Unified CCX Software Compatibility Matrix for 10.0(1)

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
m (Moved content to CCO. Created redirect.)
 
Line 1: Line 1:
-
'''Go to:''' [[Compatibility Matrix for Unified CCX|'''Compatibility Matrix for Unified CCX''']]
+
=== <br>'''This content has moved!'''<br>  ===
-
'''Go to:''' [[:Unified CCX Software Compatibility Matrix for 10.0(x) and Service Releases|'''Unified CCX Software Compatibility Matrix for 10.0(x) and Service Releases''']]<br>
+
'''Its new location is:&nbsp; [https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html]'''  
-
= Unified CCX and IP IVR<br>  =
+
'''Please update your bookmark.''' <br> <br>
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! style="background: rgb(229,228,226)" scope="col" width="30" align="center" |
+
-
Unified&nbsp;CCX&nbsp;and Unified&nbsp;IP&nbsp;IVR<br>
+
-
 
+
-
! style="background: rgb(229,228,226)" scope="col" width="20" align="center" | Supported&nbsp;Unified&nbsp;UCCX and&nbsp;Unified&nbsp;IP&nbsp;IVR&nbsp;Upgrade Paths<sup>1</sup><br>
+
-
! style="background: rgb(229,228,226)" scope="col" width="20" align="center" | CAD/CSD
+
-
! style="background: rgb(229,228,226)" scope="col" width="30" align="center" | Coresident Unified Intelligence Center<br>
+
-
! style="background: rgb(229,228,226)" scope="col" width="30" align="center" | Coresident Finesse<br>
+
-
! style="background: rgb(229,228,226)" scope="col" width="30" align="center" | APIs<br>
+
-
|-
+
-
|
+
-
*10.0.1.10000-56
+
-
*UCOS Platform Version - 9.1.2.11006-1<br>
+
-
 
+
-
|
+
-
*8.0.(2)SU4
+
-
*8.5.(1)SU4
+
-
*9.0(2)SU1
+
-
*9.0(2)SU2
+
-
 
+
-
|
+
-
*10.0.1.390
+
-
 
+
-
|
+
-
*10.0(1)
+
-
 
+
-
|
+
-
*10.0(1)
+
-
 
+
-
|
+
-
'''CTI API'''<br>
+
-
 
+
-
*13
+
-
*14
+
-
*15
+
-
 
+
-
For Unified CCX configuration APIs and Finesse APIs, see the ''Cisco Unified Contact Center Express Developer Guide, ''located at [http://developer.cisco.com/web/uccxapi/home developer.cisco.com/web/uccxapi/home].<br>
+
-
 
+
-
|}
+
-
 
+
-
1.&nbsp;Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.<br><br>
+
-
 
+
-
= Solution Products and Components<br>  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" colspan="2" width="140" bgcolor="#D3D3D3" | Cisco Unified Communications Manager and Business Edition 6000<sup>1,2 </sup>and 7000<sup>1,2</sup>
+
-
! scope="col" rowspan="2" width="140" bgcolor="#D3D3D3" | Gateways for Outbound Agent and IVR<sup>3</sup><br>
+
-
! scope="col" rowspan="2" width="140" bgcolor="#D3D3D3" | Cisco MediaSense<br>
+
-
! scope="col" rowspan="2" width="140" bgcolor="#D3D3D3" | Cisco Unified Presence Server (CUPS)<br>
+
-
! scope="col" rowspan="2" width="140" bgcolor="#D3D3D3" | Cisco SocialMiner<br>
+
-
! scope="col" colspan="2" width="120" bgcolor="#D3D3D3" | Cisco Prime Collaboration<br>
+
-
|-
+
-
| width="70" align="center" bgcolor="#E6E6FA" |
+
-
'''9.x'''<br>
+
-
 
+
-
| width="70" align="center" bgcolor="#E6E6FA" |
+
-
'''10.x'''<br>
+
-
 
+
-
| width="60" align="center" bgcolor="#E6E6FA" |
+
-
'''Prime Deployment'''<br>
+
-
 
