Unified Communications Virtualization Downloads (including OVA/OVF Templates)

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Supported Virtual Machine OVA Templates

What is an OVA?  A virtual machine template defines the configuration of the virtual machine's virtual hardware. Open Virtualization Format (OVF) is an open standard for describing a virtual machine template, and Open Virtualization Archive (OVA) is an open standard to package and distribute these templates. Files in OVA format have an extension of ".ova".


Do Cisco UC VMs require these OVAs?  To be TAC-supported, Virtual Machines for Cisco Unified Communications applications must use one of the provided OVA templates on this page.

  • They represent what the UC apps have been tested with
  • It is the only way to ensure UC apps are deployed on "aligned" disks for SAN deployments (i.e. pre-aligned filesystem disk partitions for the OVA's vDisks). 
  • OVA configurations are summarized in the tables below for convenience, but authoritative information is on OVA file's release notes on Download Software on www.cisco.com.

 

What does "users" mean in tables below?   "Users" refers to the indicated user count at a particular BHCA, number of devices per user, device mix per VM, etc. using the Cisco Unified Communications Sizing Tool and the design guides . Actual user capacity and total supported devices will be design-dependent; please follow all rules in the design guides and sizing tools for what your application can actually support.


Where do I download these OVAs from?  See Downloading OVA Templates for UC Applications for more information on how to download OVA templates for UC Applications.

Note Note:
  • UC apps do not support CPU oversubscription. One VM vCPU must map to one physical core (not one logical core) ( click here for details).
  • "One vCPU to one physical core" applies for all supported CPU architectures with equivalent performance for UC ( click here for details). E.g. one physical core on E5-2600 at 2.53+ GHz and one physical core on E7-2800 at 2.4+ GHz are equivalent for purposes of UC VM OVAs, sizing and co-residency planning.
  • Each VM OVA is only for use on certain CPU architectures. See the notes column for which CPUs are allowed.
    • E.g. the CUCM 1K user OVA is only for use on E5-2609/2.4 GHz (only found in UCS C220 M3S TRC#2) and E5506/2.13GHz (only found in UCS C220 M2 TRC#1).
    • All other OVAs (such as CUCM 2.5K user, 7.5K user, or 10K user) are only for use on CPUs with minimum core speed of 2.53 GHz click here for details, such as E5-2643/3.3 GHz or E5640 / 2.66 GHz.

For Specifications-based deployments (non TRC deployments), the CPU core count AND the CPU core speed correspond to physical CPU cores and physical CPU core speeds. Both are required to be met to support a full load VM OVA. At this time, only core speed for full load is defined. Do not use lower physical CPU core speeds until Cisco defines minimum speed for lower load levels. Cisco TAC will not troubleshoot a VM that is not receiving sufficient CPU cycles.

Unified Communications Manager



Cisco Emergency Responder

Supported OVA Templates: Cisco Emergency Responder 8.5 and 8.6
Application, OVA Capacity and Notes+Download Link vCPU Cores and Speed per Core vRAM / Memory vDisk vNIC Notes
12,000 users (C200 only) 2 @ 2.13 GHz each
(600 MHz reserved) 		4 GB (4 GB reserved) 1 x 80 GB 1

Use on C200 M2 TRC#1 only.

Limits:

  • 12,000 IP phones
  • 2,500 analog phones
  • 1,200 roaming phones (per Emergency Responder cluster)
  • 500 LAN switches
  • 30,000 switch ports
  • 3,000 ERLs
20,000 users 1 @ 2.55 MHz
(600 MHz reserved) 		2.25 GB (2.304 GB reserved) 1 x 80 GB 1

Not for use on C200 M2 TRC#1.

Limits:

  • 20,000 IP phones
  • 5,000 analog phones
  • 2,000 roaming phones (per Emergency Responder cluster)
  • 1,000 LAN switches
  • 60,000 switch ports
  • 7,500 ERLs
30,000 users 2 @ 2.55 MHz each 6 GB 2 x 80 GB 1

Not for use on C200 M2 TRC#1.

