Unified CCE Software Compatibility Matrix for ALL 7.x Releases
From DocWiki
(Difference between revisions)
| (16 intermediate revisions not shown) | |||
| Line 9: | Line 9: | ||
== Unified CCE 7.5(x) Product Sets == | == Unified CCE 7.5(x) Product Sets == | ||
| - | {| | + | {| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510" |
|- | |- | ||
! scope="col" | Communications | ! scope="col" | Communications | ||
| - | Manager | + | Manager |
! scope="col" | IVR (IP-IVR and | ! scope="col" | IVR (IP-IVR and | ||
| - | CVP [formerly ISN]) | + | CVP [formerly ISN]) |
! scope="col" | CAD/CTI OS server | ! scope="col" | CAD/CTI OS server | ||
! scope="col" | CTI OS | ! scope="col" | CTI OS | ||
| - | desktop | + | desktop |
! scope="col" | Unified | ! scope="col" | Unified | ||
Intelligence | Intelligence | ||
| - | Center | + | Center |
! scope="col" | Unified EIM/WIM | ! scope="col" | Unified EIM/WIM | ||
| Line 33: | Line 33: | ||
|- | |- | ||
| valign="top" | 7.1(5) | | valign="top" | 7.1(5) | ||
| - | | valign="top" | | + | | valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR 5 |
| - | IP IVR <br>8.0(x)<br>7.0(1) SR 5 | + | CVP<br>8.0(1)<br>7.0(2) <br>4.1(1) |
| - | + | ||
| - | CVP<br>8.0(1)<br>7.0(2) <br>4.1(1) | + | |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x) | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x) | ||
| valign="top" | | | valign="top" | | ||
| - | + | 9.x(x) | |
| - | 8.0(4)<br> | + | 8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x) |
| - | + | <br> | |
| - | + | ||
| - | + | ||
| - | + | ||
| - | <br> | + | |
| valign="top" | | | valign="top" | | ||
| Line 56: | Line 50: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1) | + | 4.3(1) |
| - | | valign="top" | CRM for Siebel 7.5(x) | + | | valign="top" | CRM for Siebel 7.5(x), 8.1.1.5 |
CRM for PeopleSoft 1.1 (2) | CRM for PeopleSoft 1.1 (2) | ||
| Line 65: | Line 59: | ||
CRM for Microsoft Dynamics CRM <br>1.1 (2) | CRM for Microsoft Dynamics CRM <br>1.1 (2) | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 8.0 | | valign="top" | 8.0 | ||
| Line 72: | Line 66: | ||
|- | |- | ||
| valign="top" | 7.1(3) | | valign="top" | 7.1(3) | ||
| - | | valign="top" | | + | | valign="top" | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5 |
| - | IP IVR <br>8.0(x)<br>7.0(1) SR4/ 5 | + | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1) |
| - | + | ||
| - | + | ||
| - | + | ||
| - | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1) | + | |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | | + | | valign="top" | |
| - | + | 9.x(x) | |
| - | 8.0(3) | + | 8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x) |
| - | + | | |
| valign="top" | | | valign="top" | | ||
| Line 93: | Line 83: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1) | + | 4.3(1) |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 102: | Line 92: | ||
CRM for Microsoft Dynamics CRM 1.0(1) | CRM for Microsoft Dynamics CRM 1.0(1) | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 109: | Line 99: | ||
|- | |- | ||
| valign="top" | 7.1(2) | | valign="top" | 7.1(2) | ||
| + | | valign="top" | CVP <br>8.0(1)<br>7.0(2) <br>4.1(1) | ||
| + | | valign="top" | 7.6(x)<br>7.5(x) | ||
| + | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | + | 9.x(x) | |
| - | + | 8.5(x) | |
| - | + | 8.0(4) | |
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 132: | Line 118: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1) | + | 4.3(1) |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 141: | Line 127: | ||
CRM for Microsoft Dynamics CRM1.0(1) | CRM for Microsoft Dynamics CRM1.0(1) | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 148: | Line 134: | ||
|- | |- | ||
| valign="top" | 7.0(2) | | valign="top" | 7.0(2) | ||
| - | | valign="top" | | + | | valign="top" | IP IVR 7.0(1) |
| - | IP IVR | + | CVP <br>7.0(2)<br>4.1(1) |
| - | + | ||
| - | 7.0(1) | + | |
| - | + | ||
| - | + | ||
| - | + | ||
| - | CVP <br>7.0(2)<br>4.1(1) | + | |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | + | 9.x(x) | |
| - | <br> 8.0(4) | + | 8.5(x)<br>8.0(4) |
8.0(3) | 8.0(3) | ||
| Line 168: | Line 148: | ||
7.5(x) | 7.5(x) | ||