+
-
| width="60" align="center" bgcolor="#E6E6FA" |
+
-
'''Prime Assurance'''<sup>'''4'''</sup><br>
+
-
 
+
-
|-
+
-
| width="70" |
+
-
*9.1(2)
+
-
*9.1(2)SU1
+
-
*9.1(2)SU2
+
-
*9.1(2)SU2a
+
-
*9.1(2)SU3
+
-
*9.1(2)SU4
+
-
 
+
-
|
+
-
*10.0(1) <br>
+
-
*10.5(1)
+
-
*10.5(2)
+
-
*10.5(2)SU1
+
-
 
+
-
|
+
-
Router&nbsp; Series<br>
+
-
 
+
-
*28XX<br>
+
-
*29XX<br>
+
-
*38XX<br>
+
-
*39XX<br>
+
-
 
+
-
Cisco IOS<br>
+
-
 
+
-
*15.1(4)M
+
-
 
+
-
<br> <br>
+
-
 
+
-
|
+
-
*10.0(1)<br>
+
-
 
+
-
|
+
-
*9.1(1)
+
-
*10.0(1)<br>
+
-
 
+
-
|
+
-
*10.0(1)<br>
+
-
 
+
-
|
+
-
*10.0.1.10000-14<br>
+
-
 
+
-
|
+
-
*9.0<br>
+
-
 
+
-
|}
+
-
 
+
-
1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.<br> 2. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX<br> 3. IVR Outbound is supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see: http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.<br> 4. Advanced license is required. <br> <br>
+
-
 
+
-
= Workforce Optimization Compatibility  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" style="background: rgb(229,228,226)" width="140" align="center" |
+
-
Unified CCX <br>
+
-
 
+
-
! scope="col" style="background: rgb(229,228,226)" width="140" align="center" | Cisco Unified Communications Manager<br>
+
-
! scope="col" style="background: rgb(229,228,226)" width="150" align="center" | Compliance Recording/Quality Management/Advanced Quality Management<sup>1</sup><sup>,2</sup><br>
+
-
! scope="col" style="background: rgb(229,228,226)" width="150" align="center" | Workforce Management (WFM)<sup>3</sup><br>
+
-
|-
+
-
|
+
-
*10.0(1)<br>
+
-
 
+
-
|
+
-
*10.0(1)<br>
+
-
*10.5(1)<br><br>
+
-
 
+
-
|
+
-
*10.0(1)<br>
+
-
*10.5(1)
+
-
*11.0(1)
+
-
*11.5(1)
+
-
 
+
-
|
+
-
*10.0(1)
+
-
*10.5(1)
+
-
*11.0(1)
+
-
*11.5(1)
+
-
 
+
-
|}
+
-
 
+
-
1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.<br>&nbsp; &nbsp; a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.<br>&nbsp; &nbsp; b. Desktop-based monitoring and recording is not supported in WoW64 mode.<br>2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the &nbsp; &nbsp; &nbsp; &nbsp; time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.<br>3. All associated Service Updates are supported with compatible versions of WFM.<br><br>
+
-
 
+
-
= Hardware<br>  =
+
-
 
+
-
*For information about UC Virtualization Supported Hardware, see http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware
+
-
*For information about Unified Communications in a Virtualized Environment, see http://docwiki.cisco.com/wiki/Unified_Communications_in_a_Virtualized_Environment#How_To
+
-
*For information about Virtualization for Cisco Unified Contact Center Express, see http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express<br>
+
-
 
+
-
= Third-Party Software<br>  =
+
-
 
+
-
== ASR and TTS<br>  ==
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" rowspan="2" bgcolor="#D3D3D3" | MRCP<br>
+
-
! scope="col" rowspan="2" bgcolor="#D3D3D3" | VXML<br>
+
-
! scope="col" colspan="4" bgcolor="#D3D3D3" | Speech Servers<br>
+
-
|-
+
-
! scope="col" bgcolor="#E6E6FA" | IBM WebSphere Voice Server<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Nuance 8.5<sup>1, 2</sup><br>
+
-
! scope="col" bgcolor="#E6E6FA" | Nuance 9.0<sup>1, 2</sup><br>
+
-
! scope="col" bgcolor="#E6E6FA" | Scansoft/Nuance<sup>1</sup><br>
+
-
|-
+
-
|
+
-
*1.0<br>
+
-
 
