Unified Communications Virtualization Downloads (including OVA/OVF Templates)

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*[[OVA Template Details for Unified Presence Release 8.6(2)]]<br>
*[[OVA Template Details for Unified Presence Release 8.6(2)]]<br>
*[[OVA Template Details for Unified Presence Release 8.6(3)]]<br>
*[[OVA Template Details for Unified Presence Release 8.6(3)]]<br>
 +
<br>
<br>
-
== Cisco Unified Contact Center Express/Cisco Unified IP Intelligent Voice Response (IP IVR) ==
+
== Cisco Unified Contact Center Express/Cisco Unified IP Interactive Voice Response (IVR) ==
{{Note| The information for Unified IP IVR is the same as Unified CCX.}}
{{Note| The information for Unified IP IVR is the same as Unified CCX.}}
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*[[Virtualization for Unified CCX]]  
*[[Virtualization for Unified CCX]]  
-
*[http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=2.0&relind=AVAILABLE&rellifecycle=&reltype=latest| Unified CCX OVA Templates]: {{Note| Unified CCX OVA version 2 is for use with ESXi 4.1. Please follow [[Unified Communications VMware Requirements]] for ESXi 4.1 requirements (VMware Tools upgrade, LRO disabling, etc.)}}
+
*[http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=2.0&relind=AVAILABLE&rellifecycle=&reltype=latest| Unified CCX OVA Templates]: {{Note|Unified CCX OVA version 2 is for use with ESXi 4.1. Please follow [[Unified Communications VMware Requirements]] for ESXi 4.1 requirements (VMware Tools upgrade, LRO disabling, etc.)}}
<br>
<br>
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! Notes
! Notes
|-
|-
-
| colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
+
| colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.2.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
 +
|-
 +
| '''Router 12000 agents'''
 +
| 4
 +
| 8
 +
| 1 x80
 +
| 2
 +
| Supported on Windows 2008 only&nbsp;
 +
|-
 +
| '''Logger&nbsp;12000 agents'''
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| 4
 +
| 8
 +
| 1x 80 for OS<br>1x&nbsp;500 for DB
 +
| 2
 +
|
 +
The two vDisks can be in the same datastore
 +
 
 +
Supported on Windows 2008 only
 +
 
|-
|-
| '''Router 8000 agents'''  
| '''Router 8000 agents'''  
| 2  
| 2  
| 4  
| 4  
-
| 1 x80
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| 1 x 80
| 2  
| 2  
-
| &nbsp;
+
|  
|-
|-
| '''Logger 8000 agents'''  
| '''Logger 8000 agents'''  
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| 1x 80 for OS<br>1x 500 for DB  
| 1x 80 for OS<br>1x 500 for DB  
| 1  
| 1  
-
| &nbsp;(200 reporters.) The two vDisks can be in the same datastore
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| &nbsp;(200 reporters.) The two vDisks can be in the same datastore &lt;span id="fck_dom_range_temp_1320856434137_25" /&gt;
 +
|-
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| '''AW-HDS(12000 agents)'''
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| 4
 +
| 8
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| 1x 80 for OS<br>1x&nbsp;1TB for DB
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| 1
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| (200 reporters). The two vDisks can be in the same datastore. Specifically for 12,000 agent deployement.
|-
|-
| '''AW-HDS-DDS'''  
| '''AW-HDS-DDS'''  
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| 1  
| 1  
| &nbsp;(200 reporters.) The two vDisks can be in the same datastore
| &nbsp;(200 reporters.) The two vDisks can be in the same datastore
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|-
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| '''AW-HDS-DDS (12000 agents)'''
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| 4
 +
| 8
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| 1x 80 for OS<br>1x 1TB for DB
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| 1
 +
|
 +
(200 reporters). The two vDisks can be in the same datastore. Specifically for 12,000 agent deployement
 +
 +
Supported on Windows 2008 only<br>
 +
|-
|-
| '''HDS-DDS'''  
| '''HDS-DDS'''  
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| 1x 80 for OS<br>1x 500 for DB  
| 1x 80 for OS<br>1x 500 for DB  
| 1  
| 1  
-
| (200 reporters.) The two vDisks can be in the same datastore &nbsp;
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| (200 reporters.) The two vDisks can be in the same datastore&nbsp;&nbsp;
 +
|-
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| '''HDS-DDS (12000 agents)'''
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| 4
 +
| 8
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| 1x 80 for OS<br>1x 1TB for DB
 +
| 1
 +
|
 +
(200 reporters). The two vDisks can be in the same datastore. Specifically for 12,000 agent deployement
 +
 
