Unified CCE Software Compatibility Matrix for ALL 7.x Releases

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'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]  
'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]  
-
'''Go to:''' [[:Category:Unified Contact Center Enterprise|'''Category:Unified Contact Center Enterprise''']]<br>  
+
'''Go to:''' [[:Category:Unified Contact Center Enterprise|'''Category:Unified Contact Center Enterprise''']]<br>
----
----
-
<br>  
+
<br>
== Unified CCE 7.5(x) Product Sets  ==
== Unified CCE 7.5(x) Product Sets  ==
Line 39: Line 39:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" |  
| valign="top" |  
-
9.x(x)
+
8.5(x)<br>
-
8.5(x)<br>8.0(4)<br>8.0(3)<br>7.5(x)  
+
8.0(4)<br>
 +
 
 +
8.0(3)<br>
 +
 
 +
7.5(x)  
<br>
<br>
Line 71: Line 75:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)&nbsp;
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
Line 106: Line 106:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
Line 144: Line 140:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br>8.0(4)  
8.0(3)  
8.0(3)  
Line 182: Line 176:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
Line 225: Line 215:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
-
 
+
-
8.5(x)
+
-
 
+
8.0(4)  
8.0(4)  
Line 262: Line 248:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 299: Line 281:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 336: Line 314:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 373: Line 347:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 410: Line 380:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 445: Line 411:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 481: Line 443:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br>8.0(4)  
8.0(3)  
8.0(3)  
Line 515: Line 475:
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.6(x)<br>7.5(x)  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
-
| valign="top" |  
+
| valign="top" | 8.5(x)  
-
9.x(x)
+
8.0(4)  
-
 
+
-
8.5(x)
+
-
 
+
-
8.0(4)
+
8.0(3)  
8.0(3)  
Line 553: Line 509:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br>8.0(4)  
8.0(3)  
8.0(3)  
Line 592: Line 546:
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" | 7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0<br>6.0  
| valign="top" |  
| valign="top" |  
-
9.x(x)
 
