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Revision as of 15:27, 31 January 2012

Go to: Guidelines to Edit UC Virtualization Pages

Supported Virtual Machine OVA Templates

A virtual machine template defines the configuration of the virtual machine's virtual hardware. Open Virtualization Format (OVF) is an open standard for describing a virtual machine template, and Open Virtualization Archive (OVA) is an open standard to package and distribute these templates. Files in OVA format have an extension of ".ova".

Cisco Unified Communications applications must use one of the supported virtual machine configurations in the tables below in order to be supported. The OVAs contain virtual hard disks with pre-aligned disk partitions. Using the OVA is the only way to deploy the UC applications on aligned disks. Using the OVA also guarantees that all configuration of the virtual machine is correct and supported.

In the tables below users refers to the Cisco Unified Communications Sizing Tool and the design guides for the indicated user count at a particular BHCA, number of devices per user, device mix per VM, etc. Actual capacity and total supported devices will be design-dependent; please follow all rules in the design guides and sizing tools.

See Downloading OVA Templates for UC Applications for more information on how to download OVA templates for UC Applications.

For Specifications-based deployments (non TRC deployments), the CPU core count AND the CPU core speed correspond to physical CPU cores and physical CPU core speeds. Both are required to be met to support a full load VM OVA. At this time, only core speed for full load is defined. Do not use lower physical CPU core speeds until Cisco defines minimum speed for lower load levels. Cisco TAC will not troubleshoot a VM that is not receiving sufficient CPU cycles.

Unified Communications Manager

Cisco Emergency Responder

**Supported OVA Templates: Cisco Emergency Responder**
Application, OVA Capacity and Notes+Download Link	vCPU Cores and Speed per Core	vRAM / Memory	vDisk	vNIC	Notes
12,000 users (C200 only)	2 @ 2.13 GHz each (600 MHz reserved)	4 GB (4 GB reserved)	1 x 80 GB	1	Use on C200 M2 TRC#1 only. Limits: 12,000 IP phones 2,500 analog phones 1,200 roaming phones (per Emergency Responder cluster) 500 LAN switches 30,000 switch ports 3,000 ERLs
20,000 users	1 @ 2.55 MHz (600 MHz reserved)	2.25 GB (2.304 GB reserved)	1 x 80 GB	1	Not for use on C200 M2 TRC#1. Limits: 20,000 IP phones 5,000 analog phones 2,000 roaming phones (per Emergency Responder cluster) 1,000 LAN switches 60,000 switch ports 7,500 ERLs
30,000 users	2 @ 2.55 MHz each	6 GB	2 x 80 GB	1	Not for use on C200 M2 TRC#1. Limits: 30,000 IP phones 10,000 analog phones 3,000 roaming phones (per Emergency Responder cluster) 2,000 LAN switches 120,000 switch ports 10,000 ERLs

Session Manager Edition

**Supported OVA Templates: Session Manager Edition**
Application, OVA Capacity and Notes+Download Link	vCPU Cores and Speed per Core	vRAM / Memory	vDisk	vNIC	Notes
Use CUCM "7500 users"	See CUCM "7500 users"	See CUCM "7500 users"	See CUCM "7500 users"	See CUCM "7500 users"

Unified Attendant Consoles

**Supported OVA Templates: Unified Attendant Consoles**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
OVA for CUxAC	1 @ 2.55 GHz	2 GB	1x 80GB	1	Note: Cisco does not provide preconfigured OVA files for CUxAC. Please build manually using these requirements. CUxAC requires a VM to meet or exceed minimum physical server specs described on the CUxAC datasheet

