Unified Communications Virtualization Supported Applications
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- | '''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br> | + | '''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br> |
---- | ---- | ||
+ | |||
+ | == Introduction == | ||
Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below. | Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below. | ||
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*"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]]. | *"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]]. | ||
- | <br> | + | <br> |
- | == Call Processing and System Management Applications | + | == Call Processing and System Management Applications == |
{| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders" | {| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders" | ||
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only) | ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only) | ||
! C200 M2 <br>TRC #1 <br>(DAS) | ! C200 M2 <br>TRC #1 <br>(DAS) | ||
- | <br> | + | <br> |
|- | |- | ||
| Unified Communications Manager (1) | | Unified Communications Manager (1) | ||
- | <br> | + | <br> |
| | | | ||
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*8.6(x) | *8.6(x) | ||
- | <br> | + | <br> |
|- | |- | ||
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| Not supported | | Not supported | ||
- | <br> | + | <br> |
|- | |- | ||
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| | | | ||
- | Not supported | + | Not supported |
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<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes. | <br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes. | ||
- | == Messaging and Presence Applications | + | == Messaging and Presence Applications == |
{| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders" | {| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders" | ||
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only) | ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only) | ||
! C200 M2 <br>TRC #1 <br>(DAS) | ! C200 M2 <br>TRC #1 <br>(DAS) | ||
- | <br> | + | <br> |
|- | |- | ||
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| 7.0(2) and later | | 7.0(2) and later | ||
| 7.0(2) and later | | 7.0(2) and later | ||
- | | 7.0(2) and later<br> | + | | 7.0(2) and later<br> |
| 7.0(2) and later | | 7.0(2) and later | ||
| 7.0(2) and later | | 7.0(2) and later | ||
- | | 7.0(2) and later<br> | + | | 7.0(2) and later<br> |
| Not supported | | Not supported | ||
|- | |- | ||
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|} | |} | ||
- | <br> | + | <br> |
- | == Contact Center Applications | + | == Contact Center Applications == |
{| class="wikitable FCK__ShowTableBorders" | {| class="wikitable FCK__ShowTableBorders" | ||
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only) | ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only) | ||
! C200 M2 <br>TRC #1 <br>(DAS) | ! C200 M2 <br>TRC #1 <br>(DAS) | ||
- | <br> | + | <br> |
|- | |- | ||
- | | [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br> | + | | [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br> |
- | | 8.5(1) and later<br> | + | | 8.5(1) and later<br> |
| 8.5(1) and later | | 8.5(1) and later | ||
| 8.5(1) and later | | 8.5(1) and later | ||
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|- | |- | ||
| [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)] | | [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)] | ||
- | | 8.5(2) and later<br> | + | | 8.5(2) and later<br> |
| 8.5(2) and later | | 8.5(2) and later | ||
| 8.5(2) and later | | 8.5(2) and later | ||
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| 8.5(2) and later | | 8.5(2) and later | ||
|- | |- | ||
- | | [[Unified Contact Center Enterprise]] <br> | + | | [[Unified Contact Center Enterprise]] <br> |
| See below | | See below | ||
| See below | | See below | ||
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|- | |- | ||
| - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH | | - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH | ||
- | | Not supported'''(with note a)'''<br> | + | | Not supported'''(with note a)'''<br> |
| Not supported | | Not supported | ||
| Not supported | | Not supported | ||
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| Not supported | | Not supported | ||
|- | |- | ||