| - | <br> | + | <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 175: | Line 155: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 184: | Line 164: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) <br> | + | CRM for SAP 1.0(2) <br> |
| - | | valign="top" | 1.0(2)<br> <br><br> | + | | valign="top" | 1.0(2)<br><br><br> |
| - | | 8.5(x)<br>8.0(x)<br>7.5(x)<br> | + | | 8.5(x)<br>8.0(x)<br>7.5(x)<br> |
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br> | | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 <br> | ||
|- | |- | ||
| valign="top" | 7.0(1) | | valign="top" | 7.0(1) | ||
| + | | valign="top" | IP IVR 7.0(1) | ||
| + | CVP <br>7.0(2)<br>4.1(1) | ||
| + | |||
| + | | valign="top" | 7.6(x)<br>7.5(x) | ||
| + | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| - | + | 9.x(x) | |
| - | + | 8.5(x) | |
| - | + | 8.0(4) | |
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | + | ||
| - | 8.0(4) | + | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 214: | Line 192: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 223: | Line 201: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 229: | Line 207: | ||
8.5(x) | 8.5(x) | ||
| - | 8.0(x)<br> | + | 8.0(x)<br> |
| - | 7.5(x)<br> | + | 7.5(x)<br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0 | ||
| Line 237: | Line 215: | ||
| valign="top" | 6.1 | | valign="top" | 6.1 | ||
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1) | | valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1) | ||
| - | CVP <br>7.0(2)<br>4.1(1)<br>4.0(2) | + | CVP <br>7.0(2)<br>4.1(1)<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | | | valign="top" | | ||
| Line 253: | Line 235: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 262: | Line 244: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| valign="top" | 1.0(2) | | valign="top" | 1.0(2) | ||
| Line 270: | Line 252: | ||
| valign="top" | 6.0 | | valign="top" | 6.0 | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1) | ||
| - | CVP <br>4.1(1)<br>4.0(2) | + | CVP <br>4.1(1)<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 286: | Line 272: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 295: | Line 281: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) <br> | + | CRM for SAP 1.0(2) <br> |
| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x | | valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x | ||
| Line 303: | Line 289: | ||
| valign="top" | 5.1(3) | | valign="top" | 5.1(3) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP <br>4.1(1)<br>4.0(2) | + | CVP <br>4.1(1)<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 319: | Line 309: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 328: | Line 318: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| - | | <br> | + | | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | ||
| Line 336: | Line 326: | ||
| valign="top" | 5.1(2) | | valign="top" | 5.1(2) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) | + | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 352: | Line 346: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 361: | Line 355: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) <br> | + | CRM for SAP 1.0(2) <br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br> | | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) <br> | ||
| Line 369: | Line 363: | ||
| valign="top" | 5.1(1b) | | valign="top" | 5.1(1b) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) | + | CVP <br>4.1(1)<br>4.0(2)<br>3.1(0) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 385: | Line 383: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 394: | Line 392: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| - | | <br> | + | | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) | ||
| Line 402: | Line 400: | ||
| valign="top" | 5.0(4) | | valign="top" | 5.0(4) | ||
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | | valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2) | ||
| - | CVP 4.0(2) | + | CVP 4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 418: | Line 420: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 427: | Line 429: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| - | | <br>7.5(x) <br> | + | | <br>7.5(x) <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) | ||
