Unified Communications Virtualization Supported Applications

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(CUP - no support for Stennis ph1 at this time)
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-
'''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br>
+
'''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br>  
----
----
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*"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]].
*"TRC" = "Tested Reference Configuration" as described [[Unified Computing System Hardware|here]].
-
<br>
+
<br>  
-
== Call Processing and System Management Applications<br> ==
+
== Call Processing and System Management Applications<br> ==
-
{| style="width: 1076px; height: 476px" class="wikitable FCK__ShowTableBorders"
+
{| class="wikitable FCK__ShowTableBorders" style="width: 1076px; height: 476px"
|-
|-
-
! Application  
+
! rowspan="2" | Application  
-
! [[Specification-Based Hardware Support]]  
+
! colspan="2" | [[Specification-Based Hardware Support]]  
 +
! colspan="14" | [[Tested Reference Configurations (TRC)]]
 +
|- style="background: rgb(229,228,226)"
 +
! Intel Xeon 56xx/75xx @ 2.53+ GHz
 +
! Intel Xeon E7-xxxx @ 2.4+ GHz
 +
! B230 M2 <br>TRC #1 <br>(Diskless, ESXi 4.1+ only)
 +
! B440 M2 <br>TRC #1 <br>(Diskless, ESXi 4.1+ only)
! B200 M2 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M2 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M2 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
! B200 M2 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C200 M2 <br>TRC #1 <br>(DAS)  
! C200 M2 <br>TRC #1 <br>(DAS)  
-
<br>
+
<br>  
|-
|-
| Unified Communications Manager (1)  
| Unified Communications Manager (1)  
 +
<br>
 +
 +
|
 +
*8.0(2+)
 +
*8.5(x)
 +
*8.6(x)
 +
 +
|
 +
*8.0(2+)
 +
*8.5(x)
 +
*8.6(x)
 +
 +
|
 +
*8.0(2+)
 +
*8.5(x)
 +
*8.6(x)
 +
|  
|  
*8.0(2+)  
*8.0(2+)  
Line 103: Line 126:
|-
|-
| [[Cisco Unified Communications Manager Business Edition 6000|Unified Communications Manager Business Edition 6000]]  
| [[Cisco Unified Communications Manager Business Edition 6000|Unified Communications Manager Business Edition 6000]]  
 +
| Not supported
 +
| Not supported
 +
| Not supported
| Not supported  
| Not supported  
| Not supported  
| Not supported  
Line 119: Line 145:
*8.6(x)
*8.6(x)
-
<br>
+
<br>  
|-
|-
Line 127: Line 153:
*8.6(x)
*8.6(x)
 +
| Not supported
 +
| Not supported
 +
| Not supported
|  
|  
*8.5(x)  
*8.5(x)  
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|-
|-
| Session Manager Edition  
| Session Manager Edition  
 +
|
 +
*8.5(x)
 +
*8.6(x)
 +
 +
|
 +
*8.5(x)
 +
*8.6(x)
 +
 +
|
 +
*8.5(x)
 +
*8.6(x)
 +
|  
|  
*8.5(x)  
*8.5(x)  
Line 226: Line 267:
| Not supported  
| Not supported  
-
<br>
+
<br>  
|-
|-
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|  
|  
-
Not supported
+
*8.6(2+)
 +
 
 +
|
 +
*8.6(2+)
 +
 
 +
|
 +
*8.6(2+)
 +
 
 +
|
 +
Not supported  
|-
|-
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*8.6(x)
*8.6(x)
 +
| Not supported
 +
| Not supported
 +
| Not supported
|  
|  
*8.6(x)
*8.6(x)
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|-
|-
| UC Management Suite (OM, SM, SSM, PM)  
| UC Management Suite (OM, SM, SSM, PM)  
 +
| 7.1 and later
 +
| 7.1 and later
 +
| 7.1 and later
| 7.1 and later  
| 7.1 and later  
| 7.1 and later  
| 7.1 and later  
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<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.  
<br>(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.  
-
== Messaging and Presence Applications<br> ==
+
== Messaging and Presence Applications<br> ==
-
{| class="wikitable FCK__ShowTableBorders"
+
{| class="wikitable FCK__ShowTableBorders" style="width: 1076px; height: 476px"
|-
|-
-
! Application  
+
! rowspan="2" | Application  
-
! [[Specification-Based Hardware Support]]  
+
! colspan="2" | [[Specification-Based Hardware Support]]  
 +
! colspan="14" | [[Tested Reference Configurations (TRC)]]
 +
|- style="background: rgb(229,228,226)"
 +
! Intel Xeon 56xx/75xx @ 2.53+ GHz
 +
! Intel Xeon E7-xxxx @ 2.4+ GHz
 +
! B230 M2 <br>TRC #1 <br>(Diskless, ESXi 4.1+ only)
 +
! B440 M2 <br>TRC #1 <br>(Diskless, ESXi 4.1+ only)
! B200 M2 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M2 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M2 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
! B200 M2 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
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! C210 M1 <br>TRC #3 <br>(DAS+FC SAN)  
! C210 M1 <br>TRC #3 <br>(DAS+FC SAN)  
! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
-
! C200 M2 <br>TRC #1 <br>(DAS)<br>
+
! C200 M2 <br>TRC #1 <br>(DAS)  
 +
<br>  
 +
 
