Unified CCX Software Compatibility Matrix for 9.0(2) SU3

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'''Go to:''' [[Compatibility Matrix for Unified CCX|'''Compatibility Matrix for Unified CCX''']]
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=== <br>'''This content has moved!'''<br>  ===
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'''Go to:''' [[Unified CCX Software Compatibility Matrix for 9.0(x) and Service Releases|'''Unified CCX Software Compatibility Matrix for 9.0(x) and Service Releases''']]<br>
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'''Its new location is:&nbsp; [https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html]'''  
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= Unified CCX and IP IVR<br>  =
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'''Please update your bookmark.''' <br> <br>
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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|-
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! width="30" align="center" style="background: rgb(229,228,226)" scope="col" |
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Unified&nbsp;CCX&nbsp;and Unified&nbsp;IP&nbsp;IVR<br>
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! width="20" align="center" style="background: rgb(229,228,226)" scope="col" | Supported&nbsp;Unified&nbsp;UCCX and&nbsp;Unified&nbsp;IP&nbsp;IVR&nbsp;Upgrade Paths<sup>1</sup><br>
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! width="30" align="center" style="background: rgb(229,228,226)" scope="col" | CAD/CAB-BE/CSD
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! width="30" align="center" style="background: rgb(229,228,226)" scope="col" | Historical Reporting<br>
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! width="30" align="center" style="background: rgb(229,228,226)" scope="col" | APIs<br>
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*9.0.2.11003-44
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*Preupgrade tool - CiscoUnifiedCCXPreUpgradeTool<br>Installer_902SU2.exe
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*UCOS Platform Version -&nbsp;<br>9.0.1.11011-1<br>
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*7.0(2)ES3
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*8.0(2)SU4
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*8.5(1)SU3
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*8.5(1)SU4
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*9.0(1)
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*9.0(2)
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*9.0(2)SU1
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*9.0(2)SU2
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*9.0.2-3002
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*9.0(2.1)
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'''CTI API'''<br>
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*10
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*11
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*12
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*13
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*14
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*15
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For Unified CCX configuration APIs, see the ''Cisco Unified Contact Center Express Developer Guide, ''located at [http://developer.cisco.com/web/uccxapi/home developer.cisco.com/web/uccxapi/home].<br>
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|}
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1.Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.<br>
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<br>
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= Solution Products and Components<br>  =
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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! width="140" bgcolor="#d3d3d3" colspan="6" scope="col" | Cisco Unified Communications Manager and Business Edition 6000<sup>1</sup>
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! width="140" bgcolor="#d3d3d3" rowspan="2" scope="col" | Cisco Hosted Collaboration Solution (HCS)
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! width="140" bgcolor="#d3d3d3" rowspan="2" scope="col" | Gateways for Outbound IVR<sup>2</sup><br>
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! width="140" bgcolor="#d3d3d3" rowspan="2" scope="col" | Cisco Unified Presence Server (CUPS)<br>
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! width="140" bgcolor="#d3d3d3" rowspan="2" scope="col" | Cisco SocialMiner<br>
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! width="140" bgcolor="#d3d3d3" rowspan="2" scope="col" | Platform Administration Web Services Management (PAWS-M)
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! width="120" bgcolor="#d3d3d3" colspan="2" scope="col" | Cisco Prime Collaboration<br>
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| width="70" bgcolor="#e6e6fa" align="center" |
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'''8.5.x'''<br>
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| width="70" bgcolor="#e6e6fa" align="center" |
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'''8.6.x'''<br>
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| width="70" bgcolor="#e6e6fa" align="center" |
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'''9.0'''<br>
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| width="70" bgcolor="#e6e6fa" align="center" |
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'''9.1'''<br>
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| width="70" bgcolor="#e6e6fa" align="center" |
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'''10.0'''<br>
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| width="70" bgcolor="#e6e6fa" align="center" |
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'''10.5'''<br>
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| width="60" bgcolor="#e6e6fa" align="center" |
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'''Prime Deployment'''<br>
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| width="60" bgcolor="#e6e6fa" align="center" | '''Prime Assurance'''
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*8.5(1)
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*8.5(1)SU1
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*8.5(1)SU2
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*8.5(1)SU3
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*8.5(1)SU4
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*8.5(1)SU5
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*8.5(1)SU6
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<br>
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*8.6(1)
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*8.6(1a)
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*8.6(2a)
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*8.6(2a)SU1
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*8.6(2a)SU2
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*8.6(2a)SU3
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*8.6(2a)SU4
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*8.6(2a)SU5
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<br>
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*9.0(1)
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*9.1(1)
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*9.1(1a)
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*9.1(2)
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*9.1(2)SU1
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*9.1(2)SU2
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*9.1(2)SU2a
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*9.1(2)SU3
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*9.1(2)SU4
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*10.0(1)<sup>3</sup>
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*10.5(1)<sup>3</sup>
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*10.5(2)
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*10.5(2)SU1
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*HCS 8.6.1
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*HCS 8.6.2
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*HCS 9.0.1
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*HCS 9.1.1
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<br>