Cisco Intercompany Media Engine

**Supported OVA Templates: Cisco Intercompany Media Engine, Release 8.6(2)**
VM OVA Capacity	VM OVA Parameters					Notes
VM OVA Capacity	vCPU Cores (= Physical Cores)	Physical CPU Load was Calibrated To	vRAM (=Physical Memory)	vDisk (=Physical space)	vNIC	Notes
CIME 5 peer IDs node Only for non-BE6K/C200M2 TRC#1	2 (with 3600 MHz reservation)	E5540 2.53 GHz	6 GB (with all 6 GB reserved)	1x 80 GB disk with pre-aligned disk partitions	1	Not for use with UCS C200M2 TRC#1 or BE6000. Up to 5 peer IDs.
CIME 10 peer IDs node Only for non-BE6K/C200M2 TRC#1	4 (with 7200 MHz reservation)	E5540 2.53 GHz	6 GB (with all 6 GB reserved)	2x 80 GB disk with pre-aligned disk partitions	1	Not for use with UCS C200M2 TRC#1 or BE6000. Up to 10 peer IDs.

Cisco Unity Connection

Cisco Unity

**Supported OVA Templates: Cisco Unity**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
5000 users	2 (requires VMware CPU Affinity)	4 GB	4x 24 GB vDisk 1 = Operating system vDisk 2 = Cisco Unity binaries vDisk 3 = Cisco Unity logs, SQL Server transaction logs vDisk 4 = Cisco Unity Message Repository (UMR), SQL Server database	1	Cisco does not provide preconfigured OVA files for Cisco Unity. Please build manually using these requirements and the configuration information in the Design Guide for Cisco Unity Virtualization. Limits: 48 ports 36 text-to-speech ports
15,000 users	4 (requires VMware CPU Affinity)	4 GB	4x 24 GB vDisk 1 = Operating system vDisk 2 = Cisco Unity binaries vDisk 3 = Cisco Unity logs, SQL Server transaction logs vDisk 4 = Cisco Unity Message Repository (UMR), SQL Server database	1	Cisco does not provide preconfigured OVA files for Cisco Unity. Please build manually using these requirements and the configuration information in the Design Guide for Cisco Unity Virtualization. Limits: 144 ports 36 text-to-speech ports

Cisco Unified Presence

See also:

Cisco Unified Contact Center Express/Cisco Unified IP Intelligent Voice Response (IP IVR)

Note:

The information for Unified IP IVR is the same as Unified CCX.

See also:

Virtualization for Unified CCX
Unified CCX OVA Templates:
Note: Unified CCX OVA version 2 is for use with ESXi 4.1. Please follow Unified Communications VMware Requirements for ESXi 4.1 requirements (VMware Tools upgrade, LRO disabling, etc.)

**Supported OVA Templates: Cisco Unified Contact Center Express**
Application, OVA Capacity and Notes+Download Link		vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
100 agents (Release 8.5(1))		2	4 GB	1x 146 GB vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs	1
300 agents (Release 8.0(2) and Release 8.5(1))		2	4 GB	2x 146 GB vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2	1
400 agents (Release 8.5(1))		4	8 GB	2x 146 GB vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2	1
Single OVA (Release 8.5 (1) or later)	100 agents	2	4 GB	1x 146 GB vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs	1
	300 agents	2	4 GB	2x 146 GB vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2	1
	400 agents	4	8 GB	2x 146 GB vDisk 1 = Operating System and Unified CCX binaries vDisk 2 = RAID 1 mirror will be setup between vDisk 1 and vDisk 2	1
Unified CCX WFM 8.5.2		2	4 GB	vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files vDisk 2 = Optional - can be used to hold SQL Server Data files	1	Capacities 900 named users 300 concurrent users
Unified CCX WFO QM 8.5.2 Base Server Configuration (CR/QM/AQM)		2	4 GB	vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage)	1	Capacities 3600 named users 1200 concurrent users
Unified CCX WFO QM 8.5.2 Recording Server Configuration (CR/QM/AQM)		4	4 GB	vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM recording service binaries vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording cache	1	Capacities 300 concurrent voice recordings for Server (SPAN) and Network recording 150 concurrent voice and screen recordings, recordings for Server (SPAN) and Network recording
Unified CCX WFM 8.5.1		2	2 GB	2x 146 GB vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server, SQL Server Data files vDisk 2 = Optional - can be used to hold SQL Server Data files	1	Capacities 300 named users 150 concurrent users
Unified CCX WFO QM 8.5.1 Base Server Configuration (CR/QM/AQM)		2	2 GB	2x 146 GB vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage)	1	Capacities 300 named users 150 concurrent users

UC Management Suite (PM, OM, SM, SSM)

There are different OVAs for premise UC on UCS deployments vs. Hosted Collaboration Solution deployments.

**Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Premise UC on UCS Deployments**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	IOPS (avg) (1)	IOPS (max) (1)	vNIC	Notes
CUPM up to 1K phones (VM-CUCMS_1S)	1	2 GB	1x 30 GB	100	500	1
CUPM 1K to 10K phones	4	4 GB	1x 40 GB (2)	100	500	1
CUPM 10K to 60K phones app server	4	4 GB	1x 30 GB(3)	100	500	1	requires DB VM
CUPM 10K to 60K phones database server	4	8 GB	1x 120 GB(3)	100	500	1	requires App VM
CUOM/SM 1K phones	1	3 GB	1x 50 GB	6	15	1
CUOM 10K phones (VM-CUCMS_2L)	2	8 GB	1x 72 GB			1
CUOM 45K phones (VM-CUCMS_4L)	4	8 GB	2x 60 GB			1
CUSM 10K Phones (VM-CUCMS_2)	2	4 GB	1x 72 GB			1
CUSM 45K Server (VM-CUCMS_4)	4	4 GB	2x 60 GB			1
CUSSM 10K phones (VM-CUCMS_1)	1	4 GB	1x 60 GB			1
CUSSM 45K Phones	2	4 GB	1x 72 GB			1
CUCMS 10K phones Co-resident (VM_CUCMS_8)	8	16 GB	1x 320 GB (2)	100	500	1

Notes:
(1) IOPS are for each CM publisher synced in parallel. If only one CM publisher then IOPS are 100/500. The maximum figures would be expected during nightly Infrastructrure or Subscriber syncs.
(2) PM requires SAS or SCSI drives for deployments over 1K phones up to 10k phones (Disks must be aligned)
(3) PM requires FC SAS for deployments over 10K phones (Disks must be aligned)

**Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Premise Systems**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC
PM 1K Server OVA	1	2 GB	1x 30 GB	1
PM 1K to 10K Server OVA	4	4 GB	1x 40 GB	1
PM 10K to 60K App/Web Server OVA	4	4 GB	1x 30 GB	1
PM 10K to 60K Database Server OVA	4	8 GB	1x 120 GB	1
OM, SM, SSM OVAs CPU/Memory in table above.				1

**Supported OVA Templates: UC Management Suite (PM, OM, SM, SSM) for Hosted Collaboration Solution**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
CUOM+CUSM 1K phones for HCS (HCS_OM&SM_1K)	1	3 GB	1x 50 GB	1
CUPM 1K phones for HCS (HCS_PM_1K)	1	2 GB	1x 30 GB	1

Unified Contact Center Enterprise

See also:

Templates are available for Windows Server 2003 and Windows Server 2008 R2. Download the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.