+
-
|
+
-
*2.0<br>
+
-
 
+
-
|
+
-
*MRCP Server 1.0
+
-
*ASR – WebSphere Voice Server 5.1.3
+
-
*TTS – CTTS 5.1.3
+
-
*&nbsp; WVS Language Support 5.1.3
+
-
 
+
-
|
+
-
*MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12
+
-
*Speech Recognition 8.5, SP050513 or 8.5, SP050930
+
-
*Vocalizer 4.0.4 or 4.0.5 or 4.0.6
+
-
 
+
-
|
+
-
*Speech Server 5.1.5
+
-
 
+
-
&nbsp;&nbsp;&nbsp;&nbsp; Recognizer 9.0.16<br>&nbsp;&nbsp;&nbsp;&nbsp; Vocalizer 5.0.4
+
-
 
+
-
*Speech Server 5.0.10
+
-
 
+
-
&nbsp;&nbsp;&nbsp;&nbsp; Recognizer 9.0.16<br>&nbsp;&nbsp;&nbsp;&nbsp; RealSpeak 4.5.0
+
-
 
+
-
*Speech Server 5.1.9
+
-
 
+
-
&nbsp;&nbsp;&nbsp;&nbsp; Recognizer 9.0.19<br>&nbsp;&nbsp;&nbsp;&nbsp; Vocalizer 5.0.7<br>&nbsp;&nbsp;&nbsp;&nbsp; Nuance License Manager
+
-
 
+
-
&nbsp;&nbsp;&nbsp;&nbsp; 11.4.0d_2010111522
+
-
 
+
-
|
+
-
*SpeechWorks Media Server 3.1.6 or 3.1.9
+
-
*Open Speech Recognition Server 3.0.4 or 3.0.9
+
-
*RealSpeak 4.0.6 or 4.0.10
+
-
 
+
-
|}
+
-
 
+
-
1.<sup></sup>Latest version of the ASR-TTS packages recommended by Nuance can be used. See [http://network.nuance.com/portal/server.pt http://network.nuance.com/portal/server.pt]. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.<br>
+
-
 
+
-
2.<sub></sub><sup></sup>Nuance Version 9.0 and later should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions will continue using "Nuance" as the Grammar Variant.<br>
+
-
 
+
-
== Enterprise Database<br>  ==
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
| Oracle 10g R2, Oracle 10g XE<br>
+
-
|-
+
-
| Oracle 11g R2<br>
+
-
|-
+
-
| Sybase Adaptive Server 12<br>
+
-
|-
+
-
| IBM DB2 8.2<br>
+
-
|-
+
-
| MS SQL Server 2005<br>
+
-
|-
+
-
| MS SQL Server 2008<br>
+
-
|-
+
-
| MS SQL Server 2012<br>
+
-
|}
+
-
 
+
-
'''Note''': Unified CCX connection to external databases has been qualified only for non encrypted connections and hence is not supported with encryption.<br>
+
-
 
+
-
== Microsoft Exchange Server<br>  ==
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
| Microsoft Exchange Server 2007 - Enterprise Edition<br>
+
-
|-
+
-
| Microsoft Exchange Server 2010 - Enterprise Edition<br>
+
-
|}
+
-
 
+
-
<br>
+
-
 
+
-
== Wallboard<sup>1</sup><br>  ==
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
| Spectrum 3.1.2<br>
+
-
|-
+
-
| INOVA (light link) 5.7 <br>
+
-
|}
+
-
 
+
-
1. Unified CCX does not qualify external wallboards from the 10.5(x) release onward.<br>
+
-
 
