Unified CCE Software Compatibility Matrix for ALL 7.x Releases
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+ | '''<font size="3">Introduction</font>''' | ||
+ | |||
+ | |- | ||
+ | | '''This compatibility matrix specifies all supported configurations and versions for Cisco Unified Contact Center Enterprise ALL 7.x releases. The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported.''' | ||
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#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br> | #CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br> | ||
<br> | <br> | ||
+ | |||
+ | <br> | ||
+ | |||
+ | == General Compatibility Notes and Limitations == | ||
+ | |||
+ | {| width="800" cellspacing="1" cellpadding="1" border="1" | ||
+ | |- | ||
+ | ! scope="col" style="background-color: rgb(255,255,204); color: green" | Component | ||
+ | ! scope="col" style="background-color: rgb(255,255,204); color: green" | Notes | ||
+ | |- | ||
+ | | valign="top" | Phones | ||
+ | | valign="top" | The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments: | ||
+ | *Third-party SIP phones are not supported as contact center agent phones. The SIP standard does not include the necessary messaging for third-party Call Control (3PCC). Unified CCE relies on CTI capabilities on the SIP phones that third-party phones do not have. As an alternative, you may choose to deploy the Mobile Agent solution to enable Cisco Unified CCE and Contact Center Hosted (CCH) to use any phone as an agent phone. Please consult with your Cisco Sales Engineer for additional detail on this configuration. | ||
+ | *IP Communicator is not supported with Cisco Agent Desktop (CAD) IP Phone Agent. | ||
+ | *See the [http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html Cisco Unified Communications Manager Compatibility Guide ]for SIP and other phone protocol support. | ||
+ | |||
+ | |- | ||
+ | | valign="top" | System Peripheral Gateway (PG) Deployments | ||
+ | | valign="top" | The following general limitations pertain to Unified CCE deployments that use the System PG: | ||
+ | *E-Mail Manager Option, Web Collaboration Option (both end-of-life products), as well as E-Mail Interaction Manager and Web Interaction Manager (Unified EIM/WIM) are not supported with deployments that use the System PG. For Unified EIM/WIM documentation, see:[http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html Cisco Unified E-Mail Interaction Manager ]and [http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html Cisco Unified Web Interaction Manager]. | ||
+ | |||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = Unified CCE Parent / Child Compatibility<br> = | ||
+ | |||
+ | {| width="644" cellspacing="1" cellpadding="1" border="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Release<br> | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 7.0(x) | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 7.1(x) | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 7.2(x) | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 7.5(x) | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 7.0(x)''' | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | No<br> | ||
+ | | align="center" | No<br> | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 7.1(x)''' | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | No<br> | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 7.2(x)''' | ||
+ | | align="center" | No<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 7.5(x)''' | ||
+ | | align="center" | No<br> | ||
+ | | align="center" | No<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = Central Controller Backward Compatibility<br> = | ||
+ | |||
+ | {| style="width: 600px; height: 179px" border="1" cellspacing="1" cellpadding="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | CentralController | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | PG | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | PG + CAD | ||
+ | |- | ||
+ | | align="center" | 7.5 | ||
+ | | align="center" | 7.2 | ||
+ | | align="center" | 7.2 | ||
+ | |- | ||
+ | | align="center" | 7.5 | ||
+ | | align="center" | 7.1 | ||
+ | | <br> | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | '''Note:''' Backward compatible PGs are intended to be supported during the transition when you upgrade the Central Controller and PGs to the same version. | ||
+ | |||
+ | '''Note:''' MR PG and Dialer must be at the same version. | ||
+ | |||
+ | |||
+ | |||
+ | <br> | ||
+ | |||
+ | = NAM/CICM Compatibility<br> = | ||
+ | |||
+ | {| cellspacing="1" cellpadding="1" border="1" style="width: 600px; height: 179px;" | ||
+ | |- | ||
+ | ! scope="col" style="background-color: rgb(255,255,204); color: green" | NAM Version | ||
+ | ! scope="col" style="background-color: rgb(255,255,204); color: green" | CICM Version | ||
+ | |- | ||
+ | | align="center" | 7.5 | ||
+ | | align="center" | 7.2<br> | ||
+ | |- | ||