- | | [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br> | + | | [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br> |
| 8.5(2) and later | | 8.5(2) and later | ||
| Not supported | | Not supported | ||
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|- | |- | ||
| [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]] | | [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]] | ||
- | | Not supported<br> | + | | Not supported<br> |
| Not supported | | Not supported | ||
| Not supported | | Not supported | ||
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| Not supported | | Not supported | ||
|- | |- | ||
- | | [[Unified Customer Voice Portal]] (all components) <br> | + | | [[Unified Customer Voice Portal]] (all components) <br> |
- | | Not supported'''(with note a)'''<br> | + | | Not supported'''(with note a)'''<br> |
| Not supported | | Not supported | ||
| Not supported | | Not supported | ||
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|- | |- | ||
| [[Virtualization for Cisco MediaSense|Cisco MediaSense]] | | [[Virtualization for Cisco MediaSense|Cisco MediaSense]] | ||
- | | Not supported<br> | + | | Not supported<br> |
| Not supported | | Not supported | ||
| Not supported | | Not supported | ||
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|- | |- | ||
| [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]] | | [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]] | ||
- | | 8.5(3) and later <br> | + | | 8.5(3) and later <br> |
| Not supported | | Not supported | ||
| Not supported | | Not supported | ||
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|- | |- | ||
| [[Virtualization for Cisco Finesse|Cisco Finesse]] | | [[Virtualization for Cisco Finesse|Cisco Finesse]] | ||
- | | 8.5(3) and later <br> | + | | 8.5(3) and later <br> |
| Not supported | | Not supported | ||
| Not supported | | Not supported | ||
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{{note| '''a)''' As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail. | {{note| '''a)''' As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail. | ||
- | }} | + | }} |
- | <br> | + | <br> |
---- | ---- |
Revision as of 20:48, 27 April 2012
Go to: Guidelines to Edit UC Virtualization Pages
Contents |
Introduction
Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.
- Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.
- Ensure your deployment follows the rules listed here.
- Click on the application name for additional product-specific requirements and information (if any).
- "TRC" = "Tested Reference Configuration" as described here.
Call Processing and System Management Applications
Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
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Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | B230 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B440 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B200 M2 TRC #1 (DAS+FC SAN) | B200 M2 TRC #2 (Diskless, ESXi 4.1+ only) | B200 M1 TRC #1 (DAS+FC SAN) | B200 M1 TRC #2 (Diskless, ESXi 4.1+ only) | C260 M2 TRC #1 (DAS) | C210 M2 TRC #1 (DAS) | C210 M2 TRC #2 (DAS+FC SAN) | C210 M2 TRC #3 (Diskless, ESXi 4.1+ only) | C210 M1 TRC #1 (DAS, single-VM) | C210 M1 TRC #2 (DAS) | C210 M1 TRC #3 (DAS+FC SAN) | C210 M1 TRC #4 (Diskless, ESXi 4.1+ only) | C200 M2 TRC #1 (DAS)
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Unified Communications Manager (1)
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Unified Communications Manager Business Edition 6000 | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
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Cisco Emergency Responder |
| Not supported | Not supported | Not supported |
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| Not supported |
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Session Manager Edition |
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Intercompany Media Engine |
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Not supported |
Unified Attendant Consoles |
| Not supported | Not supported | Not supported |
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| Not supported |
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UC Management Suite (OM, SM, SSM, PM) | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | Not supported | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later | 7.1 and later |
(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.