|-
|-
| Cisco Unity Connection  
| Cisco Unity Connection  
 +
| 8.0(2) and later
 +
| 8.0(2) and later
 +
| 8.0(2) and later
| 8.0(2) and later  
| 8.0(2) and later  
| 8.0(2) and later  
| 8.0(2) and later  
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| 7.0(2) and later  
| 7.0(2) and later  
| 7.0(2) and later  
| 7.0(2) and later  
-
| Not supported
 
| 7.0(2) and later  
| 7.0(2) and later  
-
| Not supported
 
-
| Not Supported
 
| 7.0(2) and later  
| 7.0(2) and later  
-
| Not supported
 
-
| Not Supported
 
-
| Not Supported
 
| 7.0(2) and later  
| 7.0(2) and later  
-
| Not Supported
+
| 7.0(2) and later
 +
| 7.0(2) and later
 +
| 7.0(2) and later
 +
| 7.0(2) and later
 +
| 7.0(2) and later
 +
| 7.0(2) and later
 +
| 7.0(2) and later<br>
 +
| 7.0(2) and later
 +
| 7.0(2) and later
 +
| 7.0(2) and later<br>
| Not supported
| Not supported
|-
|-
| [[Virtualization for Cisco Unified Presence|Cisco Unified Presence]]  
| [[Virtualization for Cisco Unified Presence|Cisco Unified Presence]]  
-
| 8.6(1) and later  
+
| 8.6(1) and later
 +
| Not supported
 +
| Not supported
 +
| Not supported
| 8.5 and later  
| 8.5 and later  
| 8.5 and later  
| 8.5 and later  
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<br>
<br>
-
== Contact Center Applications<br> ==
+
== Contact Center Applications<br> ==
{| class="wikitable FCK__ShowTableBorders"
{| class="wikitable FCK__ShowTableBorders"
|-
|-
-
! Application  
+
! rowspan="2" | Application  
-
! [[Specification-Based Hardware Support]]  
+
! colspan="2" | [[Specification-Based Hardware Support]]  
 +
! colspan="14" | [[Tested Reference Configurations (TRC)]]
 +
|- style="background: rgb(229,228,226)"
 +
! Intel Xeon 56xx/75xx @ 2.53+ GHz
 +
! Intel Xeon E7-xxxx @ 2.4+ GHz
 +
! B230 M2 <br>TRC #1 <br>(Diskless, ESXi 4.1+ only)
 +
! B440 M2 <br>TRC #1 <br>(Diskless, ESXi 4.1+ only)
! B200 M2 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M2 <br>TRC #1 <br>(DAS+FC SAN)  
! B200 M2 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
! B200 M2 <br>TRC #2 <br>(Diskless, ESXi 4.1+ only)  
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! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C210 M1 <br>TRC #4 <br>(Diskless, ESXi 4.1+ only)  
! C200 M2 <br>TRC #1 <br>(DAS)  
! C200 M2 <br>TRC #1 <br>(DAS)  
-
<br>
+
<br>  
|-
|-
-
| [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>
+
| [[Virtualization for Unified CCX|Unified Contact Center Express / IP IVR]] <br>  
-
| 8.5(1) and later<br>
+
| 8.5(1) and later<br>  
 +
| 8.5(1) and later
 +
| 8.5(1) and later
 +
| 8.5(1) and later
|  
|  
*8.0(2) and later  
*8.0(2) and later  
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|-
|-
| [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]  
| [http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_in_Unified_CCX_8.5 Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM)]  
-
| 8.5(2) and later<br>
+
| 8.5(2) and later<br>  
 +
| 8.5(2) and later
 +
| 8.5(2) and later
 +
| 8.5(2) and later
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
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| 8.5(2) and later
| 8.5(2) and later
|-
|-
-
| [[Unified Contact Center Enterprise]] <br>
+
| [[Unified Contact Center Enterprise]] <br>  
 +
| See below
 +
| See below
 +
| See below
| See below  
| See below  
| See below  
| See below  
Line 485: Line 573:
|-
|-
| - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH  
| - Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool,&nbsp;limited/hybrid support for Unified ICME/CCH/ICMH  
-
| Not supported<br>
+
| Not supported<br>  
 +
| Not supported
 +
| Not supported
 +
| Not supported
|  
|  
*8.0(2) and later  
*8.0(2) and later  
Line 508: Line 599:
| Not supported  
| Not supported  
|  
|  
-
Not supported
+
Not supported  
| Not supported  
| Not supported  
