Unified CCE Software Compatibility Matrix for 9.0(x)
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+ | {| class="wikitable" border="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | | ||
+ | '''<font size="3">Introduction</font>''' | ||
+ | |||
+ | |- | ||
+ | | '''This compatibility matrix specifies all supported configurations and versions for Cisco Unified Contact Center Enterprise 9.0(x). The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported.''' | ||
+ | |- | ||
+ | | | ||
+ | <br> | ||
== Unified CCE 9.0(x) Product Sets <br> == | == Unified CCE 9.0(x) Product Sets <br> == | ||
Line 16: | Line 27: | ||
PG/CAD/CTI OS <br>Server | PG/CAD/CTI OS <br>Server | ||
- | (See Note | + | (See Note 3, 4, 5, 6)<br> |
! scope="col" | | ! scope="col" | | ||
CTI OS <br>Desktop | CTI OS <br>Desktop | ||
- | (See Note | + | (See Note 3)<br> |
! scope="col" | Unified <br>Intelligence<br>Center | ! scope="col" | Unified <br>Intelligence<br>Center | ||
Line 49: | Line 60: | ||
PG <br>9.0(2) and higher | PG <br>9.0(2) and higher | ||
- | CAD <br>9.0( | + | CAD <br>9.0(x) |
CTIOS Server <br>9.0(x) | CTIOS Server <br>9.0(x) | ||
Line 61: | Line 72: | ||
| valign="top" | | | valign="top" | | ||
- | 10.0(x) | + | 10.0(x) |
9.1(x) | 9.1(x) | ||
Line 72: | Line 83: | ||
| valign="top" | | | valign="top" | | ||
- | + | 9.0(2)<br> | |
- | + | 9.0(1) | |
- | + | 4.4(1)<br> | |
+ | |||
+ | 4.3(2) | ||
| valign="top" | | | valign="top" | | ||
- | CRM for Siebel <br>8.0 <br>8.1 | + | CRM for Siebel <br>8.0 <br>8.1 |
| valign="top" | | | valign="top" | | ||
Line 85: | Line 98: | ||
| valign="top" | | | valign="top" | | ||
- | 9.x | + | 10.0(x)<br> |
+ | |||
+ | 9.x(x) | ||
+ | |||
+ | <br> | ||
| valign="top" | | | valign="top" | | ||
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| valign="top" | | | valign="top" | | ||
- | + | Finesse 10.0(1) | |
+ | |||
+ | Finesse 9.1(1) | ||
+ | |||
+ | <br> | ||
+ | |||
+ | Finesse requires | ||
+ | |||
+ | CCE 9.0(2) and higher. | ||
|- | |- | ||
Line 106: | Line 131: | ||
PG <br>9.0(x) | PG <br>9.0(x) | ||
- | CAD <br>9.0( | + | CAD <br>9.0(x) |
CTIOS Server <br>9.0(x) | CTIOS Server <br>9.0(x) | ||
Line 118: | Line 143: | ||
| valign="top" | | | valign="top" | | ||
- | 10.0(x) | + | 10.0(x) |
9.1(x) | 9.1(x) | ||
Line 129: | Line 154: | ||
| valign="top" | | | valign="top" | | ||
- | + | 9.0(2) | |
- | + | 9.0(1) | |
- | + | 4.4(1) | |
+ | |||
+ | 4.3(2) | ||
+ | |||
+ | <br> | ||
| valign="top" | | | valign="top" | | ||
- | CRM for Siebel <br>8.0 <br>8.1 | + | CRM for Siebel <br>8.0 <br>8.1 |
| valign="top" | | | valign="top" | | ||
Line 142: | Line 171: | ||
| valign="top" | | | valign="top" | | ||
- | 9.x | + | 10.0(x) |
+ | |||
+ | 9.x(x) | ||
+ | |||
+ | <br> | ||
| valign="top" | | | valign="top" | | ||
Line 151: | Line 184: | ||
| valign="top" | | | valign="top" | | ||
- | + | Finesse 10.0(1)<br>Finesse 9.1(1) | |
+ | |||
+ | <br>Finesse requires | ||
+ | |||
+ | CCE 9.0(2) and higher. | ||
+ | |||
|- | |- | ||
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PG <br>9.0(x) | PG <br>9.0(x) | ||
- | CAD <br>9.0( | + | CAD <br>9.0(x) |
CTIOS Server <br>9.0(x) | CTIOS Server <br>9.0(x) | ||
Line 175: | Line 213: | ||
| valign="top" | | | valign="top" | | ||
- | 10.0(x) | + | 10.0(x) |
9.1(x) | 9.1(x) | ||
Line 186: | Line 224: | ||
| valign="top" | | | valign="top" | | ||
- | + | 9.0(2) | |
- | + | 9.0(1) | |
+ | |||
+ | 4.4(1) | ||
+ | |||
+ | 4.3(2) | ||
+ | |||
+ | <br> | ||
| valign="top" | | | valign="top" | | ||
- | CRM for Siebel<br>8.0(1) <br>8.1 | + | CRM for Siebel<br>8.0(1) <br>8.1 |
| valign="top" | 9.1(1)<br>9.0(1) | | valign="top" | 9.1(1)<br>9.0(1) | ||
- | | valign="top" | 9.x | + | | valign="top" | |
+ | 10.0(x) | ||
+ | |||
+ | 9.x(x) | ||
+ | |||
| valign="top" | 9.0(1) | | valign="top" | 9.0(1) | ||
| valign="top" | 9.0(1) | | valign="top" | 9.0(1) | ||
- | | valign="top" | | + | | valign="top" | Finesse 10.0(1)<br>Finesse 9.1(1) |
+ | Finesse requires | ||
+ | |||
+ | CCE 9.0(2) and higher. | ||
+ | |||
|} | |} | ||