Configuration Name	vCPU Cores	vRAM / Memory (GB)	vDisk (GB)	vNIC	Notes
Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file
Router 12000 agents	4	8	1 x80	2	Supported on Windows 2008 only
Logger 12000 agents	4	8	1x 80 for OS 1x 500 for DB	2	The two vDisks can be in the same datastore Supported on Windows 2008 only
Router 8000 agents	2	4	1 x80	2
Logger 8000 agents	4	4	1x 80 for OS 1x 150 for DB	2	The two vDisks can be in the same datastore
Rogger 4000 agents	4	4	1x 80 for OS 1x 150 for DB	2	The two vDisks can be in the same datastore
Agent PG – CTIOS 2000 agents	2	4	1x 80	2
Agent PG – CAD 1000 agents	2	4	1x 80	2
Agent PG – CTIOS 450 agents	1	2	1x 80	2
Agent PG – CAD 297 agents	1	2	1x 80	2
MR PG 2000 agents 10 pims	2	4	1x 80	2
MR PG 1000 agents 5 pims	1	2	1x 80	2
VRU PG 9600 ports 10 pims	2	2	1x 80	2
VRU PG 1200 ports 4 pims	1	2	1x 80	2
Avaya ACD PG	2	4	1x 80	2	See the Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise and Hosted for capacity information.
TDM ACD PG 2000 agents	2	4	1x 80	2
TDM ACD PG 250 agents	1	2	1x 80	2
UCC Gateway PG 2000 agents	2	4	1x 80	2
UCC Gateway PG 450 agents	1	2	1x 80	2
Administration Client	1	2	1x 40	1	(Client AW)
Administration Server - AW	1	2	1x 40	1
AW-HDS	4	4	1x 80 for OS 1x 500 for DB	1	(200 reporters.) The two vDisks can be in the same datastore
AW-HDS-DDS	4	4	1x 80 for OS 1x 500 for DB	1	(200 reporters.) The two vDisks can be in the same datastore
HDS-DDS	4	4	1x 80 for OS 1x 500 for DB	1	(200 reporters.) The two vDisks can be in the same datastore
CCMP single box 1500 agents	4	4	1x 100	1
CCMP Web/App Svr 8000 agents	4	4	1x 100	1
CCMP with Config AW 1500 agents	4	4	1x 100	1
CCMP DB only 8000 agents	8	4	1x 250	1

Unified Customer Voice Portal

See also:

**Supported OVA Templates: Unified Customer Voice Portal**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
Unified CVP Call Server + VXML Server (co-located Call Server and VXML Server) (Media Server is optionally included depending on the conditions. See CVP co-residency section for detail)	4	4 GB	1x 146 GB	1	Template Name: Cisco Unified CVP Call Server-VXML Server.ova
Unified CVP Reporting Server (Large)	4	4 GB	Disk 1 - 72 GB, Disk 2 - 438 GB	1	Template Name: Cisco Unified CVP Reporting Server.ova
Unified CVP Operations Console	2	2 GB	1x 20 GB	1	Template Name: Cisco Unified CVP Operations Console.ova

Cisco MediaSense

See also:

**Supported OVA Templates: Cisco MediaSense**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
CMS_6T_main_server_v8.5_vmv7	7	8 GB	2 X 146 GB (thick provisioning)	1	Release 8.5(1)
CMS_12T_main_server_v8.5_vmv7	7	8 GB	2 X 300 GB (thick provisioning)	1
CMS_expansion_server_v8.5_vmv7	7	8 GB	2 x 80 GB (thick provisioning)	1
CMS_12T_primary_secondary_servers_v8.5.2_vmv7	7	8 GB	2 X 150 GB (thick provisioning)	1	Release 8.5(2) Release 8.5(3) Release 8.5(4)
CMS_24T_primary_secondary_servers_v8.5.2_vmv7	7	8 GB	2 X 300 GB (thick provisioning)	1
CMS_60T_primary_secondary_servers_v8.5.2_vmv7	7	8 GB	2 X 600 GB (thick provisioning)	1
CMS_expansion_server_v8.5.2_vmv7	7	8 GB	2 x 80 GB (thick provisioning)	1
CMS_SRE_v8.5_vmv7	2	6 GB	2 x 80 GB (thick provisioning) 1 x 200 GB (thick provisioning) for Media storage	1 (with static MAC address)	Release 8.5(4)

Cisco Unified Intelligence Center

See also:

**Supported OVA Templates: Cisco Unified Intelligence Center**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
CUIC (200 Reporting Users)	4	6 GB	1x 146 GB	1

Cisco Unified Contact Center Management Portal

See also:

**Supported OVA Templates: Cisco Unified Contact Center Management Portal**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC
Unified CCMP (1500 Agents)	4	4 GB	1x 100 GB	1
Unified CCMP (Web/App Srv Only) (8000 Agents)	4	4 GB	1x 100 GB	1
Unified CCMP (DB Only) (8000 Agents)	8	4 GB	1x 250 GB	1

Cisco SocialMiner

See also:

**Supported OVA Templates: Cisco SocialMiner**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
Standard Production Server	4	12 GB	1x 146 GB and 1x 256 GB	1

Cisco Unfied Email Interaction Manager and Web Interaction Manager

Application, OVA Capacity and Notes+Download Link	Contents	No of VM's to deploy of each component	vCPU	vDisk	vRAM/Memory
EIMWIM_Template_1_v2.0 Deployment Option: 100 agents - Email Only	Application, Services Server ,File server Messaging Server ,Web Server and Database server	1	2	1 x 80GB	4
EIMWIM_Template_2_v2.0 Deployment Option: 140 agents - Email Only	Application, Services Server ,File server Messaging Server and Web server	1	2	1 x 80GB	4
	Database Server	1	2	1 x 80GB	4
EIMWIM_Template_3_v2.0 Deployment Option: 100 agents - Chat only or 100 agents - Email and Chat	Application, Services Server ,File server Messaging Server and Database server	1	2	1 x 80GB	4
	Web Server	1	1	1 x 80GB	2
EIMWIM_Template_4_v2.0 Deployment Option: 250 Agents - Email and Chat or 120 Agents - BC and CallBack	Web Server	1	1	1 x 80GB	1
	Application server	1	2	1 x 80GB	2
	Services Server	1	2	1 x 80GB	4
	Database Server	1	2	1 x 80 GB for OS, 1 x 150 GB for DB	4
	File Server	1	2	1 x 80GB	2
	Messaging Server	1	2	1 x 80GB	2
EIMWIM_Template_5_v2.0 Deployment Option: 500 Agents - Email and Chat or 240 Agents - BC and CallBack	Web Server	2	1	1 x 80GB	1
	Application server	2	2	1 x 80GB	2
	Services Server	1	2	1 x 80GB	4
	Database Server	1	4	1 x 80 GB for OS, 1 x 400 GB for DB	8
	File Server	1	2	1 x 80GB	2
	Messaging Server	1	1	1 x 80GB	2
EIMWIM_Template_6_v2.0 Deployment Option: 750 Agents - Email and Chat or 360 Agents - BC and CallBack	Web Server	3	1	1 x 80GB	1
	Application server	3	2	1 x 80GB	2
	Services Server	1	2	1 x 80GB	4
	Database Server	1	8	1 x 80 GB for OS, 1 x 400 GB for DB	16
	File Server	1	2	1 x 80GB	2
	Messaging Server	1	2	1 x 80GB	2
EIMWIM_Template_7_v2.0 Deployment Option: 1000 Agents - Email and Chat or 480 Agents - BC and CallBack	Web Server	4	1	1 x 80GB	1
	Application server	4	2	1 x 80GB	2
	Services Server	1	2	1 x 80GB	8
	Database Server	1	8	1 x 80 GB for OS, 1 x 400 GB for DB	16
	File Server	1	2	1 x 80GB	2
	Messaging Server	1	2	1 x 80GB	2
EIMWIM_Template_8_v2.0 Deployment Option: 1250 Agents - Email and Chat or 600 Agents - BC and CallBack	Web Server	5	1	1 x 80GB	1
	Application server	5	2	1 x 80GB	2
	Services Server	1	2	1 x 80GB	8
	Database Server	1	8	1 x 80 GB for OS, 1 x 400 GB for DB	16
	File Server	1	2	1 x 80GB	2
	Messaging Server	1	2	1 x 80GB	2

Cisco Media Blender

Application, OVA Capacity and Notes+Download Link

Contents

No of VM's to deploy of each component

vCPU

vDisk

vRAM/Memory

Cisco Media Blender

1

2

1 x 80GB

2

Cisco Finesse

See also:

**Supported OVA Templates: Cisco Finesse**
Application, OVA Capacity and Notes+Download Link	vCPU Cores	vRAM / Memory	vDisk	vNIC	Notes
Finesse_2000_agents_v1.0_vmv7	4	8 GB	1x 146 GB	1	Release 8.5(3)

Back to: Unified Communications in a Virtualized Environment

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Unified Communications Virtualization Downloads (including OVA/OVF Templates)