Limits:

  • 30,000 IP phones
  • 10,000 analog phones
  • 3,000 roaming phones (per Emergency Responder cluster)
  • 2,000 LAN switches
  • 120,000 switch ports
  • 10,000 ERLs


Supported OVA Templates: Cisco Emergency Responder 8.7 and 9.0
VM OVA Capacity
VM OVA Parameters
 Notes
vCPU Cores
(= Physical Cores) 		Physical CPU Load was Calibrated To vRAM
(=Physical Memory) 		vDisk
(=Physical space) 		vNIC

Emergency Responder 12,000 users


Only for BE6K and certain TRCs - see notes.

 2
(with 800 MHz reservation)
 E5506 2.13 GHz 4 GB
(with all 4 GB reserved) 		1x 80 GB disk 1

For use only on UCS C200M2 TRC#1 (including BE6000) and C220M3 TRC#2, which is BE6000 only.


Limits:

  • 12,000 IP phones
  • 2,500 analog phones
  • 1,200 roaming phones (per Emergency Responder cluster)
  • 500 LAN switches
  • 30,000 switch ports
  • 3,000 ERLs

Emergency Responder 20,000 users

Only for non-BE6K and certain TRCs - see notes

1
(with 800 MHz reservation)
 E5540 2.53 GHz 4 GB
(with all 4 GB reserved) 		1x 80 GB disk with pre-aligned disk partitions 1

Not for use with UCS C200M2 TRC#1, C220M3 TRC#2 or BE6000.


Limits:

  • 20,000 IP phones
  • 5,000 analog phones
  • 2,000 roaming phones (per Emergency Responder cluster)
  • 1,000 LAN switches
  • 60,000 switch ports
  • 7,500 ERLs

Emergency Responder 30,000 users

Only for non-BE6K and certain TRCs - see notes.

2
(with 3600 MHz reservation)
 E5540 2.53 GH 6 GB
(with all 6 GB reserved) 		2x 80 GB disk 1

Not for use with UCS C200M2 TRC#1, C220M3 TRC#2 or BE6000.


Limits:

  • 30,000 IP phones
  • 10,000 analog phones
  • 3,000 roaming phones (per Emergency Responder cluster)
  • 2,000 LAN switches
  • 120,000 switch ports
  • 10,000 ERLs

Emergency Responder 40,000 users

Only for non-BE6K and certain TRCs - see notes.

4
(with 7200 MHz reservation)
 E5540 2.53 GHz 6 GB
(with all 6 GB reserved) 		2x 80 GB disk 1

Not for use with UCS C200M2 TRC#1, C220M3 TRC#2 or BE6000.


Limits:

  • 40,000 IP phones
  • 12,500 analog phones
  • 4,000 roaming phones (per Emergency Responder cluster)
  • 2,500 LAN switches
  • 150,000 switch ports
  • 12,500 ERLs




Session Manager Edition

Supported OVA Templates: Session Manager Edition
Application, OVA Capacity and Notes+Download Link vCPU Cores and Speed per Core vRAM / Memory vDisk vNIC Notes
Use CUCM "7500 users" See CUCM "7500 users" See CUCM "7500 users" See CUCM "7500 users" See CUCM "7500 users"


Unified Attendant Consoles

Supported OVA Templates: Unified Attendant Consoles
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
OVA for CUxAC 1 @ 2.55 GHz 2 GB 1x 80GB 1 Note: Cisco does not provide preconfigured OVA files for CUxAC. Please build manually using these requirements. CUxAC requires a VM to meet or exceed minimum physical server specs described on the CUxAC datasheet


Cisco Intercompany Media Engine


Supported OVA Templates: Cisco Intercompany Media Engine, Release 8.6(2)
VM OVA Capacity
VM OVA Parameters
 Notes
vCPU Cores
(= Physical Cores) 		Physical CPU Load was Calibrated To vRAM
(=Physical Memory) 		vDisk
(=Physical space) 		vNIC

CIME 5 peer IDs node

Only for non-BE6K / certain TRCs - see notes

2
(with 3600 MHz reservation)
 E5540 2.53 GHz 6 GB
(with 6 GB reservation) 		1x 80 GB disk with pre-aligned disk partitions 1 Not for use with UCS C200M2 TRC#1 or C220M3 TRC#2 or BE6000.