- | <br> | + | <br> |
- | + | == Unified CCE 9.0(x) Notes == | |
- | #Outbound Option SIP Dialer: | + | #Outbound Option SIP Dialer: <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later.<br>CUBE is not supported with the SIP Outbound Dialer. CUBE is supported between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details. <br>Cisco Finesse releases earlier than 9.0(1) do not support Outbound Option. Finesse Release 9.0 (1) supports Progressive mode or Predictive mode only. Preview mode is not supported with 9.0 (1). Finesse Release 9.1 (1) supports Progressive mode, Predictive mode, or Preview mode only. Direct Preview mode is not supported with 9.1 (1).<br> |
- | #Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. | + | #Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide. |
- | + | #The Agent PG (aka UCM PG), CTI Server, and CTI OS server versions must all be at the same version. Additionally, the Agent PG (aka UCM PG), CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br> | |
- | + | ||
- | + | ||
- | + | ||
- | #The Agent PG (aka UCM PG), CTI Server, and CTI OS server versions must all be at the same version. Additionally, the Agent PG (aka UCM PG), CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br> | + | |
#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions. | #The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions. | ||
- | #You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br> | + | #You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br> |
- | #When using the EX90 with Cisco Finesse, if the agent has two calls on their desktop, they need to put both calls on hold before retrieving a call otherwise a potentially unintended conference might occur. | + | #When using the EX90 with Cisco Finesse, if the agent has two calls on their desktop, they need to put both calls on hold before retrieving a call otherwise a potentially unintended conference might occur. See CSCuj42828. |
#CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9. | #CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9. | ||
- | == <br>IP Phone Support<br> == | + | <br> |
+ | <br> | ||
+ | |||
+ | == Microsoft System Software Requirements == | ||
+ | |||
+ | For Microsoft system software requirements, see the Hardware & System Software Specification (Bill of Materials) for Cisco Unified<br>ICM/Contact Center Enterprise & Hosted, available at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-technical-reference-list.html. | ||
+ | |||
+ | == Cisco Gateway Requirements == | ||
+ | |||
+ | === Hardware === | ||
+ | |||
+ | {| cellspacing="1" cellpadding="1" width="644" border="1" | ||
+ | |- | ||
+ | | style="color: green; background-color: rgb(255,255,204)" | '''Category''' | ||
+ | | style="color: green; background-color: rgb(255,255,204)" | '''Requirements''' | ||
+ | |- | ||
+ | | Hardware Options | ||
+ | | Supports 28xx, 38xx, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card. <br><br>Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card. <br> | ||
+ | |} | ||
+ | |||
+ | <br><br> | ||
+ | |||
+ | === Software === | ||
+ | |||
+ | {| cellspacing="1" cellpadding="1" width="644" border="1" | ||
+ | |- | ||
+ | ! style="color: green; background-color: rgb(255,255,204)" colspan="2" | '''Category''' | ||
+ | | style="color: green; background-color: rgb(255,255,204)" | '''Requirements''' | ||
+ | |- | ||
+ | ! rowspan="4" width="100" | '''Software Options''' | ||
+ | | AS5350XM <br>AS5400XM | ||
+ | | 15.0(1) M1.2 <br>15.1(4) M7 <br>15.2(2)T <br>15.2(3)T1 | ||
+ | |- | ||
+ | | 28xx, 38xx | ||
+ | | 15.0(1) M1.2 <br>15.1(1)T <br>15.1(4) M7 | ||
+ | |- | ||
+ | | 29xx, 39xx | ||
+ | | 15.0(1) M1.2 <br>15.1(4) M7 <br>15.2(2)T <br>15.2(3)T1 <br>15.2(4) M4 | ||
+ | |- | ||
+ | | 39xxE | ||
+ | | 15.0(1) M1.2 <br>15.1(4) M7 <br>15.2(2)T <br>15.2(3)T1 <br>15.2(4) M4 | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = UCCE Release 9.0.(x) Supported Browsers = | ||
+ | |||