 +
Supported on Windows 2008 only<br>
 +
 
|-
|-
| '''CCMP single box 1500 agents'''  
| '''CCMP single box 1500 agents'''  
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&nbsp;&nbsp;  
&nbsp;&nbsp;  
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 +
Please review the SRND guidelines around agent count and throughput. This is absolutely necessary before&nbsp;identifying the appropriate OVA.
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 +
SRND can&nbsp;be found&nbsp;[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_441/design/cim441srnd.pdf here].
 +
 +
Read specifically section on “Determining Maximum Number of Emails Per Agent Per Hour” on page 50 and “Determining Maximum Number of Chats Per Agent Per Hour” on page 56
 +
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<br>
{| border="1" cellspacing="1" cellpadding="1"
{| border="1" cellspacing="1" cellpadding="1"
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! scope="col" | vRAM/Memory
! scope="col" | vRAM/Memory
|-
|-
-
| rowspan="2" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 50 Agents(All in One)]
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| rowspan="2" | 100&nbsp;Agents(All in One)  
| Web Server  
| Web Server  
| 1  
| 1  
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| 4
| 4
|-
|-
-
| rowspan="5" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 80 Agents]
+
| rowspan="6" | 250&nbsp;Agents  
| Web Server  
| Web Server  
| 1  
| 1  
| 1  
| 1  
| 1 x 80GB  
| 1 x 80GB  
-
| 2
+
| 1
|-
|-
| Application server  
| Application server  
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| Database Server  
| Database Server  
| 1  
| 1  
-
| 4
+
| 2
| 1 x 80 GB for OS, 1 x 200 GB for DB  
| 1 x 80 GB for OS, 1 x 200 GB for DB  
| 4
| 4
|-
|-
-
| File and Messaging Server  
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| File Server  
| 1  
| 1  
| 2  
| 2  
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| 2
| 2
|-
|-
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| rowspan="5" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 120 Agents]
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| Messaging Server  
-
| Web Server  
+
-
| 1
+
-
| 1
+
-
| 1 x 80GB
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-
| 2
+
-
|-
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-
| Application server
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| 1  
| 1  
| 2  
| 2  
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| 2
| 2
|-
|-
-
| Services Server  
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| rowspan="6" | 500&nbsp;Agents
 +
| Web Server  
 +
| 2&nbsp;
| 1  
| 1  
-
| 2
 