+
-
= Supported Browsers  =
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
| Internet Explorer 9<sup>2,3</sup>, 10<sup>2,3</sup>, and 11<sup>2,3</sup><br>
+
-
|-
+
-
| Firefox 24, 25 and later versions<sup>1</sup><br>
+
-
|}
+
-
 
+
-
1. Coresident Unified Intelligence Center 10.0(1) is qualified until Firefox 24.
+
-
 
+
-
2. Cisco Unified Intelligence Center (Live Data Gadgets) supports the use of native mode for Internet Explorer versions 9, 10, and 11.<br>
+
-
 
+
-
3. Cisco Unified Intelligence Center supports the use of compatibility mode for Internet Explorer versions 9, 10, and 11.<br>
+
-
 
+
-
4. Cisco Agent Desktop Email supports the use of Internet Explorer version 9 and Java version 1.7 Update 51.<br>
+
-
 
+
-
<br>
+
-
 
+
-
==== Note<br>  ====
+
-
 
+
-
*To access Unified CCX Application Administration web application, disable the pop-up blocker.<br>
+
-
*Do not enable compatibility mode for Internet Explorer.<br>
+
-
 
+
-
==== Exceptions  ====
+
-
 
+
-
*CAD-BE and Web chat support Internet Explorer 8.<br><br>
+
-
 
+
-
= Client Operating System<br>  =
+
-
 
+
-
{| width="1200" align="center" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! rowspan="2" scope="col" width="100" bgcolor="#D3D3D3" | <br>
+
-
! rowspan="2" scope="col" width="100" bgcolor="#D3D3D3" | Windows XP Professional<br>
+
-
! colspan="3" scope="col" width="100" bgcolor="#D3D3D3" | Windows 7 32-bit<br>
+
-
! colspan="3" scope="col" width="100" bgcolor="#D3D3D3" | Windows 7 64-bit with WoW64<br>
+
-
! rowspan="2" scope="col" width="100" bgcolor="#D3D3D3" | Red Hat Enterprise Linux v6<br>
+
-
! rowspan="2" scope="col" width="100" bgcolor="#D3D3D3" | Mac OS X<br>
+
-
! rowspan="2" scope="col" width="100" bgcolor="#D3D3D3" | Android 4.1<br>
+
-
! rowspan="2" scope="col" width="100" bgcolor="#D3D3D3" | AppleiOS with Safari browser<br>
+
-
|-
+
-
! scope="col" bgcolor="#E6E6FA" | Enterprise<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Professional<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Ultimate<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Enterprise<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Professional<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Ultimate<br>
+
-
|-
+
-
! scope="row" bgcolor="#D3D3D3" | CAD, CAD-BE, CDA, CSD<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
|-
+
-
! scope="row" bgcolor="#D3D3D3" | Editor
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
*SP2
+
-
*SP3<br>
+
-
 
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
|-
+
-
! scope="row" bgcolor="#D3D3D3" | Finesse<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
*SP2<br>
+
-
*SP3
+
-
 
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
*10.6
+
-
*10.7
+
-
*10.8
+
-
 
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
|-
+
-
! scope="row" bgcolor="#D3D3D3" | Mobility Devices Support for Mobile Skill Manager<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
*4.1<br>
+
-
 
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
*5.x
+
-
*6.x
+
-
 
+
-
|}
+
-
 
+
-
<br>
+
-
 
+
-
= Desktop Virtualization<br>  =
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" bgcolor="#D3D3D3" | CAD, CAD-BE, CDA, CSD<br>
+
-
! scope="col" bgcolor="#D3D3D3" | Finesse<br>
+
-
|-
+
-
| Citrix Xen 6.5<br>
+
-
| VMware View 4.6, 5.x<br>
+
-
|-
+
-
| Microsoft Terminal Services win28r2<br>
+
-
| Citrix Xen 4.x, 5.0, 5.5, 6.0, 6.5, 7.0<br>
+
-
|}
+
-
 
+
-
*The Cisco Unified Intelligence Center and Cisco Unified Contact Center Express Administration are not supported on virtual desktops. <br>
+
-
 