+ | {| border="1" cellspacing="1" cellpadding="1" width="644" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Browser<br> | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Supported | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Exceptions | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''IE''' | ||
+ | | align="center" | 9<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | None<br> | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = General Compatibility Notes and Limitations = | ||
+ | |||
+ | {| border="1" cellspacing="1" cellpadding="1" width="800" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Component | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Notes | ||
+ | |- | ||
+ | | valign="top" | Phones | ||
+ | | valign="top" | The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments: | ||
+ | *Third-party SIP phones are not supported as contact center agent phones. The SIP standard does not include the necessary messaging for third-party Call Control (3PCC). Unified CCE relies on CTI capabilities on the SIP phones that third-party phones do not have. As an alternative, you may choose to deploy the Mobile Agent solution to enable Cisco Unified CCE and Contact Center Hosted (CCH) to use any phone as an agent phone. Please consult with your Cisco Sales Engineer for additional detail on this configuration. | ||
+ | *IP Communicator is not supported with Cisco Agent Desktop (CAD) IP Phone Agent. | ||
+ | *See the [http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html Cisco Unified Communications Manager Compatibility Guide ]for SIP and other phone protocol support. | ||
+ | |||
+ | |- | ||
+ | | valign="top" | System Peripheral Gateway (PG) Deployments | ||
+ | | valign="top" | The following general limitations pertain to Unified CCE deployments that use the System PG: | ||
+ | *E-Mail Manager Option, Web Collaboration Option (both end-of-life products), as well as E-Mail Interaction Manager and Web Interaction Manager (Unified EIM/WIM) are not supported with deployments that use the System PG. For Unified EIM/WIM documentation, see:[http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html Cisco Unified E-Mail Interaction Manager ]and [http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html Cisco Unified Web Interaction Manager]. | ||
+ | |||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = Unified CCE Parent / Child Compatibility<br> = | ||
+ | |||
+ | {| border="1" cellspacing="1" cellpadding="1" width="644" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Release<br> | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 8.0(x) | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 8.5(x) | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Parent 9.0(x) | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 8.0(x)''' | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 8.5(x)''' | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | '''Child 9.0(x)''' | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | | align="center" | Yes<br> | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = Central Controller Backward Compatibility<br> = | ||
+ | |||
+ | {| style="width: 600px; height: 179px" border="1" cellspacing="1" cellpadding="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | CentralController | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | PG | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | PG + CAD | ||
+ | |- | ||
+ | | align="center" | 9.0 | ||
+ | | align="center" | 8.5 | ||
+ | | align="center" | 8.5 | ||
+ | |- | ||
+ | | align="center" | 9.0 | ||
+ | | align="center" | 8.0 | ||
+ | | align="center" | 8.0 | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | '''Note:''' Backward compatible PGs are intended to be supported during the transition when you upgrade the Central Controller and PGs to the same version. | ||
+ | |||
+ | '''Note:''' MR PG and Dialer must be at the same version. | ||
+ | |||
+ | '''Note:''' For Outbound deployments, ES18 must be installed with UCCE 8.5(4) to work with Central Controller 9.x and 10.x. | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = NAM/CICM Compatibility<br> = | ||
