<br>  
+
<br>
|-
|-
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*8.6(x)
*8.6(x)
-
<br>  
+
<br>
|-
|-
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| Unified Attendant Consoles  
| Unified Attendant Consoles  
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.0(3)
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*8.0(3)  
-
* 8.6(x)
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)  
+
*8.6(x)
 +
 
|  
|  
-
* 8.6(x)
+
*8.6(x)
 +
 
|-
|-
| UC Management Suite (OM, SM, SSM, PM)  
| UC Management Suite (OM, SM, SSM, PM)  
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|}
|}
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<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.
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<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.  
-
== Messaging and Presence Applications<br> ==
+
== Messaging and Presence Applications<br> ==
{| class="wikitable FCK__ShowTableBorders"
{| class="wikitable FCK__ShowTableBorders"
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|}
|}
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<br>  
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<br>
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== Contact Center Applications<br> ==
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== Contact Center Applications<br> ==
{| class="wikitable FCK__ShowTableBorders"
{| class="wikitable FCK__ShowTableBorders"
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C200 M2 <br>TRC #1 <br>(DAS)  
! C200 M2 <br>TRC #1 <br>(DAS)  
-
<br>  
+
<br>
|-
|-
-
| [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>  
+
| [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>
-
| 8.5(1) and later<br>  
+
| 8.5(1) and later<br>
|  
|  
*8.0(2) and later  
*8.0(2) and later  
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|-
|-
| [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]  
| [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]  
-
| Not supported<br>  
+
| Not supported<br>
| Not supported  
| Not supported  
| Not supported  
| Not supported  
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| Not supported
| Not supported
|-
|-
-
| [[Unified Contact Center Enterprise]] <br>  
+
| [[Unified Contact Center Enterprise]] <br>
| See below  
| See below  
| See below  
| See below  
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|-
|-
| - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH  
| - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH  
-
| Not supported<br>  
+
| Not supported<br>
|  
|  
*8.0(2) and later  
*8.0(2) and later  
*8.5(1) and later
*8.5(1) and later
-
|
+
 
 +
|  
*8.0(2) and later  
*8.0(2) and later  
-
*8.5(1) and later  
+
*8.5(1) and later
 +
 
|  
|  
*8.0(2) and later  
*8.0(2) and later  
*8.5(1) and later
*8.5(1) and later
-
|
+
|  
*8.0(2) and later  
*8.0(2) and later  
-
*8.5(1) and later  
+
*8.5(1) and later
 +
 
|  
|  
*8.0(2) and later  
*8.0(2) and later  
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| Not supported  
| Not supported  
-
|
+
|  
*8.0(2) and later  
*8.0(2) and later  
-
*8.5(1) and later  
+
*8.5(1) and later
 +
 
| Not supported  
| Not supported  
|  
|  
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| Not supported  
| Not supported  
-
|
+
|  
*8.0(2) and later  
*8.0(2) and later  
-
*8.5(1) and later  
+
*8.5(1) and later
 +
 
| Not supported
| Not supported
|-
|-
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| Not supported
| Not supported
|-
|-
-
| [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>  
+
| [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>
-
| Not supported<br>  
+
| Not supported<br>
| 8.0(3) and later  
| 8.0(3) and later  
-
| Not supported
+
| 8.5(2) and later&nbsp;
| 8.0(3) and later  
| 8.0(3) and later  
-
| Not supported
+
| 8.5(2) and later
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
-
| Not supported
+
| 8.5(2) and later
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
-
| Not supported
+
| 8.5(2) and later
| Not supported
| Not supported
|-
|-
| [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]]&nbsp;  
| [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]]&nbsp;  
-
| Not supported<br>  
+
| Not supported<br>
|  
|  
*8.0(2) and later  
*8.0(2) and later  
*8.5(1) and later
*8.5(1) and later
-
| Not supported <br>  
+
| Not supported <br>
|  
|  
*8.0(2) and later  
*8.0(2) and later  
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| Not supported
| Not supported
|-
|-
-
| [[Unified Customer Voice Portal]] (all components) <br>  
+
| [[Unified Customer Voice Portal]] (all components) <br>
-
| Not supported<br>  
+
| Not supported<br>
|  
|  
*8.0(1) and later  
*8.0(1) and later  
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|-
|-
| [[Virtualization for Cisco MediaSense|Cisco MediaSense]]  
| [[Virtualization for Cisco MediaSense|Cisco MediaSense]]  
-
| Not supported<br>  
+
| Not supported<br>
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
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|-
|-
| [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]  
| [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]  
-
| Not supported<br>  
+
| Not supported<br>
| 8.5(2) and later  
| 8.5(2) and later  
| Not supported  
| Not supported  
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|}
|}
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<br>  
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<br>
----
----
-
{| border="1" class="wikitable"
+
{| class="wikitable" border="1"
|-
|-
-
! style="background-color: rgb(255, 215, 0);" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
+
! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
|}
|}

Revision as of 09:30, 19 August 2011

Go to: Guidelines to Edit UC Virtualization Pages


Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

  • Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.
  • Ensure your deployment follows the rules listed here.
  • Click on the application name for additional product-specific requirements and information (if any).
  • "TRC" = "Tested Reference Configuration" as described here.


Call Processing and System Management Applications

Application Specification-Based Hardware Support B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Communications Manager (1)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Unified Communications Manager Business Edition 6000 Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)


Cisco Emergency Responder
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Session Manager Edition
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Not supported
Unified Attendant Consoles
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.0(3)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
UC Management Suite (OM, SM, SSM, PM) 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later


(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application Specification-Based Hardware Support B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)
Cisco Unity Connection 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later
Cisco Unity 7.0(2) and later 7.0(2) and later Not supported 7.0(2) and later Not supported Not Supported 7.0(2) and later Not supported Not Supported Not Supported 7.0(2) and later Not Supported Not supported
Cisco Unified Presence 8.6(1) and later 8.5 and later 8.5 and later 8.0(2) and later 8.5 and later 8.5 and later 8.5 and later 8.5 and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.5 and later 8.5 and later


Contact Center Applications

Application Specification-Based Hardware Support B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Contact Center Express / IP IVR
8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later 
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later 8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM) Not supported
Not supported Not supported Not supported Not supported 8.5(1) and later 8.5(1) and later Not supported 8.5(1) and later 8.5(1) and later 8.5(1) and later Not supported Not supported
Unified Contact Center Enterprise
See below See below See below See below See below See below See below See below See below See below See below See below See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, EIM/WIM, Expert Advisor, RSM, Unified CRM Connector Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Unified Intelligence Center
Not supported
8.0(3) and later 8.5(2) and later  8.0(3) and later 8.5(2) and later 8.0(3) and later 8.0(3) and later 8.5(2) and later 8.0(3) and later 8.0(3) and later 8.0(3) and later 8.5(2) and later Not supported
Unified Contact Center Management Portal  Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
Unified Customer Voice Portal (all components)
Not supported
  • 8.0(1) and later
  • 8.5(1) and later
Not supported
  • 8.0(1) and later
  • 8.5(1) and later
Not supported
  • 8.0(1) and later
  • 8.5(1) and later
Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Cisco MediaSense Not supported
8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(1) and later Not supported Not supported 8.5(1) and later 8.5(1) and later Not supported Not supported Not supported
Cisco SocialMiner Not supported
8.5(2) and later Not supported Not supported Not supported 8.5(1) and later Not supported Not supported Not supported Not supported Not supported Not supported Not supported



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