Up to 5 peer IDs.


CIME 10 peer IDs node

Only for non-BE6K / certain TRCs - see notes

4
(with 7200 MHz reservation)
 E5540 2.53 GHz 6 GB
(with 6 GB reservation) 		2x 80 GB disk with pre-aligned disk partitions 1 Not for use with UCS C200M2 TRC#1 or C220M3 TRC#2 or BE6000.

Up to 10 peer IDs.




Cisco Unity Connection



Cisco Unity

Supported OVA Templates: Cisco Unity
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
5000 users 2 (requires VMware CPU Affinity) 4 GB

4x 24 GB

  • vDisk 1 = Operating system
  • vDisk 2 = Cisco Unity binaries
  • vDisk 3 = Cisco Unity logs, SQL Server transaction logs
  • vDisk 4 = Cisco Unity Message Repository (UMR), SQL Server database
1
  • 48 ports
  • 36 text-to-speech ports
15,000 users 4 (requires VMware CPU Affinity) 4 GB

4x 24 GB

  • vDisk 1 = Operating system
  • vDisk 2 = Cisco Unity binaries
  • vDisk 3 = Cisco Unity logs, SQL Server transaction logs
  • vDisk 4 = Cisco Unity Message Repository (UMR), SQL Server database
1
  • 144 ports
  • 36 text-to-speech ports


Cisco Unified Presence

Note Note: Cisco Unified Presence is referred to as IM and Presence in Release 9.0(1) and later.

See also:


Cisco Unified Contact Center Express/Cisco Unified IP Intelligent Voice Response (IP IVR)

Note Note: The information for Unified IP IVR is the same as Unified CCX.

See also:


Supported OVA Templates: Cisco Unified Contact Center Express
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
100 agents (Release 8.5(1)) 2 4 GB 1x 146 GB
  • vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs
1
300 agents (Release 8.0(2) and Release 8.5(1)) 2 4 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
400 agents (Release 8.5(1)) 4 8 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
Single OVA (Release 8.5 (1)) 100 agents 2 4 GB 1x 146 GB
  • vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs
1 See Installing Cisco Unified Contact Center Express Release 8.5(1) guidefor more information on vDisk space.
300 agents 2 4 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
400 agents 4 8 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
Single OVA (Release 9.0 (1) or later) 100 agents 2 4 GB 1x 146 GB
  • vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs
1 See Installing Cisco Unified Contact Center Express Release 9.0(1) guidefor more information on vDisk space.
300 agents 2 4 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
400 agents 4 8 GB

2x 146 GB

  • vDisk 1 = Operating System and Unified CCX binaries
  • vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2
1
Unified CCX WFM 9.0 2 4 GB vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
vDisk 2 = Optional - can be used to hold SQL Server Data files 		1 Capacities
• 900 named users
• 300 concurrent users
Unified CCX WFO QM 9.0 Base Server Configuration (CR/QM/AQM) 2 4 GB vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage ) 		1 Capacities
• 3600 named users
• 1200 concurrent users
Unified CCX WFO QM 9.0 Recording Server Configuration (CR/QM/AQM) 4 4 GB vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries,
vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording cache 		1 Capacities
• 300 concurrent voice recordings for Server (SPAN) and Network recording
• 150 concurrent voice and screen recordings, recordings for Server (SPAN) and Network recording
Unified CCX WFM 8.5.2 2 4 GB
  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = Optional - can be used to hold SQL Server Data files
1