+ | |||
+ | {| style="width: 600px; height: 179px" border="1" cellspacing="1" cellpadding="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | NAM Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | CICM Version | ||
+ | |- | ||
+ | | align="center" | 9.0<br> | ||
+ | | align="center" | 8.5 | ||
+ | |- | ||
+ | | align="center" | 9.0 | ||
+ | | align="center" | 8.0 | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | '''Note''': The columns can be switched for forward compatibilty. For example, NAM at 8.0 and CICM at 9.0 is a supported configuration. <br> | ||
+ | |||
+ | = VDI & Cisco VXI Support<br> = | ||
+ | |||
+ | {| style="width: 800px; height: 493px" border="1" cellspacing="1" cellpadding="1" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Cisco Client Type | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Virtual Desktop Infrastructure | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | OS Compatibility | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Cisco VXI Clients | ||
+ | |- | ||
+ | | valign="top" | CTI-OS Clients (All CILs) | ||
+ | | valign="top" | 8.5(x), 9.0 | ||
+ | | valign="top" | VMWare View 4.6, 5.0 | ||
+ | | valign="top" | Windows 7 32 bit - Supported<br>Windows 7 WoW64 - Supported<br>Windows XP 32 bit - Supported | ||
+ | | valign="top" | | ||
+ | VXC 2100 - N/A<br>VXC 2200 - N/A<br>VXC 2111 - Supported with Cisco Unified IP Phone 8961, 9951, and 9971<br>VXC 2211 - Supported | ||
+ | |||
+ | VXC6215 - Supported with deskphone only | ||
+ | |||
+ | |- | ||
+ | | valign="top" | CTI-OS Clients (All CILs) | ||
+ | | valign="top" | 8.5(x), 9.0 | ||
+ | | valign="top" | Citrix XenDesktop 5.0, 5.5 or 6.0 | ||
+ | | valign="top" | Windows 7 32 bit - Supported<br>Windows 7 WoW64 - Supported<br>Windows XP 32 bit - Supported | ||
+ | | valign="top" | | ||
+ | VXC 2100 - Supported with Cisco Unified IP Phone 8961, 9951, and 9971<br>VXC 2200 - Supported<br>VXC 2111 - N/A<br>VXC 2211 - N/A | ||
+ | |||
+ | VXC6215 - Supported with deskphone only | ||
+ | |||
+ | |- | ||
+ | | valign="top" | CTI-OS Clients (All CILs) | ||
+ | | valign="top" | 8.5(4), 9.0(2) | ||
+ | | valign="top" | Citrix XenDesktop 5.0, 5.5, 6.0, 6.5 | ||
+ | | valign="top" | Windows 7 32 bit - Supported<br>Windows 7 WoW64 - Supported<br>Windows XP 32 bit - Supported | ||
+ | | valign="top" | | ||
+ | VXC 2100 - Supported with Cisco Unified IP Phone 8961, 9951, and 9971<br>VXC 2200 - Supported<br>VXC 2111 - N/A<br>VXC 2211 - N/A | ||
+ | |||
+ | VXC6215 - Supported with deskphone only | ||
+ | |||
+ | |- | ||
+ | | valign="top" | Cisco Finesse<br> | ||
+ | | valign="top" | 9.x<br> | ||
+ | | valign="top" | VMware View 4.6, 5.x<br> | ||
+ | | valign="top" | | ||
+ | Windows 7 (32 bit, 64 bit, and WOW64) | ||
+ | |||
+ | Windows XP<br> | ||
+ | |||
+ | | valign="top" | | ||
+ | VXC 2100 - N/A<br>VXC 2200 - N/A<br>VXC 2111 - Not Supported<br>VXC 2211 - Supported | ||
+ | |||
+ | VXC6215 - Supported with deskphone only | ||
+ | |||
+ | |- | ||
+ | | valign="top" | Cisco Finesse<br> | ||
+ | | valign="top" | 9.x<br> | ||
+ | | valign="top" | Citrix XenDesktop 4.x, 5.0, 5.5, 6.0, 6.5, 7.0, 7.1<br> | ||
+ | | valign="top" | Windows 7 (32 bit, 64 bit, and WOW64) | ||
+ | Windows XP<br> | ||
+ | |||
+ | | valign="top" | | ||
+ | VXC 2100 - Not Supported<br>VXC 2200 - Supported<br>VXC 2111 - N/A<br>VXC 2211 - N/A | ||
+ | |||
+ | VXC6215 - Supported with deskphone only | ||
+ | |||
+ | |- | ||
+ | | valign="top" | Cisco Agent Desktop (CAD) | ||
+ | | valign="top" | All | ||
+ | | valign="top" | Not Supported | ||
+ | | valign="top" | Not Supported | ||
+ | | valign="top" | Not Supported | ||
+ | |} | ||
+ | |||
+ | '''Note:'''<br> | ||
+ | |||
+ | *UCM Silent Monitoring is the only type of Silent Monitoring that is supported with VXI/VDI. | ||
+ | *Desktop solutions are supported on PC-like devices only that utilize a keyboard and mouse (no tablets or mobile devices supported at this time). | ||