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| Router Series
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*28XX
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*29XX
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*38XX
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*39XX
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Cisco IOS
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*15.1(3)T
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<br>
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*8.5.4
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*8.6.3
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*8.6.4
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*9.0.1
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*9.1.1
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*10.0(1)<sup>3</sup>
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<br>
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*9.0.1.10000-10
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*10.0.1.10000-9
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*9.0.1.10000-9
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*9.0
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*9.0
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1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.<br>1a. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.<br>2. The following notes apply to the IVR Outbound feature:<br>&nbsp; &nbsp; a. IVR Outbound feature is not supported on MCS-7816-I3-CCX1, MCS-7816-I4-CCX1, MCS-7816-I5-CCX1 and other hardware equivalents.<br>&nbsp; &nbsp; b. IVR Outbound is supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; http://www.cisco.com/en/US/tech/tk652/tk701/technologies_tech_note09186a0080b2ad01.shtml.<br>3. Install an Engineering Special '''ciscouccx.902SUx.cucm10-compatible.cop.sgn''' on UCCX 902 SU3 to be compatible with Unified Communications Manager 10.0(1), 10.5(1) and 10.5(2).<br>
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<br><br>
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= Workforce Optimization Compatibility  =
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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|-
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! width="140" align="center" style="background: rgb(229,228,226)" scope="col" |
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Unified CCX <br>
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! width="140" align="center" style="background: rgb(229,228,226)" scope="col" | Cisco Unified Communications Manager<br>
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! width="150" align="center" style="background: rgb(229,228,226)" scope="col" | Quality Management (QM)<sup>1</sup><sup>,2</sup><br>
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! width="150" align="center" style="background: rgb(229,228,226)" scope="col" | Workforce Management (WFM)<sup>3</sup><br>
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*9.0(2)SU3
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*8.6(2a)
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*8.6(2a)SU1
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*8.6(2a)SU2
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*8.6(2a)SU3
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*9.0(1)
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*9.1(1)
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*9.1(1a)
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*9.1(2)
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*9.1(2)SU1
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*9.0(1)<sup>4</sup><br>
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*<sup></sup>10.0(1)
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*10.5(1)
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*9.0(1)
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*10.0(1)
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*10.5(1)
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*9.0(2)SU3
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*10.0(1)
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*10.0(1)
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*10.5(1)
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*10.0(1)
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*10.5(1)
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*9.0(2)SU3
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*10.5(1)
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*10.5(2)
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*10.5(2)SU1
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*10.5(1)
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*10.5(1)
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<br>
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1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.<br>&nbsp; &nbsp; a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.<br>&nbsp; &nbsp; b. Desktop-based monitoring and recording is not supported in WoW64 mode.<br>2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the &nbsp; &nbsp; &nbsp; &nbsp; time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.<br>3. All associated Service Updates are supported with compatible versions of WFM.<br>4.&nbsp;For Cisco Unified Communications Manager 8.6 release, it is supported only from 8.6.2.22033 and later versions. <br><br>
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= Hardware<br>  =
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*For information about UC Virtualization Supported Hardware, see http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware
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*For information about Unified Communications in a Virtualized Environment, see http://docwiki.cisco.com/wiki/Unified_Communications_in_a_Virtualized_Environment#How_To
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*For information about Virtualization for Cisco Unified Contact Center Express, see http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express
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== MCS Servers<sup>1</sup><br>  ==
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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! bgcolor="#D3D3D3" align="left" scope="col" | MCS/IBM/HP Servers
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| MCS-7816-I4-CCX1<sup>2</sup><sup></sup>
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| MCS-7816-I5-CCX1
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| MCS-7825-I4-CCX1<sup>2</sup>
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| MCS-7825-I5-CCX1
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| MCS-7835-I3-CCX1
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| MCS-7845-H2-CCX2
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| MCS-7845-I2-CCX1<sup>3</sup>
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| MCS-7845-I3-CCX1
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'''Equivalent servers from IBM'''<br>For information on equivalent servers for the supported Native MCS-I servers, see http://www.cisco.com/c/en/us/products/unified-communications/7800-series-media-convergence-servers/solution-overview-listing.html .<br>
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'''Equivalent servers from HP'''<br>HP DL380-G6 Single Intel Xeon Nehalem quad-core E5504, 2.0 GHz, 4 GB RAM, 2X146GB SAS Hard Drives<br>HP DL380-G6 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz, 6 GB RAM, 4X146GB SAS Hard Drives<br>
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For information on equivalent servers for the supported Native MCS-H servers, see http://www.cisco.com/c/en/us/products/unified-communications/7800-series-media-convergence-servers/solution-overview-listing.html .<br><br>1.&nbsp;For supported ESXi versions and additional information on Unified CCX virtualization, see Virtualization for Unified CCX, available at: [http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express].<br>2.&nbsp;A minimum of 4 GB RAM is required.<br>3.&nbsp;Server is supported with replacement disks 4 x 146 GB. <br><br> <br>
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<br>
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= Third-Party Software<br>  =
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== ASR and TTS<br>  ==
