Unified CCE Software Compatibility Matrix for ALL 7.x Releases

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'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]
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=== <br>'''This content has moved!'''<br>  ===
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'''Go to:''' [[:Category:Unified Contact Center Enterprise|'''Category:Unified Contact Center Enterprise''']]<br>
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'''Its new location is:&nbsp; [https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html]'''  
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----
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'''Please update your bookmark.'''
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<br>
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<br>
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<br>
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== Unified CCE 7.5(x) Product Sets  ==
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{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
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|-
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! scope="col" | Communications
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Manager
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! scope="col" | IVR (IP-IVR and
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CVP [formerly ISN])
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! scope="col" | CAD/CTI OS server
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! scope="col" | CTI OS
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desktop
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! scope="col" | Unified
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Intelligence
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Center
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! scope="col" | Unified EIM/WIM
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! scope="col" | Unified CRM Version
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! scope="col" | RSM
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! scope="col" | Unified CCMP
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! scope="col" | IP Phones
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|-
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| valign="top" | 7.1(5)
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| valign="top" |
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IP IVR <br>8.0(x)<br>7.0(1) SR 5<br>7.0(2)<br>
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CVP
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8.5 (1)<br>8.0(1)<br>7.0(2) <br>4.1(1)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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8.5(x)<br>
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8.0(4)<br>
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8.0(3)<br>
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7.5(x)
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<br>
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| valign="top" |
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4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)
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| valign="top" | CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM <br>1.1 (2)
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CRM for SAP 1.0(2)
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) <br>7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
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|-
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| valign="top" | 7.1(3)
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| valign="top" |
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IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5<br>7.0(2)<br>
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CVP
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8.5 (1)<br>8.0(1)<br>7.0(2) <br>4.1(1)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" | 8.5(x)
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8.0(4)
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8.0(3)
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7.5(x)
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| valign="top" |
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4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)
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| valign="top" | CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.0(1)
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CRM for Salesforce 1.0(1)
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CRM for Microsoft Dynamics CRM 1.0(1)
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CRM for SAP 1.0(2)
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| valign="top" | 1.0(2)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) <br>7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
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|-
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| valign="top" | 7.1(2)
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| valign="top" |
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IP IVR<br> 7.0(2)<br>
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CVP
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8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)
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| valign="top" |
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7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" | 8.5(x)
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8.0(4)
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8.0(3)
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7.5(x)
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| valign="top" |
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4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)
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| valign="top" | CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.0(1)
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CRM for Salesforce 1.0(1)
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CRM for Microsoft Dynamics CRM1.0(1)
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CRM for SAP 1.0(2)
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| valign="top" | 1.0(2)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
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|-
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| valign="top" | 7.0(2)
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| valign="top" |
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IP IVR
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7.0(1) <br> 7.0(2)
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CVP <br>7.0(2)<br>4.1(1)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" |
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8.5(x)
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<br> 8.0(4)
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8.0(3)
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7.5(x)
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<br>
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| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)
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<br>
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| valign="top" | CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.1
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CRM for Salesforce 1.1
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CRM for Microsoft Dynamics CRM 1.1
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CRM for SAP 1.0(2) <br>
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| valign="top" | 1.0(2)<br> <br><br>
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| 8.5(x)<br>8.0(x)<br>7.5(x)<br>
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| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
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|-
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| valign="top" | 7.0(1)
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| valign="top" |
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IP IVR
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7.0(1) <br> 7.0(2)
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CVP <br>7.0(2)<br>4.1(1)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" | 8.5(x)
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8.0(4)
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8.0(3)
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7.5(x)
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| valign="top" |
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4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)<br>
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| valign="top" | CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.1
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CRM for Salesforce 1.1
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CRM for Microsoft Dynamics CRM 1.1
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CRM for SAP 1.0(2)
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| valign="top" | 1.0(2)
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|
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8.5(x)
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8.0(x)<br>
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7.5(x)<br>
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| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
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|-
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| valign="top" | 6.1
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| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)
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CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" | 8.5(x)
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8.0(4)
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8.0(3)
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7.5(x) <br>
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| valign="top" |
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4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)<br>
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| valign="top" | CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.1
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CRM for Salesforce 1.1
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CRM for Microsoft Dynamics CRM 1.1
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CRM for SAP 1.0(2)
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| valign="top" | 1.0(2)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
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|-
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| valign="top" | 6.0
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| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)
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CVP <br>4.1(1)<br>4.0(2)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" | 8.5(x)
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8.0(4)
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8.0(3)
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7.5(x) <br>
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| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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4.3(1)
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<br>
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| CRM for Siebel 7.5(x)
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CRM for PeopleSoft 1.1
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CRM for Salesforce 1.1
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+
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CRM for Microsoft Dynamics CRM 1.1
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+
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CRM for SAP 1.0(2) <br>
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x
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| valign="top" | 7.5(x)
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| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
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|-
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| valign="top" | 5.1(3)
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| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
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CVP <br>4.1(1)<br>4.0(2)
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
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| valign="top" | 8.5(x)
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8.0(4)
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8.0(3)
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+
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7.5(x)
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| valign="top" |
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-
4.4(1) (Unified CCE 7.5(9) with required ES and later)
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-
 