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| Not supported  
| Not supported  
|  
|  
-
Not supported
+
Not supported  
| Not supported
| Not supported
|-
|-
| - Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector  
| - Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector  
 +
| Not supported
 +
| Not supported
 +
| Not supported
| Not supported  
| Not supported  
| Not supported  
| Not supported  
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| Not supported
| Not supported
|-
|-
-
| [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>
+
| [[Virtualization for Unified Intelligence Center|Unified Intelligence Center]] <br>  
| 8.5(2) and later  
| 8.5(2) and later  
 +
| Not supported
 +
| Not supported
 +
| Not supported
| 8.0(3) and later  
| 8.0(3) and later  
| 8.5(2) and later&nbsp;  
| 8.5(2) and later&nbsp;  
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|-
|-
| [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]]&nbsp;  
| [[Support for CCMP with UCCE on UCS Hardware|Unified Contact Center Management Portal]]&nbsp;  
-
| Not supported<br>
+
| Not supported<br>  
 +
| Not supported
 +
| Not supported
 +
| Not supported
|  
|  
*8.0(2) and later  
*8.0(2) and later  
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| Not supported
| Not supported
|-
|-
-
| [[Unified Customer Voice Portal]] (all components) <br>
+
| [[Unified Customer Voice Portal]] (all components) <br>  
-
| Not supported<br>
+
| Not supported<br>  
 +
| Not supported
 +
| Not supported
 +
| Not supported
|  
|  
*8.0(1) and later  
*8.0(1) and later  
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|-
|-
| [[Virtualization for Cisco MediaSense|Cisco MediaSense]]  
| [[Virtualization for Cisco MediaSense|Cisco MediaSense]]  
-
| Not supported<br>
+
| Not supported<br>  
 +
| Not supported
 +
| Not supported
 +
| Not supported
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
| 8.5(2) and later  
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|-
|-
| [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]  
| [[Virtualization for Cisco SocialMiner|Cisco SocialMiner]]  
-
| 8.5(3) and later <br>
+
| 8.5(3) and later <br>  
 +
| Not supported
 +
| Not supported
 +
| Not supported
| 8.5(3) and later  
| 8.5(3) and later  
| 8.5(3) and later  
| 8.5(3) and later  
Line 644: Line 753:
| 8.5(3) and later
| 8.5(3) and later
|-
|-
-
| [[Virtualization for Unified Email Interaction Manager - Web Interaction Manager|
+
| [[Virtualization for Unified Email Interaction Manager - Web Interaction Manager|Cisco Unified Email Interaction Manager and Web Interaction Manager]]  
-
Cisco Unified Email Interaction Manager and Web Interaction Manager]]
+
| 4.4(1) and later  
| 4.4(1) and later  
 +
| Not supported
 +
| Not supported
 +
| Not supported
| 4.3(2) and later  
| 4.3(2) and later  
| 4.3(2) and later  
| 4.3(2) and later  
Line 661: Line 772:
|}
|}
-
<br>
+
<br>  
----
----
-
{| class="wikitable" border="1"
+
{| border="1" class="wikitable"
|-
|-
! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
! style="background-color: rgb(255,215,0)" | '''Back to:''' [[Unified Communications in a Virtualized Environment|Unified Communications in a Virtualized Environment]]
|}
|}

Revision as of 13:50, 15 December 2011

Go to: Guidelines to Edit UC Virtualization Pages


Version compatibility of virtualized Cisco Unified Communications applications with various server/storage hardware options are listed below.

  • Support information below is as of the release date of Cisco Unified Communications 8.6(1), which updated 8.0, 8.5 and 8.6 support policies.
  • Ensure your deployment follows the rules listed here.
  • Click on the application name for additional product-specific requirements and information (if any).
  • "TRC" = "Tested Reference Configuration" as described here.