Messaging and Presence Applications
Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | B230 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B440 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B200 M2 TRC #1 (DAS+FC SAN) | B200 M2 TRC #2 (Diskless, ESXi 4.1+ only) | B200 M1 TRC #1 (DAS+FC SAN) | B200 M1 TRC #2 (Diskless, ESXi 4.1+ only) | C260 M2 TRC #1 (DAS) | C210 M2 TRC #1 (DAS) | C210 M2 TRC #2 (DAS+FC SAN) | C210 M2 TRC #3 (Diskless, ESXi 4.1+ only) | C210 M1 TRC #1 (DAS, single-VM) | C210 M1 TRC #2 (DAS) | C210 M1 TRC #3 (DAS+FC SAN) | C210 M1 TRC #4 (Diskless, ESXi 4.1+ only) | C200 M2 TRC #1 (DAS)
| |
Cisco Unity Connection | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.0(3) and later | 8.0(2) and later |
Cisco Unity | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | 7.0(2) and later | Not supported |
Cisco Unified Presence | 8.6(1) and later | Not supported | Not supported | Not supported | 8.5 and later | 8.5 and later | 8.0(2) and later | 8.5 and later | Not supported | 8.5 and later | 8.5 and later | 8.5 and later | 8.0(2) and later | 8.0(2) and later | 8.0(2) and later | 8.5 and later | 8.5 and later |
Contact Center Applications
Application | Specification-Based Hardware Support | Tested Reference Configurations (TRC) | |||||||||||||||
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Intel Xeon 56xx/75xx @ 2.53+ GHz | Intel Xeon E7-xxxx @ 2.4+ GHz | B230 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B440 M2 TRC #1 (Diskless, ESXi 4.1+ only) | B200 M2 TRC #1 (DAS+FC SAN) | B200 M2 TRC #2 (Diskless, ESXi 4.1+ only) | B200 M1 TRC #1 (DAS+FC SAN) | B200 M1 TRC #2 (Diskless, ESXi 4.1+ only) | C260 M2 TRC #1 (DAS) | C210 M2 TRC #1 (DAS) | C210 M2 TRC #2 (DAS+FC SAN) | C210 M2 TRC #3 (Diskless, ESXi 4.1+ only) | C210 M1 TRC #1 (DAS, single-VM) | C210 M1 TRC #2 (DAS) | C210 M1 TRC #3 (DAS+FC SAN) | C210 M1 TRC #4 (Diskless, ESXi 4.1+ only) | C200 M2 TRC #1 (DAS)
| |
Unified Contact Center Express / IP IVR | 8.5(1) and later | 8.5(1) and later | 8.5(1) and later | 8.5(1) and later |
| 8.0(2)SU2 and later |
| 8.0(2)SU2 and later | 8.5(1) and later |
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| 8.0(2)SU2 and later |
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| 8.0(2)SU2 and later | 8.5(1) and later |
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM) | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(1) and later | 8.5(1) and later | 8.5(2) and later | 8.5(1) and later | 8.5(1) and later | 8.5(1) and later | 8.5(2) and later | 8.5(2) and later |
Unified Contact Center Enterprise | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below | See below |
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH | Not supported(with note a) | Not supported | Not supported | Not supported |
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| Not supported |
| Not supported | Not supported | Not supported |
| Not supported | Not supported | Not supported |
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
Unified Intelligence Center | 8.5(2) and later | Not supported | Not supported | Not supported | 8.0(3) and later | 8.5(2) and later | 8.0(3) and later | 8.5(2) and later | Not supported | 8.0(3) and later | 8.0(3) and later | 8.5(2) and later | 8.0(3) and later | 8.0(3) and later | 8.0(3) and later | 8.5(2) and later | Not supported |
Unified Contact Center Management Portal | Not supported | Not supported | Not supported | Not supported |
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| Not supported |
| Not supported | Not supported | Not supported |
| Not supported | Not supported | Not supported |
Unified Customer Voice Portal (all components) | Not supported(with note a) | Not supported | Not supported | Not supported |
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| Not supported |
| Not supported | Not supported | Not supported | Not supported | Not supported | Not supported | Not supported |
Cisco MediaSense | Not supported | Not supported | Not supported | Not supported | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | 8.5(2) and later | Not supported | 8.5(1) and later | Not supported | Not supported | 8.5(1) and later | 8.5(1) and later | Not supported | Not supported | Not supported |
Cisco SocialMiner | 8.5(3) and later | Not supported | Not supported | Not supported | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | Not supported | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later |
Cisco Finesse | 8.5(3) and later | Not supported | Not supported | Not supported | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | Not supported | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later | 8.5(3) and later |
Cisco Unified Email Interaction Manager and Web Interaction Manager | 4.4(1) and later | Not supported | Not supported | Not supported | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | 4.3(2) and later | Not supported | 4.3(2) and later | Not supported | 4.3(2) and later | Not supported | 4.3(2) and later | Not supported | 4.3(2) and later | 4.4(1) and later |
![]() | Note: | a) As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail. |
Back to: Unified Communications in a Virtualized Environment |
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