Unified Communications Virtualization Supported Applications
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Revision as of 02:48, 13 June 2012
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Contents |
Introduction
Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.
- Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.
- Ensure your deployment follows the rules listed here.
- Click on the application name for additional product-specific requirements and information (if any).
- "TRC" = "Tested Reference Configuration" as described here.
Call Processing and System Management Applications
| Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
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| Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | B230 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B440 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B200 M2 TRC #1 (DAS+FC SAN) | B200 M2 TRC #2 (Diskless, ESXi 4.1+ only) | B200 M1 TRC #1 (DAS+FC SAN) | B200 M1 TRC #2 (Diskless, ESXi 4.1+ only) | C260 M2 TRC #1 (DAS) | C210 M2 TRC #1 (DAS) | C210 M2 TRC #2 (DAS+FC SAN) | C210 M2 TRC #3 (Diskless, ESXi 4.1+ only) | C210 M1 TRC #1 (DAS, single-VM) | C210 M1 TRC #2 (DAS) | C210 M1 TRC #3 (DAS+FC SAN) | C210 M1 TRC #4 (Diskless, ESXi 4.1+ only) | C200 M2 TRC #1 (DAS)
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| Unified Communications Manager (1)
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| Unified Communications Manager Business Edition 6000 | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
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| Cisco Emergency Responder |
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| Session Manager Edition |
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| Not supported
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| Intercompany Media Engine |
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Not supported |
| Unified Attendant Consoles |
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| Not supported |
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| UC Management Suite (OM, SM, SSM, PM) | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | Not supported | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later |
(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.
Messaging and Presence Applications
| Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
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| Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | B230 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B440 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B200 M2 TRC #1 (DAS+FC SAN) | B200 M2 TRC #2 (Diskless, ESXi 4.1+ only) | B200 M1 TRC #1 (DAS+FC SAN) | B200 M1 TRC #2 (Diskless, ESXi 4.1+ only) | C260 M2 TRC #1 (DAS) | C210 M2 TRC #1 (DAS) | C210 M2 TRC #2 (DAS+FC SAN) | C210 M2 TRC #3 (Diskless, ESXi 4.1+ only) | C210 M1 TRC #1 (DAS, single-VM) | C210 M1 TRC #2 (DAS) | C210 M1 TRC #3 (DAS+FC SAN) | C210 M1 TRC #4 (Diskless, ESXi 4.1+ only) | C200 M2 TRC #1 (DAS)
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| Cisco Unity Connection | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later |
| Cisco Unity | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | Not supported |
| Cisco Unified Presence | 8.6(1) and later | 8.6(4) and later | 8.6(4) and later | 8.6(4) and later | 8.5 and later | 8.5 and later | 8.0(2) and later | 8.5 and later | 8.6(4) and later | 8.5 and later | 8.5 and later | 8.5 and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.5 and later | 8.5 and later |
Contact Center Applications
| Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
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| Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | B230 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B440 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B200 M2 TRC #1 (DAS+FC SAN) | B200 M2 TRC #2 (Diskless, ESXi 4.1+ only) | B200 M1 TRC #1 (DAS+FC SAN) | B200 M1 TRC #2 (Diskless, ESXi 4.1+ only) | C260 M2 TRC #1 (DAS) | C210 M2 TRC #1 (DAS) | C210 M2 TRC #2 (DAS+FC SAN) | C210 M2 TRC #3 (Diskless, ESXi 4.1+ only) | C210 M1 TRC #1 (DAS, single-VM) | C210 M1 TRC #2 (DAS) | C210 M1 TRC #3 (DAS+FC SAN) | C210 M1 TRC #4 (Diskless, ESXi 4.1+ only) | C200 M2 TRC #1 (DAS)
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| Unified Contact Center Express / IP IVR | 8.5(1) and later | 8.5(1) and later | 8.5(1) and later | 8.5(1) and later |
| 8.0(2)SU2 and later |
| 8.0(2)SU2 and later | 8.5(1) and later |
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| 8.0(2)SU2 and later |
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| 8.0(2)SU2 and later | 8.5(1) and later |
| Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM) | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(1) and later | 8.5(1) and later | 8.5(2) and later | 8.5(1) and later | 8.5(1) and later | 8.5(1) and later | 8.5(2) and later | 8.5(2) and later |
| Unified Contact Center Enterprise | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below |
| - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH | Not supported(with note a) | Not supported | 8.0(2) and later 8.5(1) and later | 8.0(2) and later 8.5(1) and later |
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| 8.0(2) and later 8.5(1) and later |
| Not supported | Not supported | Not supported |
| Not supported | Not supported | Not supported |
| - Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Unified Intelligence Center | 8.5(2) and later | 8.5(2) and later | 8.0(3) and later | 8.0(3) and later | 8.0(3) and later | 8.5(2) and later | 8.0(3) and later | 8.5(2) and later | 8.0(3) and later | 8.0(3) and later | 8.0(3) and later | 8.5(2) and later | 8.0(3) and later | 8.0(3) and later | 8.0(3) and later | 8.5(2) and later | Not supported |
| Unified Contact Center Management Portal | Not supported | Not supported | 8.0(2) and later 8.5(1) and later | 8.0(2) and later 8.5(1) and later |
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| 8.0(2) and later 8.5(1) and later |
| Not supported | Not supported | Not supported |
| Not supported | Not supported | Not supported |
| Unified Customer Voice Portal (all components) | Not supported(with note a) | Not supported | 8.0(1) and later 8.5(1) and later | 8.0(1) and later 8.5(1) and later |
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| 8.0(1) and later 8.5(1) and later |
| Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
| Cisco MediaSense | Not supported | Not supported | Not supported | Not supported | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(1) and later | Not supported | Not supported | 8.5(1) and later | 8.5(1) and later | Not supported | Not supported | Not supported |
| Cisco SocialMiner | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later |
| Cisco Finesse | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later |
| Cisco Unified Email Interaction Manager and Web Interaction Manager | 4.4(1) and later | 4.4(1) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | Not supported | 4.3(2) and later | Not supported | 4.3(2) and later | Not supported | 4.3(2) and later | 4.4(1) and later |
 | Note: | a) As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail. |
TelePresence Applications
| Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
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| Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | C210 M2 TRC #1 (DAS) | |||||||||||||||
| Cisco TelePresence Manager |
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| Cisco TelePresence Multipoint Switch |
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| Back to: Unified Communications in a Virtualized Environment |
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