Unified CCE Software Compatibility Matrix for ALL 7.x Releases

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(14 intermediate revisions not shown)
Line 9: Line 9:
== Unified CCE 7.5(x) Product Sets  ==
== Unified CCE 7.5(x) Product Sets  ==
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
|-
|-
! scope="col" | Communications  
! scope="col" | Communications  
-
Manager  
+
Manager
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])  
+
CVP [formerly ISN])
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop  
+
desktop
! scope="col" | Unified  
! scope="col" | Unified  
Intelligence  
Intelligence  
-
Center  
+
Center
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 33: Line 33:
|-
|-
| valign="top" | 7.1(5)  
| valign="top" | 7.1(5)  
-
| valign="top" |  
+
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5  
-
IP IVR <br>8.0(x)<br>7.0(1) SR 5<br>7.0(2)<br>
+
CVP<br>8.0(1)<br>7.0(2) <br>4.1(1)
-
 
+
-
CVP<br>8.0(1)<br>7.0(2) <br>4.1(1)  
+
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" |  
| valign="top" |  
-
8.5(x)<br>
+
9.x(x)
-
8.0(4)<br>  
+
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)
-
8.0(3)<br>
+
<br>
-
 
+
-
7.5(x)
+
-
 
+
-
<br>  
+
| valign="top" |  
| valign="top" |  
Line 56: Line 50:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)  
+
4.3(1)
-
| valign="top" | CRM for Siebel 7.5(x)  
+
| valign="top" | CRM for Siebel 7.5(x), 8.1.1.5
CRM for PeopleSoft 1.1 (2)  
CRM for PeopleSoft 1.1 (2)  
Line 65: Line 59:
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
CRM for Microsoft Dynamics CRM <br>1.1 (2)  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 8.0  
| valign="top" | 8.0  
Line 72: Line 66:
|-
|-
| valign="top" | 7.1(3)  
| valign="top" | 7.1(3)  
-
| valign="top" |  
+
| valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5  
-
IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5<br>7.0(2)<br>
+
CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)
-
 
+
-
CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)  
+
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
-
8.0(3)  
+
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)  
-
7.5(x)
+
&nbsp;
| valign="top" |  
| valign="top" |  
Line 91: Line 83:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)  
+
4.3(1)
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 100: Line 92:
CRM for Microsoft Dynamics CRM 1.0(1)  
CRM for Microsoft Dynamics CRM 1.0(1)  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 107: Line 99:
|-
|-
| valign="top" | 7.1(2)  
| valign="top" | 7.1(2)  
 +
| valign="top" | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)
 +
| valign="top" | 7.6(x)<br>7.5(x)
 +
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
| valign="top" |  
| valign="top" |  
-
IP IVR<br> 7.0(2)<br>
+
9.x(x)
-
CVP <br>8.0(1)<br>7.0(2) <br>4.1(1)  
+
8.5(x)
-
| valign="top" |
+
8.0(4)
-
7.6(x)<br>7.5(x)
+
-
 
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 8.5(x)
+
-
8.0(4)  
+
8.0(3)  
8.0(3)  
-
7.5(x)  
+
7.5(x)
| valign="top" |  
| valign="top" |  
Line 128: Line 118:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)  
+
4.3(1)
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 137: Line 127:
CRM for Microsoft Dynamics CRM1.0(1)  
CRM for Microsoft Dynamics CRM1.0(1)  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 144: Line 134:
|-
|-
| valign="top" | 7.0(2)  
| valign="top" | 7.0(2)  
-
| valign="top" |  
+
| valign="top" | IP IVR 7.0(1)  
-
IP IVR  
+
CVP <br>7.0(2)<br>4.1(1)
-
 
+
-
7.0(1) <br> 7.0(2)
+
-
 
+
-
CVP <br>7.0(2)<br>4.1(1)  
+
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
8.5(x)  
+
9.x(x)
-
<br> 8.0(4)  
+
8.5(x)<br>8.0(4)  
8.0(3)  
8.0(3)  
Line 162: Line 148:
7.5(x)  
7.5(x)  
-
<br>  
+
<br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 169: Line 155:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 178: Line 164:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>  
+
CRM for SAP 1.0(2) <br>
-
| valign="top" | 1.0(2)<br> <br><br>  
+
| valign="top" | 1.0(2)<br><br><br>
-
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>  
+
| 8.5(x)<br>8.0(x)<br>7.5(x)<br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br>
|-
|-
| valign="top" | 7.0(1)  
| valign="top" | 7.0(1)  
 +
| valign="top" | IP IVR 7.0(1)
 +
CVP <br>7.0(2)<br>4.1(1)
 +
 +
| valign="top" | 7.6(x)<br>7.5(x)
 +
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
| valign="top" |  
| valign="top" |  
-
IP IVR
+
9.x(x)
-
7.0(1) <br> 7.0(2)  
+
8.5(x)
-
CVP <br>7.0(2)<br>4.1(1)
+
8.0(4)
-
 