-
 
8.5(x)  
8.5(x)  
-
8.0(4)  
+
<br>8.0(4)  
8.0(3)  
8.0(3)  
Line 690: Line 642:
<br>
<br>
-
== Unified CCE 7.2(x) Product Sets <br> ==
+
== Unified CCE 7.2(x) Product Sets <br> ==
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
|-
|-
! scope="col" | Commincations  
! scope="col" | Commincations  
-
Manager  
+
Manager
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])  
+
CVP [formerly ISN])
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop  
+
desktop
! scope="col" | Unified  
! scope="col" | Unified  
Intelligence  
Intelligence  
-
Center  
+
Center
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 717: Line 669:
| valign="top" | 6.1  
| valign="top" | 6.1  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
-
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)  
+
CVP <br>7.0(2)<br>4.1(1)<br>4.0(2)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 730: Line 682:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
| valign="top" | 1.0(2)  
| valign="top" | 1.0(2)  
Line 738: Line 690:
| valign="top" | 6.0  
| valign="top" | 6.0  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
| valign="top" | IP IVR <br>7.0(1)<br>5.0(2)<br>5.0(1)  
-
CVP<br>4.1(1)<br>4.0(2)  
+
CVP<br>4.1(1)<br>4.0(2)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 751: Line 703:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 759: Line 711:
| valign="top" | 5.1(3)  
| valign="top" | 5.1(3)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)  
+
CVP <br>4.1(1)<br>4.0(2)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 772: Line 724:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 780: Line 732:
| valign="top" | 5.1(2)  
| valign="top" | 5.1(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 793: Line 745:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 801: Line 753:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 814: Line 766:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 822: Line 774:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP <br>4.0(2)<br>3.1(0)  
+
CVP <br>4.0(2)<br>3.1(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 835: Line 787:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
Line 843: Line 795:
| valign="top" | 5.0(3)  
| valign="top" | 5.0(3)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP 3.1(0)  
+
CVP 3.1(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 856: Line 808:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
Line 864: Line 816:
| valign="top" | 5.0(2)  
| valign="top" | 5.0(2)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 877: Line 829:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)&nbsp;<br>  
+
CRM for SAP 1.0(2), 1.0(1)&nbsp;<br>
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
Line 896: Line 848:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
Line 904: Line 856:
| valign="top" | 4.3(1)  
| valign="top" | 4.3(1)  
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)  
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)  
-
CVP 3.1(0)  
+
CVP 3.1(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 917: Line 869:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
Line 925: Line 877:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP <br>4.1(1)<br>4.0(2) <br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2) <br>3.1 SR2
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 938: Line 890:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 946: Line 898:
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4)<br>4.0(3) <br>3.5(4)  
-
CVP<br>4.0(2) <br>3.1(0)  
+
CVP<br>4.0(2) <br>3.1(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 959: Line 911:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
Line 967: Line 919:
| valign="top" | 4.1(3)  
| valign="top" | 4.1(3)  
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
-
CVP<br>4.0(2) <br>3.1(0)<br>3.0(0)&nbsp;  
+
CVP<br>4.0(2) <br>3.1(0)<br>3.0(0)&nbsp;
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 980: Line 932:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | 7.5<br>7.2  
| valign="top" | 7.5<br>7.2  
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)
| valign="top" | 7970/71/75<br>7960/61/62/65<br>7940/41/42/45<br>792x<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)
Line 988: Line 940:
| valign="top" | 4.0(2)  
| valign="top" | 4.0(2)  
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
-
CVP<br>3.1(0) SR 1<br>3.0(0)  
+
CVP<br>3.1(0) SR 1<br>3.0(0)
| valign="top" | 7.2(x)  
| valign="top" | 7.2(x)  
Line 1,001: Line 953:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2), 1.0(1)  
+
CRM for SAP 1.0(2), 1.0(1)
-
| <br>  
+
| <br>
| valign="top" | N/A  
| valign="top" | N/A  
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.0(1), 1.1(5)
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.0(1), 1.1(5)
|}
|}
-
<br>  
+
<br>
=== Unified CCE 7.2(x) Notes  ===
=== Unified CCE 7.2(x) Notes  ===
Line 1,021: Line 973:
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
#CRM Connector SAP 1.0(2):<br>SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06<br>SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)<br>SAP ICI Free Seating feature is required<br>Requires Windows 2003
-
<br><br>  
+
<br><br>
-
== Unified CCE 7.1(x) Product Sets<br> ==
+
== Unified CCE 7.1(x) Product Sets<br> ==
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
|-
|-
! scope="col" | Commincations  
! scope="col" | Commincations  
-
Manager  
+
Manager
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])  
+
CVP [formerly ISN])
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop  
+
desktop
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 1,044: Line 996:
| valign="top" | 5.1(3)  
| valign="top" | 5.1(3)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP<br>4.1(1)<br>4.0(2)<br>3.1 SR2  
+
CVP<br>4.1(1)<br>4.0(2)<br>3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,056: Line 1,008:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,063: Line 1,015:
| valign="top" | 5.1(2)  
| valign="top" | 5.1(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,075: Line 1,027:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,082: Line 1,034:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,094: Line 1,046:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,101: Line 1,053:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,113: Line 1,065:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,120: Line 1,072:
| valign="top" | 5.0(3)  
