Unified CCX AppAdmin SocialMiner Configuration Page Shows a Mismatch for Feed/Campaign/Notification

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Unified CCX AppAdmin SocialMiner Configuration Page Shows a Mismatch for Feed/Campaign/Notification

Problem Summary Log in to Unified CCX AppAdmin and go to Subsytems > Chat > SocialMiner Configuration page. The page displays an error or the SocialMiner status section shows a mismatch for the feed/campaign/notification.
Error Message Mismatch/Missing configuration.
Possible Cause Feed/Campaign/Notification rule got deleted by mistake in SocialMiner.
Recommended Action - Log in to Unified CCX AppAdmin. Go to Subsystems > Chat > SocialMiner Configuration page and verify the Hostname/IP address and the login credentials of the social miner server.
- Click the Save button. This will fix any mismatch in the social miner configurations.
- Watch the status section for success message.
- In case of an error related to invalid IP address or login credentails, try saving the page with valid SocialMiner server details.
- In case of any other failure message, check the SocialMiner status section for the status of Feed, Campaign, and Notification creation.
If any of the above configurations show mismatch, try deleting the feed/campaign/notification manually from the SocialMiner administration page.


Release Release 9.0(1)
Associated
CDETS #
None

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