+
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4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
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-
 
+
-
4.3(1)<br>
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| valign="top" | CRM for Siebel 7.5(x)&nbsp;
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CRM for PeopleSoft 1.1
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+
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CRM for Salesforce 1.1
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+
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CRM for Microsoft Dynamics CRM 1.1
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+
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CRM for SAP 1.0(2)
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+
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| <br>
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| valign="top" | <br>7.5(x)
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| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
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| valign="top" | 5.1(2)
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| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
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CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
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-
 
+
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| valign="top" | 7.6(x)<br>7.5(x)
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| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
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| valign="top" | 8.5(x)
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8.0(4)
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-
 
+
-
8.0(3)
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-
 
+
-
7.5(x) <br>
+
-
 
+
-
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)
+
-
 
+
-
<br>
+
-
 
+
-
| CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2) <br>
+
-
 
+
-
| valign="top" | <br>
+
-
| valign="top" | <br>7.5(x)
+
-
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
+
-
|-
+
-
| valign="top" | 5.1(1b)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
-
 
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 8.5(x)
+
-
8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x)
+
-
 
+
-
| valign="top" |
+
-
4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
 
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)<br>&nbsp;
+
-
 
+
-
| valign="top" | CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| <br>
+
-
| valign="top" | <br>7.5(x)
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.0(4)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP 4.0(2)
+
-
 
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 8.5(x)
+
-
8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x) <br>
+
-
 
+
-
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)
+
-
 
+
-
<br>
+
-
 
+
-
| CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)<br><br>
+
-
 
+
-
| valign="top" | <br>
+
-
| <br>7.5(x) <br>
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(3)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 8.5(x)
+
-
8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x) <br>
+
-
 
+
-
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)
+
-
 
+
-
<br>
+
-
 
+
-
| CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)<br><br>
+
-
 
+
-
| valign="top" | <br>
+
-
| <br>7.5(x) <br>
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(2)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" |
+
-
8.5(x)
+
-
 
+
-
<br> 8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x)
+
-
 
+
-
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)
+
-
 
+
-
<br> <br>
+
-
 
+
-
| CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)<br><br>
+
-
 
+
-
| valign="top" | <br>
+
-
| <br>7.5(x) <br>
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 4.3(2)
+
-
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 8.5(x)
+
-
8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x)
+
-
 
+
-
| valign="top" |
+
-
4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
 
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)<br>
+
-
 
+
-
| valign="top" | CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| <br>
+
-
| valign="top" | <br>7.5(x)
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.2(3)
+
-
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)
+
-
CVP 4.1.1 ES3<br>4.0(2)
+
-
 
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" |
+
-
8.5(x)
+
-
 
+
-
<br> 8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x)
+
-
 
+
-
<br>
+
-
 
+
-
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)
+
-
 
+
-
<br>
+
-
 
+
-
| CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)<br><br>
+
-
 
+
-
| valign="top" | )
+
-
| <br>
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 4.2(1)
+
-
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)
+
-
CVP 4.0(2)
+
-
 
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" |
+
-
8.5(x)
+
-
 
+
-
<br> 8.0(4)
+
-
 
+
-
8.0(3)
+
-
 
+
-
7.5(x)
+
-
 
+
-
<br>
+
-
 
+
-
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
+
-
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)
+
-
 
+
-
4.3(1)
+
-
 
+
-
<br>
+
-
 
+
-
| CRM for Siebel 7.5(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)<br><br>
+
-
 
+
-
| valign="top" | )
+
-
| <br>
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|}
+
-
 
+
-
=== Unified CCE 7.5(x) Notes  ===
+
-
 
+
-
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
+
-
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
+
-
#For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page&nbsp;16.
+
-
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or CCE 7.5(5)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Sever 8.0<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
+
-
#Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):<br>EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs<br>WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
+
-
#7.5(10) PG and CTI OS must be same maintenance release versions.
+
-
#7.5(1) thru (9) must be on same minor release.
+
-
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
+
-
 