| valign="top" | 5.0(3)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,132: Line 1,084:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,139: Line 1,091:
| valign="top" | 5.0(2)  
| valign="top" | 5.0(2)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,151: Line 1,103:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,158: Line 1,110:
| valign="top" | 4.3(1)  
| valign="top" | 4.3(1)  
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)  
| valign="top" | IP IVR <br>6.0(1)<br>4.1(1)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,170: Line 1,122:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,177: Line 1,129:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP<br>4.1(1)<br>4.0(2)<br>3.1 SR2  
+
CVP<br>4.1(1)<br>4.0(2)<br>3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,189: Line 1,141:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,196: Line 1,148:
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR<br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,208: Line 1,160:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,215: Line 1,167:
| valign="top" | 4.1(3)  
| valign="top" | 4.1(3)  
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2<br>3.0(0)&nbsp;  
+
CVP <br>4.1(1)<br>4.0(2)<br>3.1 SR2<br>3.0(0)&nbsp;
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,227: Line 1,179:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7.5<br>7.2<br>7.1  
| valign="top" | 7.5<br>7.2<br>7.1  
Line 1,234: Line 1,186:
| valign="top" | 4.0(2)  
| valign="top" | 4.0(2)  
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
-
CVP <br>3.1 SR1<br>3.0(0)  
+
CVP <br>3.1 SR1<br>3.0(0)
| valign="top" | 7.1(x)  
| valign="top" | 7.1(x)  
Line 1,246: Line 1,198:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | N/A  
| valign="top" | N/A  
Line 1,252: Line 1,204:
|}
|}
-
<br>  
+
<br>
=== Unified CCE 7.1(x) Notes  ===
=== Unified CCE 7.1(x) Notes  ===
Line 1,262: Line 1,214:
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
#CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.
-
== Unified CCE 7.0(x) Product Sets<br> ==
+
== Unified CCE 7.0(x) Product Sets<br> ==
-
{| width="1510" cellspacing="1" cellpadding="1" border="1" style="width: 1510px; height: 1461px;"
+
{| style="width: 1510px; height: 1461px" border="1" cellspacing="1" cellpadding="1" width="1510"
|-
|-
! scope="col" | Commincations  
! scope="col" | Commincations  
-
Manager  
+
Manager
! scope="col" | IVR (IP-IVR and  
! scope="col" | IVR (IP-IVR and  
-
CVP [formerly ISN])  
+
CVP [formerly ISN])
! scope="col" | CAD/CTI OS server  
! scope="col" | CAD/CTI OS server  
! scope="col" | CTI OS  
! scope="col" | CTI OS  
-
desktop  
+
desktop
! scope="col" | Unified EIM/WIM  
! scope="col" | Unified EIM/WIM  
Line 1,282: Line 1,234:
| valign="top" | 5.1(1b)  
| valign="top" | 5.1(1b)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
| valign="top" | IP IVR <br>5.0(2)<br>5.0(1)<br>4.5(2)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,294: Line 1,246:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 1,300: Line 1,252:
| valign="top" | 5.0(4)  
| valign="top" | 5.0(4)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,312: Line 1,264:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
Line 1,318: Line 1,270:
| valign="top" | 5.0(3)  
| valign="top" | 5.0(3)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,330: Line 1,282:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
Line 1,336: Line 1,288:
| valign="top" | 5.0(2)  
| valign="top" | 5.0(2)  
| valign="top" | IP IVR 4.5(2)  
| valign="top" | IP IVR 4.5(2)  
-
CVP 3.1 SR2  
+
CVP 3.1 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,348: Line 1,300:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.0(1)
Line 1,354: Line 1,306:
| valign="top" | 4.3(1)  
| valign="top" | 4.3(1)  
| valign="top" | IP IVR 6.0(1)<br>4.1(1)  
| valign="top" | IP IVR 6.0(1)<br>4.1(1)  
-
CVP 3.1(0)  
+
CVP 3.1(0)
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,366: Line 1,318:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
Line 1,372: Line 1,324:
| valign="top" | 4.2(3)  
| valign="top" | 4.2(3)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,384: Line 1,336:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2), 2.1(1)
Line 1,390: Line 1,342:
| valign="top" | 4.2(1)  
| valign="top" | 4.2(1)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
| valign="top" | IP IVR <br>4.0(5a)<br>4.0(4) <br>4.0(3) <br>3.5(4)  
-
CVP<br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2  
+
CVP<br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,402: Line 1,354:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(3), 2.1(2)
Line 1,408: Line 1,360:
| valign="top" | 4.1(3)  
| valign="top" | 4.1(3)  
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
| valign="top" | IP IVR <br>4.0(x) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
-
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR1<br>3.0 SR2  
+
CVP <br>4.1(1)<br>4.0(2)<br>4.0(1) SR1<br>3.1 SR1<br>3.0 SR2
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,420: Line 1,372:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)
| valign="top" | 7970/71<br>7960/61<br>7940/41<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.1(1), 2.0(1), 1.1(5)
Line 1,426: Line 1,378:
| valign="top" | 4.0(2)  
| valign="top" | 4.0(2)  
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
| valign="top" | IP IVR <br>4.0(3) <br>3.5(4) <br>3.5(3) <br>3.5(2)  
-
CVP <br>3.1 SR1<br>3.0(0)  
+
CVP <br>3.1 SR1<br>3.0(0)
| valign="top" | 7.0  
| valign="top" | 7.0  
Line 1,438: Line 1,390:
CRM for Microsoft Dynamics CRM 1.1  
CRM for Microsoft Dynamics CRM 1.1  
-
CRM for SAP 1.0(2)  
+
CRM for SAP 1.0(2)
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.0(1), 1.1(5)
| valign="top" | 7970<br>7960<br>7940<br>7920<br>7912<br>7911<br>7910<br>IP Communicator 2.0(1), 1.1(5)
Line 1,450: Line 1,402:
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
#CVP: <br>CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater<br>CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater<br>CVP 4.x requires ICM 7.0 (4) or greater<br>
-
<br>  
+
<br>
-
<br>  
+
<br>
-
{| border="1" class="wikitable"
+
{| class="wikitable" border="1"
|-
|-
-
! style="background-color: rgb(255, 255, 204); color: green;" | '''Back to:''' [[:Category:Unified Contact Center Enterprise|Category:Unified Contact Center Enterprise]]
+
! style="background-color: rgb(255,255,204); color: green" | '''Back to:''' [[:Category:Unified Contact Center Enterprise|Category:Unified Contact Center Enterprise]]
|}
|}