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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! bgcolor="#D3D3D3" rowspan="2" scope="col" | MRCP<br>
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! bgcolor="#D3D3D3" rowspan="2" scope="col" | VXML<br>
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! bgcolor="#D3D3D3" colspan="4" scope="col" | Speech Servers<br>
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! bgcolor="#E6E6FA" scope="col" | IBM WebSphere Voice Server<br>
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! bgcolor="#E6E6FA" scope="col" | Nuance 8.5<sup>1, 2</sup><br>
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! bgcolor="#E6E6FA" scope="col" | Nuance 9.0<sup>1, 2</sup><br>
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! bgcolor="#E6E6FA" scope="col" | Scansoft/Nuance<sup>1</sup><br>
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*1.0<br>
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*2.0<br>
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*MRCP Server 1.0
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*ASR – WebSphere Voice Server 5.1.3
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*TTS – CTTS 5.1.3
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*&nbsp; WVS Language Support 5.1.3
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*MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12
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*Speech Recognition 8.5, SP050513 or 8.5, SP050930
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*Vocalizer 4.0.4 or 4.0.5 or 4.0.6
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*Speech Server 5.0.2
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&nbsp;&nbsp;&nbsp;&nbsp; Recognizer 9.0.3<br>&nbsp; &nbsp; &nbsp;RealSpeak 4.5.0
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*Speech Server 5.1.5
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&nbsp;&nbsp;&nbsp;&nbsp; Recognizer 9.0.16<br>&nbsp; &nbsp; &nbsp;Vocalizer 4.5.0
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*Speech Server 5.0.10
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&nbsp;&nbsp;&nbsp;&nbsp; Recognizer 9.0.16<br>&nbsp; &nbsp; &nbsp;RealSpeak 4.5.0<br>&nbsp; &nbsp; &nbsp;
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*SpeechWorks Media Server 3.1.6 or 3.1.9
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*Open Speech Recognition Server 3.0.4 or 3.0.9
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*RealSpeak 4.0.6 or 4.0.10
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|}
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1.<sup></sup>Latest version of the ASR-TTS packages recommended by Nuance can be used. See [http://network.nuance.com/portal/server.pt http://network.nuance.com/portal/server.pt]. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.<br>2. Nuance Version 9.0 and later should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions will continue using "Nuance" as the Grammar Variant.<br>
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== Crystal Reports<br>  ==
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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| Developer Edition 11.0, 11.5, and 12.0<br>
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| Professional Edition 11.0 and 11.5<br>
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<br>
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== Enterprise Database<br>  ==
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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| Oracle 10g R2, Oracle 10g XE<br>
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| Oracle 11g R2<br>
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| Sybase Adaptive Server 12<br>
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| IBM DB2 8.2<br>
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| MS SQL Server 2000
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| MS SQL Server 2005<br>
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| MS SQL Server 2008<br>
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| MS SQL Server 2012<br>
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<br>
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== Microsoft Exchange Server<br>  ==
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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| Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP)
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| Microsoft Exchange Server 2007 - Enterprise Edition<br>
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| Microsoft Exchange Server 2010 - Enterprise Edition<br>
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<br>
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== Wallboard&nbsp;<br>  ==
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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|-
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| Spectrum 3.1.2<br>
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| INOVA (light link) 5.7 <br>
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<br>
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= Supported Browsers  =
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{| width="1200" cellspacing="1" cellpadding="1" border="1"
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| Internet Explorer 7, 8 (Windows XP, Windows Vista) <br>
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| Internet Explorer 8 (Windows 7)
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| Firefox 3.5, 3.6<br>
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==== Note<br>  ====
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*To access Unified CCX Application Administration web application, disable the pop-up blocker for IE.<br>
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*Do not enable compatibility mode for Internet Explorer.<br>
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==== Exceptions  ====
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*CAD-BE supports Firefox (Linux). &nbsp;
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*Web chat supports Internet Explorer 8.<br><br>
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= Client Operating System<br>  =
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{| width="1200" cellspacing="1" cellpadding="1" border="1" align="center"
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|-
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! width="100" bgcolor="#D3D3D3" scope="col" rowspan="2" | <br>
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! width="100" bgcolor="#D3D3D3" scope="col" rowspan="2" | Windows XP Professional<br>
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-
! width="100" bgcolor="#D3D3D3" scope="col" colspan="3" | Windows Vista<br>
+
-
! width="100" bgcolor="#D3D3D3" scope="col" colspan="3" | Windows 7 32-bit<br>
+
-
! width="100" bgcolor="#D3D3D3" scope="col" colspan="3" | Windows 7 64-bit with WoW64<br>
+
-
! width="100" bgcolor="#D3D3D3" scope="col" rowspan="2" | Red Hat Enterprise Linux v5<br>
+
-
! width="100" bgcolor="#D3D3D3" scope="col" rowspan="2" | Mac OS X<br>
+
-
! width="100" bgcolor="#D3D3D3" scope="col" rowspan="2" | Android 2.x<br>
+
-
! width="100" bgcolor="#D3D3D3" scope="col" rowspan="2" | AppleiOS with Safari browser<br>
+
-
|-
+
-
! bgcolor="#E6E6FA" scope="col" | Enterprise<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Professional<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Ultimate<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Enterprise<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Professional<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Ultimate<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Enterprise<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Professional<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Ultimate<br>
+
-
|-
+
-
! bgcolor="#D3D3D3" scope="row" | CAD, CAD-BE, CDA, CSD<sup>1</sup><br>
+
-
| bgcolor="#90EE90" align="center" | Yes<br>
+
-
*SP3
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP2
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP2
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP2
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP1
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP1
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP1
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP1
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP1
+
-
 
