Unified CCE Software Compatibility Matrix for ALL 7.x Releases
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Contents |
Unified CCE 7.5(x) Product Sets
| Communications
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|---|---|
| 7.1(5) | IP IVR 8.0(x) 7.0(1) SR 5 CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0(x) |
8.5(x) 8.0(4) 8.0(3) 7.5(x)
|
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 (2) CRM for Salesforce 1.1 (2) CRM for Microsoft Dynamics CRM CRM for SAP 1.0(2) | 8.0 | 8.5(x) 8.0(x) 7.5(x) | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.1(3) | IP IVR 8.0(x) 7.0(1) SR4/ 5 CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.0(1) CRM for Salesforce 1.0(1) CRM for Microsoft Dynamics CRM 1.0(1) CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.1(2) | CVP 8.0(1) 7.0(2) 4.1(1) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.0(1) CRM for Salesforce 1.0(1) CRM for Microsoft Dynamics CRM1.0(1) CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.0(2) | IP IVR 7.0(1)
CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.0(1) | IP IVR 7.0(1)
CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) |
8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 6.0 | IP IVR 5.0(2) 5.0(1) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 8.5(x) 8.0(x) 7.5(x | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 4.0(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) |
| 4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP 4.1.1 ES3 | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | ) | | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP 4.0(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | ) | | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
Unified CCE 7.5(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
- Unified Expert Advisor requires:
Unified CCE 7.2(3) or CCE 7.5(5)
Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
Cisco Unified Presence Sever 8.0
CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1) - Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs - 7.5(10) PG and CTI OS must be same maintenance release versions.
- 7.5(1) thru (9) must be on same minor release.
- Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
CAD Compatibility
| Unified CCE/PG | CTI OS Server | CAD Desktop and Server |
|---|---|---|
| 7.5(1) | 7.5(1) | 7.6(1), 7.5(1) |
| 7.5(2) | 7.5(2) | 7.6(1), 7.5(1) |
| 7.5(3) | 7.5(3) | 7.6(1), 7.5(3) |
| 7.5(4) | 7.5(4) | 7.6(1), 7.5(3) |
| 7.5(5) | 7.5(5) | 7.6(1), 7.5(8), 7.5(6), 7.5(5) |
| 7.5(6) | 7.5(6) | 7.6(1), 7.5(8), 7.5(6) |
| 7.5(7) | 7.5(6) | 7.6(1), 7.5(8) |
| 7.5(8) | 7.5(8) | 7.6(1), 7.5(8), 7.5(6) |
| 7.5(9) | 7.5(9) | 7.6(1), 7.5(8) |
| 7.5(10) | 7.5(10) | 7.6(2), 7.6(3), 7.5(10) |
Note: CAD is not backward compatible. The CAD desktop and server must be the same version.
Unified CCE 7.2(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|---|---|
| 6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | 1.0(2) | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 6.0 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.10 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.2(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.2(x) Notes
- Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
- Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
- Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- CRM Connector SAP 1.0(1):
SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
SAP ICI Free Seating feature is required
Requires Windows 2003 - CRM Connector SAP 1.0(2):
SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
SAP ICI Free Seating feature is required
Requires Windows 2003
Unified CCE 7.1(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator |
Unified CCE 7.1(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
- CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
Unified CCE 7.0(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | IP Phones |
|---|---|---|---|---|---|---|
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.0(x) Notes
- ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
- There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
- Unified CM 4.2 requires CAD 7.0(1) or greater.
- CVP:
CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
CVP 4.x requires ICM 7.0 (4) or greater
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