+ | | align="center" | 7.5<br> | ||
+ | | align="center" | 7.1<br> | ||
+ | |- | ||
+ | | align="center" | 7.5<br> | ||
+ | | align="center" | 7.0<br> | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | '''Note''': The columns can be switched for forward compatibilty. For example, NAM at 7.2 and CICM at 7.5 is a supported configuration. <br> | ||
+ | |||
+ | = VDI & Cisco VXI Support<br> = | ||
+ | |||
+ | {| cellspacing="1" cellpadding="1" border="1" style="width: 600px; height: 200px;" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Cisco Client Type | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Virtual Desktop Infrastructure | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | OS Compatibility | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Cisco VXI Clients | ||
+ | |- | ||
+ | | valign="top" | Cisco Agent Desktop (CAD) | ||
+ | | valign="top" | All | ||
+ | | valign="top" | Not Supported | ||
+ | | valign="top" | Not Supported | ||
+ | | valign="top" | Not Supported | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = Application Virtualization<br> = | ||
+ | |||
+ | Windows Server 2008 R2 (SP1) | ||
+ | |||
+ | {| width="800" cellspacing="1" cellpadding="1" border="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Cisco Client Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Citrix/XenApp | ||
+ | |- | ||
+ | | valign="top" | CTI-OS Clients (All CILs) | ||
+ | | valign="top" | 7.5(9), 7.5(10) | ||
+ | | valign="top" | XenApp 5.0 | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | |||
+ | = Siebel Compatibility<br> = | ||
+ | |||
+ | <br> | ||
+ | |||
+ | {| width="298" cellspacing="1" cellpadding="1" border="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Cisco Siebel Driver <br> | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Siebel Release<br> | ||
+ | |- | ||
+ | | align="center" | 7.5(x) | ||
+ | | align="center" | 8.0(x) | ||
+ | |- | ||
+ | | align="center" | 7.5(10) | ||
+ | | align="center" | 7.7(x), 7.8(x), 8.1(x) | ||
+ | |- | ||
+ | | align="center" | 7.2(x) | ||
+ | | align="center" | 7.8(x) | ||
+ | |- | ||
+ | | align="center" | 7.1(x) | ||
+ | | align="center" | 7.8(x) | ||
+ | |- | ||
+ | | align="center" | 7.0(x) | ||
+ | | align="center" | 7.8(x) | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = ICM-to-ICM Gateway Requirements = | ||
+ | |||
+ | <br>The following are system requirements for ICM-to-ICM Gateway. | ||
+ | |||
+ | *Both Client ICM and Server ICM must be supported releases of Unified ICME and the two versions must appear on a single row in the table below If two connected ICMs are running with different releases of Unified ICME, only the ICM-to-ICM Gateway features supported by the lowest release are available.<br> | ||
+ | |||
+ | '''Note:''' A supported release includes “extended support releases”. For example, as of June2008, 7.1 (5) and 7.2(7) are considered as “extended support releases” that are within a minorversion of each other. | ||
+ | |||
+ | *An ICM communication network configuration that can support ICM-to-ICM Gateway. TheSignaling Access Network (SAN)/Public network is strongly recommended. | ||
+ | |||
+ | '''Note:''' Refer to the Pre-installation Planning Guide for Cisco Unified ICM Enterprise andHosted for information about the Signaling Access Network and ICM communicationsnetwork configurations.<br> | ||
+ | |||
+ | == ICM-to-ICM Gateway Client and Server Release Requirements == | ||
+ | |||
+ | {| width="800" cellspacing="1" cellpadding="1" border="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Client/Server 1 | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Client/Server 2 | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Comments | ||
+ | |- | ||
+ | | valign="top" | 6.0 | ||
+ | | valign="top" | 7.0, 7.1, 7.2 | ||
+ | | valign="top" | ICM 6.0 has reached End of Life and End of Support. ICM6.0 is mentioned here only to provide the available upgradepaths. | ||
+ | |- | ||
+ | | valign="top" | 7.0, 7.1, 7.2 | ||
+ | | valign="top" | 7.5 | ||
+ | | valign="top" | ICM 7.0, 7.1 and 7.2 are End of Life and End of Support.They are mentioned here only to provide the available upgradepaths. | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | <br> <br> | ||
+ | |||
+ | [[Category:Unified_Contact_Center_Enterprise]] | ||
+ | |||
+ | |||
<br> | <br> | ||
Revision as of 18:28, 10 December 2013
Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE
Go to: Compatibility Matrix for Unified CCE
Go to: Category:Unified Contact Center Enterprise
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This compatibility matrix specifies all supported configurations and versions for Cisco Unified Contact Center Enterprise ALL 7.x releases. The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unified CCE 7.5(x) Product Sets
Unified CCE 7.5(x) Notes
CAD Compatibility
Note: CAD is not backward compatible. The CAD desktop and server must be the same version.