| 1 x 80GB  
| 1 x 80GB  
-
| 4
+
| 1
-
|-
+
-
| Database Server
+
-
| 1  
+
-
| 4
+
-
| 1 x 80 GB for OS, 1 x 200 GB for DB
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-
| 4
+
-
|-
+
-
| File and Messaging Server
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-
| 1
+
-
| 2
+
-
| 1 x 80GB
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-
| 2
+
-
|-
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-
| rowspan="5" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 240 Agents]
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-
| Web Server
+
-
| 2
+
-
| 2
+
-
| 1 x 80GB
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-
| 2
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|-
|-
| Application server  
| Application server  
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| 8
| 8
|-
|-
-
| File and Messaging Server  
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| File Server  
| 1  
| 1  
| 2  
| 2  
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| 2
| 2
|-
|-
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| rowspan="5" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 360 Agents]
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| Messaging Server  
-
| Web Server  
+
| 1
-
| 3
+
| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
| 2
| 2
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|-
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| rowspan="6" | 750&nbsp;Agents
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| Web Server
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| 3
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| 1
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| 1 x 80GB
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| 1
|-
|-
| Application server  
| Application server  
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| 1  
| 1  
| 8  
| 8  
-
| 1 x 80 GB for OS, 1 x 500 GB for DB  
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| 1 x 80 GB for OS, 1 x&nbsp;500 GB for DB  
| 16
| 16
|-
|-
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| File and Messaging Server  
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| File Server  
| 1  
| 1  
| 2  
| 2  
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| 2
| 2
|-
|-
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| rowspan="5" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 480 Agents]
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| Messaging Server  
-
| Web Server  
+
| 1
-
| 4
+
| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
| 2
| 2
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|-
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| rowspan="6" | 1000&nbsp;Agents
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| Web Server
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| 4
 +
| 1
 +
| 1 x 80GB
 +
| 1
|-
|-
| Application server  
| Application server  
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| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
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| 4
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| 2
|-
|-
| Services Server  
| Services Server  
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| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
-
| 4
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| 8
|-
|-
| Database Server  
| Database Server  
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| 16
| 16
|-
|-
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| File and Messaging Server  
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| File Server  
| 1  
| 1  
| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
-
| 4
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| 2
|-
|-
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| rowspan="6" | [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=1.0&rellifecycle=&relind=AVAILABLE&reltype=all 600 Agents]
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| Messaging Server
 +
| 1
 +
| 1
 +
| 1 x 80GB
 +
| 1
 +
|-
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| rowspan="6" | 1250&nbsp;Agents  
| Web Server  
| Web Server  
| 5  
| 5  
-
| 2
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| 1
| 1 x 80GB  
| 1 x 80GB  
-
| 2
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| 1
|-
|-
| Application server  
| Application server  
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| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
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| 4
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| 2
|-
|-
| Services Server  
| Services Server  
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| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
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| 4
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| 8
|-
|-
| Database Server  
| Database Server  
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| 2  
| 2  
| 1 x 80GB  
| 1 x 80GB  
-
| 4
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| 2
|}
|}

Revision as of 22:05, 16 December 2011

Go to: Guidelines to Edit UC Virtualization Pages



Contents

Supported Virtual Machine OVA Templates

A virtual machine template defines the configuration of the virtual machine's virtual hardware. Open Virtualization Format (OVF) is an open standard for describing a virtual machine template, and Open Virtualization Archive (OVA) is an open standard to package and distribute these templates. Files in OVA format have an extension of ".ova".

Cisco Unified Communications applications must use one of the supported virtual machine configurations in the tables below in order to be supported. The OVAs contain virtual hard disks with pre-aligned disk partitions. Using the OVA is the only way to deploy the UC applications on aligned disks. Using the OVA also guarantees that all configuration of the virtual machine is correct and supported.

In the tables below users refers to the Cisco Unified Communications Sizing Tool and the design guides for the indicated user count at a particular BHCA, number of devices per user, device mix per VM, etc. Actual capacity and total supported devices will be design-dependent; please follow all rules in the design guides and sizing tools.


See Downloading OVA Templates for UC Applications for more information on how to download OVA templates for UC Applications.

For Specifications-based deployments (non TRC deployments), the CPU core count AND the CPU core speed correspond to physical CPU cores and physical CPU core speeds. Both are required to be met to support a full load VM OVA. At this time, only core speed for full load is defined. Do not use lower physical CPU core speeds until Cisco defines minimum speed for lower load levels. Cisco TAC will not troubleshoot a VM that is not receiving sufficient CPU cycles.

Unified Communications Manager



Cisco Emergency Responder

Supported OVA Templates: Cisco Emergency Responder
Application, OVA Capacity and Notes+Download Link vCPU Cores and Speed per Core vRAM / Memory vDisk vNIC Notes
12,000 users (C200 only) 2 @ 2.13 GHz each
(600 MHz reserved)
4 GB (4 GB reserved) 1 x 80 GB 1

Use on C200 M2 TRC#1 only.