|- | |- | ||
| Line 437: | Line 439: | ||
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) <br> | + | 7.5(x) <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 449: | Line 455: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 458: | Line 464: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| - | | <br>7.5(x) <br> | + | | <br>7.5(x) <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | ||
|- | |- | ||
| Line 469: | Line 475: | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| + | 9.x(x) | ||
| + | |||
8.5(x) | 8.5(x) | ||
| - | + | 8.0(4) | |
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 482: | Line 490: | ||
4.3(1) | 4.3(1) | ||
| - | <br> <br> | + | <br><br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 491: | Line 499: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| - | | valign="top" | <br> | + | | valign="top" | <br> |
| - | | <br>7.5(x) <br> | + | | <br>7.5(x) <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) | ||
|- | |- | ||
| Line 501: | Line 509: | ||
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| - | | valign="top" | 8.5(x) | + | | valign="top" | |
| - | 8.0(4) | + | 9.x(x) |
| + | |||
| + | 8.5(x) | ||
| + | |||
| + | 8.0(4) | ||
8.0(3) | 8.0(3) | ||
| - | 7.5(x) | + | 7.5(x) |
| valign="top" | | | valign="top" | | ||
| Line 513: | Line 525: | ||
4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | 4.3(2) (Unified CCE 7.5(6) with required ES and<br>later) | ||
| - | 4.3(1)<br> | + | 4.3(1)<br> |
| valign="top" | CRM for Siebel 7.5(x) | | valign="top" | CRM for Siebel 7.5(x) | ||
| Line 522: | Line 534: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2) | + | CRM for SAP 1.0(2) |
| - | | <br> | + | | <br> |
| valign="top" | <br>7.5(x) | | valign="top" | <br>7.5(x) | ||
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 7.0, 2.1(3), 2.1(2) | ||
| Line 530: | Line 542: | ||
| valign="top" | 4.2(3) | | valign="top" | 4.2(3) | ||
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4) | | valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4) | ||
| - | CVP 4.1.1 ES3<br>4.0(2) | + | CVP 4.1.1 ES3<br>4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| + | 9.x(x) | ||
| + | |||
8.5(x) | 8.5(x) | ||
| - | + | 8.0(4) | |
8.0(3) | 8.0(3) | ||
| Line 543: | Line 557: | ||
7.5(x) | 7.5(x) | ||
| - | <br> | + | <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 550: | Line 564: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 559: | Line 573: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| valign="top" | ) | | valign="top" | ) | ||
| - | | <br> | + | | <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1) | ||
|- | |- | ||
| valign="top" | 4.2(1) | | valign="top" | 4.2(1) | ||
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4) | | valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4) | ||
| - | CVP 4.0(2) | + | CVP 4.0(2) |
| valign="top" | 7.6(x)<br>7.5(x) | | valign="top" | 7.6(x)<br>7.5(x) | ||
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | | valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0 | ||
| valign="top" | | | valign="top" | | ||
| + | 9.x(x) | ||
| + | |||
8.5(x) | 8.5(x) | ||
| - | + | 8.0(4) | |
8.0(3) | 8.0(3) | ||
| Line 580: | Line 596: | ||
7.5(x) | 7.5(x) | ||
| - | <br> | + | <br> |
| valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | | valign="top" | 4.4(1) (Unified CCE 7.5(9) with required ES and later) | ||
| Line 587: | Line 603: | ||
4.3(1) | 4.3(1) | ||
| - | <br> | + | <br> |
| CRM for Siebel 7.5(x) | | CRM for Siebel 7.5(x) | ||
| Line 596: | Line 612: | ||
CRM for Microsoft Dynamics CRM 1.1 | CRM for Microsoft Dynamics CRM 1.1 | ||
| - | CRM for SAP 1.0(2)<br><br> | + | CRM for SAP 1.0(2)<br><br> |
| valign="top" | ) | | valign="top" | ) | ||
| - | | <br> | + | | <br> |
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2) | | valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2) | ||
|} | |} | ||
| Line 612: | Line 628: | ||
#7.5(10) PG and CTI OS must be same maintenance release versions. | #7.5(10) PG and CTI OS must be same maintenance release versions. | ||
#7.5(1) thru (9) must be on same minor release. | #7.5(1) thru (9) must be on same minor release. | ||
