Unified Communications Virtualization Supported Applications

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Revision as of 16:47, 17 February 2012

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Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

  • Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.
  • Ensure your deployment follows the rules listed here.
  • Click on the application name for additional product-specific requirements and information (if any).
  • "TRC" = "Tested Reference Configuration" as described here.


Call Processing and System Management Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C260 M2
TRC #1
(DAS)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Communications Manager (1)


  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Unified Communications Manager Business Edition 6000 Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)


Cisco Emergency Responder
  • 8.5(x)
  • 8.6(x)
Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Not supported
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Session Manager Edition
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Not supported


Intercompany Media Engine
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)

Not supported

Unified Attendant Consoles
  • 8.6(x)
Not supported Not supported Not supported
  • 8.6(x)
  • 8.6(x)
  • 8.0(3)
  • 8.6(x)
  • 8.6(x)
Not supported
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
UC Management Suite (OM, SM, SSM, PM) 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later Not supported 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later


(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C260 M2
TRC #1
(DAS)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Cisco Unity Connection 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later
Cisco Unity 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later
7.0(2) and later 7.0(2) and later 7.0(2) and later
Not supported
Cisco Unified Presence 8.6(1) and later Not supported Not supported Not supported 8.5 and later 8.5 and later 8.0(2) and later 8.5 and later Not supported 8.5 and later 8.5 and later 8.5 and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.5 and later 8.5 and later


Contact Center Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C260 M2
TRC #1
(DAS)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Contact Center Express / IP IVR
8.5(1) and later
8.5(1) and later 8.5(1) and later 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later 
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later 8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM) 8.5(2) and later
8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(1) and later 8.5(1) and later 8.5(2) and later 8.5(1) and later 8.5(1) and later 8.5(1) and later 8.5(2) and later 8.5(2) and later
Unified Contact Center Enterprise
See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH Not supported
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Unified Intelligence Center
8.5(2) and later Not supported Not supported Not supported 8.0(3) and later 8.5(2) and later  8.0(3) and later 8.5(2) and later Not supported 8.0(3) and later 8.0(3) and later 8.5(2) and later 8.0(3) and later 8.0(3) and later 8.0(3) and later 8.5(2) and later Not supported
Unified Contact Center Management Portal  Not supported
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
Unified Customer Voice Portal (all components)
Not supported
Not supported Not supported Not supported
  • 8.0(1) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(1) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(1) and later
  • 8.5(1) and later
Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Cisco MediaSense Not supported
Not supported Not supported Not supported 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later Not supported 8.5(1) and later Not supported Not supported 8.5(1) and later 8.5(1) and later Not supported Not supported Not supported
Cisco SocialMiner 8.5(3) and later
Not supported Not supported Not supported 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later Not supported 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later
Cisco Finesse Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported 8.5(3) and later Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Cisco Unified Email Interaction Manager and Web Interaction Manager 4.4(1) and later Not supported Not supported Not supported 4.3(2) and later 4.3(2) and later 4.3(2) and later 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported



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