Limits:

  • 12,000 IP phones
  • 2,500 analog phones
  • 1,200 roaming phones (per Emergency Responder cluster)
  • 500 LAN switches
  • 30,000 switch ports
  • 3,000 ERLs
20,000 users 1 @ 2.55 MHz
(600 MHz reserved)
2.25 GB (2.304 GB reserved) 1 x 80 GB 1

Not for use on C200 M2 TRC#1.

Limits:

  • 20,000 IP phones
  • 5,000 analog phones
  • 2,000 roaming phones (per Emergency Responder cluster)
  • 1,000 LAN switches
  • 60,000 switch ports
  • 7,500 ERLs
30,000 users 2 @ 2.55 MHz each 6 GB 2 x 80 GB 1

Not for use on C200 M2 TRC#1.

Limits:

  • 30,000 IP phones
  • 10,000 analog phones
  • 3,000 roaming phones (per Emergency Responder cluster)
  • 2,000 LAN switches
  • 120,000 switch ports
  • 10,000 ERLs


Session Manager Edition

Supported OVA Templates: Session Manager Edition
Application, OVA Capacity and Notes+Download Link vCPU Cores and Speed per Core vRAM / Memory vDisk vNIC Notes
Use CUCM "7500 users" See CUCM "7500 users" See CUCM "7500 users" See CUCM "7500 users" See CUCM "7500 users"


Unified Attendant Consoles

Supported OVA Templates: Unified Attendant Consoles
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
OVA for CUxAC 1 @ 2.55 GHz 2 GB 1x 80GB 1 Note: Cisco does not provide preconfigured OVA files for CUxAC. Please build manually using these requirements. CUxAC requires a VM to meet or exceed minimum physical server specs described on the CUxAC datasheet


Cisco Intercompany Media Engine

Supported OVA Templates: Cisco Intercompany Media Engine, Release 8.6(2)
VM OVA Capacity
VM OVA Parameters
Notes
vCPU Cores
(= Physical Cores)
Physical CPU Load was Calibrated To vRAM
(=Physical Memory)
vDisk
(=Physical space)
vNIC

CIME 5 peer IDs node

Only for non-BE6K/C200M2 TRC#1

2
(with 3600 MHz reservation)
E5540 2.53 GHz 6 GB
(with all 6 GB reserved)
1x 80 GB disk with pre-aligned disk partitions 1 Not for use with UCS C200M2 TRC#1 or BE6000.

Up to 5 peer IDs.


CIME 10 peer IDs node

Only for non-BE6K/C200M2 TRC#1

4
(with 7200 MHz reservation)
E5540 2.53 GHz 6 GB
(with all 6 GB reserved)
2x 80 GB disk with pre-aligned disk partitions 1 Not for use with UCS C200M2 TRC#1 or BE6000.

Up to 10 peer IDs.




Cisco Unity Connection



Cisco Unity

Supported OVA Templates: Cisco Unity
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
5000 users 2 (requires VMware CPU Affinity) 4 GB

4x 24 GB

  • vDisk 1 = Operating system
  • vDisk 2 = Cisco Unity binaries
  • vDisk 3 = Cisco Unity logs, SQL Server transaction logs
  • vDisk 4 = Cisco Unity Message Repository (UMR), SQL Server database
1
  • 48 ports
  • 36 text-to-speech ports
15,000 users 4 (requires VMware CPU Affinity) 4 GB

4x 24 GB

  • vDisk 1 = Operating system
  • vDisk 2 = Cisco Unity binaries
  • vDisk 3 = Cisco Unity logs, SQL Server transaction logs
  • vDisk 4 = Cisco Unity Message Repository (UMR), SQL Server database
1
  • 144 ports
  • 36 text-to-speech ports


Cisco Unified Presence

See also:



Cisco Unified Contact Center Express/Cisco Unified IP Interactive Voice Response (IVR)

Note Note: The information for Unified IP IVR is the same as Unified CCX.

