Unified Communications Virtualization Supported Applications

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(Difference between revisions)

Revision as of 01:17, 21 December 2011

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Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.

Ensure your deployment follows the rules listed here.

Click on the application name for additional product-specific requirements and information (if any).

"TRC" = "Tested Reference Configuration" as described here.

Call Processing and System Management Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Unified Communications Manager (1)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.0(2+) 8.5(x) 8.6(x)	8.5(x) 8.6(x)
Unified Communications Manager Business Edition 6000	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	8.5(x) 8.6(x)
Cisco Emergency Responder	8.5(x) 8.6(x)	Not supported	Not supported	Not supported	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)
Session Manager Edition	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	8.5(x) 8.6(x)	Not supported
Intercompany Media Engine	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	8.6(2+)	Not supported
Unified Attendant Consoles	8.6(x)	Not supported	Not supported	Not supported	8.6(x)	8.6(x)	8.0(3) 8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)	8.6(x)
UC Management Suite (OM, SM, SSM, PM)	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later	7.1 and later

(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Cisco Unity Connection	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.0(3) and later	8.0(2) and later
Cisco Unity	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	7.0(2) and later	Not supported
Cisco Unified Presence	8.6(1) and later	Not supported	Not supported	Not supported	8.5 and later	8.5 and later	8.0(2) and later	8.5 and later	8.5 and later	8.5 and later	8.5 and later	8.0(2) and later	8.0(2) and later	8.0(2) and later	8.5 and later	8.5 and later

Contact Center Applications

Application	Specification-Based Hardware Support		Tested Reference Configurations (TRC)
Application	Intel Xeon 56xx/75xx @ 2.53+ GHz	Intel Xeon E7-xxxx @ 2.4+ GHz	B230 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B440 M2 TRC #1 (Diskless, ESXi 4.1+ only)	B200 M2 TRC #1 (DAS+FC SAN)	B200 M2 TRC #2 (Diskless, ESXi 4.1+ only)	B200 M1 TRC #1 (DAS+FC SAN)	B200 M1 TRC #2 (Diskless, ESXi 4.1+ only)	C210 M2 TRC #1 (DAS)	C210 M2 TRC #2 (DAS+FC SAN)	C210 M2 TRC #3 (Diskless, ESXi 4.1+ only)	C210 M1 TRC #1 (DAS, single-VM)	C210 M1 TRC #2 (DAS)	C210 M1 TRC #3 (DAS+FC SAN)	C210 M1 TRC #4 (Diskless, ESXi 4.1+ only)	C200 M2 TRC #1 (DAS)
Unified Contact Center Express / IP IVR	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2)SU2 and later	8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(1) and later	8.5(1) and later	8.5(2) and later	8.5(1) and later	8.5(1) and later	8.5(1) and later	8.5(2) and later	8.5(2) and later
Unified Contact Center Enterprise	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below	See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH	Not supported	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Unified Intelligence Center	8.5(2) and later	Not supported	Not supported	Not supported	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.0(3) and later	8.5(2) and later	8.0(3) and later	8.0(3) and later	8.0(3) and later	8.5(2) and later	Not supported
Unified Contact Center Management Portal	Not supported	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported	8.0(2) and later 8.5(1) and later	Not supported	Not supported	Not supported
Unified Customer Voice Portal (all components)	Not supported	Not supported	Not supported	Not supported	8.0(1) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	8.0(2) and later 8.5(1) and later	8.0(1) and later 8.5(1) and later	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Cisco MediaSense	Not supported	Not supported	Not supported	Not supported	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(2) and later	8.5(1) and later	Not supported	Not supported	8.5(1) and later	8.5(1) and later	Not supported	Not supported	Not supported
Cisco SocialMiner	8.5(3) and later	Not supported	Not supported	Not supported	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later	8.5(3) and later
Cisco Finesse	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	8.5(3) and later	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported	Not supported
Cisco Unified Email Interaction Manager and Web Interaction Manager	4.4(1) and later	Not supported	Not supported	Not supported	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	Not supported	4.3(2) and later	Not supported

Back to: Unified Communications in a Virtualized Environment

Currently 4.35/5
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Rating: 4.3/5 (23 votes cast)

@@ Line 470: / Line 470: @@
 <br>
-== Contact Center Applications<br>  ==
+== Contact Center Applications<br> ==
 {| class="wikitable FCK__ShowTableBorders"
@@ Line 494: / Line 494: @@
 ! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)
 ! C200 M2 <br>TRC #1 <br>(DAS)
 <br>
 |-
 | [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>
 | 8.5(1) and later<br>
 | 8.5(1) and later
 | 8.5(1) and later
@@ Line 537: / Line 537: @@
 |-
 | [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]
 | 8.5(2) and later<br>
 | 8.5(2) and later
 | 8.5(2) and later
@@ Line 554: / Line 554: @@
 | 8.5(2) and later
 |-
 | [[Unified Contact Center Enterprise]] <br>
 | See below
 | See below
@@ Line 573: / Line 573: @@
 |-
 | - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH
 | Not supported<br>
 | Not supported
 | Not supported
@@ Line 599: / Line 599: @@
 | Not supported
 |
 Not supported
 | Not supported
@@ Line 608: / Line 608: @@
 | Not supported
 |
 Not supported
 | Not supported
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 | Not supported
 |-
 | [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>
 | 8.5(2) and later
 | Not supported
@@ Line 649: / Line 649: @@
 |-
 | [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]]&nbsp;
 | Not supported<br>
 | Not supported
 | Not supported
@@ Line 684: / Line 684: @@
 | Not supported
 |-
 | [[Unified Customer Voice Portal]] (all components) <br>
 | Not supported<br>
 | Not supported
 | Not supported
@@ Line 718: / Line 718: @@
 |-
 | [[Virtualization for Cisco MediaSense|Cisco MediaSense]]
 | Not supported<br>
 | Not supported
 | Not supported
@@ Line 736: / Line 736: @@
 |-
 | [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]
 | 8.5(3) and later <br>
 | Not supported
 | Not supported
@@ Line 752: / Line 752: @@
 | 8.5(3) and later
 | 8.5(3) and later
+|-
+| [[Virtualization for Cisco Finesse|Cisco Finesse]]
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| 8.5(3) and later
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
+| Not supported
 |-
 | [[Virtualization for Unified Email Interaction Manager - Web Interaction Manager|Cisco Unified Email Interaction Manager and Web Interaction Manager]]
@@ Line 772: / Line 790: @@
 |}
 <br>
 ----
-{| border="1" class="wikitable"
+{| class="wikitable" border="1"
 |-
 ! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
 |}

Unified Communications Virtualization Supported Applications

From DocWiki

Revision as of 01:17, 21 December 2011

Call Processing and System Management Applications

Messaging and Presence Applications

Contact Center Applications

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