Unified CCE Software Compatibility Matrix for ALL 7.x Releases

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'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]
 +
'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]  
'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]  
Line 9: Line 11:
== Unified CCE 7.5(x) Product Sets  ==
== Unified CCE 7.5(x) Product Sets  ==
-
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
+
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
|-
|-
! scope="col" | Communications  
! scope="col" | Communications  
-
Manager
+
Manager  
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])
+
CVP [formerly ISN])  
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop
+
desktop  
! scope="col" | Unified  
! scope="col" | Unified  
Intelligence  
Intelligence  
-
Center
+
Center  
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 34: Line 36:
| valign="top" | 7.1(5)  
| valign="top" | 7.1(5)  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
-
CVP<br>8.0(1)<br>7.0(2) <br>4.1(1)
+
CVP<br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)
+
8.5(x)<br>  
-
<br>
+
8.0(4)<br>
 +
 
 +
8.0(3)<br>
 +
 
 +
7.5(x)
 +
 
 +
<br>  
| valign="top" |  
| valign="top" |  
Line 50: Line 58:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5  
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5  
Line 59: Line 67:
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.1(1)<br>9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
-
| valign="top" | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) <br>7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
+
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
|-
|-
| valign="top" | 7.1(3)  
| valign="top" | 7.1(3)  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
-
CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)
+
CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
&nbsp; 9.x(x)  
-
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)  
+
8.5(x)  
-
&nbsp;
+
8.0(4)
 +
 
 +
8.0(3)
 +
 
 +
7.5(x)
| valign="top" |  
| valign="top" |  
Line 83: Line 95:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 92: Line 104:
CRM for Microsoft Dynamics CRM 1.0(1)  
CRM for Microsoft Dynamics CRM 1.0(1)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
-
| valign="top" | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) <br>7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
+
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
|-
|-
| valign="top" | 7.1(2)  
| valign="top" | 7.1(2)  
-
| valign="top" | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)  
+
| valign="top" | CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 118: Line 130:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 127: Line 139:
CRM for Microsoft Dynamics CRM1.0(1)  
CRM for Microsoft Dynamics CRM1.0(1)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 135: Line 147:
| valign="top" | 7.0(2)  
| valign="top" | 7.0(2)  
| valign="top" | IP IVR 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)
+
CVP <br>7.0(2)<br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)<br>8.0(4)  
+
8.5(x)  
 +
 
 +
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 148: Line 162:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 155: Line 169:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 164: Line 178:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
-
| valign="top" | 1.0(2)<br><br><br>
+
| valign="top" | 1.0(2)<br> <br><br>  
-
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>
+
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
|-
|-
| valign="top" | 7.0(1)  
| valign="top" | 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)
+
CVP <br>7.0(2)<br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 192: Line 206:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 201: Line 215:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 207: Line 221:
8.5(x)  
8.5(x)  
-
8.0(x)<br>
+
8.0(x)<br>  
-
7.5(x)<br>
+
7.5(x)<br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
Line 215: Line 229:
| valign="top" | 6.1  
| valign="top" | 6.1  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
+
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" |  
| valign="top" |  
Line 235: Line 249:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 244: Line 258:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 252: Line 266:
| valign="top" | 6.0  
| valign="top" | 6.0  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
-
CVP <br>4.1(1)<br>4.0(2)
+
CVP <br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 272: Line 286:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 281: Line 295:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
Line 289: Line 303:
| valign="top" | 5.1(3)  
| valign="top" | 5.1(3)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)
+
CVP <br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 309: Line 323:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
Line 318: Line 332:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 326: Line 340:
| valign="top" | 5.1(2)  
| valign="top" | 5.1(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 346: Line 360:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 355: Line 369:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
Line 363: Line 377:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 383: Line 397:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>&nbsp;
+
4.3(1)<br>&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 392: Line 406:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 400: Line 414:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP 4.0(2)
+
CVP 4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 420: Line 434:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 429: Line 443:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
|-
|-
Line 440: Line 454:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 455: Line 469:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 464: Line 478:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 475: Line 489:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 490: Line 504:
4.3(1)  
4.3(1)  
-
<br><br>
+
<br> <br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 499: Line 513:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 510: Line 524:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 525: Line 539:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 534: Line 548:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
Line 542: Line 556:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP 4.1.1 ES3<br>4.0(2)
+
CVP 4.1.1 ES3<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 557: Line 571:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 564: Line 578:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 573: Line 587:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
| valign="top" | )  
| valign="top" | )  
-
| <br>
+
| <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
|-
|-
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
-
CVP 4.0(2)
+
CVP 4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 596: Line 610:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 603: Line 617:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 612: Line 626:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
| valign="top" | )  
| valign="top" | )  
-
| <br>
+
| <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
|}
|}
Line 622: Line 636:
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).  
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).  
-
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
 