See also:


Supported OVA Templates: Cisco Unified Contact Center Express
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
100 agents (Release 8.5(1)) 2 4 GB 1x 146 GB
  • vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs
1
300 agents (Release 8.0(2) and Release 8.5(1)) 2 4 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
400 agents (Release 8.5(1)) 4 8 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
Single OVA (Release 8.5 (1) or later) 100 agents 2 4 GB 1x 146 GB
  • vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs
1
300 agents 2 4 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
400 agents 4 8 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
Unified CCX WFM 8.5.2 2 4 GB
  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = Optional - can be used to hold SQL Server Data files
1

Capacities

  • 900 named users
  • 300 concurrent users
Unified CCX WFO QM 8.5.2 Base Server Configuration (CR/QM/AQM) 2 4 GB
  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage)
1

Capacities

  • 3600 named users
  • 1200 concurrent users
Unified CCX WFO QM 8.5.2 Recording Server Configuration (CR/QM/AQM) 4 4 GB
  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording cache
1

Capacities

  • 300 concurrent voice recordings for Server (SPAN) and Network recording
  • 150 concurrent voice and screen recordings, recordings for Server (SPAN) and Network recording
Unified CCX WFM 8.5.1 2 2 GB

2x 146 GB

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = Optional - can be used to hold SQL Server Data files
1

Capacities

  • 300 named users
  • 150 concurrent users
Unified CCX WFO QM 8.5.1 Base Server Configuration (CR/QM/AQM) 2 2 GB

2x 146 GB

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage)
1

Capacities

  • 300 named users
  • 150 concurrent users
Unified CCX WFO QM Configuration (CR/QM/AQM) 2 2 GB

2x 146 GB

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage )
2

Capacities

  • 300 named users
  • 150 concurrent users
  • 150 voice recordings, for all recording types (desktop, server and network)
  • 150 voice+screen recordings, for all recording types (desktop, server and network)

UC Management Suite (PM, OM, SM, SSM)

There are different OVAs for premise UC on UCS deployments vs. Hosted Collaboration Solution deployments.


Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Premise UC on UCS Deployments
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk IOPS (avg) (1) IOPS (max) (1) vNIC Notes
CUPM up to 1K phones (VM-CUCMS_1S) 1 2 GB 1x 30 GB 100 500 1
CUPM 1K to 10K phones 4 4 GB 1x 40 GB (2) 100 500 1
CUPM 10K to 60K phones app server 4 4 GB 1x 30 GB(3) 100 500 1 requires DB VM
CUPM 10K to 60K phones database server 4 8 GB 1x 120 GB(3) 100 500 1 requires App VM
CUOM/SM 1K phones 1 3 GB 1x 50 GB 6 15 1
CUOM 10K phones (VM-CUCMS_2L) 2 8 GB 1x 72 GB 1
CUOM 45K phones (VM-CUCMS_4L) 4 8 GB 2x 60 GB 1
CUSM 10K Phones (VM-CUCMS_2) 2 4 GB 1x 72 GB 1
CUSM 45K Server (VM-CUCMS_4) 4 4 GB 2x 60 GB 1
CUSSM 10K phones (VM-CUCMS_1) 1 4 GB 1x 60 GB 1
CUSSM 45K Phones 2 4 GB 1x 72 GB 1
CUCMS 10K phones Co-resident (VM_CUCMS_8) 8 16 GB 1x 320 GB (2) 100 500 1

Notes:
(1) IOPS are for each CM publisher synced in parallel. If only one CM publisher then IOPS are 100/500. The maximum figures would be expected during nightly Infrastructrure or Subscriber syncs.
(2) PM requires SAS or SCSI drives for deployments over 1K phones up to 10k phones (Disks must be aligned)
(3) PM requires FC SAS for deployments over 10K phones (Disks must be aligned)


Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Premise Systems
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
PM 1K Server OVA 1 2 GB 1x 30 GB 1
PM 1K to 10K Server OVA 4 4 GB 1x 40 GB 1
PM 10K to 60K App/Web Server OVA 4 4 GB 1x 30 GB 1
PM 10K to 60K Database Server OVA 4 8 GB 1x 120 GB 1


Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Hosted Collaboration Solution
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CUOM+CUSM 1K phones for HCS (HCS_OM&SM_1K) 1 3 GB 1x 50 GB 1
CUPM 1K phones for HCS (HCS_PM_1K) 1 2 GB 1x 30 GB 1

Unified Contact Center Enterprise

See also:

Templates are available for Windows Server 2003 and Windows Server 2008 R2. Download the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.