| - | #Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2. | + | #Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2. |
| + | #Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above. | ||
=== CAD Compatibility === | === CAD Compatibility === | ||
| - | {| | + | {| border="1" cellspacing="1" cellpadding="1" width="500" |
|- | |- | ||
! scope="col" | Unified CCE/PG | ! scope="col" | Unified CCE/PG | ||
Revision as of 18:02, 7 February 2013
Go to: Compatibility Matrix for Unified CCE
Go to: Category:Unified Contact Center Enterprise
Contents |
Unified CCE 7.5(x) Product Sets
| Communications
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|---|---|
| 7.1(5) | IP IVR 8.0(x) 7.0(1) SR 5 CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0(x) |
9.x(x) 8.5(x)
|
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x), 8.1.1.5
CRM for PeopleSoft 1.1 (2) CRM for Salesforce 1.1 (2) CRM for Microsoft Dynamics CRM CRM for SAP 1.0(2) | 8.0 | 8.5(x) 8.0(x) 7.5(x) | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.1(3) | IP IVR 8.0(x) 7.0(1) SR4/ 5 CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x)
|
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.0(1) CRM for Salesforce 1.0(1) CRM for Microsoft Dynamics CRM 1.0(1) CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW) 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.1(2) | CVP 8.0(1) 7.0(2) 4.1(1) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.0(1) CRM for Salesforce 1.0(1) CRM for Microsoft Dynamics CRM1.0(1) CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.0(2) | IP IVR 7.0(1)
CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 7.0(1) | IP IVR 7.0(1)
CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) |
8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0 |
| 6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 1.0(2) | 8.5(x) 8.0(x) 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 6.0 | IP IVR 5.0(2) 5.0(1) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 8.5(x) 8.0(x) 7.5(x | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 4.0(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) | 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1) |
| 4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x) |
4.4(1) (Unified CCE 7.5(9) with required ES and later) 4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1) | CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | | 7.5(x) | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 7.0, 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP 4.1.1 ES3 | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | ) | | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP 4.0(2) | 7.6(x) 7.5(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 |
9.x(x) 8.5(x) 8.0(4) 8.0(3) 7.5(x)
| 4.4(1) (Unified CCE 7.5(9) with required ES and later)
4.3(2) (Unified CCE 7.5(6) with required ES and 4.3(1)
| CRM for Siebel 7.5(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | ) | | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
Unified CCE 7.5(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
- Unified Expert Advisor requires:
Unified CCE 7.2(3) or CCE 7.5(5)
Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
Cisco Unified Presence Sever 8.0
CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1) - Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs - 7.5(10) PG and CTI OS must be same maintenance release versions.
- 7.5(1) thru (9) must be on same minor release.
- Cisco Unified Intelligence Center is supported on Unified CCE 7.5. Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
- Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.
CAD Compatibility
| Unified CCE/PG | CTI OS Server | CAD Desktop and Server |
|---|---|---|
| 7.5(1) | 7.5(1) | 7.6(1), 7.5(1) |
| 7.5(2) | 7.5(2) | 7.6(1), 7.5(1) |
| 7.5(3) | 7.5(3) | 7.6(1), 7.5(3) |
| 7.5(4) | 7.5(4) | 7.6(1), 7.5(3) |
| 7.5(5) | 7.5(5) | 7.6(1), 7.5(8), 7.5(6), 7.5(5) |
| 7.5(6) | 7.5(6) | 7.6(1), 7.5(8), 7.5(6) |
| 7.5(7) | 7.5(6) | 7.6(1), 7.5(8) |
| 7.5(8) | 7.5(8) | 7.6(1), 7.5(8), 7.5(6) |
| 7.5(9) | 7.5(9) | 7.6(1), 7.5(8) |
| 7.5(10) | 7.5(10) | 7.6(2), 7.6(3), 7.5(10) |
Note: CAD is not backward compatible. The CAD desktop and server must be the same version.