+
-
| valign="top" | 7.6(x)<br>7.5(x)
+
-
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0
+
-
| valign="top" | 8.5(x)
+
-
8.0(4)  
+
8.0(3)  
8.0(3)  
-
7.5(x)  
+
7.5(x)
| valign="top" |  
| valign="top" |  
Line 206: Line 192:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>  
+
4.3(1)<br>
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 215: Line 201:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 221: Line 207:
8.5(x)  
8.5(x)  
-
8.0(x)<br>  
+
8.0(x)<br>
-
7.5(x)<br>  
+
7.5(x)<br>
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0
Line 229: Line 215:
| valign="top" | 6.1  
| valign="top" | 6.1  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)  
+
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x) <br>  
+
7.5(x) <br>
| valign="top" |  
| valign="top" |  
Line 245: Line 235:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>  
+
4.3(1)<br>
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 254: Line 244:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 262: Line 252:
| valign="top" | 6.0  
| valign="top" | 6.0  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)  
-
CVP <br>4.1(1)<br>4.0(2)  
+
CVP <br>4.1(1)<br>4.0(2)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x) <br>  
+
7.5(x) <br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 278: Line 272:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 287: Line 281:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>  
+
CRM for SAP 1.0(2) <br>
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x  
Line 295: Line 289:
| valign="top" | 5.1(3)  
| valign="top" | 5.1(3)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)  
+
CVP <br>4.1(1)<br>4.0(2)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x)  
+
7.5(x)
| valign="top" |  
| valign="top" |  
Line 311: Line 309:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>  
+
4.3(1)<br>
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
| valign="top" | CRM for Siebel 7.5(x)&nbsp;  
Line 320: Line 318:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
-
| <br>  
+
| <br>
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 328: Line 326:
| valign="top" | 5.1(2)  
| valign="top" | 5.1(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x) <br>  
+
7.5(x) <br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 344: Line 346:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 353: Line 355:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2) <br>  
+
CRM for SAP 1.0(2) <br>
-
| valign="top" | <br>  
+
| valign="top" | <br>
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br>
Line 361: Line 363:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x)  
+
7.5(x)
| valign="top" |  
| valign="top" |  
Line 377: Line 383:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>&nbsp;  
+
4.3(1)<br>&nbsp;
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 386: Line 392:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
-
| <br>  
+
| <br>
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
Line 394: Line 400:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP 4.0(2)  
+
CVP 4.0(2)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x) <br>  
+
7.5(x) <br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 410: Line 420:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 419: Line 429:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>  
+
CRM for SAP 1.0(2)<br><br>
-
| valign="top" | <br>  
+
| valign="top" | <br>
-
| <br>7.5(x) <br>  
+
| <br>7.5(x) <br>
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
|-
|-
Line 429: Line 439:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x) <br>  
+
7.5(x) <br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 441: Line 455:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 450: Line 464:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>  
+
CRM for SAP 1.0(2)<br><br>
-
| valign="top" | <br>  
+
| valign="top" | <br>
-
| <br>7.5(x) <br>  
+
| <br>7.5(x) <br>
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 461: Line 475:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
 +
9.x(x)
 +
8.5(x)  
8.5(x)  
-
<br> 8.0(4)  
+
8.0(4)  
8.0(3)  
8.0(3)  
-
7.5(x)  
+
7.5(x)
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 474: Line 490:
4.3(1)  
4.3(1)  
-
<br> <br>  
+
<br><br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 483: Line 499:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>  
+
CRM for SAP 1.0(2)<br><br>
-
| valign="top" | <br>  
+
| valign="top" | <br>
-
| <br>7.5(x) <br>  
+
| <br>7.5(x) <br>
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
|-
|-
Line 493: Line 509:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" | 8.5(x)  
+
| valign="top" |  
-
8.0(4)  
+
9.x(x)
 +
 