Revision as of 11:10, 4 February 2013

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise



Contents

Unified CCE 7.5(x) Product Sets

Communications

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
7.1(5) IP IVR
8.0(x)
7.0(1) SR 5

CVP
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

8.5(x)

8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x), 8.1.1.5

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM
1.1 (2)

CRM for SAP 1.0(2)

8.0 8.5(x)
8.0(x)
7.5(x)
69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(3) IP IVR
8.0(x)
7.0(1) SR4/ 5

CVP
8.0(1)
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM 1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
69XX-RT, 79XX-TNP, 8961, 9951, 9971 (9.0(0) FW), 9971 (9.0(1) FW)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.1(2) CVP
8.0(1)
7.0(2)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.0(1)

CRM for Salesforce 1.0(1)

CRM for Microsoft Dynamics CRM1.0(1)

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(2) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)


8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
7.0(1) IP IVR 7.0(1)

CVP
7.0(2)
4.1(1)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2)

8.5(x)

8.0(x)

7.5(x)

7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

1.0(2) 8.5(x)
8.0(x)
7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

8.5(x)
8.0(x)
7.5(x
7.5(x) 7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x) 

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)
 

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.1(1), 2.0(2), 2.0(1)
5.0(3) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
5.0(2) IP IVR 4.5(2) 7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)



CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2), 2.0(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0
8.5(x)

8.0(4)

8.0(3)

7.5(x)

4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)

CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)



7.5(x)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 7.0, 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.1.1 ES3
4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP 4.0(2)

7.6(x)
7.5(x)
7.5(x)
7.2(x)
7.1(x)
7.0
6.0

8.5(x)


8.0(4)

8.0(3)

7.5(x)


4.4(1) (Unified CCE 7.5(9) with required ES and later)

4.3(2) (Unified CCE 7.5(6) with required ES and
later)

4.3(1)


CRM for Siebel 7.5(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

)
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)

