Unified CCE Software Compatibility Matrix for ALL 7.x Releases

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(Unified CCE 7.5(x) Notes: --~~~~)
(10 intermediate revisions not shown)
Line 9: Line 9:
== Unified CCE 7.5(x) Product Sets  ==
== Unified CCE 7.5(x) Product Sets  ==
-
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
+
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
|-
|-
! scope="col" | Communications  
! scope="col" | Communications  
-
Manager
+
Manager  
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])
+
CVP [formerly ISN])  
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop
+
desktop  
! scope="col" | Unified  
! scope="col" | Unified  
Intelligence  
Intelligence  
-
Center
+
Center  
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 34: Line 34:
| valign="top" | 7.1(5)  
| valign="top" | 7.1(5)  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
-
CVP<br>8.0(1)<br>7.0(2) <br>4.1(1)
+
CVP<br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
8.5(x)<br>
-
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)
+
8.0(4)<br>  
-
<br>
+
8.0(3)<br>
 +
 
 +
7.5(x)
 +
 
 +
<br>  
| valign="top" |  
| valign="top" |  
Line 50: Line 54:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5  
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5  
Line 59: Line 63:
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 8.0  
| valign="top" | 8.0  
Line 67: Line 71:
| valign="top" | 7.1(3)  
| valign="top" | 7.1(3)  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
-
CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)
+
CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)&nbsp;
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 87: Line 87:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 96: Line 96:
CRM for Microsoft Dynamics CRM 1.0(1)  
CRM for Microsoft Dynamics CRM 1.0(1)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 103: Line 103:
|-
|-
| valign="top" | 7.1(2)  
| valign="top" | 7.1(2)  
-
| valign="top" | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)  
+
| valign="top" | CVP <br>8.5(1)<br>8.0(1)<br>7.0(2) <br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 122: Line 118:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)
+
4.3(1)  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 131: Line 127:
CRM for Microsoft Dynamics CRM1.0(1)  
CRM for Microsoft Dynamics CRM1.0(1)  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 139: Line 135:
| valign="top" | 7.0(2)  
| valign="top" | 7.0(2)  
| valign="top" | IP IVR 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)
+
CVP <br>7.0(2)<br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 154: Line 148:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 161: Line 155:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 170: Line 164:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
-
| valign="top" | 1.0(2)<br><br><br>
+
| valign="top" | 1.0(2)<br> <br><br>  
-
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>
+
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
|-
|-
| valign="top" | 7.0(1)  
| valign="top" | 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
| valign="top" | IP IVR 7.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)
+
CVP <br>7.0(2)<br>4.1(1)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 198: Line 188:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 207: Line 197:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 213: Line 203:
8.5(x)  
8.5(x)  
-
8.0(x)<br>
+
8.0(x)<br>  
-
7.5(x)<br>
+
7.5(x)<br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
Line 221: Line 211:
| valign="top" | 6.1  
| valign="top" | 6.1  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
+
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" |  
| valign="top" |  
Line 241: Line 227:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 258: Line 244:
| valign="top" | 6.0  
| valign="top" | 6.0  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
-
CVP <br>4.1(1)<br>4.0(2)
+
CVP <br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 278: Line 260:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 287: Line 269:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
Line 295: Line 277:
| valign="top" | 5.1(3)  
| valign="top" | 5.1(3)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)
+
CVP <br>4.1(1)<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 315: Line 293:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
Line 324: Line 302:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 332: Line 310:
| valign="top" | 5.1(2)  
| valign="top" | 5.1(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 352: Line 326:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 361: Line 335:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>
+
CRM for SAP 1.0(2) <br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
Line 369: Line 343:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 389: Line 359:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>&nbsp;
+
4.3(1)<br>&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 398: Line 368:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 406: Line 376:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP 4.0(2)
+
CVP 4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 426: Line 392:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 435: Line 401:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
|-
|-
Line 445: Line 411:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x) <br>
+
7.5(x) <br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 461: Line 423:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 470: Line 432:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 481: Line 443:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 496: Line 456:
4.3(1)  
4.3(1)  
-
<br><br>
+
<br> <br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 505: Line 465:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
-
| valign="top" | <br>
+
| valign="top" | <br>  
-
| <br>7.5(x) <br>
+
| <br>7.5(x) <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 515: Line 475:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
-
7.5(x)
+
7.5(x)  
| valign="top" |  
| valign="top" |  
Line 531: Line 487:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>
+
4.3(1)<br>  
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 540: Line 496:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)
+
CRM for SAP 1.0(2)  
-
| <br>
+
| <br>  
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
Line 548: Line 504:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP 4.1.1 ES3<br>4.0(2)
+
CVP 4.1.1 ES3<br>4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 563: Line 517:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 570: Line 524:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 579: Line 533:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
| valign="top" | )  
| valign="top" | )  
-
| <br>
+
| <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
|-
|-
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
-
CVP 4.0(2)
+
CVP 4.0(2)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br> 8.0(4)  
8.0(3)  
8.0(3)  
Line 602: Line 554:
7.5(x)  
7.5(x)  
-
<br>
+
<br>  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 609: Line 561:
4.3(1)  
4.3(1)  
-
<br>
+
<br>  
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 618: Line 570:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>
+
CRM for SAP 1.0(2)<br><br>  
| valign="top" | )  
| valign="top" | )  
-
| <br>
+
| <br>  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
|}
|}
Line 634: Line 586:
#7.5(10) PG and CTI OS must be same maintenance release versions.  
#7.5(10) PG and CTI OS must be same maintenance release versions.  
#7.5(1) thru (9) must be on same minor release.  
#7.5(1) thru (9) must be on same minor release.  
-
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.  
+
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
-
#Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.
+
#CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.
=== CAD Compatibility  ===
=== CAD Compatibility  ===
-
{| border="1" cellspacing="1" cellpadding="1" width="500"
+
{| width="500" cellspacing="1" cellpadding="1" border="1"
|-
|-
! scope="col" | Unified CCE/PG  
! scope="col" | Unified CCE/PG  
Line 1,019: Line 971:
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).  
#RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).  
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
#CRM Connector SAP 1.0(1):<br>SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases<br>SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
-
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
+
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003  
 +
#CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.
-
<br><br>  
+
<br><br>
== Unified CCE 7.1(x) Product Sets<br>  ==
== Unified CCE 7.1(x) Product Sets<br>  ==
Line 1,449: Line 1,402:
#Unified CM 4.2 requires CAD 7.0(1) or greater.  
#Unified CM 4.2 requires CAD 7.0(1) or greater.  
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
-
 