+
-
= Endpoint Devices<br>  =
+
-
 
+
-
== SCCP Phones<br>  ==
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" bgcolor="#d3d3d3" | Cisco Unified IP Phones for Cisco Agent Desktop<br>
+
-
! scope="col" bgcolor="#d3d3d3" | Cisco Unified IP Phones for Cisco IP Phone Agent<br>
+
-
! scope="col" bgcolor="#d3d3d3" | Cisco Unified IP Phones for Desktop / Endpoint Monitoring<br>
+
-
! scope="col" bgcolor="#d3d3d3" | Cisco Unified IP Phones for Cisco Finesse<sup><span style="font-size: 11px;">9</span></sup><br>
+
-
|-
+
-
| Cisco IP Communicator<sup>1</sup>
+
-
| Cisco IP Communicator<sup>1</sup><br>
+
-
| Cisco IP Communicator<sup>1,6, 7</sup><br>
+
-
| Cisco IP Communicator<sup>1</sup><br>
+
-
|-
+
-
| Cisco IP Phone 6911 &nbsp;<br>
+
-
| Cisco IP Phone 6921<sup>2</sup><br>
+
-
| Cisco IP Phone 6911<br>
+
-
| Cisco IP Phone 6921<sup>2</sup><br>
+
-
|-
+
-
| Cisco IP Phone 6921<sup>2</sup><br>
+
-
| Cisco IP Phone 6941<sup>2</sup><br>
+
-
| Cisco IP Phone 6921<sup>2, 8</sup><br>
+
-
| Cisco IP Phone 6941<sup>2</sup><br>
+
-
|-
+
-
| Cisco IP Phone 6941<sup>2</sup><br>
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| Cisco IP Phone 7911G<br>
+
-
|-
+
-
| Cisco IP Phone 6945<sup>3</sup><br>
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 7911G<sup>8</sup><br>
+
-
| Cisco IP Phone 7941G<br>
+
-
|-
+
-
| Cisco IP Phone 6961<sup>2</sup><br>
+
-
| Cisco IP Phone 6961<sup>2</sup><br>
+
-
| Cisco IP Phone 7931G<sup>4</sup><br>
+
-
| Cisco IP Phone 7942G<br>
+
-
|-
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 7925G<br>
+
-
| Cisco IP Phone 7940G<br>
+
-
| Cisco IP Phone 7945G<br>
+
-
|-
+
-
| Cisco IP Phone 7921G
+
-
| Cisco IP Phone 7931G<sup>4</sup><br>
+
-
| Cisco IP Phone 7941G-GE
+
-
| Cisco IP Phone 7961G<br>
+
-
|-
+
-
| Cisco IP Phone 7925G <br>
+
-
| Cisco IP Phone 7940G <br>
+
-
| Cisco IP Phone 7942G<sup>8</sup><br>
+
-
| Cisco IP Phone 7962G<br>
+
-
|-
+
-
| Cisco IP Phone 7931G<sup>4</sup><br>
+
-
| Cisco IP Phone 7941G<br>
+
-
| Cisco IP Phone 7945G<sup>8</sup><br>
+
-
| Cisco IP Phone 7965G<br>
+
-
|-
+
-
| Cisco IP Phone 7940G <br>
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7960G<br>
+
-
| Cisco IP Phone 8941<sup>10</sup><br>
+
-
|-
+
-
| Cisco IP Phone 7941G <br>
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7961G<sup>8</sup><br>
+
-
| Cisco IP Phone 8945<sup>10</sup><br>
+
-
|-
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7945G<br>
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7960G<br>
+
-
| Cisco IP Phone 7962G<sup>8</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7945G<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
| Cisco IP Phone 7965G<sup>8</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7960G <br>
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7970G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7961G <br>
+
-
| Cisco IP Phone 7965G<br>
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7962G<br>
+
-
| Cisco IP Phone 7975G<br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7962G<br>
+
-
| Cisco IP Phone 7970G<br>
+
-
| Cisco IP Phone 8941<sup>8</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7965G
+
-
| Cisco IP Phone 7971G-GE
+
-
| Cisco IP Phone 8945<sup>8</sup>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7970G
+
-
| Cisco IP Phone 7975G
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7971G-GE
+
-
| Cisco IP Phone 8941<sup>5</sup>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7975G
+
-
| Cisco IP Phone 8945<sup>5</sup><br>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 7985G
+
-
| <br>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 8941
+
-
| <br>
+
-
| <br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 8945
+
-
| <br>
+
-
| <br>
+
-
| <br>
+
-
|}
+
-
 