Unified CCE 7.5(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  3. For compatibility between Unified CCE 7.5 (x) and CAD Desktop and Server see, “CAD Compatibility” on page 16.
  4. Unified Expert Advisor requires:
    Unified CCE 7.2(3) or CCE 7.5(5)
    Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
    Cisco Unified Presence Sever 8.0
    CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
  5. Unified E-Mail and Web Interaction Manager (Unified EIM/WIM):
    EIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
    WIM 4.3(1) integrates only with Unified CCE 7.5(6) or later MRs
  6. 7.5(10) PG and CTI OS must be same maintenance release versions.
  7. 7.5(1) thru (9) must be on same minor release.
  8. Cisco Unified Intelligence Center is supported on Unified CCE 7.5.  Cisco Unified Intelligence Suite is supported on Unified CCE 7.5 and 7.2.
  9. Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 related features, however these changes cannot be back ported to CMB versions 7.1 and 7.1(2). These versions will continue to work with ALL versions of UCCE but WITHOUT the support for multiline(RT/RT-Lite) and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features. Only CMB 7.1 and 7.1(2) is supported with ICM 7.0(x). CMB 7.1(3) minor release will be compatible ONLY with UCCE 8.0(x) and above.

CAD Compatibility

Unified CCE/PG CTI OS Server CAD Desktop and Server
7.5(1) 7.5(1) 7.6(1), 7.5(1)
7.5(2) 7.5(2) 7.6(1), 7.5(1)
7.5(3) 7.5(3) 7.6(1), 7.5(3)
7.5(4) 7.5(4) 7.6(1), 7.5(3)
7.5(5) 7.5(5) 7.6(1), 7.5(8), 7.5(6), 7.5(5)
7.5(6) 7.5(6) 7.6(1), 7.5(8), 7.5(6)
7.5(7) 7.5(6) 7.6(1), 7.5(8)
7.5(8) 7.5(8) 7.6(1), 7.5(8), 7.5(6)
7.5(9) 7.5(9) 7.6(1), 7.5(8)
7.5(10) 7.5(10) 7.6(2), 7.6(3), 7.5(10)

Note: CAD is not backward compatible. The CAD desktop and server must be the same version.


Unified CCE 7.2(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified

Intelligence

Center

Unified EIM/WIM Unified CRM Version RSM Unified CCMP IP Phones
6.1 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
7.0(2)
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)

1.0(2) 7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
6.0 IP IVR
7.0(1)
5.0(2)
5.0(1)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.10
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.0(2)
3.1(0)

7.2(x) 7.5(x)
7.2(x)
7.1(x)
7.0
6.0
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1) 


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(2) IP IVR
6.0(1)
4.1(1)
7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.0(2)
3.1(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.0(2)
3.1(0)
3.0(0) 

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


7.5
7.2
7970/71/75
7960/61/62/65
7940/41/42/45
792x
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1(0) SR 1
3.0(0)

7.2(x) 7.2(x)
7.1(x)
7.0
6.0
5.1
7.5(x) Unified EIM/WIM
4.3(2) (Unified CCE 7.2(7) and later)
4.3(1)
4.2(5) A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.2(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2), 1.0(1)


N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.2(x) Notes

  1. Unified CVP 7.0(1) requires Unified CCE 7.2(3) or greater.
  2. Unified EIM/WIM 4.2(x) requires Unified CCE 7.2(2) up to 7.2(7).
  3. Unified EIM/WIM 4.3(1) requires Unified CCE 7.2(7).
  4. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  5. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  6. RSM is supported with CVP 7.0(x), CVP 4.1(x), IP IVR 5.0(x) and IPIVR 7.0(x).
  7. CRM Connector SAP 1.0(1):
    SAP Integrated Communications Interface (ICI) 3.0, which is included in the following Netweaver releases
    SAP NetWeaver Application Server 6.20 SP7 or higher (for SAP CRM 4.0), 6.30, 2004 (for SAP CRM 5.x, 2006), 7.0 (for SAP CRM 2007)
    SAP ICI Free Seating feature is required
    Requires Windows 2003
  8. CRM Connector SAP 1.0(2):
    SAP Integrated Communications Interface (ICI-CTI) 3.05, 3.06
    SAP CRM 7.0 (based on Netweaver 7.0 Enhancement Package 1), SAP CRM 2007 (also called SAP CRM 6.0, based on Netweaver 7.0), SAP CRM 2006s (also called SAP CRM 5.1/5.2, based on Netweaver 2004s-SAP Web Application Server / SAP Basis 6.40), SAP CRM 4.0 (enhanced with a so-called Service Industry Add On under the name CRM 2004, based on a pre-Netweaver Basis release 6.20)
    SAP ICI Free Seating feature is required
    Requires Windows 2003



