Unified CCE Software Compatibility Matrix for ALL 7.x Releases
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(Difference between revisions)
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| + | '''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']] | ||
| + | |||
'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']] | '''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']] | ||
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== Unified CCE 7.5(x) Product Sets == | == Unified CCE 7.5(x) Product Sets == | ||
| - | {| | + | {| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;" |
|- | |- | ||
! scope="col" | Communications | ! scope="col" | Communications | ||
| - | Manager | + | Manager |
! scope="col" | IVR (IP-IVR and | ! scope="col" | IVR (IP-IVR and | ||
| - | CVP [formerly ISN]) | + | CVP [formerly ISN]) |
! scope="col" | CAD/CTI OS server | ! scope="col" | CAD/CTI OS server | ||
! scope="col" | CTI OS | ! scope="col" | CTI OS | ||
| - | desktop | + | desktop |
! scope="col" | Unified | ! scope="col" | Unified | ||
Intelligence | Intelligence | ||
| - | Center | + | Center |
! scope="col" | Unified EIM/WIM | ! scope="col" | Unified EIM/WIM | ||
| Line 34: | Line 36: | ||
| valign="top" | 7.1(5) | | valign="top" | 7.1(5) | ||
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5 | | valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5 | ||
| - | CVP<br>8.0(1)<br>7.0(2) <br>4.1(1) | + | CVP<br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x) | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x) | ||
| valign="top" | | | valign="top" | | ||
| - | + | 8.5(x)<br> | |
| - | + | 8.0(4)<br> | |
| - | <br> | + | 8.0(3)<br> |
| + | |||
| + | 7.5(x) | ||
| + | |||
| + | <br> | ||
| valign="top" | | | valign="top" | | ||
| Line 50: | Line 56: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1) | + | 4.3(1) |
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5 | | valign="top" | CRM for Siebel 7.5(x), 8.1.1.5 | ||
| Line 59: | Line 65: | ||
CRM for Microsoft Dynamics CRM <br>1.1 (2) | CRM for Microsoft Dynamics CRM <br>1.1 (2) | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 8.0 | | valign="top" | 8.0 | ||
| Line 67: | Line 73: | ||
| valign="top" | 7.1(3) | | valign="top" | 7.1(3) | ||
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5 | | valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5 | ||
| - | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1) | + | CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | 8.0(3) | |
| - | + | 7.5(x) | |
| valign="top" | | | valign="top" | | ||
| Line 83: | Line 89: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1) | + | 4.3(1) |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 92: | Line 98: | ||
CRM for Microsoft Dynamics CRM 1.0(1) | CRM for Microsoft Dynamics CRM 1.0(1) | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 99: | Line 105: | ||
|- | |- | ||
| valign="top" | 7.1(2) | | valign="top" | 7.1(2) | ||
| - | | valign="top" | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1) | + | | valign="top" | CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 118: | Line 120: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1) | + | 4.3(1) |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 127: | Line 129: | ||
CRM for Microsoft Dynamics CRM1.0(1) | CRM for Microsoft Dynamics CRM1.0(1) | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 135: | Line 137: | ||
| valign="top" | 7.0(2) | | valign="top" | 7.0(2) | ||
| valign="top" | IP IVR 7.0(1) | | valign="top" | IP IVR 7.0(1) | ||
| - | CVP <br>7.0(2)<br>4.1(1) | + | CVP <br>7.0(2)<br>4.1(1) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | + | 8.5(x) | |
| - | + | <br> 8.0(4) | |
8.0(3) | 8.0(3) | ||
| Line 148: | Line 150: | ||
7.5(x) | 7.5(x) | ||
| - | <br> | + | <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 155: | Line 157: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 164: | Line 166: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) <br> | + | CRM for SAP 1.0(2) <br> |
| - | | valign="top" | 1.0(2)<br><br><br> | + | | valign="top" | 1.0(2)<br> <br><br> |
| - | | 8.5(x)<br>8.0(x)<br>7.5(x)<br> | + | | 8.5(x)<br>8.0(x)<br>7.5(x)<br> |
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br> | | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br> | ||
|- | |- | ||
| valign="top" | 7.0(1) | | valign="top" | 7.0(1) | ||
| valign="top" | IP IVR 7.0(1) | | valign="top" | IP IVR 7.0(1) | ||
| - | CVP <br>7.0(2)<br>4.1(1) | + | CVP <br>7.0(2)<br>4.1(1) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 192: | Line 190: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 201: | Line 199: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 207: | Line 205: | ||
8.5(x) | 8.5(x) | ||
| - | 8.0(x)<br> | + | 8.0(x)<br> |
| - | 7.5(x)<br> | + | 7.5(x)<br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 | ||
| Line 215: | Line 213: | ||
| valign="top" | 6.1 | | valign="top" | 6.1 | ||
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1) | | valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1) | ||
| - | CVP <br>7.0(2)<br>4.1(1)<br>4.0(2) | + | CVP <br>7.0(2)<br>4.1(1)<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | | | valign="top" | | ||
| Line 235: | Line 229: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 252: | Line 246: | ||
| valign="top" | 6.0 | | valign="top" | 6.0 | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1) | ||