+
-
1. For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix at: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.<br>2. Supported on Phone Firmware Version 8.5.2 and later versions. <br>3.&nbsp;Supported from phone load 9.2.1 and later versions.<br>4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.<br>5. Due to the defects CSCts68408 and CSCts68415 the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.<br>6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.<br>7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.<br>8. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.<br>9. All Cisco Finesse phones support BiB.<br>10. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.<br>
+
-
 
+
-
== SIP Phones<br>  ==
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" bgcolor="#D3D3D3" | Cisco Unified IP Phones for Cisco Agent Desktop<br>
+
-
! scope="col" bgcolor="#D3D3D3" | Cisco Unified IP Phones for Cisco IP Phone Agent<br>
+
-
! scope="col" bgcolor="#D3D3D3" | Cisco Unified IP Phones for Desktop / Endpoint Monitoring<br>
+
-
! scope="col" bgcolor="#D3D3D3" | Cisco Unified IP Phones for Cisco Finesse<sup>6</sup><br>
+
-
|-
+
-
| Cisco IP Phone 6921<sup>3</sup><br>
+
-
| Cisco IP Phone 6921<sup>3</sup><br>
+
-
| Cisco IP Phone 6945<sup><span style="font-size: 11px;">1</span></sup><br>
+
-
| Cisco IP Phone 6961<br>
+
-
|-
+
-
| Cisco IP Phone 6945<sup><span style="font-size: 11px;">1</span></sup><br>
+
-
| Cisco IP Phone 6941<br>
+
-
| Cisco IP Phone 6961<sup>5</sup><br>
+
-
| Cisco IP Phone 7821<br>
+
-
|-
+
-
| Cisco IP Phone 7821<br>
+
-
| Cisco IP Phone 6945<sup><span style="font-size: 11px;">1</span></sup><br>
+
-
| Cisco IP Phone 7821<sup>5</sup><br>
+
-
| Cisco IP Phone 7841<br>
+
-
|-
+
-
| Cisco IP Phone 7841<br>
+
-
| Cisco IP Phone 7821<br>
+
-
| Cisco IP Phone 7841<sup>5</sup><br>
+
-
| Cisco IP Phone 7861<br>
+
-
|-
+
-
| Cisco IP Phone 7861<br>
+
-
| Cisco IP Phone 7841<br>
+
-
| Cisco IP Phone 7861<sup>5</sup><br>
+
-
| Cisco IP Phone 7911G<br>
+
-
|-
+
-
| Cisco IP Phone 7911G<br>
+
-
| Cisco IP Phone 7861<br>
+
-
| Cisco IP Phone 7911G<sup>5</sup><br>
+
-
| Cisco IP Phone 7941G<br>
+
-
|-
+
-
| Cisco IP Phone 7931G<sup>2</sup>
+
-
| Cisco IP Phone 7911G
+
-
| Cisco IP Phone 7931G<sup>2</sup><br>
+
-
| Cisco IP Phone 7942G<br>
+
-
|-
+
-