+ | *The customer is not required to use Cisco VXI endpoints in a VDI solution. The customer can use any VDI endpoint that supports the specific Citrix or VMWare VDI solution versions supported by Cisco. The customer is responsible for ensuring that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS. | ||
+ | *For information about CAD wih thin client and virtual desktop environments, see the Integrating CAD with Thin Client and Virtual Desktop Environments document. <br> | ||
+ | |||
+ | = Application Virtualization<br> = | ||
+ | |||
+ | Windows Server 2008 R2 (SP1) | ||
+ | |||
+ | {| border="1" cellspacing="1" cellpadding="1" width="800" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Cisco Client Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Version | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Citrix/XenApp | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Remote Desktop Services platform | ||
+ | |- | ||
+ | | valign="top" | CTI-OS Clients (All CILs) <br> | ||
+ | | valign="top" | 9.0(x)<br> | ||
+ | | valign="top" | XenApp 6.0 & 6.5 | ||
+ | | valign="top" | Windows Server 2008 R2 (SP1)<br> | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = Siebel Compatibility<br> = | ||
+ | |||
+ | <br> | ||
+ | |||
+ | {| border="1" cellspacing="1" cellpadding="1" width="298" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Cisco Siebel Driver <br> | ||
+ | ! style="background-color: rgb(255,255,204); color: green" | Siebel Release<br> | ||
+ | |- | ||
+ | | align="center" | 9.0(1) | ||
+ | | align="center" | 8.1(x) | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = ICM-to-ICM Gateway Requirements = | ||
+ | |||
+ | <br>The following are system requirements for ICM-to-ICM Gateway. | ||
+ | |||
+ | *Both the Client ICM and Server ICM must be supported releases of Unified ICM, and they must be within one major version of each other. If two connected ICMs are running with different releases of Unified ICM software, only the ICM-to-ICM Gateway features supported by the lowest numbered release are available. | ||
+ | |||
+ | <br> | ||
+ | |||
+ | <br> | ||
+ | |||
+ | == ICM-to-ICM Gateway Client and Server Release Requirements == | ||
+ | |||
+ | {| border="1" cellspacing="1" cellpadding="1" width="800" | ||
+ | |- | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Client/Server 1 | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Client/Server 2 | ||
+ | ! style="background-color: rgb(255,255,204); color: green" scope="col" | Comments | ||
+ | |- | ||
+ | | valign="top" | 8.5, 9.0 | ||
+ | | valign="top" | 9.0, 8.5 | ||
+ | | valign="top" | UCCE 9.0(1) is a major release | ||
+ | |} | ||
+ | |||
+ | <br> | ||
+ | |||
+ | = <br>IP Phone Support<br> = | ||
The [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Contact Center Enterprise SRND] includes additional details, caveats, and feature details associated with each of these specific phone devices. | The [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Contact Center Enterprise SRND] includes additional details, caveats, and feature details associated with each of these specific phone devices. | ||
Line 228: | Line 573: | ||
|- | |- | ||
| align="center" | Jabber for Windows | | align="center" | Jabber for Windows | ||
- | | valign="top" | | + | | valign="top" | Release 9.2 of Jabber for Windows is supported with UCCE 9.0(4) and Cisco Finesse 9.1. No support for CTI-OS or CAD at this time. Support includes voice media termination but Video is not supported. |
|- | |- | ||
| align="center" | CTS-500 Telepresence | | align="center" | CTS-500 Telepresence | ||
Line 236: | Line 581: | ||
| valign="top" | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only.<br>The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. | | valign="top" | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only.<br>The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. | ||
|- | |- | ||
- | | align="center" | | + | | align="center" | DXxxx |
- | | valign="top" | DX650 is supported.<br>The | + | | valign="top" | DX650 is supported.<br>The DXxxx family is not supported with RSM. |
