Unified CCE Software Compatibility Matrix for 9.0(x)

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(IP Phone Support)
m (1 revision)
(14 intermediate revisions not shown)
Line 16: Line 16:
PG/CAD/CTI OS <br>Server  
PG/CAD/CTI OS <br>Server  
-
(See Note 10, 11, 12, 13)<br>  
+
(See Note 7, 8, 9, 10)<br>  
! scope="col" |  
! scope="col" |  
CTI OS <br>Desktop  
CTI OS <br>Desktop  
-
(See&nbsp;Note 10)<br>  
+
(See Note 7)<br>  
! scope="col" | Unified <br>Intelligence<br>Center  
! scope="col" | Unified <br>Intelligence<br>Center  
! scope="col" | Unified <br>EIM/WIM  
! scope="col" | Unified <br>EIM/WIM  
! scope="col" |  
! scope="col" |  
-
Unified CRM <br>Version
+
Siebel CRM  
-
 
+
-
(See Note 9)
+
! scope="col" |  
! scope="col" |  
Line 37: Line 35:
! scope="col" |  
! scope="col" |  
Unified CCMP  
Unified CCMP  
-
 
-
(See Note 9)
 
! scope="col" | MediaSense  
! scope="col" | MediaSense  
Line 44: Line 40:
! scope="col" | Finesse
! scope="col" | Finesse
|-
|-
-
| valign="top" | 9.1  
+
| valign="top" | 9.1(1) <br>9.1(2)
| valign="top" |  
| valign="top" |  
IP-IVR <br>9.0(x) <br>8.5(x)  
IP-IVR <br>9.0(x) <br>8.5(x)  
Line 55: Line 51:
CAD <br>9.0(1a)  
CAD <br>9.0(1a)  
-
CTIOS Server <br>9.0(1)  
+
CTIOS Server <br>9.0(x)  
| valign="top" |  
| valign="top" |  
-
9.0(1)  
+
9.0(x)  
8.5(x)  
8.5(x)  
Line 81: Line 77:
| valign="top" |  
| valign="top" |  
-
CRM for SAP<br>1.0(2)
+
CRM for Siebel <br>8.0 <br>8.1
-
 
+
-
CRM for Siebel <br>8.5(x) and 9.0
+
| valign="top" |  
| valign="top" |  
Line 89: Line 83:
| valign="top" |  
| valign="top" |  
-
9.0(1)
+
9.x
| valign="top" |  
| valign="top" |  
Line 112: Line 106:
CAD <br>9.0(1a)  
CAD <br>9.0(1a)  
-
CTIOS Server <br>9.0(1)  
+
CTIOS Server <br>9.0(x)  
| valign="top" |  
| valign="top" |  
-
9.0(1)  
+
9.0(x)  
8.5(x)  
8.5(x)  
Line 138: Line 132:
| valign="top" |  
| valign="top" |  
-
CRM for SAP<br>1.0(2)
+
CRM for Siebel <br>8.0 <br>8.1
-
 
+
-
CRM for Siebel <br>8.5(x) and 9.0
+
| valign="top" |  
| valign="top" |  
Line 146: Line 138:
| valign="top" |  
| valign="top" |  
-
9.0(1)
+
9.x
| valign="top" |  
| valign="top" |  
Line 169: Line 161:
CAD <br>9.0(1)  
CAD <br>9.0(1)  
-
CTIOS Server <br>9.0(1)  
+
CTIOS Server <br>9.0(x)  
| valign="top" |  
| valign="top" |  
-
9.0(1)  
+
9.0(x)  
8.5(x)  
8.5(x)  
Line 193: Line 185:
| valign="top" |  
| valign="top" |  
-
CRM for SAP<br>1.0(2)  
+
CRM for Siebel<br>8.0(1) <br>8.1
-
 