+
<br>
-
<br>  
+
-
 
+
<br>  
<br>  

Revision as of 20:52, 28 February 2013

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise



Contents

Unified CCE 7.5(x) Product Sets

Communications

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
7.1(5) IP IVR
8.0(x)
7.0(1) SR 5

CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x), 8.1.1.5

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM
1.1 (2)

CRM for SAP 1.0(2)

8.0 8.5(x)
8.0(x)
7.5(x)
69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(3) IP IVR
8.0(x)
7.0(1) SR4/ 5

CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM 1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(2) CVP
8.5(1)
8.0(1)
7.0(2)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(2) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)


8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(1) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)

8.5(x)

8.0(x)

7.5(x)

7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

8.5(x)
8.0(x)
7.5(x
7.5(x) 7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x) 

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)
 

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
5.0(3) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
5.0(2) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)



CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.1.1 ES3
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)

Unified CCE 7.5(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  3. For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
  4. Unified Expert Advisor requires:
    Unified CCE 7.2(3) or CCE 7.5(5)
    Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
    Cisco Unified Presence Sever 8.0
    CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
  5. Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
    EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
    WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
  6. 7.5(10) PG and CTI OS must be same maintenance release versions.
  7. 7.5(1) thru (9) must be on same minor release.
  8. Cisco Unified Intelligence Center is supported on Unified CCE 7.5.  Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
  9. CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.

CAD Compatibility

Unified CCE/PG CTI OS Server CAD Desktop and Server
7.5(1) 7.5(1) 7.6(1), 7.5(1)
7.5(2) 7.5(2) 7.6(1), 7.5(1)
7.5(3) 7.5(3) 7.6(1), 7.5(3)
7.5(4) 7.5(4) 7.6(1), 7.5(3)
7.5(5) 7.5(5) 7.6(1), 7.5(8), 7.5(6), 7.5(5)
7.5(6) 7.5(6) 7.6(1), 7.5(8), 7.5(6)
7.5(7) 7.5(6) 7.6(1), 7.5(8)
7.5(8) 7.5(8) 7.6(1), 7.5(8), 7.5(6)
7.5(9) 7.5(9) 7.6(1), 7.5(8)
7.5(10) 7.5(10) 7.6(2), 7.6(3), 7.5(10)

Note: CAD is not backward compatible. The CAD desktop and server must be the same version.


Unified CCE 7.2(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)

1.0(2) 7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.10
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.0(2)
3.1(0)

7.2(x) 7.5(x)
7.2(x)
7.1(x)
7.0
6.0
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1) 


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.0(2)
3.1(0)
3.0(0) 

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1(0) SR 1
3.0(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.2(x) Notes

  1. Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
  2. Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
  3. Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
  4. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  5. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  6. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  7. CRM Connector SAP 1.0(1):
    SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
    SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  8. CRM Connector SAP 1.0(2):
    SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
    SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  9. CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above, and is NOT backward compatible with older versions.



Unified CCE 7.1(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version Unified CCMP IP Phones
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2
3.0(0) 

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator


Unified CCE 7.1(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
  3. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  4. CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
  5. CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.

Unified CCE 7.0(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version IP Phones
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR 6.0(1)
4.1(1)

CVP 3.1(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR1
3.0 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.0(x) Notes

  1. ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
  2. There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
  3. Unified CM 4.2 requires CAD 7.0(1) or greater.
  4. CVP:
    CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
    CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
    CVP 4.x requires ICM 7.0 (4) or greater



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