+
-
=== CAD Compatibility  ===
+
-
 
+
-
{| width="500" cellspacing="1" cellpadding="1" border="1"
+
-
|-
+
-
! scope="col" | Unified CCE/PG
+
-
! scope="col" | CTI OS Server
+
-
! scope="col" | CAD Desktop and Server
+
-
|-
+
-
| align="center" | 7.5(1)
+
-
| align="center" | 7.5(1)
+
-
| align="center" | 7.6(1), 7.5(1)
+
-
|-
+
-
| align="center" | 7.5(2)
+
-
| align="center" | 7.5(2)
+
-
| align="center" | 7.6(1), 7.5(1)
+
-
|-
+
-
| align="center" | 7.5(3)
+
-
| align="center" | 7.5(3)
+
-
| align="center" | 7.6(1), 7.5(3)
+
-
|-
+
-
| align="center" | 7.5(4)
+
-
| align="center" | 7.5(4)
+
-
| align="center" | 7.6(1), 7.5(3)
+
-
|-
+
-
| align="center" | 7.5(5)
+
-
| align="center" | 7.5(5)
+
-
| align="center" | 7.6(1), 7.5(8), 7.5(6), 7.5(5)
+
-
|-
+
-
| align="center" | 7.5(6)
+
-
| align="center" | 7.5(6)
+
-
| align="center" | 7.6(1), 7.5(8), 7.5(6)
+
-
|-
+
-
| align="center" | 7.5(7)
+
-
| align="center" | 7.5(6)
+
-
| align="center" | 7.6(1), 7.5(8)
+
-
|-
+
-
| align="center" | 7.5(8)
+
-
| align="center" | 7.5(8)
+
-
| align="center" | 7.6(1), 7.5(8), 7.5(6)
+
-
|-
+
-
| align="center" | 7.5(9)
+
-
| align="center" | 7.5(9)
+
-
| align="center" | 7.6(1), 7.5(8)
+
-
|-
+
-
| align="center" | 7.5(10)
+
-
| align="center" | 7.5(10)
+
-
| align="center" | 7.6(2), 7.6(3), 7.5(10)
+
-
|}
+
-
 
+
-
'''Note''': CAD is not backward compatible. The CAD desktop and server must be the same version.
+
-
 
+
-
<br>  
+
-
 
+
-
== Unified CCE 7.2(x) Product Sets <br> ==
+
-
 
+
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
-
|-
+
-
! scope="col" | Commincations
+
-
Manager
+
-
 
+
-
! scope="col" | IVR (IP-IVR and
+
-
CVP [formerly ISN])
+
-
 
+
-
! scope="col" | CAD/CTI OS server
+
-
! scope="col" | CTI OS
+
-
desktop
+
-
 
+
-
! scope="col" | Unified
+
-
Intelligence
+
-
 
+
-
Center
+
-
 
+
-
! scope="col" | Unified EIM/WIM
+
-
! scope="col" | Unified CRM Version
+
-
! scope="col" | RSM
+
-
! scope="col" | Unified CCMP
+
-
! scope="col" | IP Phones
+
-
|-
+
-
| valign="top" | 6.1
+
-
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)
+
-
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| valign="top" | 1.0(2)
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 6.0
+
-
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)
+
-
CVP<br>4.1(1)<br>4.0(2)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.1(3)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.10
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.1(2)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.1(1b)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.0(4)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP <br>4.0(2)<br>3.1(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(3)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP 3.1(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(2)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)&nbsp;<br>
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 4.3(2)
+
-
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.3(1)
+
-
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)
+
-
CVP 3.1(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.2(3)
+
-
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)
+
-
CVP <br>4.1(1)<br>4.0(2) <br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 4.2(1)
+
-
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)
+
-
CVP<br>4.0(2) <br>3.1(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.1(3)
+
-
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)
+
-
CVP<br>4.0(2) <br>3.1(0)<br>3.0(0)&nbsp;
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | 7.5<br>7.2
+
-
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)
+
-
|-
+
-
| valign="top" | 4.0(2)
+
-
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)
+
-
CVP<br>3.1(0) SR 1<br>3.0(0)
+
-
 
+
-
| valign="top" | 7.2(x)
+
-
| valign="top" | 7.2(x)<br>7.1(x)<br>7.0<br>6.0<br>5.1
+
-
| valign="top" | 7.5(x)
+
-
| valign="top" | Unified EIM/WIM <br>4.3(2) (Unified CCE 7.2(7) and later)<br>4.3(1)<br>4.2(5) A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.2(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2), 1.0(1)
+
-
 
+
-
| <br>
+
-
| valign="top" | N/A
+
-
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.0(1), 1.1(5)
+
-
|}
+
-
 