Unified CCE 7.2(x) Product Sets
|
Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
---|---|---|---|---|---|---|---|---|---|
6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | 1.0(2) | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
6.0 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.10 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.0(4) | IP IVR 4.5(2)
CVP | 7.2(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
5.0(3) | IP IVR 4.5(2)
CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.2(x) Notes
- Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
- Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
- Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- CRM Connector SAP 1.0(1):
SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
SAP ICI Free Seating feature is required
Requires Windows 2003 - CRM Connector SAP 1.0(2):
SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
SAP ICI Free Seating feature is required
Requires Windows 2003 - CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.2.
Unified CCE 7.1(x) Product Sets
Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | Unified CCMP | IP Phones |
---|---|---|---|---|---|---|---|
5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.0(4) | IP IVR 4.5(2)
CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator |
Unified CCE 7.1(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
- CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
Unified CCE 7.0(x) Product Sets
Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | IP Phones |
---|---|---|---|---|---|---|
5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
5.0(4) | IP IVR 4.5(2)
CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.0(x) Notes
- ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
- There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
- Unified CM 4.2 requires CAD 7.0(1) or greater.
- CVP:
CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
CVP 4.x requires ICM 7.0 (4) or greater
General Compatibility Notes and Limitations
Component | Notes |
---|---|
Phones | The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments:
|
System Peripheral Gateway (PG) Deployments | The following general limitations pertain to Unified CCE deployments that use the System PG:
|
Unified CCE Parent / Child Compatibility
Release | Parent 7.0(x) | Parent 7.1(x) | Parent 7.2(x) | Parent 7.5(x) |
---|---|---|---|---|
Child 7.0(x) | Yes | Yes | No | No |
Child 7.1(x) | Yes | Yes | Yes | No |
Child 7.2(x) | No | Yes | Yes | Yes |
Child 7.5(x) | No | No | Yes | Yes |
Central Controller Backward Compatibility
CentralController | PG | PG + CAD |
---|---|---|
7.5 | 7.2 | 7.2 |
7.5 | 7.1 | |
Note: Backward compatible PGs are intended to be supported during the transition when you upgrade the Central Controller and PGs to the same version.
Note: MR PG and Dialer must be at the same version.
NAM/CICM Compatibility
NAM Version | CICM Version |
---|---|
7.5 | 7.2 |
7.5 | 7.1 |
7.5 | 7.0 |
Note: The columns can be switched for forward compatibilty. For example, NAM at 7.2 and CICM at 7.5 is a supported configuration.
VDI & Cisco VXI Support
Cisco Client Type | Version | Virtual Desktop Infrastructure | OS Compatibility | Cisco VXI Clients |
---|---|---|---|---|
Cisco Agent Desktop (CAD) | All | Not Supported | Not Supported | Not Supported |
Application Virtualization
Windows Server 2008 R2 (SP1)
Cisco Client Version | Version | Citrix/XenApp |
---|---|---|
CTI-OS Clients (All CILs) | 7.5(9), 7.5(10) | XenApp 5.0 |
Siebel Compatibility
Cisco Siebel Driver | Siebel Release |
---|---|
7.5(x) | 8.0(x) |
7.5(10) | 7.7(x), 7.8(x), 8.1(x) |
7.2(x) | 7.8(x) |
7.1(x) | 7.8(x) |
7.0(x) | 7.8(x) |
ICM-to-ICM Gateway Requirements
The following are system requirements for ICM-to-ICM Gateway.
- Both Client ICM and Server ICM must be supported releases of Unified ICME and the two versions must appear on a single row in the table below If two connected ICMs are running with different releases of Unified ICME, only the ICM-to-ICM Gateway features supported by the lowest release are available.
Note: A supported release includes “extended support releases”. For example, as of June2008, 7.1 (5) and 7.2(7) are considered as “extended support releases” that are within a minorversion of each other.
- An ICM communication network configuration that can support ICM-to-ICM Gateway. TheSignaling Access Network (SAN)/Public network is strongly recommended.
Note: Refer to the Pre-installation Planning Guide for Cisco Unified ICM Enterprise andHosted for information about the Signaling Access Network and ICM communicationsnetwork configurations.
ICM-to-ICM Gateway Client and Server Release Requirements
Client/Server 1 | Client/Server 2 | Comments |
---|---|---|
6.0 | 7.0, 7.1, 7.2 | ICM 6.0 has reached End of Life and End of Support. ICM6.0 is mentioned here only to provide the available upgradepaths. |
7.0, 7.1, 7.2 | 7.5 | ICM 7.0, 7.1 and 7.2 are End of Life and End of Support.They are mentioned here only to provide the available upgradepaths. |
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