|- | |- | ||
| align="center" | 99xx | | align="center" | 99xx | ||
| valign="top" | | | valign="top" | | ||
- | 9951 and 9971 are supported.<br>The 99xx family is not supported with RSM. | + | 9951 and 9971 are supported.<br>The 99xx family is not supported with RSM. Cisco Finesse 9.1(x) supports with caveats mentioned in Cisco Finesse 9.1(1) Release Notes |
- | Cisco Finesse 9.1(x) supports with caveats mentioned in Cisco Finesse 9.1(1) Release Notes | + | |
|- | |- | ||
| align="center" | 89xx | | align="center" | 89xx | ||
| valign="top" | | | valign="top" | | ||
- | 8941, 8945, 8961 is supported.<br>The 89xx family is not supported with RSM. | + | 8941, 8945, 8961 is supported.<br>The 89xx family is not supported with RSM. Cisco Finesse 9.1(x) supports with caveats mentioned in Cisco Finesse 9.1(1) Release Notes<br> |
- | Cisco Finesse 9.1(x) supports with caveats mentioned in Cisco Finesse 9.1(1) Release Notes<br> | + | |
|- | |- | ||
| align="center" | 797x | | align="center" | 797x | ||
- | | valign="top" | 7970 is | + | | valign="top" | The 7970 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.<br>7975 only is supported with Agent Greeting or Whisper Announcement. |
|- | |- | ||
| align="center" | 796x | | align="center" | 796x | ||
- | | valign="top" | | + | | valign="top" | The 7960 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.<br>7961, 7962, and 7965 are supported. |
|- | |- | ||
| align="center" | 794x | | align="center" | 794x | ||
- | | valign="top" | | + | | valign="top" | The 7940 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported.<br>7941, 7942, and 7945 are supported. |
|- | |- | ||
| align="center" | 793x | | align="center" | 793x | ||
Line 262: | Line 607: | ||
|- | |- | ||
| align="center" | 792x | | align="center" | 792x | ||
- | | valign="top" | 7921 and 7925 are | + | | valign="top" | 7921 and 7925 are supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. |
|- | |- | ||
| align="center" | 791x | | align="center" | 791x | ||
- | | valign="top" | 7911 is | + | | valign="top" | The 7911 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. |
|- | |- | ||
| align="center" | 69xx series | | align="center" | 69xx series | ||
Line 286: | Line 631: | ||
<br><br> | <br><br> | ||
+ | |||
+ | |} |
Revision as of 20:06, 10 April 2014
Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE
Go to: Compatibility Matrix for Unified CCE
Go to: Category:Unified Contact Center Enterprise
Introduction | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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This compatibility matrix specifies all supported configurations and versions for Cisco Unified Contact Center Enterprise 9.0(x). The information in this compatibility matrix supersedes compatibility information in any other Cisco Unified Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Unified CCE 9.0(x) Product Sets
|
Unified CM | IVR (IP-IVR and CVP) |
PG/CAD/CTI OS (See Note 3, 4, 5, 6) |
CTI OS (See Note 3) | Unified Intelligence Center | Unified EIM/WIM |
Siebel CRM |
RSM
|
Unified CCMP | MediaSense | SocialMiner | Finesse |
---|---|---|---|---|---|---|---|---|---|---|---|
9.1(1) 9.1(2) |
IP-IVR CVP |
PG CAD CTIOS Server |
9.0(x) 8.5(x) 8.0(x) |
10.0(x) 9.1(x) 9.0(x) 8.5(4)
|
9.0(2) 9.0(1) 4.4(1) 4.3(2) |
CRM for Siebel |
9.1(1) |
10.0(x) 9.x(x)
|
9.0(1) |
9.0(1) |
Finesse 10.0(1) Finesse 9.1(1)
Finesse requires CCE 9.0(2) and higher. |
9.0(1) |
IP-IVR CVP |
PG CAD CTIOS Server |
9.0(x) 8.5(x) 8.0(x) |
10.0(x) 9.1(x) 9.0(x) 8.5(4)
|
9.0(2) 9.0(1) 4.4(1) 4.3(2)
|
CRM for Siebel |
9.1(1) |
10.0(x) 9.x(x)
|
9.0(1) |
9.0(1) |
Finesse 10.0(1)
CCE 9.0(2) and higher.
|
8.6(x) |
IP-IVR CVP |
PG CAD CTIOS Server |
9.0(x) 8.5(x) 8.0(x) |
10.0(x) 9.1(x) 9.0(x) 8.5(4)
|
9.0(2) 9.0(1) 4.4(1) 4.3(2)
|
CRM for Siebel | 9.1(1) 9.0(1) |
10.0(x) 9.x(x) | 9.0(1) | 9.0(1) | Finesse 10.0(1) Finesse 9.1(1) Finesse requires CCE 9.0(2) and higher. |
Unified CCE 9.0(x) Notes
- Outbound Option SIP Dialer:
When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later.