+
-
<br>
+
-
 
+
-
=== Unified CCE 7.2(x) Notes  ===
+
-
 
+
-
#Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
+
-
#Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
+
-
#Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
+
-
#Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
+
-
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
+
-
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
+
-
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
+
-
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
+
-
 
+
-
<br><br>
+
-
 
+
-
== Unified CCE 7.1(x) Product Sets<br>  ==
+
-
 
+
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
-
|-
+
-
! scope="col" | Commincations
+
-
Manager
+
-
 
+
-
! scope="col" | IVR (IP-IVR and
+
-
CVP [formerly ISN])
+
-
 
+
-
! scope="col" | CAD/CTI OS server
+
-
! scope="col" | CTI OS
+
-
desktop
+
-
 
+
-
! scope="col" | Unified EIM/WIM
+
-
! scope="col" | Unified CRM Version
+
-
! scope="col" | Unified CCMP
+
-
! scope="col" | IP Phones
+
-
|-
+
-
| valign="top" | 5.1(3)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP<br>4.1(1)<br>4.0(2)<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.1(2)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.1(1b)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.0(4)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(3)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(2)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 4.3(1)
+
-
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.2(3)
+
-
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)
+
-
CVP<br>4.1(1)<br>4.0(2)<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 4.2(1)
+
-
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.1(3)
+
-
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2<br>3.0(0)&nbsp;
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7.5<br>7.2<br>7.1
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)<br>
+
-
|-
+
-
| valign="top" | 4.0(2)
+
-
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)
+
-
CVP <br>3.1 SR1<br>3.0(0)
+
-
 
+
-
| valign="top" | 7.1(x)
+
-
| valign="top" | 7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | Unified EIM/WIM <br>4.2(5)A<br>4.2(4)<br>4.2(3)<br>4.2(2)<br>4.2(1)<br>E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.1(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | N/A
+
-
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator
+
-
|}
+
-
 
+
-
<br>
+
-
 
+
-
=== Unified CCE 7.1(x) Notes  ===
+
-
 
+
-
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
+
-
#Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
+
-
#Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
+
-
#CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
+
-
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
+
-
 
+
-
== Unified CCE 7.0(x) Product Sets<br>  ==
+
-
 
+
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
-
|-
+
-
! scope="col" | Commincations
+
-
Manager
+
-
 
+
-
! scope="col" | IVR (IP-IVR and
+
-
CVP [formerly ISN])
+
-
 
+
-
! scope="col" | CAD/CTI OS server
+
-
! scope="col" | CTI OS
+
-
desktop
+
-
 
+
-
! scope="col" | Unified EIM/WIM
+
-
! scope="col" | Unified CRM Version
+
-
! scope="col" | IP Phones
+
-
|-
+
-
| valign="top" | 5.1(1b)
+
-
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 5.0(4)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(3)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 5.0(2)
+
-
| valign="top" | IP IVR 4.5(2)
+
-
CVP 3.1 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
+
-
|-
+
-
| valign="top" | 4.3(1)
+
-
| valign="top" | IP IVR 6.0(1)<br>4.1(1)
+
-
CVP 3.1(0)
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.2(3)
+
-
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
+
-
|-
+
-
| valign="top" | 4.2(1)
+
-
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)
+
-
CVP<br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
+
-
|-
+
-
| valign="top" | 4.1(3)
+
-
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)
+
-
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR1<br>3.0 SR2
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)
+
-
|-
+
-
| valign="top" | 4.0(2)
+
-
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)
+
-
CVP <br>3.1 SR1<br>3.0(0)
+
-
 
+
-
| valign="top" | 7.0
+
-
| valign="top" | 7.0<br>6.0
+
-
| valign="top" | E-Mail Manager Option 5.0<br>Web Collaboration Option 5.0
+
-
| valign="top" | CRM for Siebel 7.0(x)
+
-
CRM for PeopleSoft 1.1
+
-
 
+
-
CRM for Salesforce 1.1
+
-
 
+
-
CRM for Microsoft Dynamics CRM 1.1
+
-
 
+
-
CRM for SAP 1.0(2)
+
-
 
+
-
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.0(1), 1.1(5)
+
-
|}
+
-
 
+
-
=== <br>Unified CCE 7.0(x) Notes  ===
+
-
 
+
-
#ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
+
-
#There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
+
-
#Unified CM 4.2 requires CAD 7.0(1) or greater.
+
-
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
+
-
 
+
-
<br>
+
-
 
+
-
<br>
+
-
 
+
-
{| border="1" class="wikitable"
+
-
|-
+
-
! style="background-color: rgb(255, 255, 204); color: green;" | '''Back to:''' [[:Category:Unified Contact Center Enterprise|Category:Unified Contact Center Enterprise]]
+
-
|}
+

Latest revision as of 22:12, 30 August 2017


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