| - | CVP <br>4.1(1)<br>4.0(2) | + | CVP <br>4.1(1)<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 272: | Line 262: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 281: | Line 271: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) <br> | + | CRM for SAP 1.0(2) <br> |
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x | | valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x | ||
| Line 289: | Line 279: | ||
| valign="top" | 5.1(3) | | valign="top" | 5.1(3) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP <br>4.1(1)<br>4.0(2) | + | CVP <br>4.1(1)<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 309: | Line 295: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 318: | Line 304: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| - | | <br> | + | | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | ||
| Line 326: | Line 312: | ||
| valign="top" | 5.1(2) | | valign="top" | 5.1(2) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) | + | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 346: | Line 328: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 355: | Line 337: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) <br> | + | CRM for SAP 1.0(2) <br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br> | | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br> | ||
| Line 363: | Line 345: | ||
| valign="top" | 5.1(1b) | | valign="top" | 5.1(1b) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) | + | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 383: | Line 361: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 392: | Line 370: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| - | | <br> | + | | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | ||
| Line 400: | Line 378: | ||
| valign="top" | 5.0(4) | | valign="top" | 5.0(4) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP 4.0(2) | + | CVP 4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 420: | Line 394: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 429: | Line 403: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| - | | <br>7.5(x) <br> | + | | <br>7.5(x) <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) | ||
|- | |- | ||
| Line 439: | Line 413: | ||
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 455: | Line 425: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 464: | Line 434: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| - | | <br>7.5(x) <br> | + | | <br>7.5(x) <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | ||
|- | |- | ||
| Line 475: | Line 445: | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | |||
| - | |||
8.5(x) | 8.5(x) | ||
| - | 8.0(4) | + | <br> 8.0(4) |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 490: | Line 458: | ||
4.3(1) | 4.3(1) | ||
| - | <br><br> | + | <br> <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 499: | Line 467: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| - | | <br>7.5(x) <br> | + | | <br>7.5(x) <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | ||
|- | |- | ||
| Line 509: | Line 477: | ||
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | 8.5(x) |
| - | + | 8.0(4) | |
| - | + | ||
| - | 8.5(x) | + | |
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 525: | Line 489: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 534: | Line 498: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| - | | <br> | + | | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2) | ||
| Line 542: | Line 506: | ||
| valign="top" | 4.2(3) | | valign="top" | 4.2(3) | ||
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4) | | valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4) | ||
| - | CVP 4.1.1 ES3<br>4.0(2) | + | CVP 4.1.1 ES3<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | |||
| - | |||
8.5(x) | 8.5(x) | ||
| - | 8.0(4) | + | <br> 8.0(4) |
8.0(3) | 8.0(3) | ||
| Line 557: | Line 519: | ||
7.5(x) | 7.5(x) | ||
| - | <br> | + | <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 564: | Line 526: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 573: | Line 535: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| valign="top" | ) | | valign="top" | ) | ||
| - | | <br> | + | | <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1) | ||
|- | |- | ||
| valign="top" | 4.2(1) | | valign="top" | 4.2(1) | ||
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4) | | valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4) | ||
| - | CVP 4.0(2) | + | CVP 4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | |||
| - | |||
8.5(x) | 8.5(x) | ||
| - | 8.0(4) | + | <br> 8.0(4) |
8.0(3) | 8.0(3) | ||
| Line 596: | Line 556: | ||
7.5(x) | 7.5(x) | ||
| - | <br> | + | <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 603: | Line 563: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 612: | Line 572: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| valign="top" | ) | | valign="top" | ) | ||
| - | | <br> | + | | <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2) | ||
|} | |} | ||
| Line 628: | Line 588: | ||
#7.5(10) PG and CTI OS must be same maintenance release versions. | #7.5(10) PG and CTI OS must be same maintenance release versions. | ||
#7.5(1) thru (9) must be on same minor release. | #7.5(1) thru (9) must be on same minor release. | ||
| - | #Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2 | + | #Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2. |