| Cisco IP Phone 7941G<br>
+
-
| Cisco IP Phone 7931G<sup>2</sup><br>
+
-
| Cisco IP Phone 7941G<sup>5</sup><br>
+
-
| Cisco IP Phone 7945G<br>
+
-
|-
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7941G<br>
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7961G<br>
+
-
|-
+
-
| Cisco IP Phone 7942G<br>
+
-
| Cisco IP Phone 7941G-GE<br>
+
-
| Cisco IP Phone 7942G<sup>5</sup><br>
+
-
| Cisco IP Phone 7962G<br>
+
-
|-
+
-
| Cisco IP Phone 7945G
+
-
| Cisco IP Phone 7942G
+
-
| Cisco IP Phone 7945G<sup>5</sup><br>
+
-
| Cisco IP Phone 7965G<br>
+
-
|-
+
-
| Cisco IP Phone 7961G<br>
+
-
| Cisco IP Phone 7945G
+
-
| Cisco IP Phone 7961G<sup>5</sup><br>
+
-
| Cisco IP Phone 7975G<br>
+
-
|-
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 7961G
+
-
| Cisco IP Phone 7961G-GE<br>
+
-
| Cisco IP Phone 8961<sup>7</sup><br>
+
-
|-
+
-
| Cisco IP Phone 7962G<br>
+
-
| Cisco IP Phone 7961G-GE
+
-
| Cisco IP Phone 7962G<sup>5</sup><br>
+
-
| Cisco IP Phone 9951<sup>7</sup><br>
+
-
|-
+
-
| Cisco IP Phone 7965G<br>
+
-
| Cisco IP Phone 7962G
+
-
| Cisco IP Phone 7965G<sup>5</sup><br>
+
-
| Cisco IP Phone 9971<sup>7</sup><br>
+
-
|-
+
-
| Cisco IP Phone 7970G<br>
+
-
| Cisco IP Phone 7965G
+
-
| Cisco IP Phone 7970G<br>
+
-
| Cisco Jabber for Windows - Version 9.6<sup>5</sup><br>
+
-
|-
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| Cisco IP Phone 7970G
+
-
| Cisco IP Phone 7971G-GE<br>
+
-
| Cisco IP Phone DX650
+
-
|-
+
-
| Cisco IP Phone 7975G<br>
+
-
| Cisco IP Phone 7971G-GE
+
-
| Cisco IP Phone 7975G<sup>5</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 8961<br>
+
-
| Cisco IP Phone 7975G
+
-
| Cisco IP Phone 8961<sup>5</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 9951<br>
+
-
| Cisco IP Phone 8941
+
-
| Cisco IP Phone 9951<sup>5</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone 9971
+
-
| Cisco IP Phone 8945
+
-
| Cisco IP Phone 9971<sup><span style="font-size: 11px;">5</span></sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco Jabber for Windows - Version 9.2.4, 9.6<sup>4</sup>
+
-
| Cisco IP Phone 8961
+
-
| Cisco Jabber for Windows - Version 9.2.4, 9.6<sup>4</sup><br>
+
-
| <br>
+
-
|-
+
-
| Cisco IP Phone DX650
+
-
| Cisco IP Phone 9951
+
-
| Cisco IP Phone DX650
+
-
| <br>
+
-
|-
+
-
| <br>
+
-
| Cisco IP Phone 9971
+
-
| <br>
+
-
| <br>
+
-
|}
+
-
 