Unified CCE 7.1(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version Unified CCMP IP Phones
5.1(3) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(2) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR
6.0(1)
4.1(1)

CVP 3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
3.1 SR2

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
3.1 SR2
3.0(0) 

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7.5
7.2
7.1
7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.1(x) 7.1(x)
7.0
6.0
Unified EIM/WIM
4.2(5)A
4.2(4)
4.2(3)
4.2(2)
4.2(1)
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.1(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

N/A 7970
7960
7940
7920
7912
7911
7910
IP Communicator


Unified CCE 7.1(x) Notes

  1. There is no IP Queue Manager for CRS 4.5(2) (IP IVR).
  2. Unified EIM/WIM require Unified CCE 7.1(3) or greater MR.
  3. Although the Unified EIM/WIM platform provides for integration, only EIM features are integrated in the 4.2(1), 4.2(2), 4.2(3), 4.2(4), and 4.2(5)A releases.
  4. CVP 3.1 SR1, CVP 3.1 SR2, CVP 4.0(2), and CVP 4.1(1), require Unified CCE 7.1(2) or greater.
  5. CTI-OS Client version 6 is not supported with System PG or System IPCC deployments.

Unified CCE 7.0(x) Product Sets

Commincations

Manager

IVR (IP-IVR and

CVP [formerly ISN])

CAD/CTI OS server CTI OS

desktop

Unified EIM/WIM Unified CRM Version IP Phones
5.1(1b) IP IVR
5.0(2)
5.0(1)
4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
5.0(4) IP IVR 4.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1), 2.0(1)
5.0(3) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
5.0(2) IP IVR 4.5(2)

CVP 3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.0(1)
4.3(1) IP IVR 6.0(1)
4.1(1)

CVP 3.1(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.2(3) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2), 2.1(1)
4.2(1) IP IVR
4.0(5a)
4.0(4)
4.0(3)
3.5(4)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(3), 2.1(2)
4.1(3) IP IVR
4.0(x)
3.5(4)
3.5(3)
3.5(2)

CVP
4.1(1)
4.0(2)
4.0(1) SR1
3.1 SR1
3.0 SR2

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970/71
7960/61
7940/41
7920
7912
7911
7910
IP Communicator 2.1(1), 2.0(1), 1.1(5)
4.0(2) IP IVR
4.0(3)
3.5(4)
3.5(3)
3.5(2)

CVP
3.1 SR1
3.0(0)

7.0 7.0
6.0
E-Mail Manager Option 5.0
Web Collaboration Option 5.0
CRM for Siebel 7.0(x)

CRM for PeopleSoft 1.1

CRM for Salesforce 1.1

CRM for Microsoft Dynamics CRM 1.1

CRM for SAP 1.0(2)

7970
7960
7940
7920
7912
7911
7910
IP Communicator 2.0(1), 1.1(5)


Unified CCE 7.0(x) Notes

  1. ICM 7.0(0) requires SR3 or greater for compatibility with Unified CM 5.x(x).
  2. There is no IP Queue Manager for CRS (IP IVR) release 4.5(2).
  3. Unified CM 4.2 requires CAD 7.0(1) or greater.
  4. CVP:
    CVP 3.1 SR1 and CVP 3.1 SR2 require Unified CCE 7.0 SR3 or greater
    CVP 4.0 and CVP 4.1(1) require ICM 7.0(4) or greater
    CVP 4.x requires ICM 7.0 (4) or greater



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