 +
8.5(x)
 +
 
 +
8.0(4)
8.0(3)  
8.0(3)  
-
7.5(x)  
+
7.5(x)
| valign="top" |  
| valign="top" |  
Line 505: Line 525:
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later)  
-
4.3(1)<br>  
+
4.3(1)<br>
| valign="top" | CRM for Siebel 7.5(x)  
| valign="top" | CRM for Siebel 7.5(x)  
Line 514: Line 534:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
-
| <br>  
+
| <br>
| valign="top" | <br>7.5(x)  
| valign="top" | <br>7.5(x)  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2)
Line 522: Line 542:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP 4.1.1 ES3<br>4.0(2)  
+
CVP 4.1.1 ES3<br>4.0(2)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
 +
9.x(x)
 +
8.5(x)  
8.5(x)  
-
<br> 8.0(4)  
+
8.0(4)  
8.0(3)  
8.0(3)  
Line 535: Line 557:
7.5(x)  
7.5(x)  
-
<br>  
+
<br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 542: Line 564:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 551: Line 573:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>  
+
CRM for SAP 1.0(2)<br><br>
| valign="top" | )  
| valign="top" | )  
-
| <br>  
+
| <br>
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
|-
|-
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
-
CVP 4.0(2)  
+
CVP 4.0(2)
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
 +
9.x(x)
 +
8.5(x)  
8.5(x)  
-
<br> 8.0(4)  
+
8.0(4)  
8.0(3)  
8.0(3)  
Line 572: Line 596:
7.5(x)  
7.5(x)  
-
<br>  
+
<br>
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later)  
Line 579: Line 603:
4.3(1)  
4.3(1)  
-
<br>  
+
<br>
| CRM for Siebel 7.5(x)  
| CRM for Siebel 7.5(x)  
Line 588: Line 612:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)<br><br>  
+
CRM for SAP 1.0(2)<br><br>
| valign="top" | )  
| valign="top" | )  
-
| <br>  
+
| <br>
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
|}
|}
Line 604: Line 628:
#7.5(10) PG and CTI OS must be same maintenance release versions.  
#7.5(10) PG and CTI OS must be same maintenance release versions.  
#7.5(1) thru (9) must be on same minor release.  
#7.5(1) thru (9) must be on same minor release.  
-
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
+
#Cisco Unified Intelligence Center is supported on Unified CCE 7.5. &nbsp;Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
 +
#Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.
=== CAD Compatibility  ===
=== CAD Compatibility  ===
-
{| width="500" cellspacing="1" cellpadding="1" border="1"
+
{| border="1" cellspacing="1" cellpadding="1" width="500"
|-
|-
! scope="col" | Unified CCE/PG  
! scope="col" | Unified CCE/PG  

Revision as of 18:02, 7 February 2013

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise



Contents

Unified CCE 7.5(x) Product Sets

Communications

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
7.1(5) IP IVR
8.0(x)
7.0(1) SR 5

CVP
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.x(x)

8.5(x)
8.0(4)
8.0(3)
7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x), 8.1.1.5

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM
1.1 (2)

CRM for SAP 1.0(2)

8.0 8.5(x)
8.0(x)
7.5(x)
69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(3) IP IVR
8.0(x)
7.0(1) SR4/ 5

CVP
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)
8.0(4)
8.0(3)
7.5(x)

 

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM 1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(2) CVP
8.0(1)
7.0(2)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(2) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)
8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)


8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(1) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)

8.5(x)

8.0(x)

7.5(x)

7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

8.5(x)
8.0(x)
7.5(x
7.5(x) 7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x) 

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)
 

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
5.0(3) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
5.0(2) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)



CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.1.1 ES3
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

9.x(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)

Unified CCE 7.5(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  3. For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
  4. Unified Expert Advisor requires:
    Unified CCE 7.2(3) or CCE 7.5(5)
    Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
    Cisco Unified Presence Sever 8.0
    CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
  5. Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
    EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
    WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
  6. 7.5(10) PG and CTI OS must be same maintenance release versions.
  7. 7.5(1) thru (9) must be on same minor release.
  8. Cisco Unified Intelligence Center is supported on Unified CCE 7.5.  Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
  9. Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.

CAD Compatibility

Unified CCE/PG CTI OS Server CAD Desktop and Server
7.5(1) 7.5(1) 7.6(1), 7.5(1)
7.5(2) 7.5(2) 7.6(1), 7.5(1)
7.5(3) 7.5(3) 7.6(1), 7.5(3)
7.5(4) 7.5(4) 7.6(1), 7.5(3)
7.5(5) 7.5(5) 7.6(1), 7.5(8), 7.5(6), 7.5(5)
7.5(6) 7.5(6) 7.6(1), 7.5(8), 7.5(6)
7.5(7) 7.5(6) 7.6(1), 7.5(8)
7.5(8) 7.5(8) 7.6(1), 7.5(8), 7.5(6)
7.5(9) 7.5(9) 7.6(1), 7.5(8)
7.5(10) 7.5(10) 7.6(2), 7.6(3), 7.5(10)

Note: CAD is not backward compatible. The CAD desktop and server must be the same version.


Unified CCE 7.2(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)

1.0(2) 7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.10
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.0(2)
3.1(0)

7.2(x) 7.5(x)
7.2(x)
7.1(x)
7.0
6.0
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1) 


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.0(2)
3.1(0)
3.0(0) 

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1(0) SR 1
3.0(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.2(x) Notes

  1. Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
  2. Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
  3. Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
  4. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  5. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  6. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  7. CRM Connector SAP 1.0(1):
    SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
    SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  8. CRM Connector SAP 1.0(2):
    SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
    SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
    SAP ICI Free Seating feature is required
    Requires Windows 2003



Unified CCE 7.1(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version Unified CCMP IP Phones
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2
3.0(0) 

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator


Unified CCE 7.1(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
  3. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  4. CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
  5. CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.

Unified CCE 7.0(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version IP Phones
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR 6.0(1)
4.1(1)

CVP 3.1(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR1
3.0 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.0(x) Notes

  1. ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
  2. There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
  3. Unified CM 4.2 requires CAD 7.0(1) or greater.
  4. CVP:
    CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
    CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
    CVP 4.x requires ICM 7.0 (4) or greater



Back to: Category:Unified Contact Center Enterprise

Rating: 0.0/5 (0 votes cast)

Personal tools