+
-
1. Supported from phone load 9.2.1 and later versions.<br>2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.<br>3. Supported on Phone Firmware Version 9.3.1 and later versions.<br>4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.<br>5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.<br>6. All Cisco Finesse phones support BiB.<br>7. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.
+
-
 
+
-
<br>
+
-
 
+
-
'''Note:''' The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.<br><br>
+
-
 
+
-
= Telepresence Software<br>  =
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
| EX 60 Cisco TelePresence System 6.0.0 <sup>1</sup><br>
+
-
|-
+
-
| EX 90 Cisco TelePresence System 6.0.0 <sup>1</sup><br>
+
-
|}
+
-
 
+
-
1. Deployment of Cisco TelePresence EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team.
+
-
 
+
-
For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available here: [http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html].<br><br>
+
-
 
+
-
= System<br>  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" rowspan="2" bgcolor="#D3D3D3" | Cisco VPN Client for Desktop Clients <br>
+
-
! scope="col" rowspan="2" bgcolor="#D3D3D3" | Internal Unified CCX Database (IDS) <br>
+
-
! scope="col" rowspan="2" bgcolor="#D3D3D3" | Security/Antivirus Software <br>
+
-
! scope="col" colspan="2" bgcolor="#D3D3D3" | Serviceability<br>
+
-
|-
+
-
! scope="col" bgcolor="#E6E6FA" | Network Management<br>
+
-
! scope="col" bgcolor="#E6E6FA" | Real Time Monitoring Tool (RTMT) Plugin<br>
+
-
|-
+
-
| Cisco AnyConnect 3 and later<br>
+
-
| Informix IDS 11.50.UC9X7<br>
+
-
| SELinux is installed and configured by Unified CCX 10.0(1) installer<br>
+
-
| Cisco Unified Operations Manager 9.0<br>
+
-
| 9.1(2)
+
-
|}
+
-
 
+
-
<br>
+
-
 
+
-
== Java Versions<br>  ==
+
-
 
+
-
{| width="600" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" bgcolor="#D3D3D3" | CAD, CAD-BE, CDA, CSD<br>
+
-
! scope="col" bgcolor="#D3D3D3" | Server<br>
+
-
|-
+
-
| JRE 1.7.0_51 and later versions<br>
+
-
| Sun JRE 1.6.0_45
+
-
*Custom Classes/SDK
+
-
*Real-Time Reporting
+
-
 
+
-
|}
+
-
 
+
-
<br> <br>
+
-
 
+
-
= Supported Languages<br>  =
+
-
 
+
-
{| width="1200" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" width="60" | <br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | ASR Grammar for workflow steps<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | CAD/CSD Supported Languages<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | Cisco IP Phone Agent Supported Languages<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | Unified Intelligence Center<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | Finesse<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | IVR Prompts<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | TTS<br>
+
-
! scope="col" width="95" bgcolor="#d3d3d3" | VXML Grammar<br>
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Arabic<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| rowspan="29" bgcolor="" | Dependent on software provided by &nbsp;the TTS vendor
+
-
| rowspan="29" bgcolor="" | Dependent on software provided by the MRCP vendor
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Canadian French
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Cantonese<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Cantonese<br>HongKong
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Chinese<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Czech<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Danish<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Dutch<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | English <br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
(GB, US)
+
-
 
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes <br>(GB, US)<br>
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>(AU, CA, GB, US)<br>
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Finnish<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | French<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes<br><br>
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | German<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Hebrew<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes (IL)
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Hungarian<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Italian<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Japanese<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes (Katakana)
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Korean<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Malay<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Chinese<br>Mandarin<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes and also Mandarin (Taiwan)
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Norwegian<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Polish<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Portuguese<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes (Brazilian)
+
-
| align="center" bgcolor="#90EE90" | Yes (Brazilian)
+
-
| align="center" bgcolor="#90EE90" | Yes and also in Portuguese(Brazilian)
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes (Brazilian)
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Russian<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Simplified Chinese
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Spanish<br>
+
-
| align="center" bgcolor="#90EE90" | Yes <br>
+
-
(CO, ES, MX)
+
-
 
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes<br> (CO, ES, MX, US)
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Swedish<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Thai<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;<br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Traditional Chinese
+
-
| align="center" bgcolor="#FFB6C1" | No <br>
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#FFB6C1" | No&nbsp;
+
-
| align="center" bgcolor="#FFB6C1" | No
+
-
|-
+
-
! scope="row" bgcolor="#d3d3d3" | Turkish<br>
+
-
| align="center" bgcolor="#FFB6C1" | No <br>  
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
| align="center" bgcolor="#90EE90" | Yes&nbsp;
+
-
| align="center" bgcolor="#FFB6C1" | No &nbsp;<br>  
+
-
| align="center" bgcolor="#90EE90" | Yes
+
-
|}
+

Latest revision as of 21:03, 15 September 2017


This content has moved!

Its new location is:  https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html

Please update your bookmark.

Rating: 4.5/5 (2 votes cast)

Personal tools