Configuration Name vCPU Cores vRAM / Memory (GB) vDisk (GB) vNIC
Notes
Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.2.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file
Router 12000 agents 4 8 1 x80 2 Supported on Windows 2008 only 
Logger 12000 agents 4 8 1x 80 for OS
1x 500 for DB
2

The two vDisks can be in the same datastore

Supported on Windows 2008 only

Router 8000 agents 2 4 1 x 80 2
Logger 8000 agents 4 4 1x 80 for OS
1x 150 for DB
2 The two vDisks can be in the same datastore 
Rogger 4000 agents 4 4 1x 80 for OS
1x 150 for DB
2 The two vDisks can be in the same datastore 
Agent PG – CTIOS 2000 agents 2 4 1x 80 2  
Agent PG – CAD 1000 agents 2 4 1x 80 2  
Agent PG – CTIOS 450 agents 1 2 1x 80 2  
Agent PG – CAD 297 agents 1 2 1x 80 2  
MR PG 2000 agents 10 pims 2 4 1x 80 2  
MR PG 1000 agents 5 pims 1 2 1x 80 2  
VRU PG 9600 ports 10 pims 2 2 1x 80 2  
VRU PG 1200 ports 4 pims 1 2 1x 80 2  
Avaya ACD PG 2 4 1x 80 2 See the Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted for capacity information.
TDM ACD PG 2000 agents 2 4 1x 80 2  
TDM ACD PG 250 agents 1 2 1x 80 2  
UCC Gateway PG 2000 agents 2 4 1x 80 2  
UCC Gateway PG 450 agents 1 2 1x 80 2  
Administration Client 1 2 1x 40 1  (Client AW)
Administration Server - AW 1 2 1x 40 1  
AW-HDS 4 4 1x 80 for OS
1x 500 for DB
1  (200 reporters.) The two vDisks can be in the same datastore <span id="fck_dom_range_temp_1320856434137_25" />
AW-HDS(12000 agents) 4 8 1x 80 for OS
1x 1TB for DB
1 (200 reporters). The two vDisks can be in the same datastore. Specifically for 12,000 agent deployement.
AW-HDS-DDS 4 4 1x 80 for OS
1x 500 for DB
1  (200 reporters.) The two vDisks can be in the same datastore
AW-HDS-DDS (12000 agents) 4 8 1x 80 for OS
1x 1TB for DB
1

(200 reporters). The two vDisks can be in the same datastore. Specifically for 12,000 agent deployement

Supported on Windows 2008 only

HDS-DDS 4 4 1x 80 for OS
1x 500 for DB
1 (200 reporters.) The two vDisks can be in the same datastore  
HDS-DDS (12000 agents) 4 8 1x 80 for OS
1x 1TB for DB
1

(200 reporters). The two vDisks can be in the same datastore. Specifically for 12,000 agent deployement

Supported on Windows 2008 only

CCMP single box 1500 agents 4 4 1x 100 1  
CCMP Web/App Svr 8000 agents 4 4 1x 100 1  
CCMP with Config AW 1500 agents 4 4 1x 100 1  
CCMP DB only 8000 agents 8 4 1x 250 1  

Unified Customer Voice Portal

See also:

Supported OVA Templates: Unified Customer Voice Portal
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
Unified CVP Call Server + VXML Server (co-located Call Server and VXML Server) (Media Server is optionally included depending on the conditions. See CVP co-residency section for detail) 4 4 GB 1x 146 GB 1 Template Name: Cisco Unified CVP Call Server-VXML Server.ova
Unified CVP Reporting Server (Large) 4 4 GB Disk 1 - 72 GB, Disk 2 - 438 GB 1 Template Name: Cisco Unified CVP Reporting Server.ova
Unified CVP Operations Console 2 2 GB 1x 20 GB 1 Template Name: Cisco Unified CVP Operations Console.ova