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes
+
-
 
+
-
*SP1
+
-
 
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
|-
+
-
! bgcolor="#D3D3D3" scope="row" | Editor
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
*SP2<br>
+
-
 
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
|-
+
-
! bgcolor="#D3D3D3" scope="row" | Mobility Devices Support for Mobile Skill Manager<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
*2.x and later versions<br>
+
-
 
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
*5.x<br>
+
-
 
+
-
|-
+
-
! bgcolor="#D3D3D3" scope="row" | Historical Reporting<sup>2</sup>
+
-
| bgcolor="#90EE90" align="center" |
+
-
Yes<span style="white-space:pre" class="Apple-tab-span"> </span>
+
-
 
+
-
*SP2
+
-
*SP3
+
-
 
+
-
| bgcolor="#90EE90" align="center" | <u></u>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" |
+
-
| bgcolor="#FFB6C1" align="center" | <span style="white-space:pre" class="Apple-tab-span"> </span>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" |
+
-
| bgcolor="#90EE90" align="center" |
+
-
| bgcolor="#90EE90" align="center" |
+
-
|}
+
-
 
+
-
1.&nbsp;For supported Citrix and MTS versions, refer to the Cisco Agent Desktop Version Compatibility Matrix at:<br>&nbsp; &nbsp; [http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html].
+
-
 
+
-
2. The computer on which you install the Cisco Unified CCX Historical Reports client must run:<br>&nbsp; &nbsp; a. IE 7 or later versions<br>&nbsp; &nbsp; b. Informix Client-SDK Version 3.00 (This will be installed by HRC Installer.)<br><br>
+
-
 
