Unified CCE Software Compatibility Matrix for ALL 7.x Releases

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== Unified CCE 7.5(x) Product Sets  ==
== Unified CCE 7.5(x) Product Sets  ==
-
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
+
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
|-
|-
! scope="col" | Communications  
! scope="col" | Communications  
-
Manager
+
Manager  
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])
+
CVP [formerly ISN])  
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop
+
desktop  
! scope="col" | Unified  
! scope="col" | Unified  
Intelligence  
Intelligence  
-
Center
+
Center  
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 36: Line 36:
| valign="top" | 7.1(5)  
| valign="top" | 7.1(5)  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
-
CVP<br>8.0(1)<br>7.0(2) <br>4.1(1)
+
CVP<br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)
+
8.5(x)<br>  
-
<br>
+
8.0(4)<br>
 +
 
 +
8.0(3)<br>
 +
 
 +
7.5(x)
 +
 
 +
<br>  
| valign="top" |  
| valign="top" |  
Line 52: Line 58:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5  
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5  
Line 61: Line 67:
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.1(1)<br>9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
-
| valign="top" | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) <br>7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
+
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
|-
|-
| valign="top" | 7.1(3)  
| valign="top" | 7.1(3)  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
-
CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)
+
CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
&nbsp; 9.x(x)  
-
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)  
+
8.5(x)  
-
&nbsp;
+
8.0(4)
 +
 
 +
8.0(3)
 +
 
 +
7.5(x)
| valign="top" |  
| valign="top" |  
Line 85: Line 95:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 94: Line 104:
CRM for Microsoft Dynamics CRM 1.0(1)  
CRM for Microsoft Dynamics CRM 1.0(1)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)  
-
| valign="top" | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) <br>7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
+
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
|-
|-
| valign="top" | 7.1(2)  
| valign="top" | 7.1(2)  
-
| valign="top" | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)  
+
| valign="top" | CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 120: Line 130:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 129: Line 139:
CRM for Microsoft Dynamics CRM1.0(1)  
CRM for Microsoft Dynamics CRM1.0(1)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 137: Line 147:
| valign="top" | 7.0(2)  
| valign="top" | 7.0(2)  
| valign="top" | IP IVR 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)
+
CVP <br>7.0(2)<br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)<br>8.0(4)  
+
8.5(x)  
 +
 
 +
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 150: Line 162:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 157: Line 169:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 166: Line 178:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
-
| valign="top" | 1.0(2)<br><br><br>
+
| valign="top" | 1.0(2)<br> <br><br>  
-
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>
+
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
|-
|-
| valign="top" | 7.0(1)  
| valign="top" | 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)
+
CVP <br>7.0(2)<br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 194: Line 206:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 203: Line 215:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 209: Line 221:
8.5(x)  
8.5(x)  
-
8.0(x)<br>
+
8.0(x)<br>  
-
7.5(x)<br>
+
7.5(x)<br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
Line 217: Line 229:
| valign="top" | 6.1  
| valign="top" | 6.1  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
+
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" |  
| valign="top" |  
Line 237: Line 249:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 246: Line 258:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 254: Line 266:
| valign="top" | 6.0  
| valign="top" | 6.0  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
-
CVP <br>4.1(1)<br>4.0(2)
+
CVP <br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 274: Line 286:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 283: Line 295:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
Line 291: Line 303:
| valign="top" | 5.1(3)  
| valign="top" | 5.1(3)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)
+
CVP <br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 311: Line 323:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
Line 320: Line 332:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 328: Line 340:
| valign="top" | 5.1(2)  
| valign="top" | 5.1(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 348: Line 360:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 357: Line 369:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
Line 365: Line 377:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 385: Line 397:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>&nbsp;
+
4.3(1)<br>&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 394: Line 406:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 402: Line 414:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP 4.0(2)
+
CVP 4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 422: Line 434:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 431: Line 443:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
|-
|-
Line 442: Line 454:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 457: Line 469:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 466: Line 478:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 477: Line 489:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 492: Line 504:
4.3(1)  
4.3(1)  
-
<br><br>
+
<br> <br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 501: Line 513:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 512: Line 524:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
-
8.5(x)
+
8.5(x)  
-
8.0(4)
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 527: Line 539:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 536: Line 548:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
Line 544: Line 556:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP 4.1.1 ES3<br>4.0(2)
+
CVP 4.1.1 ES3<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 559: Line 571:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 566: Line 578:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 575: Line 587:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
| valign="top" | )  
| valign="top" | )  
-
| <br>
+
| <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
|-
|-
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
-
CVP 4.0(2)
+
CVP 4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
9.x(x)  
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 598: Line 610:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 605: Line 617:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 614: Line 626:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
| valign="top" | )  
| valign="top" | )  
-
| <br>
+
| <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
|}
|}
Line 624: Line 636:
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).  
#There is no IP Queue Manager for CRS 4.5(2) (IP IVR).  
-
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
 
