Unified Communications Virtualization Supported Applications

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Revision as of 20:48, 27 April 2012

Go to: Guidelines to Edit UC Virtualization Pages

Introduction

Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.

Ensure your deployment follows the rules listed here.

Click on the application name for additional product-specific requirements and information (if any).

"TRC" = "Tested Reference Configuration" as described here.

Call Processing and System Management Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C260 M2 TRC #1 (DAS)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Unified Communications Manager (1)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.5(x) 8.6(x)
Unified Communications Manager Business Edition 6000	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	8.5(x) 8.6(x)
Cisco Emergency Responder	8.5(x) 8.6(x)	Not supported	Not supported	Not supported	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	Not supported	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)
Session Manager Edition	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	Not supported
Intercompany Media Engine	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	Not supported
Unified Attendant Consoles	8.6(x)	Not supported	Not supported	Not supported	8.6(x)	8.6(x)	8.0(3) 8.6(x)	8.6(x)	Not supported	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)
UC Management Suite (OM, SM, SSM, PM)	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	Not supported	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later

(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C260 M2 TRC #1 (DAS)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Cisco Unity Connection	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later
Cisco Unity	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	Not supported
Cisco Unified Presence	8.6(1) and later	Not supported	Not supported	Not supported	8.5 and later	8.5 and later	8.0(2) and later	8.5 and later	Not supported	8.5 and later	8.5 and later	8.5 and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.5 and later	8.5 and later

Contact Center Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C260 M2 TRC #1 (DAS)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Unified Contact Center Express / IP IVR	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(1) and later	8.5(1) and later	8.5(2) and later	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.5(2) and later	8.5(2) and later
Unified Contact Center Enterprise	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH	Not supported(with note a)	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Unified Intelligence Center	8.5(2) and later	Not supported	Not supported	Not supported	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.5(2) and later	Not supported	8.0(3) and later	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.0(3) and later	8.0(3) and later	8.5(2) and later	Not supported
Unified Contact Center Management Portal	Not supported	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported
Unified Customer Voice Portal (all components)	Not supported(with note a)	Not supported	Not supported	Not supported	8.0(1) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	8.0(1) and later 8.5(1) and later	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Cisco MediaSense	Not supported	Not supported	Not supported	Not supported	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	Not supported	8.5(1) and later	Not supported	Not supported	8.5(1) and later	8.5(1) and later	Not supported	Not supported	Not supported
Cisco SocialMiner	8.5(3) and later	Not supported	Not supported	Not supported	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	Not supported	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later
Cisco Finesse	8.5(3) and later	Not supported	Not supported	Not supported	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	Not supported	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later
Cisco Unified Email Interaction Manager and Web Interaction Manager	4.4(1) and later	Not supported	Not supported	Not supported	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	4.4(1) and later

Note:

a) As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail.

Back to: Unified Communications in a Virtualized Environment

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@@ Line 1: / Line 1: @@
 '''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br>
 ----
+== Introduction ==
 Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.
@@ Line 13: / Line 15: @@
 *"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]].
 <br>
-== Call Processing and System Management Applications<br> ==
+== Call Processing and System Management Applications  ==
 {| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders"
@@ Line 40: / Line 42: @@
 ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)
 ! C200 M2 <br>TRC #1 <br>(DAS)
 <br>
 |-
 | Unified Communications Manager (1)
 <br>
 |
@@ Line 152: / Line 154: @@
 *8.6(x)
 <br>
 |-
@@ Line 279: / Line 281: @@
 | Not supported
 <br>
 |-
@@ Line 332: / Line 334: @@
 |
 Not supported
 |-
@@ Line 403: / Line 405: @@
 <br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.
-== Messaging and Presence Applications<br> ==
+== Messaging and Presence Applications  ==
 {| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders"
@@ Line 428: / Line 430: @@
 ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)
 ! C200 M2 <br>TRC #1 <br>(DAS)
 <br>
 |-
@@ Line 463: / Line 465: @@
 | 7.0(2) and later
 | 7.0(2) and later
 | 7.0(2) and later<br>
 | 7.0(2) and later
 | 7.0(2) and later
 | 7.0(2) and later<br>
 | Not supported
 |-
@@ Line 489: / Line 491: @@
 |}
 <br>
-== Contact Center Applications<br> ==
+== Contact Center Applications  ==
 {| class="wikitable FCK__ShowTableBorders"
@@ Line 516: / Line 518: @@
 ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)
 ! C200 M2 <br>TRC #1 <br>(DAS)
 <br>
 |-
 | [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>
 | 8.5(1) and later<br>
 | 8.5(1) and later
 | 8.5(1) and later
@@ Line 560: / Line 562: @@
 |-
 | [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]
 | 8.5(2) and later<br>
 | 8.5(2) and later
 | 8.5(2) and later
@@ Line 578: / Line 580: @@
 | 8.5(2) and later
 |-
 | [[Unified Contact Center Enterprise]] <br>
 | See below
 | See below
@@ Line 598: / Line 600: @@
 |-
 | - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH
 | Not supported'''(with note a)'''<br>
 | Not supported
 | Not supported
@@ Line 653: / Line 655: @@
 | Not supported
 |-
 | [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>
 | 8.5(2) and later
 | Not supported
@@ Line 673: / Line 675: @@
 |-
 | [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]]&nbsp;
 | Not supported<br>
 | Not supported
 | Not supported
@@ Line 709: / Line 711: @@
 | Not supported
 |-
 | [[Unified Customer Voice Portal]] (all components) <br>
 | Not supported'''(with note a)'''<br>
 | Not supported
 | Not supported
@@ Line 744: / Line 746: @@
 |-
 | [[Virtualization for Cisco MediaSense|Cisco MediaSense]]
 | Not supported<br>
 | Not supported
 | Not supported
@@ Line 763: / Line 765: @@
 |-
 | [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]
 | 8.5(3) and later <br>
 | Not supported
 | Not supported
@@ Line 782: / Line 784: @@
 |-
 | [[Virtualization for Cisco Finesse|Cisco Finesse]]
 | 8.5(3) and later <br>
 | Not supported
 | Not supported
@@ Line 821: / Line 823: @@
 {{note| '''a)''' As an exception, the Cisco SmartPlay Solution Packs for Unified Communications (pre-configured bundles) for B200M2 and C210M2 (http://www.cisco.com/web/partners/incentives_and_promotions/cisco_smartplay_promo.html) are supported. Please see the Customer Collaboration/Contact Center Enterprise virtualization docwiki (UCCE link in the table above) for further detail.
 }}
 <br>
 ----

Unified Communications Virtualization Supported Applications

From DocWiki

Revision as of 20:48, 27 April 2012

Contents

Introduction

Call Processing and System Management Applications

Messaging and Presence Applications

Contact Center Applications

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