+
-
= Endpoint Devices<br>  =
+
-
 
+
-
== SCCP Phones<br>  ==
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="col" | Cisco Unified IP Phones for Cisco Agent Desktop<br>
+
-
! bgcolor="#d3d3d3" scope="col" | Cisco Unified IP Phones for Cisco IP Phone Agent<br>
+
-
! bgcolor="#d3d3d3" scope="col" | Cisco Unified IP Phones for Desktop / Endpoint Monitoring<br>
+
-
! bgcolor="#d3d3d3" scope="col" | Cisco TelePresence Software<sup>8</sup><br>
+
-
|-
+
-
| Cisco IP Communicator<sup>1</sup>
+
-
| Cisco IP Phone 6921<sup>2</sup><br>
+
-
| Cisco IP Communicator<sup>1,6, 7</sup><br>
+
-
| EX 60 Cisco TelePresence System 6.0.0<br>
+
-
|-
+
-
| Cisco IP Phone 6911 &nbsp;<br>
+
-
| Cisco IP Phone 6941<sup>2</sup><br>
+
-
| Cisco IP Phone 6911<br>
+
-
| EX 90 Cisco TelePresence System 6.0.0<br>
+
-
|-
+
-
| Cisco IP Phone 6921<sup>2</sup><br>
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| Cisco IP Phone 6921<sup>2</sup><br>
+
-
| CTS 500<br>
+
-
|-
+
-
| Cisco IP Phone 6941<sup>2</sup><br>
+
-
| Cisco IP Phone 6961<sup>2</sup><br>
+
-
| Cisco IP Phone 6941<sup>2</sup><br>
+
-
|
+
-
CTS 1000
+
-
 
+
-
For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available here:<br>http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html
+
-
 
+
-
|-
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 6961<sup>2</sup><br>
+
-
| Cisco IP Phone 7921G<br>
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 7925G<br>
+
-
| Cisco IP Phone 7911G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7921G
+
-
| Cisco IP Phone 7931G<sup>4</sup><br>
+
-
| Cisco IP Phone 7931G<sup>4</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7925G <br>
+
-
| Cisco IP Phone 7940G<br>
+
-
| Cisco IP Phone 7940G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7931G<sup>4</sup><br>
+
-
| Cisco IP Phone 7941G<br>
+
-
| Cisco IP Phone 7942G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7940G <br>
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7945G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7941G <br>
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7960G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7945G<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7945G<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
| Cisco IP Phone 7962G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7960G <br>
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7965G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7961G <br>
+
-
| Cisco IP Phone 7965G<br>
+
-
| Cisco IP Phone 7970G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7965G<br>
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7962G<br>
+
-
| Cisco IP Phone 7970G<br>
+
-
| Cisco IP Phone 7975G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7965G
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| Cisco IP Phone 8841<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7970G
+
-
| Cisco IP Phone 7975G<br>
+
-
| Cisco IP Phone 8941<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7971G-GE
+
-
| Cisco IP Phone 8841<br>
+
-
| Cisco IP Phone 8945<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7975G
+
-
| Cisco IP Phone 8941<sup>5</sup><br>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7985G
+
-
| Cisco IP Phone 8945<sup>5</sup><br>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 8841
+
-
| <br>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 8941
+
-
|
+
-
|
+
-
|
+
-
|-
+
-
| Cisco IP Phone 8945
+
-
| <br>
+
-
| <br>
+
-
| <br>
+
-
|}
+
-
 
+
-
1. For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.<br>2. Supported on Phone Firmware Version 8.5.2 and later versions.<br>3. Supported from phone load 9.2.1 and later versions.<br>4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.<br>5. Due to the defects CSCts68408 and CSCts68415 the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.<br>6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.<br>7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.<br>8. Deployment of Cisco TelePresence and EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team. For further guidance, see Cisco Remote Expert Design Guide, available here: http://iwe.cisco.com/c/document_library/get_file?folderId=416503167&amp;name=DLFE-265218415.pdf.<br>
+
-
 