From DocWiki

Revision as of 15:27, 31 January 2012

Contents

Supported Virtual Machine OVA Templates

Unified Communications Manager

Cisco Emergency Responder

Session Manager Edition

Unified Attendant Consoles

Cisco Intercompany Media Engine

Cisco Unity Connection

Cisco Unity

Cisco Unified Presence

Cisco Unified Contact Center Express/Cisco Unified IP Intelligent Voice Response (IP IVR)

UC Management Suite (PM, OM, SM, SSM)

Unified Contact Center Enterprise

Unified Customer Voice Portal

Cisco MediaSense

Cisco Unified Intelligence Center

Cisco Unified Contact Center Management Portal

Cisco SocialMiner

Cisco Unfied Email Interaction Manager and Web Interaction Manager

Cisco Media Blender

Cisco Finesse

Views

Personal tools

Navigation

Search

Toolbox

@@ Line 1: / Line 1: @@
 '''Go to: [[Guidelines to Edit UC Virtualization Pages|Guidelines to Edit UC Virtualization Pages]]'''<br>
 ----
 <br>
 = Supported Virtual Machine OVA Templates  =
@@ Line 19: / Line 19: @@
 == Unified Communications Manager  ==
 *[http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=278875240 General OVA Template Download Location]<br>
 *[[OVA Template Details for Unifed CM Release 8.0]]<br>
 *[[OVA Template Details for Unifed CM Release 8.5]]<br>
 *[[OVA Template Details for Unifed CM Release 8.6]]<br>
 <br><br>
 == Cisco Emergency Responder  ==
@@ Line 94: / Line 94: @@
 |}
 <br>
 == Session Manager Edition  ==
@@ Line 117: / Line 117: @@
 |}
 <br>
 == Unified Attendant Consoles  ==
@@ Line 140: / Line 140: @@
 |}
 <br>
 == Cisco Intercompany Media Engine  ==
@@ Line 147: / Line 147: @@
 |+ '''Supported OVA Templates: Cisco Intercompany Media Engine, Release 8.6(2)'''
 |- style="background: rgb(229,228,226)"
 ! rowspan="2" | VM OVA Capacity <br>
 ! colspan="5" | VM OVA Parameters<br>
 ! rowspan="2" | Notes <br>
 |- style="background: rgb(229,228,226)"
@@ Line 158: / Line 158: @@
 |-
 !
 CIME 5 peer IDs node<br><br>Only for non-BE6K/C200M2 TRC#1
 | 2 <br>(with 3600 MHz reservation)<br>
 | E5540 2.53 GHz
 | 6 GB <br>(with all&nbsp;6 GB reserved)
@@ Line 166: / Line 166: @@
 | 1
 | Not for use with UCS C200M2 TRC#1 or BE6000.<br><br>Up to 5 peer IDs.
 <br>
 |-
 !
 CIME 10 peer IDs node<br><br>Only for non-BE6K/C200M2 TRC#1
 | 4 <br>(with 7200 MHz reservation)<br>
 | E5540 2.53 GHz
 | 6 GB <br>(with all&nbsp;6 GB reserved)
@@ Line 178: / Line 178: @@
 | 1
 | Not for use with UCS C200M2 TRC#1 or BE6000.<br><br>Up to 10 peer IDs.
 <br>
 |}
 <br>
 <br>
 == Cisco Unity Connection  ==
 *[http://www.cisco.com/cisco/software/type.html?mdfid=283062758&flowid=5455 General Unity Connection OVA Template Download Location]<br>
 *[[OVA Template Details for Unity Connection Release 8.0]]<br>
 *[[OVA Template Details for Unity Connection Release 8.5]]<br>
 *[[OVA Template Details for Unity Connection Release 8.6.1]]<br>
 *[[OVA Template Details for Unity Connection Release 8.6.2]]<br>
 <br><br>
 == Cisco Unity  ==
@@ Line 250: / Line 250: @@
 |}
 <br>
 == Cisco Unified Presence  ==
@@ Line 257: / Line 257: @@
 *[http://www.cisco.com/cisco/software/navigator.html?mdfid=280448682&i=rs General OVA Template Download Location]