Capacities

  • 900 named users
  • 300 concurrent users
Unified CCX WFO QM 8.5.2 Base Server Configuration (CR/QM/AQM) 2 4 GB
  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage)
1

Capacities

  • 3600 named users
  • 1200 concurrent users
Unified CCX WFO QM 8.5.2 Recording Server Configuration (CR/QM/AQM) 4 4 GB
  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording cache
1

Capacities

  • 300 concurrent voice recordings for Server (SPAN) and Network recording
  • 150 concurrent voice and screen recordings, recordings for Server (SPAN) and Network recording
  • Virtualizing the Monitor server for Server (SPAN) recording is not supported on the UCS platform
Unified CCX WFM 8.5.1 2 2 GB

2x 146 GB

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = Optional - can be used to hold SQL Server Data files
1

Capacities

  • 300 named users
  • 150 concurrent users
Unified CCX WFO QM 8.5.1 Base Server Configuration (CR/QM/AQM) 2 2 GB

2x 146 GB

  • vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
  • vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage)
1

Capacities

  • 300 named users
  • 150 concurrent users

UC Management Suite (PM, OM, SM, SSM)

There are different OVAs for premise UC on UCS deployments vs. Hosted Collaboration Solution deployments.


Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Premise UC on UCS Deployments
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk IOPS (avg) (1) IOPS (max) (1) vNIC Notes
CUPM up to 1K phones (VM-CUCMS_1S) 1 2 GB 1x 30 GB 100 500 1
CUPM 1K to 10K phones 4 4 GB 1x 40 GB (2) 100 500 1
CUPM 10K to 60K phones app server 4 4 GB 1x 30 GB(3) 100 500 1 requires DB VM
CUPM 10K to 60K phones database server 4 8 GB 1x 120 GB(3) 100 500 1 requires App VM
CUOM/SM 1K phones 1 3 GB 1x 50 GB 6 15 1
CUOM 10K phones (VM-CUCMS_2L) 2 8 GB 1x 72 GB 6 15 1
CUOM 45K phones (VM-CUCMS_4L) 4 8 GB 2x 60 GB 6 15 1
CUSM 10K Phones (VM-CUCMS_2) 2 4 GB 1x 72 GB 6 15 1
CUSM 45K Server (VM-CUCMS_4) 4 4 GB 2x 60 GB 6 15 1
CUSSM 10K phones (VM-CUCMS_1) 1 4 GB 1x 60 GB 6 15 1
CUSSM 45K Phones 2 4 GB 1x 72 GB 6 15 1
CUCMS 10K phones Co-resident (VM_CUCMS_8) 8 16 GB 1x 320 GB (2) 100 500 1

Notes:
(1) IOPS are for each CM publisher synced in parallel. If only one CM publisher then IOPS are 100/500. The maximum figures would be expected during nightly Infrastructrure or Subscriber syncs.
(2) PM requires SAS or SCSI drives for deployments over 1K phones up to 10k phones (Disks must be aligned)
(3) PM requires FC SAS for deployments over 10K phones (Disks must be aligned)


Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Hosted Collaboration Solution
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CUOM+CUSM 1K phones for HCS (HCS_OM&SM_1K) 1 3 GB 1x 50 GB 1

Unified Contact Center Enterprise

See also:


Cisco Packaged Contact Center Enterprise

Supported OVA templates are documented in the Install and Configuration Guide and in the Packaged CCE Specifications Guide. Both guides are on the Cisco documentation web page.

Unified Customer Voice Portal

See also:

Supported OVA Templates: Unified Customer Voice Portal
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
Unified CVP Call Server + VXML Server (co-located Call Server and VXML Server) (Media Server is optionally included depending on the conditions. See CVP co-residency section for detail) 4 4 GB 1x 146 GB 1 Template Name: Cisco Unified CVP Call Server-VXML Server.ova
Unified CVP Reporting Server (Large) 4 4 GB Disk 1 - 72 GB, Disk 2 - 438 GB 1 Template Name: Cisco Unified CVP Reporting Server.ova
Unified CVP Operations Console 2 2 GB 1x 20 GB 1 Template Name: Cisco Unified CVP Operations Console.ova

Cisco MediaSense

See also:



To promote ease of use, Cisco MediaSense, Release 9.0(1a) has only one template. This template contains several deployment options as shown in the following table.  