+
-
== SIP Phones<br>  ==
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! bgcolor="#D3D3D3" scope="col" | Cisco Unified IP Phones for Cisco Agent Desktop<br>
+
-
! bgcolor="#D3D3D3" scope="col" | Cisco Unified IP Phones for Cisco IP Phone Agent<br>
+
-
! bgcolor="#D3D3D3" scope="col" | Cisco Unified IP Phones for Desktop / Endpoint Monitoring<br>
+
-
! bgcolor="#D3D3D3" scope="col" | Cisco TelePresence Software<sup>5</sup>
+
-
|-
+
-
| Cisco IP Phone 6921<sup>3</sup><br>
+
-
| Cisco IP Phone 6921<sup>3</sup><br>
+
-
| Cisco IP Phone 6945<sup><span style="font-size: 11px;">1</span></sup><br>
+
-
| EX 60 Cisco TelePresence System 6.0.0
+
-
|-
+
-
| Cisco IP Phone 6945<sup><span style="font-size: 11px;">1</span></sup><br>
+
-
| Cisco IP Phone 6945<sup>1</sup><br>
+
-
| Cisco IP Phone 6961<br>
+
-
| EX 90 Cisco TelePresence System 6.0.0
+
-
|-
+
-
| Cisco IP Phone 7821<br>
+
-
| Cisco IP Phone 7821<br>
+
-
| Cisco IP Phone 7821<br>
+
-
| CTS 500
+
-
|-
+
-
| Cisco IP Phone 7841<br>
+
-
| Cisco IP Phone 7841<br>
+
-
| Cisco IP Phone 7841<br>
+
-
| CTS 1000<br><span style="line-height: 1.5em;">For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence&nbsp;</span><span style="line-height: 1.5em;">System,&nbsp;</span><span style="line-height: 1.5em;">available&nbsp;</span><span style="line-height: 19.920000076293945px;">here:</span><span style="line-height: 1.5em;">&nbsp;</span><span style="line-height: 19.920000076293945px;">http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html</span><span style="line-height: 1.5em;">&nbsp;</span>
+
-
|-
+
-
| Cisco IP Phone 7861<br>
+
-
| Cisco IP Phone 7861<br>
+
-
| Cisco IP Phone 7861<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 7911G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7931G<sup>2</sup>
+
-
| Cisco IP Phone 7931G<sup>2</sup><br>
+
-
| Cisco IP Phone 7931G<sup>2</sup><br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7941G<br>
+
-
| Cisco IP Phone 7941G<br>
+
-
| Cisco IP Phone 7941G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7942G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7945G
+
-
| Cisco IP Phone 7945G<br>
+
-
| Cisco IP Phone 7945G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7961G<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7962G<br>
+
-
| Cisco IP Phone 7962G<br>
+
-
| Cisco IP Phone 7962G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7965G<br>
+
-
| Cisco IP Phone 7965G<br>
+
-
| Cisco IP Phone 7965G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7970G<br>
+
-
| Cisco IP Phone 7970G<br>
+
-
| Cisco IP Phone 7970G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 7975G<br>
+
-
| Cisco IP Phone 7975G<br>
+
-
| Cisco IP Phone 7975G<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 8841
+
-
| Cisco IP Phone 8841
+
-
| Cisco IP Phone 8841
+
-
|
+
-
|-
+
-
| Cisco IP Phone 8961<br>
+
-
| Cisco IP Phone 8941<br>
+
-
| Cisco IP Phone 8961<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 9951<br>
+
-
| Cisco IP Phone 8945<br>
+
-
| Cisco IP Phone 9951<br>
+
-
|
+
-
|-
+
-
| Cisco IP Phone 9971
+
-
| Cisco IP Phone 8961<br>
+
-
| Cisco IP Phone 9971<br>
+
-
|
+
-
|-
+
-
| Cisco Jabber for Windows - Version 9.1.1, 9.2.4<sup>4</sup>
+
-
| Cisco IP Phone 9951<br>
+
-
| Cisco Jabber for Windows - Version 9.1.1<sup>4</sup><br>
+
-
|
+
-
|-
+
-
| <br>
+
-
| Cisco IP Phone 9971<br>
+
-
| Cisco Jabber for Windows - Version 9.2.4<sup>4</sup><br>
+
-
|
+
-
|}
+
-
 
+
-
1. Supported from phone load 9.2.1 and later versions.<br>2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.<br>3. Supported on Phone Firmware Version 9.3.1 and later versions.<br>4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.<br>5. Deployment of Cisco TelePresence and EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team. For further guidance, see Cisco Remote Expert Design Guide, available here: http://iwe.cisco.com/c/document_library/get_file?folderId=416503167&amp;name=DLFE-265218415.pdf.<br>6. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.
+
-
 
+
-
<br>
+
-
 
+
-
'''Note:''' The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.<br><br>
+
-
 