#For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page&nbsp;16.  
#For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page&nbsp;16.  
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or CCE 7.5(5)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Sever 8.0<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)  
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or CCE 7.5(5)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Sever 8.0<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)  
Line 631: Line 642:
#7.5(1) thru (9) must be on same minor release.  
#7.5(1) thru (9) must be on same minor release.  
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.  
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.  
-
#Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.
+
#CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.5.
=== CAD Compatibility  ===
=== CAD Compatibility  ===
-
{| border="1" cellspacing="1" cellpadding="1" width="500"
+
{| width="500" cellspacing="1" cellpadding="1" border="1"
|-
|-
! scope="col" | Unified CCE/PG  
! scope="col" | Unified CCE/PG  
Line 684: Line 695:
'''Note''': CAD is not backward compatible. The CAD desktop and server must be the same version.  
'''Note''': CAD is not backward compatible. The CAD desktop and server must be the same version.  
-
<br>
+
<br><br>
== Unified CCE 7.2(x) Product Sets <br>  ==
== Unified CCE 7.2(x) Product Sets <br>  ==
Line 1,015: Line 1,026:
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).  
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).  
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
-
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
+
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
-
 
+
#CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.  Use CMB 7.1(2) for UCCE 7.2.
-
<br><br>  
+
<br><br>
== Unified CCE 7.1(x) Product Sets<br>  ==
== Unified CCE 7.1(x) Product Sets<br>  ==
Line 1,257: Line 1,268:
#CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.  
#CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.  
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
 +
<br>
 +
<br>
== Unified CCE 7.0(x) Product Sets<br>  ==
== Unified CCE 7.0(x) Product Sets<br>  ==
Line 1,445: Line 1,458:
#Unified CM 4.2 requires CAD 7.0(1) or greater.  
#Unified CM 4.2 requires CAD 7.0(1) or greater.  
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
-
 
+
<br>
-
<br>  
+
-
 
+
<br>  
<br>  

Revision as of 17:58, 24 September 2013

Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise



Contents

Unified CCE 7.5(x) Product Sets

Communications

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
7.1(5) IP IVR
8.0(x)
7.0(1) SR 5

CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x), 8.1.1.5

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM
1.1 (2)

CRM for SAP 1.0(2)

9.1(1)
9.0(1)
8.0
8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(3) IP IVR
8.0(x)
7.0(1) SR4/ 5

CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

  9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM 1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(2) CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(2) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)


8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(1) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)

8.5(x)

8.0(x)

7.5(x)

7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

8.5(x)
8.0(x)
7.5(x
7.5(x) 7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x) 

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)
 

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
5.0(3) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
5.0(2) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)



CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.1.1 ES3
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)

Unified CCE 7.5(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
  3. Unified Expert Advisor requires:
    Unified CCE 7.2(3) or CCE 7.5(5)
    Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
    Cisco Unified Presence Sever 8.0
    CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
  4. Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
    EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
    WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
  5. 7.5(10) PG and CTI OS must be same maintenance release versions.
  6. 7.5(1) thru (9) must be on same minor release.
  7. Cisco Unified Intelligence Center is supported on Unified CCE 7.5.  Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
  8. CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.5.

CAD Compatibility

Unified CCE/PG CTI OS Server CAD Desktop and Server
7.5(1) 7.5(1) 7.6(1), 7.5(1)
7.5(2) 7.5(2) 7.6(1), 7.5(1)
7.5(3) 7.5(3) 7.6(1), 7.5(3)
7.5(4) 7.5(4) 7.6(1), 7.5(3)
7.5(5) 7.5(5) 7.6(1), 7.5(8), 7.5(6), 7.5(5)
7.5(6) 7.5(6) 7.6(1), 7.5(8), 7.5(6)
7.5(7) 7.5(6) 7.6(1), 7.5(8)
7.5(8) 7.5(8) 7.6(1), 7.5(8), 7.5(6)
7.5(9) 7.5(9) 7.6(1), 7.5(8)
7.5(10) 7.5(10) 7.6(2), 7.6(3), 7.5(10)

Note: CAD is not backward compatible. The CAD desktop and server must be the same version.



Unified CCE 7.2(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)

1.0(2) 7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.10
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.0(2)
3.1(0)

7.2(x) 7.5(x)
7.2(x)
7.1(x)
7.0
6.0
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1) 


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.0(2)
3.1(0)
3.0(0) 

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1(0) SR 1
3.0(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.2(x) Notes

  1. Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
  2. Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
  3. Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
  4. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  5. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  6. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  7. CRM Connector SAP 1.0(1):
    SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
    SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  8. CRM Connector SAP 1.0(2):
    SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
    SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  9. CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions. Use CMB 7.1(2) for UCCE 7.2.



Unified CCE 7.1(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version Unified CCMP IP Phones
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2
3.0(0) 

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator


Unified CCE 7.1(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
  3. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  4. CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
  5. CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.



Unified CCE 7.0(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version IP Phones
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR 6.0(1)
4.1(1)

CVP 3.1(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR1
3.0 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.0(x) Notes

  1. ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
  2. There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
  3. Unified CM 4.2 requires CAD 7.0(1) or greater.
  4. CVP:
    CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
    CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
    CVP 4.x requires ICM 7.0 (4) or greater



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