 *[[OVA Template Details for Unified Presence Release 8.0(x)]]<br>
 *[[OVA Template Details for Unified Presence Release 8.5(x)]]<br>
 *[[OVA Template Details for Unified Presence Release 8.6(1)]]<br>
 *[[OVA Template Details for Unified Presence Release 8.6(2)]]<br>
 *[[OVA Template Details for Unified Presence Release 8.6(3)]]<br>
 *[[OVA Template Details for Unified Presence Release 8.6(4)]]<br>
 <br>
 == Cisco Unified Contact Center Express/Cisco Unified IP Intelligent Voice Response (IP IVR)  ==
@@ Line 431: / Line 431: @@
 :*300 named users
 :*150 concurrent users
-|-
-! colspan="2" | [http://www.cisco.com/cisco/software/release.html?mdfid=270569179&flowid=5217&softwareid=283733053&release=1.1&rellifecycle=&relind=AVAILABLE&reltype=all Unified CCX WFO QM Configuration (CR/QM/AQM)]
-| 2
-| 2 GB
-|
-x 146 GB
-:*vDisk 1 = 40 GB Minimum Operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, SQL Server Data files
-:*vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (Size may vary depending upon usage )
-| 2
-|
-Capacities
-:*300 named users
-:*150 concurrent users
-:*150 voice recordings, for all recording types (desktop, server and network)
-:*150 voice+screen recordings, for all recording types (desktop, server and network)
 |}
@@ Line 457: / Line 438: @@
 There are different OVAs for premise UC on UCS deployments vs. Hosted Collaboration Solution deployments.
 <br>
 {| border="1"
@@ Line 583: / Line 564: @@
 Notes: <br>(1) IOPS are for each CM publisher synced in parallel. If only one CM publisher then IOPS are 100/500. The maximum figures would be expected during nightly Infrastructrure or Subscriber syncs. <br>(2) PM requires SAS or SCSI drives for deployments over 1K phones up to 10k phones (Disks must be aligned) <br>(3) PM requires FC SAS for deployments over 10K phones (Disks must be aligned)
 <br>
 {| border="1"
@@ Line 632: / Line 613: @@
 |}
 <br>
 {| border="1"
@@ Line 670: / Line 651: @@
 Templates are available for Windows Server 2003 and Windows Server 2008 R2. [http://www.cisco.com/cisco/software/release.html?mdfid=268439622&release=1.1&relind=AVAILABLE&flowid=5210&softwareid=283914286&rellifecycle=&reltype=latest Download] the appropriate OVA file for the Windows OS that you are configuring. When you deploy the OVA, a drop-down list of the configurations are presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.
 <br>
 {| border="1" cellspacing="3" cellpadding="3"
@@ Line 678: / Line 659: @@
 ! vRAM / Memory (GB)
 ! vDisk (GB)
 ! vNIC<br>
 ! Notes
 |-
 | colspan="7" | '''Note: Windows Server 2008 R2 configurations are contained in the UCCE_8.5_win2008_vmv7_v1.1.ova file, Windows Server 2003 configurations are contained in the UCCE_8.5_win2003_vmv7_v1.1.ova file'''
+|-
+| '''Router 12000 agents'''
+| 4
+| 8
+| 1 x80
+| 2
+| Supported on Windows 2008 only&nbsp;
+|-
+| '''Logger&nbsp;12000 agents'''
+| 4
+| 8
+| 1x 80 for OS<br>1x&nbsp;500 for DB
+| 2
+|
+The two vDisks can be in the same datastore
+Supported on Windows 2008 only
 |-
 | '''Router 8000 agents'''
@@ Line 930: / Line 929: @@
 |-
 ! CMS_expansion_server_v8.5_vmv7
 | 7<br>
 | 8 GB
