Unified Communications Virtualization Supported Applications

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(Contact Center Applications)
Line 21: Line 21:
! rowspan="2" | Application  
! rowspan="2" | Application  
! colspan="2" | [[Specification-Based Hardware Support]]  
! colspan="2" | [[Specification-Based Hardware Support]]  
-
! colspan="14" | [[Tested Reference Configurations (TRC)]]
+
! colspan="15" | [[Tested Reference Configurations (TRC)]]
|- style="background: rgb(229,228,226)"
|- style="background: rgb(229,228,226)"
! Intel Xeon 56xx/75xx @ 2.53+ GHz  
! Intel Xeon 56xx/75xx @ 2.53+ GHz  
Line 31: Line 31:
! B200 M1 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M1 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M1 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
! B200 M1 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
 +
! C260 M2 <br>TRC #1 <br>(DAS)
! C210 M2 <br>TRC #1 <br>(DAS)  
! C210 M2 <br>TRC #1 <br>(DAS)  
! C210 M2 <br>TRC #2 <br>(DAS+FC SAN)  
! C210 M2 <br>TRC #2 <br>(DAS+FC SAN)  
Line 44: Line 45:
| Unified Communications Manager (1)  
| Unified Communications Manager (1)  
<br>  
<br>  
 +
 +
|
 +
*8.0(2+)
 +
*8.5(x)
 +
*8.6(x)
|  
|  
Line 135: Line 141:
| Not supported  
| Not supported  
| Not supported  
| Not supported  
 +
| Not supported
| Not supported  
| Not supported  
| Not supported  
| Not supported  
Line 171: Line 178:
*8.5(x)  
*8.5(x)  
*8.6(x)
*8.6(x)
 +
 +
| Not supported
|  
|  
Line 235: Line 244:
|  
|  
 +
*8.5(x)
 +
*8.6(x)
 +
 +
|
*8.5(x)  
*8.5(x)  
*8.6(x)
*8.6(x)
Line 293: Line 306:
|  
|  
 +
*8.6(2+)
 +
 +
|
*8.6(2+)
*8.6(2+)
Line 339: Line 355:
|  
|  
*8.6(x)
*8.6(x)
 +
 +
| Not supported
|  
|  
Line 374: Line 392:
| 7.1 and later  
| 7.1 and later  
| 7.1 and later  
| 7.1 and later  
 +
| Not supported
| 7.1 and later  
| 7.1 and later  
| 7.1 and later  
| 7.1 and later  
Line 384: Line 403:
|}
|}
-
<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.  
+
<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.
== Messaging and Presence Applications<br>  ==
== Messaging and Presence Applications<br>  ==
Line 392: Line 411:
! rowspan="2" | Application  
! rowspan="2" | Application  
! colspan="2" | [[Specification-Based Hardware Support]]  
! colspan="2" | [[Specification-Based Hardware Support]]  
-
! colspan="14" | [[Tested Reference Configurations (TRC)]]
+
! colspan="15" | [[Tested Reference Configurations (TRC)]]
|- style="background: rgb(229,228,226)"
|- style="background: rgb(229,228,226)"
! Intel Xeon 56xx/75xx @ 2.53+ GHz  
! Intel Xeon 56xx/75xx @ 2.53+ GHz  
Line 402: Line 421:
! B200 M1 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M1 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M1 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
! B200 M1 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
 +
! C260 M2 <br>TRC #1 <br>(DAS)
! C210 M2 <br>TRC #1 <br>(DAS)  
! C210 M2 <br>TRC #1 <br>(DAS)  
! C210 M2 <br>TRC #2 <br>(DAS+FC SAN)  
! C210 M2 <br>TRC #2 <br>(DAS+FC SAN)  
Line 422: Line 442:
| 8.0(2) and later  
| 8.0(2) and later  
| 8.0(3) and later  
| 8.0(3) and later  
 +
| 8.0(2) and later
| 8.0(2) and later  
| 8.0(2) and later  
| 8.0(2) and later  
| 8.0(2) and later  
Line 440: Line 461:
| 7.0(2) and later  
| 7.0(2) and later  
| 7.0(2) and later  
| 7.0(2) and later  
 +
| 7.0(2) and later
| 7.0(2) and later  
| 7.0(2) and later  
| 7.0(2) and later  
| 7.0(2) and later  
Line 458: Line 480:
| 8.0(2) and later  
| 8.0(2) and later  
| 8.5 and later  
| 8.5 and later  
 +
| Not supported
| 8.5 and later  
| 8.5 and later  
| 8.5 and later  
| 8.5 and later  
Line 476: Line 499:
! rowspan="2" | Application  
! rowspan="2" | Application  
! colspan="2" | [[Specification-Based Hardware Support]]  
! colspan="2" | [[Specification-Based Hardware Support]]  
-
! colspan="14" | [[Tested Reference Configurations (TRC)]]
+
! colspan="15" | [[Tested Reference Configurations (TRC)]]
|- style="background: rgb(229,228,226)"
|- style="background: rgb(229,228,226)"
! Intel Xeon 56xx/75xx @ 2.53+ GHz  
! Intel Xeon 56xx/75xx @ 2.53+ GHz  
Line 486: Line 509:
! B200 M1 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M1 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M1 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
! B200 M1 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
 +
! C260 M2 <br>TRC #1 <br>(DAS)
! C210 M2 <br>TRC #1 <br>(DAS)  
! C210 M2 <br>TRC #1 <br>(DAS)  
! C210 M2 <br>TRC #2 <br>(DAS+FC SAN)  
! C210 M2 <br>TRC #2 <br>(DAS+FC SAN)  
Line 512: Line 536:
| 8.0(2)SU2 and later  
| 8.0(2)SU2 and later  
 +
 +
| 8.5(1) and later
 +
|  
|  
*8.0(2) and later  
*8.0(2) and later  
Line 545: Line 572:
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
 +
| 8.5(2) and later
| 8.5(1) and later  
| 8.5(1) and later  
| 8.5(1) and later  
| 8.5(1) and later  
Line 568: Line 596:
| See below  
| See below  
| See below  
| See below  
 +
| See below
| See below  
| See below  
| See below  
| See below  
Line 592: Line 621:
*8.0(2) and later  
*8.0(2) and later  
*8.5(1) and later
*8.5(1) and later
 +
 +
| Not supported
|  
|  
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| Not supported  
| Not supported  
-
|  
+
| Not supported
-
Not supported
+
-
 