| - | + | ||
=== CAD Compatibility === | === CAD Compatibility === | ||
| - | {| | + | {| width="500" cellspacing="1" cellpadding="1" border="1" |
|- | |- | ||
! scope="col" | Unified CCE/PG | ! scope="col" | Unified CCE/PG | ||
| Line 1,443: | Line 1,402: | ||
#Unified CM 4.2 requires CAD 7.0(1) or greater. | #Unified CM 4.2 requires CAD 7.0(1) or greater. | ||
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br> | #CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br> | ||
| - | + | #Only CMB 7.1 and 7.1(2) are supported with ICM 7.0(x). | |
| - | <br> | + | #CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. |
| - | + | <br> | |
<br> | <br> | ||
Revision as of 03:21, 22 February 2013
Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE
Go to: Compatibility Matrix for Unified CCE
Go to: Category:Unified Contact Center Enterprise
Contents |
Unified CCE 7.5(x) Product Sets
| Communications
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|---|---|
| 7.1(5) | IP IVR 8.0(x) 7.0(1) SR 5 CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0(x) |
8.5(x) 8.0(4) 8.0(3) 7.5(x)
|
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x), 8.1.1.5
CRM for PeopleSoft 1.1 (2) CRM for Salesforce 1.1 (2) CRM for Microsoft Dynamics CRM CRM for SAP 1.0(2) | 8.0 | 8.5(x) 8.0(x) 7.5(x) | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.1(3) | IP IVR 8.0(x) 7.0(1) SR4/ 5 CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.0(1) CRM for Salesforce 1.0(1) CRM for Microsoft Dynamics CRM 1.0(1) CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.1(2) | CVP 8.5(1) 8.0(1) 7.0(2) 4.1(1) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.0(1) CRM for Salesforce 1.0(1) CRM for Microsoft Dynamics CRM1.0(1) CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.0(2) | IP IVR 7.0(1)
CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.0(1) | IP IVR 7.0(1)
CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) |
8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 6.0 | IP IVR 5.0(2) 5.0(1) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 8.5(x) 8.0(x) 7.5(x | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 4.0(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) |
| 4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 8.5(x)
8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP 4.1.1 ES3 | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | ) | | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP 4.0(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
8.5(x)
8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | ) | | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
Unified CCE 7.5(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
- Unified Expert Advisor requires:
Unified CCE 7.2(3) or CCE 7.5(5)
Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
Cisco Unified Presence Sever 8.0
CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1) - Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs - 7.5(10) PG and CTI OS must be same maintenance release versions.
- 7.5(1) thru (9) must be on same minor release.
- Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
CAD Compatibility
| Unified CCE/PG | CTI OS Server | CAD Desktop and Server |
|---|---|---|
| 7.5(1) | 7.5(1) | 7.6(1), 7.5(1) |
| 7.5(2) | 7.5(2) | 7.6(1), 7.5(1) |
| 7.5(3) | 7.5(3) | 7.6(1), 7.5(3) |
| 7.5(4) | 7.5(4) | 7.6(1), 7.5(3) |
| 7.5(5) | 7.5(5) | 7.6(1), 7.5(8), 7.5(6), 7.5(5) |
| 7.5(6) | 7.5(6) | 7.6(1), 7.5(8), 7.5(6) |
| 7.5(7) | 7.5(6) | 7.6(1), 7.5(8) |
| 7.5(8) | 7.5(8) | 7.6(1), 7.5(8), 7.5(6) |
| 7.5(9) | 7.5(9) | 7.6(1), 7.5(8) |
| 7.5(10) | 7.5(10) | 7.6(2), 7.6(3), 7.5(10) |
Note: CAD is not backward compatible. The CAD desktop and server must be the same version.
Unified CCE 7.2(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|---|---|
| 6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | 1.0(2) | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 6.0 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.10 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.2(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.2(x) Notes
- Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
- Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
- Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- CRM Connector SAP 1.0(1):
SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
SAP ICI Free Seating feature is required
Requires Windows 2003 - CRM Connector SAP 1.0(2):
SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
SAP ICI Free Seating feature is required
Requires Windows 2003
Unified CCE 7.1(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator |
Unified CCE 7.1(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
- CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
Unified CCE 7.0(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | IP Phones |
|---|---|---|---|---|---|---|
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.0(x) Notes
- ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
- There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
- Unified CM 4.2 requires CAD 7.0(1) or greater.
- CVP:
CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
CVP 4.x requires ICM 7.0 (4) or greater
- Only CMB 7.1 and 7.1(2) are supported with ICM 7.0(x).
- CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.
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