CUBE is not supported with the SIP Outbound Dialer. CUBE is supported between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.
Cisco Finesse releases earlier than 9.0(1) do not support Outbound Option. Finesse Release 9.0 (1) supports Progressive mode or Predictive mode only. Preview mode is not supported with 9.0 (1). Finesse Release 9.1 (1) supports Progressive mode, Predictive mode, or Preview mode only. Direct Preview mode is not supported with 9.1 (1).
- Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.
- The Agent PG (aka UCM PG), CTI Server, and CTI OS server versions must all be at the same version. Additionally, the Agent PG (aka UCM PG), CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.
- The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.
- You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.
- When using the EX90 with Cisco Finesse, if the agent has two calls on their desktop, they need to put both calls on hold before retrieving a call otherwise a potentially unintended conference might occur. See CSCuj42828.
- CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9.
Microsoft System Software Requirements
For Microsoft system software requirements, see the Hardware & System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, available at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-technical-reference-list.html.
Cisco Gateway Requirements
Hardware
Category | Requirements |
Hardware Options | Supports 28xx, 38xx, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card. Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card. |
Software
Category | Requirements | |
---|---|---|
Software Options | AS5350XM AS5400XM | 15.0(1) M1.2 15.1(4) M7 15.2(2)T 15.2(3)T1 |
28xx, 38xx | 15.0(1) M1.2 15.1(1)T 15.1(4) M7 | |
29xx, 39xx | 15.0(1) M1.2 15.1(4) M7 15.2(2)T 15.2(3)T1 15.2(4) M4 | |
39xxE | 15.0(1) M1.2 15.1(4) M7 15.2(2)T 15.2(3)T1 15.2(4) M4 |
UCCE Release 9.0.(x) Supported Browsers
Browser | Version | Supported | Exceptions |
---|---|---|---|
IE | 9 | Yes | None |
General Compatibility Notes and Limitations
Component | Notes |
---|---|
Phones | The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments:
|
System Peripheral Gateway (PG) Deployments | The following general limitations pertain to Unified CCE deployments that use the System PG:
|
Unified CCE Parent / Child Compatibility
Release | Parent 8.0(x) | Parent 8.5(x) | Parent 9.0(x) |
---|---|---|---|
Child 8.0(x) | Yes | Yes | Yes |
Child 8.5(x) | Yes | Yes | Yes |
Child 9.0(x) | Yes | Yes | Yes |
Central Controller Backward Compatibility
CentralController | PG | PG + CAD |
---|---|---|
9.0 | 8.5 | 8.5 |
9.0 | 8.0 | 8.0 |
Note: Backward compatible PGs are intended to be supported during the transition when you upgrade the Central Controller and PGs to the same version.
Note: MR PG and Dialer must be at the same version.
Note: For Outbound deployments, ES18 must be installed with UCCE 8.5(4) to work with Central Controller 9.x and 10.x.
NAM/CICM Compatibility
NAM Version | CICM Version |
---|---|
9.0 | 8.5 |
9.0 | 8.0 |
Note: The columns can be switched for forward compatibilty. For example, NAM at 8.0 and CICM at 9.0 is a supported configuration.