+
-
CRM for Siebel<br>8.5(x) and 9.0
+
| valign="top" | 9.1(1)<br>9.0(1)  
| valign="top" | 9.1(1)<br>9.0(1)  
-
| valign="top" | 9.0(1)
+
| valign="top" | 9.x
| valign="top" | 9.0(1)  
| valign="top" | 9.0(1)  
| valign="top" | 9.0(1)  
| valign="top" | 9.0(1)  
Line 208: Line 198:
=== Unified CCE 9.0(x) Notes  ===
=== Unified CCE 9.0(x) Notes  ===
-
#Outbound Option SIP Dialer: <br>Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx)&nbsp;with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.2(3)T, PI19(15.2(4)M2). CUBE can be used as a SIP proxy for the SIP dialer with CCE 9.0(4) and later. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.#Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only.  
+
#Outbound Option SIP Dialer: <br>Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx)&nbsp;with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.2(3)T, and 15.2(4)M, 15.2(4)M2. CUBE can be used as a SIP proxy for the SIP dialer with CCE 9.0(4) and later. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.
-
#Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.
+
#Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.  
-
#Cisco Unified CRM Connector for PeopleSoft, Salesforce and Microsoft Dynamics CRM supports 7.5(2).  
+
#Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments.  
#Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments.  
#Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.  
#Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.  
#Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.  
#Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.  
#Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.  
#Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.  
-
#Unified CCMP 9.0(1), CRM for SAP will be certified after FCS of UCCE 9.0(1). This document will be revised to show support after testing has been completed.
 
#The PG, CTI&nbsp;Server, and CTI&nbsp;OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>  
#The PG, CTI&nbsp;Server, and CTI&nbsp;OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>  
#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.  
#The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.  
#You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br>  
#You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br>  
-
#CUCM&nbsp;9.1 requires UCCE 9.0(3) or&nbsp;UCCE&nbsp;9.0(2) with ES9.
+
#CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9.
== <br>IP Phone Support<br>  ==
== <br>IP Phone Support<br>  ==
 +
 +
The [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Contact Center Enterprise SRND] includes additional details, caveats, and feature details associated with each of these specific phone devices. 
 +
{| width="800" cellspacing="1" cellpadding="1" border="1"
{| width="800" cellspacing="1" cellpadding="1" border="1"
|-
|-
! scope="col" | Endpoint Family  
! scope="col" | Endpoint Family  
-
! scope="col" | Family Supported
 
! scope="col" | Specific Device Notes
! scope="col" | Specific Device Notes
|-
|-
| align="center" | Jabber for Windows  
| align="center" | Jabber for Windows  
-
| align="center" | Y
+
| valign="top" | Jabber for Windows 9.2 is supported with UCCE 9.0(4) and Cisco Finesse 9.1.  No support for CTI-OS or CAD at this time.  Support includes voice media termination but Video is not supported.
-
| valign="top" | Jabber for Windows 9.2 is supported with Cisco Finesse 9.1.  No support for CTI-OS or CAD at this time.  Support includes voice media termination but Video is not supported.
+
|-
|-
|-
|-
| align="center" | CTS-500 Telepresence  
| align="center" | CTS-500 Telepresence  
-
| align="center" | Y
 
| valign="top" | CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only.
| valign="top" | CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only.
|-
|-
-
| align="center" | Tandberg EX Series
+
| align="center" | Tandberg EX  
-
| align="center" | Y
+
| valign="top" | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only.<br>The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
-
| valign="top" | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only.<br>The EX series is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
+
|-
 +
| align="center" | DXxx 
 +
| valign="top" | DX650 is supported.<br>The DXxx family is not supported with RSM.
|-
|-
-
| align="center" | 99xx series
+
| align="center" | 99xx
-
| align="center" | Y
+
| valign="top" | 9951 and 9971 are supported.<br>The 99xx family is not supported with RSM.
-
| valign="top" | 9951 and 9971 are supported.<br>The 99xx series is not supported with RSM.
+
|-
|-
-
| align="center" | 89xx series
+
| align="center" | 89xx  
-
| align="center" | Y
+
| valign="top" | 8941, 8945, 8961 is supported.<br>The 89xx family is not supported with RSM.
-
| valign="top" | 8941, 8945, 8961 is supported.<br>The 89xx series is not supported with RSM.
+
|-
|-
| align="center" | 797x  
| align="center" | 797x  
-
| align="center" | Y
 
| valign="top" | 7970 is not supported with Unified CM based Silent Monitor or RSM. <br>7975 only is supported with Agent Greeting or Whisper Announcement.
| valign="top" | 7970 is not supported with Unified CM based Silent Monitor or RSM. <br>7975 only is supported with Agent Greeting or Whisper Announcement.
|-
|-
-
| align="center" | 796x  
+
| align="center" | 796x
-
| align="center" | Y
+
| valign="top" | 7961, 7962, and 7965 are supported.<br>The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.
| valign="top" | 7961, 7962, and 7965 are supported.<br>The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.
|-
|-
| align="center" | 794x  
| align="center" | 794x  
-
| align="center" | Y
 