#For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page&nbsp;16.  
#For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page&nbsp;16.  
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or CCE 7.5(5)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Sever 8.0<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)  
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or CCE 7.5(5)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Sever 8.0<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)  
Line 629: Line 642:
#7.5(1) thru (9) must be on same minor release.  
#7.5(1) thru (9) must be on same minor release.  
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.  
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.  
-
#Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.
+
#CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.5.
=== CAD Compatibility  ===
=== CAD Compatibility  ===
-
{| border="1" cellspacing="1" cellpadding="1" width="500"
+
{| width="500" cellspacing="1" cellpadding="1" border="1"
|-
|-
! scope="col" | Unified CCE/PG  
! scope="col" | Unified CCE/PG  
Line 682: Line 695:
'''Note''': CAD is not backward compatible. The CAD desktop and server must be the same version.  
'''Note''': CAD is not backward compatible. The CAD desktop and server must be the same version.  
-
<br>
+
<br><br>
== Unified CCE 7.2(x) Product Sets <br>  ==
== Unified CCE 7.2(x) Product Sets <br>  ==
Line 1,013: Line 1,026:
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).  
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).  
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
-
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
+
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
-
 
+
#CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.  Use CMB 7.1(2) for UCCE 7.2.
-
<br><br>  
+
<br><br>
== Unified CCE 7.1(x) Product Sets<br>  ==
== Unified CCE 7.1(x) Product Sets<br>  ==
Line 1,255: Line 1,268:
#CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.  
#CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.  
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
 +
<br>
 +
<br>
== Unified CCE 7.0(x) Product Sets<br>  ==
== Unified CCE 7.0(x) Product Sets<br>  ==
Line 1,443: Line 1,458:
#Unified CM 4.2 requires CAD 7.0(1) or greater.  
#Unified CM 4.2 requires CAD 7.0(1) or greater.  
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
-
 
+
<br>
-
<br>  
+
-
 
+
<br>  
<br>  

Revision as of 17:58, 24 September 2013

Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise



Contents

Unified CCE 7.5(x) Product Sets

Communications

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
7.1(5) IP IVR
8.0(x)
7.0(1) SR 5

CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x), 8.1.1.5

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM
1.1 (2)

CRM for SAP 1.0(2)

9.1(1)
9.0(1)
8.0
8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(3) IP IVR
8.0(x)
7.0(1) SR4/ 5

CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

  9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM 1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(2) CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(2) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)


8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(1) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)

8.5(x)

8.0(x)

7.5(x)

7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

8.5(x)
8.0(x)
7.5(x
7.5(x) 7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x) 

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)
 

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
5.0(3) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
5.0(2) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)



CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.1.1 ES3
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)

Unified CCE 7.5(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
  3. Unified Expert Advisor requires:
    Unified CCE 7.2(3) or CCE 7.5(5)
    Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
    Cisco Unified Presence Sever 8.0
    CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
  4. Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
    EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
    WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
  5. 7.5(10) PG and CTI OS must be same maintenance release versions.
  6. 7.5(1) thru (9) must be on same minor release.
  7. Cisco Unified Intelligence Center is supported on Unified CCE 7.5.  Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
  8. CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.5.

CAD Compatibility

Unified CCE/PG CTI OS Server CAD Desktop and Server
7.5(1) 7.5(1) 7.6(1), 7.5(1)
7.5(2) 7.5(2) 7.6(1), 7.5(1)
7.5(3) 7.5(3) 7.6(1), 7.5(3)
7.5(4) 7.5(4) 7.6(1), 7.5(3)
7.5(5) 7.5(5) 7.6(1), 7.5(8), 7.5(6), 7.5(5)
7.5(6) 7.5(6) 7.6(1), 7.5(8), 7.5(6)
7.5(7) 7.5(6) 7.6(1), 7.5(8)
7.5(8) 7.5(8) 7.6(1), 7.5(8), 7.5(6)
7.5(9) 7.5(9) 7.6(1), 7.5(8)
7.5(10) 7.5(10) 7.6(2), 7.6(3), 7.5(10)

Note: CAD is not backward compatible. The CAD desktop and server must be the same version.



Unified CCE 7.2(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)

1.0(2) 7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.10
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.0(2)
3.1(0)

7.2(x) 7.5(x)
7.2(x)
7.1(x)
7.0
6.0
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1) 


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.0(2)
3.1(0)
3.0(0) 

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1(0) SR 1
3.0(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.2(x) Notes

  1. Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
  2. Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
  3. Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
  4. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  5. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  6. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  7. CRM Connector SAP 1.0(1):
    SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
    SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  8. CRM Connector SAP 1.0(2):
    SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
    SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  9. CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.2.



Unified CCE 7.1(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version Unified CCMP IP Phones
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2
3.0(0) 

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator


Unified CCE 7.1(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
  3. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  4. CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
  5. CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.



Unified CCE 7.0(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version IP Phones
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR 6.0(1)
4.1(1)

CVP 3.1(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR1
3.0 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.0(x) Notes

  1. ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
  2. There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
  3. Unified CM 4.2 requires CAD 7.0(1) or greater.
  4. CVP:
    CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
    CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
    CVP 4.x requires ICM 7.0 (4) or greater



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