Unified CCE 7.2(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified
Intelligence Center | Unified EIM/WIM | Unified CRM Version | RSM | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|---|---|
| 6.1 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | 1.0(2) | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 6.0 | IP IVR 7.0(1) 5.0(2) 5.0(1) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.10 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.2(x) | 7.5(x) 7.2(x) 7.1(x) 7.0 6.0 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(2) | IP IVR 6.0(1) 4.1(1) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | 7.5 7.2 | 7970/71/75 7960/61/62/65 7940/41/42/45 792x 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.2(x) | 7.2(x) 7.1(x) 7.0 6.0 5.1 | 7.5(x) | Unified EIM/WIM 4.3(2) (Unified CCE 7.2(7) and later) 4.3(1) 4.2(5) A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.2(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2), 1.0(1) | | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.2(x) Notes
- Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
- Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
- Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
- CRM Connector SAP 1.0(1):
SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
SAP ICI Free Seating feature is required
Requires Windows 2003 - CRM Connector SAP 1.0(2):
SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
SAP ICI Free Seating feature is required
Requires Windows 2003
Unified CCE 7.1(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | Unified CCMP | IP Phones |
|---|---|---|---|---|---|---|---|
| 5.1(3) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(2) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1 SR2 | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7.5 7.2 7.1 | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.1(x) | 7.1(x) 7.0 6.0 | Unified EIM/WIM 4.2(5)A 4.2(4) 4.2(3) 4.2(2) 4.2(1) E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.1(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | N/A | 7970 7960 7940 7920 7912 7911 7910 IP Communicator |
Unified CCE 7.1(x) Notes
- There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
- Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
- Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
- CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
- CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
Unified CCE 7.0(x) Product Sets
| Commincations
Manager | IVR (IP-IVR and
CVP [formerly ISN]) | CAD/CTI OS server | CTI OS
desktop | Unified EIM/WIM | Unified CRM Version | IP Phones |
|---|---|---|---|---|---|---|
| 5.1(1b) | IP IVR 5.0(2) 5.0(1) 4.5(2) CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 5.0(4) | IP IVR 4.5(2)
CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1) |
| 5.0(3) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 5.0(2) | IP IVR 4.5(2)
CVP 3.1 SR2 | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.0(1) |
| 4.3(1) | IP IVR 6.0(1) 4.1(1) CVP 3.1(0) | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.2(3) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2), 2.1(1) |
| 4.2(1) | IP IVR 4.0(5a) 4.0(4) 4.0(3) 3.5(4) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(3), 2.1(2) |
| 4.1(3) | IP IVR 4.0(x) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970/71 7960/61 7940/41 7920 7912 7911 7910 IP Communicator 2.1(1), 2.0(1), 1.1(5) |
| 4.0(2) | IP IVR 4.0(3) 3.5(4) 3.5(3) 3.5(2) CVP | 7.0 | 7.0 6.0 | E-Mail Manager Option 5.0 Web Collaboration Option 5.0 | CRM for Siebel 7.0(x)
CRM for PeopleSoft 1.1 CRM for Salesforce 1.1 CRM for Microsoft Dynamics CRM 1.1 CRM for SAP 1.0(2) | 7970 7960 7940 7920 7912 7911 7910 IP Communicator 2.0(1), 1.1(5) |
Unified CCE 7.0(x) Notes
- ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
- There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
- Unified CM 4.2 requires CAD 7.0(1) or greater.
- CVP:
CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
CVP 4.x requires ICM 7.0 (4) or greater
| Back to: Category:Unified Contact Center Enterprise |
|---|