+
-
= Telepresence Software<br>  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
| EX 60 Cisco TelePresence System 6.0.0 <sup>1</sup><br>
+
-
|-
+
-
| EX 90 Cisco TelePresence System 6.0.0 <sup>1</sup><br>
+
-
|}
+
-
 
+
-
1. Deployment of Cisco TelePresence EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team.
+
-
 
+
-
For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available here: [http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html].<br><br>
+
-
 
+
-
= System<br>  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! bgcolor="#D3D3D3" rowspan="2" scope="col" | Cisco VPN Client for Desktop Clients <br>
+
-
! bgcolor="#D3D3D3" rowspan="2" scope="col" | Internal Unified CCX Database (IDS) <br>
+
-
! bgcolor="#D3D3D3" rowspan="2" scope="col" | Security/Antivirus Software <br>
+
-
! bgcolor="#D3D3D3" colspan="2" scope="col" | Serviceability<br>
+
-
|-
+
-
! bgcolor="#E6E6FA" scope="col" | Network Management<br>
+
-
! bgcolor="#E6E6FA" scope="col" | Real Time Monitoring Tool (RTMT) Plugin<br>
+
-
|-
+
-
|
+
-
*4.6.02.0011
+
-
*5.0.01.0600
+
-
*Cisco AnyConnect 3 and later
+
-
 
+
-
| Informix IDS 11.50.UC9X7<br>
+
-
| SELinux is installed and configured by Unified CCX 9.0(2) installer<br>
+
-
|
+
-
Cisco Unified Operations Manager 9.0<br>
+
-
 
+
-
|
+
-
*9.0
+
-
 
+
-
|}
+
-
 
+
-
<br>
+
-
 
+
-
== Java Versions<br>  ==
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! bgcolor="#D3D3D3" scope="col" | CAD, CAD-BE, CDA, CSD<br>
+
-
! bgcolor="#D3D3D3" scope="col" | Server<br>
+
-
|-
+
-
|
+
-
*JRE 1.7.0_51 32 bit and later versions.<br>
+
-
 
+
-
| Sun JRE 1.6.0_45
+
-
*Custom Classes/SDK
+
-
*Real-Time Reporting<br>
+
-
 
+
-
|}
+
-
 
+
-
= Supported Languages<br>  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! width="60" scope="col" | <br>
+
-
! width="95" bgcolor="#d3d3d3" scope="col" | ASR Grammar for workflow steps<br>
+
-
! width="95" bgcolor="#d3d3d3" scope="col" | CAD/CSD Supported Languages<br>
+
-
! width="95" bgcolor="#d3d3d3" scope="col" | Cisco IP Phone Agent Supported Languages<br>
+
-
! width="95" bgcolor="#d3d3d3" scope="col" | Historical Reporting Client
+
-
! width="95" bgcolor="#d3d3d3" scope="col" | IVR Prompts<br>
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Arabic<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Canadian French
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Cantonese<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Cantonese<br>HongKong
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Chinese<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Czech<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Danish<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Dutch<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | English <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
(GB, US)
+
-
 
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>(AU, CA, GB, US)<br>
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Finnish<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | French<br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes<br><br>
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | German<br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Hebrew<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes (IL)
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Hungarian<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Italian<br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Japanese<br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes (Katakana)
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Korean<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Malay<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Chinese<br>Mandarin<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes and also Mandarin (Taiwan)
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Norwegian<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No<br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Polish<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Portuguese<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes (Brazilian)
+
-
| bgcolor="#90EE90" align="center" | Yes (Brazilian)
+
-
| bgcolor="#90EE90" align="center" | Yes (Brazilian)
+
-
| bgcolor="#90EE90" align="center" | Yes (Brazilian)
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Russian<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Simplified Chinese
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Spanish<br>
+
-
| bgcolor="#90EE90" align="center" | Yes <br>
+
-
(CO, ES, MX)
+
-
 
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes<br> (CO, ES, MX, US)
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Swedish<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Thai<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Traditional Chinese
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
|-
+
-
! bgcolor="#d3d3d3" scope="row" | Turkish<br>
+
-
| bgcolor="#FFB6C1" align="center" | No <br>
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
| bgcolor="#FFB6C1" align="center" | No
+
-
| bgcolor="#90EE90" align="center" | Yes
+
-
|}
+
-
 
+
-
<br><br>
+

Latest revision as of 21:06, 15 September 2017


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