Supported OVA Template: Cisco MediaSense, Release 9.0(1a)
Deployment     vCPU   

CPU      reservation  

 vRAM     vDisk     Notes            
SRE

 2

  2200 MHz

 6 GB

Disk 1: 80 GB for OS
Disk 2: 80 GB for DB 
Disk 3: 200 GB for media              

Includes a fixed 200 GB disk for media storage.
No expansion nodes supported.
No additional media storage supported.

 Primary/Secondary   
    7
  15000 MHz
 8 GB

Disk 1: 80 GB for OS 
Disk 2: 600 GB for DB

User must add media disks prior to installation.

Expansion    7 10000 MHz
8 GB

Disk 1: 80 GB for OS
Disk 2: 80 GB

User must add media disks prior to installation.


Supported OVA Templates: Cisco MediaSense, Release 8.5
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CMS_6T_main_server_v8.5_vmv7 7 8 GB 2 X 146 GB (thick provisioning) 1 Release 8.5(1)
CMS_12T_main_server_v8.5_vmv7 7 8 GB 2 X 300 GB (thick provisioning) 1
CMS_expansion_server_v8.5_vmv7 7
 8 GB 2 x 80 GB (thick provisioning) 1
CMS_12T_primary_secondary_servers_v8.5.2_vmv7
7
 8 GB
 2 X 150 GB (thick provisioning)
 1

Release 8.5(2)

Release 8.5(3)

Release 8.5(4)

CMS_24T_primary_secondary_servers_v8.5.2_vmv7
7
 8 GB
 2 X 300 GB (thick provisioning)
 1
CMS_60T_primary_secondary_servers_v8.5.2_vmv7
7
 8 GB
 2 X 600 GB (thick provisioning)
 1
CMS_expansion_server_v8.5.2_vmv7 7 8 GB 2 x 80 GB (thick provisioning) 1
CMS_SRE_v8.5_vmv7 2 6 GB 2 x 80 GB (thick provisioning)
1 x 200 GB (thick provisioning) for Media storage 		1 (with static MAC address) Release 8.5(4)


Cisco Unified Intelligence Center

See also:

Supported OVA Templates: Cisco Unified Intelligence Center
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CUIC (200 Reporting Users) 4 6 GB 1x 146 GB 1

Cisco Unified Contact Center Management Portal

See also:

Supported OVA Templates: Cisco Unified Contact Center Management Porta
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
CCMP Single Server Deployment (<1500 Agents) 4 4 GB 1x 100 GB 1
CCMP Web Server (< 8000 Agents)
4
 4 GB
 1x 100 GB
 1
CCMP DB Server (< 8000 Agents) 8 8 GB 2x 100 GB 1
CCMP Web/App Server Large Deployment (> 8000 Agents) 8 16 GB 1x 100 GB 1
CCMP DB Server Large Deployment (> 8000 Agents)
8
 16 GB
 1 x 100 GB, 1 x 250 GB
 1

Cisco SocialMiner

See also:

Supported OVA Templates: Cisco SocialMiner
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC
Large deployment option 4 12 GB 1x 146 GB and 1x 256 GB 1
Small deployment option 2 8 GB 2x 80GB 1


Cisco Unified Email Interaction Manager and Web Interaction Manager

  

Application, OVA Capacity and Notes+Download Link Contents No of VM's to deploy of each component vCPU vDisk vRAM/Memory

EIMWIM_Template_1_v2.0

Deployment Option:

100 agents - Email Only

 Application, Services Server ,File server Messaging Server ,Web Server and Database server 1 2  1 x 80GB 4

EIMWIM_Template_2_v2.0

Deployment Option:

140 agents - Email Only


Application, Services Server ,File server Messaging Server and Web server 1 2 1 x 80GB 4
Database Server 1 2 1 x 80GB 4

EIMWIM_Template_3_v2.0

Deployment Option:

100 agents - Chat only or

100 agents - Email and Chat 

Application, Services Server ,File server Messaging Server and Database server 1 2 1 x 80GB 4
Web Server 1 1 1 x 80GB 2 

EIMWIM_Template_4_v2.0

Deployment Option:

250 Agents - Email and Chat or
120 Agents - BC and CallBack



Web Server 1 1 1 x 80GB 1 
Application server 1 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 4
Database Server 1 2  1 x 80 GB for OS, 1 x 150 GB for DB 4
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2

EIMWIM_Template_5_v2.0

Deployment Option:

500 Agents - Email and Chat or
240 Agents - BC and CallBack


 Web Server 2  1 1 x 80GB 1 
Application server 2 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 4
Database Server 1 4 1 x 80 GB for OS, 1 x 400 GB for DB 8
File Server 1 2 1 x 80GB 2
Messaging Server 1 1 1 x 80GB 2

EIMWIM_Template_6_v2.0

Deployment Option:

750 Agents - Email and Chat or
360 Agents - BC and CallBack

 Web Server 3 1 1 x 80GB 1
Application server 3 2 1 x 80GB 2
Services Server 1 2 1 x 80GB 4
Database Server 1 8 1 x 80 GB for OS, 1 x 400 GB for DB 16 
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2

EIMWIM_Template_7_v2.0

Deployment Option:

1000 Agents - Email and Chat or
480 Agents - BC and CallBack

 Web Server 4 1 1 x 80GB 1
Application server 4  2 1 x 80GB 2
Services Server 1 2 1 x 80GB 8
Database Server 1 8 1 x 80 GB for OS, 1 x 400 GB for DB 16
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2

EIMWIM_Template_8_v2.0

Deployment Option:

1250 Agents - Email and Chat or
600 Agents - BC and CallBack

 Web Server 5  1 1 x 80GB 1 
Application server 5 2 1 x 80GB 2 
Services Server 1 2 1 x 80GB 8
Database Server 1 8 1 x 80 GB for OS, 1 x 400 GB for DB 16
File Server 1 2 1 x 80GB 2
Messaging Server 1 2 1 x 80GB 2

 

Cisco Media Blender

 Application, OVA Capacity and Notes+Download Link

        Contents       No of VM's to deploy of each component vCPU vDisk vRAM/Memory


Cisco Media Blender

 

Cisco Media Blender


1


2


1 x 80GB


2

 

Cisco Finesse

See also:

Supported OVA Templates: Cisco Finesse
Application, OVA Capacity and Notes+Download Link vCPU Cores vRAM / Memory vDisk vNIC Notes
Finesse_2000_agents_v9.0.1_vm8 4 8 GB 1x 146 GB 1 Release 9.0(1)
Finesse_2000_agents_v1.0_vmv7  4 8 GB 1x 146 GB 1 Release 8.5(3)

  

TelePresence Applications

Supported OVA Templates: TelePresence Applications
Application, OVA Capacity and Notes+Download Link vCPU Cores
 vRAM / Memory vDisk vNIC Notes
 Cisco TelePresence Manager
 2 8 GB (4 GB reserved) 1 x 200 GB 1

1.9.0 Supported Co-residency Configurations:

  • Up to 4 CTS-Manager instances can be installed on a single server, for service provider deployments with no more than 50 endpoints under management per instance of CTS-Manager.
  • 1 CTS-Manager and 1 CTMS can be installed on a single UCS server.


Cisco TelePresence Multipoint Switch
 4 6 GB (2.304 GB reserved) 1 x 100 GB 1

1.9.0 Supported Co-residency Configurations:

  • 2 CTMS instances can be installed on a single UCS server.
  • 1 CTMS and 1 CTS-Manager can be installed on a single UCS server.


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