Cisco MediaSense

See also:

Supported OVA Templates: Cisco MediaSense
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CMS_6T_main_server_v8.5_vmv7 7 8 GB 2 X 146 GB (thick provisioning) 1 Release 8.5(1)
CMS_12T_main_server_v8.5_vmv7 7 8 GB 2 X 300 GB (thick provisioning) 1
CMS_expansion_server_v8.5_vmv7 7
8 GB 2 x 80 GB (thick provisioning) 1
CMS_12T_primary_secondary_servers_v8.5.2_vmv7
7
8 GB
2 X 150 GB (thick provisioning)
1 Release 8.5(2)
CMS_24T_primary_secondary_servers_v8.5.2_vmv7
7
8 GB
2 X 300 GB (thick provisioning)
1
CMS_60T_primary_secondary_servers_v8.5.2_vmv7
7
8 GB
2 X 600 GB (thick provisioning)
1
CMS_expansion_server_v8.5.2_vmv7 7 8 GB 2 x 80 GB (thick provisioning) 1
CMS_SRE_v8.5_vmv7 2 6 GB 2 x 80 GB (thick provisioning)
1 x 200 GB (thick provisioning) for Media storage
1 (with static MAC address) Release 8.5(4)

Cisco Unified Intelligence Center

See also:

Supported OVA Templates: Cisco Unified Intelligence Center
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CUIC (200 Reporting Users) 4 6 GB 1x 146 GB 1

Cisco Unified Contact Center Management Portal

See also:

Supported OVA Templates: Cisco Unified Contact Center Management Portal
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
Unified CCMP (1500 Agents) 4 4 GB 1x 100 GB 1
Unified CCMP (Web/App Srv Only) (8000 Agents) 4 4 GB 1x 100 GB 1
Unified CCMP (DB Only) (8000 Agents) 8 4 GB 1x 250 GB 1

Cisco SocialMiner

See also:

Supported OVA Templates: Cisco SocialMiner
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
Standard Production Server 4 12 GB 1x 146 GB and 1x 256 GB 1


Cisco Unfied Email Interaction Manager and Web Interaction Manager

  

Please review the SRND guidelines around agent count and throughput. This is absolutely necessary before identifying the appropriate OVA.

SRND can be found here.

Read specifically section on “Determining Maximum Number of Emails Per Agent Per Hour” on page 50 and “Determining Maximum Number of Chats Per Agent Per Hour” on page 56


Application, OVA Capacity and Notes+Download Link Contents No of VM's to deploy of each component vCPU vDisk vRAM/Memory
100 Agents(All in One) Web Server 1 1 1 x 80GB 2
Application, Services Server ,File server Messaging Server and  Database server 1 4 1 x 150GB 4
250 Agents Web Server 1 1 1 x 80GB 1
Application server 1 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 2
Database Server 1 2 1 x 80 GB for OS, 1 x 200 GB for DB 4
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2
500 Agents Web Server 1 1 x 80GB 1
Application server 2 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 4
Database Server 1 4 1 x 80 GB for OS, 1 x 200 GB for DB 8
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2
750 Agents Web Server 3 1 1 x 80GB 1
Application server 3 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 4
Database Server 1 8 1 x 80 GB for OS, 1 x 500 GB for DB 16
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2
1000 Agents Web Server 4 1 1 x 80GB 1
Application server 4 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 8
Database Server 1 8 1 x 80 GB for OS, 1 x 500 GB for DB 16
File Server 1 2 1 x 80GB 2
Messaging Server 1 1 1 x 80GB 1
1250 Agents Web Server 5 1 1 x 80GB 1
Application server 5 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 8
Database Server 1 8 1 x 80 GB for OS, 1 x 500 GB for DB 16
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2

 


  

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