 | 2 x 80 GB (thick provisioning)
 | 1
 |-
 ! CMS_12T_primary_secondary_servers_v8.5.2_vmv7 <br>
 | 7<br>
 | 8 GB<br>
 | 2 X 150 GB (thick provisioning)<br>
 | 1
 | rowspan="4" |
@@ Line 945: / Line 944: @@
 Release 8.5(3)
 Release 8.5(4)
 |-
 ! CMS_24T_primary_secondary_servers_v8.5.2_vmv7 <br>
 | 7<br>
 | 8 GB<br>
 | 2 X 300 GB (thick provisioning)<br>
 | 1
 |-
 ! CMS_60T_primary_secondary_servers_v8.5.2_vmv7 <br>
 | 7<br>
 | 8 GB<br>
 | 2 X 600 GB (thick provisioning)<br>
 | 1
 |-
@@ Line 1,080: / Line 1,079: @@
 |-
 |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_1_v2.0]<br>
 Deployment Option:
 agents - Email Only<br>
 | Application, Services Server ,File server Messaging Server ,Web Server and Database server
@@ Line 1,093: / Line 1,092: @@
 |-
 | rowspan="2" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_2_v2.0]<br>
 Deployment Option:
@@ Line 1,099: / Line 1,098: @@
 agents - Email Only
 <br>
 | Application, Services Server ,File server Messaging Server and&nbsp;Web server
@@ Line 1,114: / Line 1,113: @@
 |-
 | rowspan="2" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_3_v2.0]<br>
 Deployment Option:
@@ Line 1,120: / Line 1,119: @@
 agents - Chat only or
 agents -&nbsp;Email and Chat&nbsp; <br>
 | Application, Services Server ,File server Messaging Server and Database server
@@ Line 1,135: / Line 1,134: @@
 |-
 | rowspan="6" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_4_v2.0]<br>
 Deployment Option:
@@ Line 1,141: / Line 1,140: @@
 Agents - Email and Chat or<br>120 Agents - BC and CallBack
 <br>
 <br>
-<br>
-<br>
 | Web Server
@@ Line 1,186: / Line 1,181: @@
 |-
 | rowspan="6" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_5_v2.0]<br>
 Deployment Option:
 Agents - Email and Chat or<br>240 Agents - BC and CallBack<br>
 <br>
 | Web Server
@@ Line 1,231: / Line 1,226: @@
 |-
 | rowspan="6" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_6_v2.0]<br>
 Deployment Option:
 Agents - Email and Chat or<br>360 Agents - BC and CallBack<br>
 | Web Server
@@ Line 1,253: / Line 1,248: @@
 | 2
 | 1 x 80GB
-| 8
+| 4
 |-
 | Database Server
 | 1
-| 4
+| 8
 | 1 x 80 GB for OS, 1 x 400 GB for DB
 | 16&nbsp;
@@ Line 1,274: / Line 1,269: @@
 |-
 | rowspan="6" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_7_v2.0]<br>
 Deployment Option:
 &nbsp;Agents - Email and Chat or<br>480 Agents - BC and CallBack<br>
 | Web Server
@@ Line 1,317: / Line 1,312: @@
 |-
 | rowspan="6" |
 [http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all EIMWIM_Template_8_v2.0]<br>
 Deployment Option:
 &nbsp;Agents - Email and Chat or<br>600&nbsp;Agents - BC and CallBack<br>
 | Web Server
@@ Line 1,367: / Line 1,362: @@
 |-
 |
 &nbsp;'''Application, OVA Capacity and Notes+Download Link'''
 | &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; '''Contents&nbsp;&nbsp;&nbsp;&nbsp;'''&nbsp;&nbsp;
@@ Line 1,376: / Line 1,371: @@
 |-
 |
 <br>[http://www.cisco.com/cisco/software/release.html?mdfid=280970910&catid=278875240&softwareid=283929858&release=2.0&rellifecycle=&relind=AVAILABLE&reltype=all Cisco Media Blender]
 |
 &nbsp;
 Cisco Media Blender
 |
 <br>1
 |
 <br>2
 |
 <br>1 x 80GB
 |
 <br>2
 |}