Unified Communications System Troubleshooting - Revision history

Dosproul at 18:05, 24 August 2012

2012-08-24T18:05:24Z

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		+	[[Cisco Unified Communications\| '''Back to:''' Cisco Unified Communications ]]
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	<small>''This information applies to all Cisco Unified Communications System releases.''</small>		<small>''This information applies to all Cisco Unified Communications System releases.''</small>

Wamaxwel at 20:04, 28 January 2009

2009-01-28T20:04:39Z

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-	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used by sending E-mail to [mailto:sysdocwiki@cisco.com]. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>	+	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used by sending E-mail to [mailto:sysdocwiki@cisco.com sysdocwiki@cisco.com]. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>

Wamaxwel at 20:02, 28 January 2009

2009-01-28T20:02:15Z

← Older revision		Revision as of 20:02, 28 January 2009
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-	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used by sending E-mail to [~~[Mailto~~:sysdocwiki@cisco.com]]. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>	+	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used by sending E-mail to [mailto:sysdocwiki@cisco.com]. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>

Wamaxwel at 20:00, 28 January 2009

2009-01-28T20:00:12Z

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-	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>	+	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used by sending E-mail to [[Mailto:sysdocwiki@cisco.com]]. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>

Wamaxwel at 19:04, 9 December 2008

2008-12-09T19:04:59Z

← Older revision		Revision as of 19:04, 9 December 2008
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	:* [[Cisco Unified Communications -- General System Problem Areas\|General System Problem Areas]]		:* [[Cisco Unified Communications -- General System Problem Areas\|General System Problem Areas]]
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-	~~:* [[Cisco Unified Communications -- Test]]~~


	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>		<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>

Wamaxwel at 19:04, 9 December 2008

2008-12-09T19:04:07Z

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	:* [[Cisco Unified Communications -- General System Problem Areas\|General System Problem Areas]]		:* [[Cisco Unified Communications -- General System Problem Areas\|General System Problem Areas]]
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		+	:* [[Cisco Unified Communications -- Test]]


	<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>		<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used. Guidelines for submitting content are available on the [[DocWiki:About\|About DocWiki]] pages.''</small>

Pzimmerm: 1 revision

2008-11-20T20:22:07Z

1 revision

← Older revision

Revision as of 20:22, 20 November 2008

Wamaxwel at 19:20, 20 November 2008

2008-11-20T19:20:55Z

New page

<small>''This information applies to all Cisco Unified Communications System releases.''</small>

Troubleshooting networking equipment at a system level requires solid detective skills. When a problem occurs, the list of potential suspects is long. You must collect detailed information and systematically narrow the list of potential causes to determine the root problem. To organize this process, and to follow the practice of starting with a broad problem symptom and narrowing the focus to the possible devices that are causing the problem, the troubleshooting information in this Wiki will be presented in structured tables similar to the one shown below:

{| cellpadding="5" border="1"
! General Problem Area
! General Symptom
! Specific Indicators
! Possible Culprit
|-
|rowspan="2" valign="top"| Broad statement of the problem (for example, calls failing)
|valign="top"| More specific problem case #1 (for example, calls not reaching a connected state
|valign="top"| How the problem is reported and/or where to get more details on the problem (for example, alarm/alert notifications, error messages in log files, and so forth)
|valign="top"| Device(s) that may be misconfigured or not operating properly (for example, incorrect routing instructions in Unified Communications Manager). Device-specific diagnostic tools and troubleshooting steps will be presented in separate product articles with links from this table.
|-
|valign="top"| More specific problem case #2 (for example, calls routed to wrong agent in a call center environment)
|valign="top"| How the problem is reported and/or where to get more details on the problem (for example, alarm/alert notifications, error messages in log files, and so forth)
|valign="top"| Device(s) that may be misconfigured or not operating properly (for example, bad ICM scripts). Device-specific diagnostic tools and troubleshooting steps will be presented in an article with links from this table.
|}

Cisco Unified Communications system-level troubleshooting information in this wiki is divided into the following sections:

:* [[Cisco Unified Communications -- System Troubleshooting Methodology|System Troubleshooting Methodology]]

:* [[Cisco Unified Communications -- General System Problem Areas|General System Problem Areas]]

<small>''Have you had experience troubleshooting Cisco Unified Communications equipment? Can you expand on this topic? Please contribute to this wiki and share the tools and techniques you used. Guidelines for submitting content are available on the [[DocWiki:About|About DocWiki]] pages.''</small>