+
| Not supported  
| Not supported  
|  
|  
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| Not supported  
| Not supported  
-
|  
+
| Not supported
-
Not supported
+
-
 
+
| Not supported
| Not supported
|-
|-
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| Not supported  
| Not supported  
| Not supported  
| Not supported  
 +
| Not supported
| Not supported  
| Not supported  
| Not supported  
| Not supported  
Line 639: Line 667:
| 8.0(3) and later  
| 8.0(3) and later  
| 8.5(2) and later  
| 8.5(2) and later  
 +
| Not supported
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
| 8.0(3) and later  
Line 668: Line 697:
*8.0(2) and later  
*8.0(2) and later  
*8.5(1) and later
*8.5(1) and later
 +
 +
|Not supported
|  
|  
Line 704: Line 735:
*8.0(2) and later  
*8.0(2) and later  
*8.5(1) and later
*8.5(1) and later
 +
 +
|Not supported
|  
|  
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| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
 +
| Not supported
| 8.5(1) and later  
| 8.5(1) and later  
| Not supported  
| Not supported  
Line 744: Line 778:
| 8.5(3) and later  
| 8.5(3) and later  
| 8.5(3) and later  
| 8.5(3) and later  
 +
| Not supported
| 8.5(3) and later  
| 8.5(3) and later  
| 8.5(3) and later  
| 8.5(3) and later  
Line 762: Line 797:
| Not supported  
| Not supported  
| Not supported  
| Not supported  
 +
| Not supported
| 8.5(3) and later  
| 8.5(3) and later  
| Not supported  
| Not supported  
Line 780: Line 816:
| 4.3(2) and later  
| 4.3(2) and later  
| 4.3(2) and later  
| 4.3(2) and later  
 +
| Not supported
| 4.3(2) and later  
| 4.3(2) and later  
| Not supported  
| Not supported  

Revision as of 21:36, 16 February 2012

Go to: Guidelines to Edit UC Virtualization Pages


Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

  • Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.
  • Ensure your deployment follows the rules listed here.
  • Click on the application name for additional product-specific requirements and information (if any).
  • "TRC" = "Tested Reference Configuration" as described here.


Call Processing and System Management Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C260 M2
TRC #1
(DAS)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Communications Manager (1)


  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Unified Communications Manager Business Edition 6000 Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)


Cisco Emergency Responder
  • 8.5(x)
  • 8.6(x)
Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Not supported
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Session Manager Edition
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Not supported


Intercompany Media Engine
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)

Not supported

Unified Attendant Consoles
  • 8.6(x)
Not supported Not supported Not supported
  • 8.6(x)
  • 8.6(x)
  • 8.0(3)
  • 8.6(x)
  • 8.6(x)
Not supported
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
UC Management Suite (OM, SM, SSM, PM) 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later Not supported 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later


(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C260 M2
TRC #1
(DAS)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Cisco Unity Connection 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later
Cisco Unity 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later
7.0(2) and later 7.0(2) and later 7.0(2) and later
Not supported
Cisco Unified Presence 8.6(1) and later Not supported Not supported Not supported 8.5 and later 8.5 and later 8.0(2) and later 8.5 and later Not supported 8.5 and later 8.5 and later 8.5 and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.5 and later 8.5 and later


Contact Center Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C260 M2
TRC #1
(DAS)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Contact Center Express / IP IVR
8.5(1) and later
8.5(1) and later 8.5(1) and later 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later 
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later 8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM) 8.5(2) and later
8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(1) and later 8.5(1) and later 8.5(2) and later 8.5(1) and later 8.5(1) and later 8.5(1) and later 8.5(2) and later 8.5(2) and later
Unified Contact Center Enterprise
See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH Not supported
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Unified Intelligence Center
8.5(2) and later Not supported Not supported Not supported 8.0(3) and later 8.5(2) and later  8.0(3) and later 8.5(2) and later Not supported 8.0(3) and later 8.0(3) and later 8.5(2) and later 8.0(3) and later 8.0(3) and later 8.0(3) and later 8.5(2) and later Not supported
Unified Contact Center Management Portal  Not supported
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
Unified Customer Voice Portal (all components)
Not supported
Not supported Not supported Not supported
  • 8.0(1) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(1) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported
  • 8.0(1) and later
  • 8.5(1) and later
Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Cisco MediaSense Not supported
Not supported Not supported Not supported 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later Not supported 8.5(1) and later Not supported Not supported 8.5(1) and later 8.5(1) and later Not supported Not supported Not supported
Cisco SocialMiner 8.5(3) and later
Not supported Not supported Not supported 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later Not supported 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later
Cisco Finesse Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported 8.5(3) and later Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Cisco Unified Email Interaction Manager and Web Interaction Manager 4.4(1) and later Not supported Not supported Not supported 4.3(2) and later 4.3(2) and later 4.3(2) and later 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported



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