Unified CCE Software Compatibility Matrix for 9.0(x) - Revision history

Davwats2: 1 revision

2013-04-11T13:57:11Z

1 revision

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Revision as of 13:57, 11 April 2013

Kseiden: /* Unified CCE 9.0(x) Product Sets */

2013-04-11T13:32:21Z

Unified CCE 9.0(x) Product Sets

← Older revision		Revision as of 13:32, 11 April 2013
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	\| valign="top" \|		\| valign="top" \|
-	9.1(x)	+	9.1(x)

	9.0(x)<br>		9.0(x)<br>
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	\| valign="top" \|		\| valign="top" \|
-	9.0(1)	+	9.1(1)<br>9.0(1)

	\| valign="top" \|		\| valign="top" \|
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	\| valign="top" \|		\| valign="top" \|
-	9.1(x)	+	9.1(x)

	9.0(x)<br>		9.0(x)<br>
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	\| valign="top" \|		\| valign="top" \|
-	9.0(1)	+	9.1(1)<br>9.0(1)

	\| valign="top" \|		\| valign="top" \|
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	\| valign="top" \|		\| valign="top" \|
-	9.1(x)	+	9.1(x)

	9.0(x)<br>		9.0(x)<br>
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	CRM for Siebel<br>8.5(x)		CRM for Siebel<br>8.5(x)

-	\| valign="top" \| 9.0(1)	+	\| valign="top" \| 9.1(1)<br>9.0(1)
	\| valign="top" \| 9.0(1)		\| valign="top" \| 9.0(1)
	\| valign="top" \| 9.0(1)		\| valign="top" \| 9.0(1)

Davwats2: 1 revision

2013-04-01T12:53:35Z

1 revision

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Revision as of 12:53, 1 April 2013

Jalundy: /* Unified CCE 9.0(x) Notes */ --~~~~

2013-03-29T19:49:49Z

Unified CCE 9.0(x) Notes: --~~~~

← Older revision		Revision as of 19:49, 29 March 2013
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		+	'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE\|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]
		+
	'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]		'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]

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	=== Unified CCE 9.0(x) Notes ===		=== Unified CCE 9.0(x) Notes ===

-	#Outbound Option SIP Dialer: <br>Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.2(3)T <br>CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.	+	#Outbound Option SIP Dialer: <br>Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.2(3)T, PI19(15.2(4)M2)<br>CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.
	#Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only.		#Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only.
	#Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.		#Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.
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	#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.		#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.
	#You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br>		#You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br>
-	#CUCM 9.1 requires UCCE 9.0(3) or UCCE 9.(2) with ES9.	+	#CUCM 9.1 requires UCCE 9.0(3) or UCCE 9.0(2) with ES9.

	== <br>IP Phone Support<br> ==		== <br>IP Phone Support<br> ==
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	! scope="col" \| Family Supported		! scope="col" \| Family Supported
	! scope="col" \| Specific Device Notes		! scope="col" \| Specific Device Notes
		+	\|-
		+	\| align="center" \| CTS-500 Telepresence
		+	\| align="center" \| Y
		+	\| valign="top" \| CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only.
	\|-		\|-
	\| align="center" \| Tandberg EX Series		\| align="center" \| Tandberg EX Series

Dosproul at 18:27, 18 March 2013

2013-03-18T18:27:01Z

← Older revision		Revision as of 18:27, 18 March 2013
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-	~~'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE\|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]~~
-
	'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]		'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]

Dosproul: 1 revision

2013-03-18T18:26:11Z

1 revision

← Older revision

Revision as of 18:26, 18 March 2013

Calogue: /* Unified CCE 9.0(x) Product Sets */

2013-03-15T02:55:56Z

Unified CCE 9.0(x) Product Sets

← Older revision		Revision as of 02:55, 15 March 2013
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		+	'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE\|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]
		+
	'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]		'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]

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	\| valign="top" \|		\| valign="top" \|
		+	9.1(x)
		+
	9.0(x)<br>		9.0(x)<br>

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	\| valign="top" \|		\| valign="top" \|
		+	9.1(x)
		+
	9.0(x)<br>		9.0(x)<br>

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	\| valign="top" \|		\| valign="top" \|
		+	9.1(x)
		+
	9.0(x)<br>		9.0(x)<br>

Dosproul at 14:08, 8 March 2013

2013-03-08T14:08:30Z

← Older revision		Revision as of 14:08, 8 March 2013
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-	~~'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE\|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]~~
-
	'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]		'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]

Dosproul: 1 revision

2013-03-08T14:06:48Z

1 revision

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Revision as of 14:06, 8 March 2013

Jalundy: jl edits

2013-03-06T23:49:05Z

jl edits

← Older revision		Revision as of 23:49, 6 March 2013
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		+	'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE\|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]
		+
	'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]		'''Go to:''' [[Compatibility Matrix for Unified CCE\|'''Compatibility Matrix for Unified CCE''']]

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	PG/CAD/CTI OS <br>Server		PG/CAD/CTI OS <br>Server

-	(See Note 10)<br>	+	(See Note 10, 11, 12, 13)<br>

	! scope="col" \|		! scope="col" \|
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	! scope="col" \| SocialMiner		! scope="col" \| SocialMiner
	! scope="col" \| Finesse		! scope="col" \| Finesse
		+	\|-
		+	\| valign="top" \| 9.1
		+	\| valign="top" \|
		+	IP-IVR <br>9.0(x) <br>8.5(x)
		+
		+	CVP <br>9.0(1) <br>8.5(x)
		+
		+	\| valign="top" \|
		+	PG <br>9.0(2) and higher
		+
		+	CAD <br>9.0(1a)
		+
		+	CTIOS Server <br>9.0(1)
		+
		+	\| valign="top" \|
		+	9.0(1)
		+
		+	8.5(x)
		+
		+	8.0(x)
		+
		+	\| valign="top" \|
		+	9.0(x)<br>
		+
		+	8.5(4)
		+
		+	<br>
		+
		+	\| valign="top" \|
		+	EIM WIM 9.0(1)
		+
		+	EIM 4.3(2)
		+
		+	EIM WIM 4.4(1)
		+
		+	\| valign="top" \|
		+	CRM for SAP<br>1.0(2)
		+
		+	CRM for Siebel <br>8.5(x)
		+
		+	\| valign="top" \|
		+	9.0(1)
		+
		+	\| valign="top" \|
		+	9.0(1)
		+
		+	\| valign="top" \|
		+	9.0(1)
		+
		+	\| valign="top" \|
		+	9.0(1)
		+
		+	\| valign="top" \|
		+	9.x.  Finesse 9.1 requires CCE 9.0(2) and higher.
		+
	\|-		\|-
	\| valign="top" \| 9.0(1)		\| valign="top" \| 9.0(1)
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	#The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>		#The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>
	#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.		#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.
-	#You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br>	+	#You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br>
		+	#CUCM 9.1 requires UCCE 9.0(3) or UCCE 9.(2) with ES9.

	== <br>IP Phone Support<br> ==		== <br>IP Phone Support<br> ==