Unified Communications Virtualization Supported Applications

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Revision as of 22:49, 12 June 2012

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Introduction

Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.

Ensure your deployment follows the rules listed here.

Click on the application name for additional product-specific requirements and information (if any).

"TRC" = "Tested Reference Configuration" as described here.

Call Processing and System Management Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C260 M2 TRC #1 (DAS)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Unified Communications Manager (1)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.5(x) 8.6(x)
Unified Communications Manager Business Edition 6000	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	8.5(x) 8.6(x)
Cisco Emergency Responder	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)
Session Manager Edition	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	Not supported
Intercompany Media Engine	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	Not supported
Unified Attendant Consoles	8.6(x)	Not supported	Not supported	Not supported	8.6(x)	8.6(x)	8.0(3) 8.6(x)	8.6(x)	Not supported	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)
UC Management Suite (OM, SM, SSM, PM)	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	Not supported	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later

(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C260 M2 TRC #1 (DAS)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Cisco Unity Connection	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later
Cisco Unity	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	Not supported
Cisco Unified Presence	8.6(1) and later	8.6(4) and later	8.6(4) and later	8.6(4) and later	8.5 and later	8.5 and later	8.0(2) and later	8.5 and later	8.6(4) and later	8.5 and later	8.5 and later	8.5 and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.5 and later	8.5 and later

Contact Center Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C260 M2 TRC #1 (DAS)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Unified Contact Center Express / IP IVR	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(1) and later	8.5(1) and later	8.5(2) and later	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.5(2) and later	8.5(2) and later
Unified Contact Center Enterprise	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH	Not supported(with note a)	Not supported	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Unified Intelligence Center	8.5(2) and later	8.5(2) and later	8.0(3) and later	8.0(3) and later	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.0(3) and later	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.0(3) and later	8.0(3) and later	8.5(2) and later	Not supported
Unified Contact Center Management Portal	Not supported	Not supported	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported
Unified Customer Voice Portal (all components)	Not supported(with note a)	Not supported	8.0(1) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Cisco MediaSense	Not supported	Not supported	Not supported	Not supported	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(1) and later	Not supported	Not supported	8.5(1) and later	8.5(1) and later	Not supported	Not supported	Not supported
Cisco SocialMiner	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later
Cisco Finesse	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later
Cisco Unified Email Interaction Manager and Web Interaction Manager	4.4(1) and later	4.4(1) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	4.4(1) and later

Note:

a) As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail.

TelePresence Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	C210 M2 TRC #1 (DAS)
Cisco TelePresence Manager	1.8.x 1.9.0	1.8.x 1.9.0	1.8.x 1.9.0
Cisco TelePresence Multipoint Switch	1.8.x 1.9.0	1.8.x 1.9.0	1.8.x 1.9.0

Back to: Unified Communications in a Virtualized Environment

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Unified Communications Virtualization Supported Applications

From DocWiki

Revision as of 22:49, 12 June 2012

Contents

Introduction

Call Processing and System Management Applications

Messaging and Presence Applications

Contact Center Applications

TelePresence Applications

Views

Personal tools

Navigation

Search

Toolbox

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 ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)
 ! C200 M2 <br>TRC #1 <br>(DAS)
 <br>
 |-
 | [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>
 | 8.5(1) and later<br>
 | 8.5(1) and later
 | 8.5(1) and later
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 |-
 | [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]
 | 8.5(2) and later<br>
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 | 8.5(2) and later
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 | [[Unified Contact Center Enterprise]] <br>
 | See below
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 |-
 | - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH
 | Not supported'''(with note a)'''<br>
-| Not supported
-| Not supported
 | Not supported
+| 8.0(2) and later <br>8.5(1) and later <br>
+| 8.0(2) and later <br>8.5(1) and later <br>
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 | Not supported
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 | [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>
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-| Not supported
+| 8.0(3) and later
-| Not supported
+| 8.0(3) and later
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-| Not supported
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+| 8.0(1) and later <br>8.5(1) and later <br>
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-| Not supported
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 <br>
 == TelePresence Applications  ==
-{| class="wikitable FCK__ShowTableBorders" style="width: 956px; height: 207px;"
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 | valign="middle" | Cisco TelePresence Manager
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-*8.x
+*1.8.x
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 | Cisco TelePresence Multipoint Switch<br>
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-*8.x
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 |}
 <br>
 ----