Call Processing and System Management Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Communications Manager (1)


  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.0(2+)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Unified Communications Manager Business Edition 6000 Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)


Cisco Emergency Responder
  • 8.5(x)
  • 8.6(x)
Not supported Not supported Not supported
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Session Manager Edition
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
  • 8.5(x)
  • 8.6(x)
Not supported


Intercompany Media Engine
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)
  • 8.6(2+)

Not supported

Unified Attendant Consoles
  • 8.6(x)
Not supported Not supported Not supported
  • 8.6(x)
  • 8.6(x)
  • 8.0(3)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
  • 8.6(x)
UC Management Suite (OM, SM, SSM, PM) 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later 7.1 and later


(1) Applicable for publishers, subscribers, standalone TFTP and standalone multicast MOH nodes.

Messaging and Presence Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Cisco Unity Connection 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.0(3) and later 8.0(2) and later
Cisco Unity 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later 7.0(2) and later
7.0(2) and later 7.0(2) and later 7.0(2) and later
Not supported
Cisco Unified Presence 8.6(1) and later Not supported Not supported Not supported 8.5 and later 8.5 and later 8.0(2) and later 8.5 and later 8.5 and later 8.5 and later 8.5 and later 8.0(2) and later 8.0(2) and later 8.0(2) and later 8.5 and later 8.5 and later


Contact Center Applications

Application Specification-Based Hardware Support Tested Reference Configurations (TRC)
Intel Xeon 56xx/75xx @ 2.53+ GHz Intel Xeon E7-xxxx @ 2.4+ GHz B230 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B440 M2
TRC #1
(Diskless, ESXi 4.1+ only)
B200 M2
TRC #1
(DAS+FC SAN)
B200 M2
TRC #2
(Diskless, ESXi 4.1+ only)
B200 M1
TRC #1
(DAS+FC SAN)
B200 M1
TRC #2
(Diskless, ESXi 4.1+ only)
C210 M2
TRC #1
(DAS)
C210 M2
TRC #2
(DAS+FC SAN)
C210 M2
TRC #3
(Diskless, ESXi 4.1+ only)
C210 M1
TRC #1
(DAS, single-VM)
C210 M1
TRC #2
(DAS)
C210 M1
TRC #3
(DAS+FC SAN)
C210 M1
TRC #4
(Diskless, ESXi 4.1+ only)
C200 M2
TRC #1
(DAS)


Unified Contact Center Express / IP IVR
8.5(1) and later
8.5(1) and later 8.5(1) and later 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later
  • 8.0(2) and later
  • 8.5(1) and later 
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
8.0(2)SU2 and later 8.5(1) and later
Cisco Unified Workforce Optimization (WFO), Quality Management (QM), and WorkForce Management (WFM) 8.5(2) and later
8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(1) and later 8.5(1) and later 8.5(2) and later 8.5(1) and later 8.5(1) and later 8.5(1) and later 8.5(2) and later 8.5(2) and later
Unified Contact Center Enterprise
See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below See below
- Router, Logger, Rogger, Agent PG, MR PG, VRU PG, Administration and Data Server (AW, AW-CONFIG, AW-HDS, AW-HDS-DDS, HDS-DDS), Administration Client, Outbound Option with SIP Dialer, Support Tool, limited/hybrid support for Unified ICME/CCH/ICMH Not supported
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported

Not supported

Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported

Not supported

Not supported
- Progger, Outbound Option with SCCP Dialer, Webview, Expert Advisor, RSM, Unified CRM Connector Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Unified Intelligence Center
8.5(2) and later Not supported Not supported Not supported 8.0(3) and later 8.5(2) and later  8.0(3) and later 8.5(2) and later 8.0(3) and later 8.0(3) and later 8.5(2) and later 8.0(3) and later 8.0(3) and later 8.0(3) and later 8.5(2) and later Not supported
Unified Contact Center Management Portal  Not supported
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
  • 8.0(2) and later
  • 8.5(1) and later
Not supported Not supported Not supported
Unified Customer Voice Portal (all components)
Not supported
Not supported Not supported Not supported
  • 8.0(1) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(1) and later
  • 8.5(1) and later
  • 8.0(2) and later
  • 8.5(1) and later
  • 8.0(1) and later
  • 8.5(1) and later
Not supported Not supported Not supported Not supported Not supported Not supported Not supported
Cisco MediaSense Not supported
Not supported Not supported Not supported 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(2) and later 8.5(1) and later Not supported Not supported 8.5(1) and later 8.5(1) and later Not supported Not supported Not supported
Cisco SocialMiner 8.5(3) and later
Not supported Not supported Not supported 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later 8.5(3) and later
Cisco Unified Email Interaction Manager and Web Interaction Manager 4.4(1) and later Not supported Not supported Not supported 4.3(2) and later 4.3(2) and later 4.3(2) and later 4.3(2) and later 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported 4.3(2) and later Not supported



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