VDI & Cisco VXI Support
Cisco Client Type | Version | Virtual Desktop Infrastructure | OS Compatibility | Cisco VXI Clients |
---|---|---|---|---|
CTI-OS Clients (All CILs) | 8.5(x), 9.0 | VMWare View 4.6, 5.0 | Windows 7 32 bit - Supported Windows 7 WoW64 - Supported Windows XP 32 bit - Supported |
VXC 2100 - N/A VXC6215 - Supported with deskphone only |
CTI-OS Clients (All CILs) | 8.5(x), 9.0 | Citrix XenDesktop 5.0, 5.5 or 6.0 | Windows 7 32 bit - Supported Windows 7 WoW64 - Supported Windows XP 32 bit - Supported |
VXC 2100 - Supported with Cisco Unified IP Phone 8961, 9951, and 9971 VXC6215 - Supported with deskphone only |
CTI-OS Clients (All CILs) | 8.5(4), 9.0(2) | Citrix XenDesktop 5.0, 5.5, 6.0, 6.5 | Windows 7 32 bit - Supported Windows 7 WoW64 - Supported Windows XP 32 bit - Supported |
VXC 2100 - Supported with Cisco Unified IP Phone 8961, 9951, and 9971 VXC6215 - Supported with deskphone only |
Cisco Finesse | 9.x | VMware View 4.6, 5.x |
Windows 7 (32 bit, 64 bit, and WOW64) Windows XP |
VXC 2100 - N/A VXC6215 - Supported with deskphone only |
Cisco Finesse | 9.x | Citrix XenDesktop 4.x, 5.0, 5.5, 6.0, 6.5, 7.0, 7.1 | Windows 7 (32 bit, 64 bit, and WOW64)
Windows XP |
VXC 2100 - Not Supported VXC6215 - Supported with deskphone only |
Cisco Agent Desktop (CAD) | All | Not Supported | Not Supported | Not Supported |
Note:
- UCM Silent Monitoring is the only type of Silent Monitoring that is supported with VXI/VDI.
- Desktop solutions are supported on PC-like devices only that utilize a keyboard and mouse (no tablets or mobile devices supported at this time).
- The customer is not required to use Cisco VXI endpoints in a VDI solution. The customer can use any VDI endpoint that supports the specific Citrix or VMWare VDI solution versions supported by Cisco. The customer is responsible for ensuring that bandwidth and any other deployment considerations ensure that the solution can meet the performance and timing requirements of CTI-OS.
- For information about CAD wih thin client and virtual desktop environments, see the Integrating CAD with Thin Client and Virtual Desktop Environments document.
Application Virtualization
Windows Server 2008 R2 (SP1)
Cisco Client Version | Version | Citrix/XenApp | Remote Desktop Services platform |
---|---|---|---|
CTI-OS Clients (All CILs) | 9.0(x) | XenApp 6.0 & 6.5 | Windows Server 2008 R2 (SP1) |
Siebel Compatibility
Cisco Siebel Driver | Siebel Release |
---|---|
9.0(1) | 8.1(x) |
ICM-to-ICM Gateway Requirements
The following are system requirements for ICM-to-ICM Gateway.
- Both the Client ICM and Server ICM must be supported releases of Unified ICM, and they must be within one major version of each other. If two connected ICMs are running with different releases of Unified ICM software, only the ICM-to-ICM Gateway features supported by the lowest numbered release are available.
ICM-to-ICM Gateway Client and Server Release Requirements
Client/Server 1 | Client/Server 2 | Comments |
---|---|---|
8.5, 9.0 | 9.0, 8.5 | UCCE 9.0(1) is a major release |
IP Phone Support
The Contact Center Enterprise SRND includes additional details, caveats, and feature details associated with each of these specific phone devices.
Endpoint Family | Specific Device Notes |
---|---|
Jabber for Windows | Release 9.2 of Jabber for Windows is supported with UCCE 9.0(4) and Cisco Finesse 9.1. No support for CTI-OS or CAD at this time. Support includes voice media termination but Video is not supported. |
CTS-500 Telepresence | CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only. |
Tandberg EX | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only. The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. |
DXxxx | DX650 is supported. The DXxxx family is not supported with RSM. |
99xx |
9951 and 9971 are supported. |
89xx |
8941, 8945, 8961 is supported. |
797x | The 7970 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. 7975 only is supported with Agent Greeting or Whisper Announcement. |
796x | The 7960 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. 7961, 7962, and 7965 are supported. |
794x | The 7940 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. 7941, 7942, and 7945 are supported. |
793x | Family not supported |
792x | 7921 and 7925 are supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. |
791x | The 7911 is supported with these exceptions: Finesse, Unified CM based Silent Monitor, RSM, Agent Greeting, and Whisper Announcement are not supported. |
69xx series | 6921, 6941, 6961, and 6945 are supported. |
Cisco IP Communicator | Versions 7.0(x) and 8.6(x) are supported. Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement. CIPC does not support Mobile Agents. |
Back to: Category:Unified Contact Center Enterprise |
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