| valign="top" | 7941, 7942, and 7945 are supported. <br>The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
| valign="top" | 7941, 7942, and 7945 are supported. <br>The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
|-
|-
| align="center" | 793x  
| align="center" | 793x  
-
| align="center" | N
+
| valign="top" | Family not supported
-
| <br>
+
|-
|-
| align="center" | 792x  
| align="center" | 792x  
-
| align="center" | Y
+
| valign="top" | 7921 and 7925 are supported.<br>The 792x family is not supported with Agent Greeting or Whisper Announcement.
-
| valign="top" | 7921 and 7925 are supported.<br>The 792x series is not supported with Agent Greeting or Whisper Announcement.
+
|-
|-
| align="center" | 791x  
| align="center" | 791x  
-
| align="center" | Y
+
| valign="top" | 7911 is supported. <br>The 791x family is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
-
| valign="top" | 7911 is supported. <br>The 791x series is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
+
|-
|-
| align="center" | 69xx series  
| align="center" | 69xx series  
-
| align="center" | Y
 
| valign="top" | 6921, 6941, 6961, and 6945 are supported.
| valign="top" | 6921, 6941, 6961, and 6945 are supported.
|-
|-
| align="center" | Cisco IP Communicator  
| align="center" | Cisco IP Communicator  
-
| align="center" | Y
 
| valign="top" | Versions 7.0(x) and 8.6(x) are supported.<br>Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.<br>CIPC does not support Mobile Agents.
| valign="top" | Versions 7.0(x) and 8.6(x) are supported.<br>Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.<br>CIPC does not support Mobile Agents.
|}
|}

Revision as of 18:23, 27 September 2013

Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise


Unified CCE 9.0(x) Product Sets 

Unified CM IVR (IP-IVR
and CVP)

PG/CAD/CTI OS
Server

(See Note 7, 8, 9, 10)

CTI OS
Desktop

(See Note 7)

Unified
Intelligence
Center
Unified
EIM/WIM

Siebel CRM

 RSM

 

Unified CCMP

MediaSense SocialMiner Finesse
9.1(1)
9.1(2)

IP-IVR
9.0(x)
8.5(x)

CVP
9.0(1)
8.5(x)

PG
9.0(2) and higher

CAD
9.0(1a)

CTIOS Server
9.0(x)

9.0(x)

8.5(x)

8.0(x)

9.1(x)

9.0(x)

8.5(4)


EIM WIM 9.0(1)

EIM 4.3(2)

EIM WIM 4.4(1)

CRM for Siebel
8.0
8.1

9.1(1)
9.0(1)

9.x

9.0(1)

9.0(1)

9.x.  Finesse 9.1 requires CCE 9.0(2) and higher.

9.0(1)

IP-IVR
9.0(x)
8.5(x)

CVP
9.0(x)
8.5(x)

PG
9.0(x)

CAD
9.0(1a)

CTIOS Server
9.0(x)

9.0(x)

8.5(x)

8.0(x)

9.1(x)

9.0(x)

8.5(4)


EIM WIM 9.0(1)

EIM 4.3(2)

EIM WIM 4.4(1)

CRM for Siebel
8.0
8.1

9.1(1)
9.0(1)

9.x

9.0(1)

9.0(1)

9.x.  Finesse 9.1 requires CCE 9.0(2) and higher.

8.6(x)

IP-IVR
9.0(x)
8.5(x)

CVP
9.0(x)
8.5(x)

PG
9.0(x)

CAD
9.0(1)

CTIOS Server
9.0(x)

9.0(x)

8.5(x)

8.0(x)

9.1(x)

9.0(x)

8.5(4)


EIM WIM 9.0(1)

EIM
4.3(2)

EIM WIM
4.4(1)

CRM for Siebel
8.0(1)
8.1

9.1(1)
9.0(1)
9.x 9.0(1) 9.0(1) 9.x.  Finesse 9.1 requires CCE 9.0(2) and higher.


Unified CCE 9.0(x) Notes

  1. Outbound Option SIP Dialer:
    Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card
    Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card
    When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later
    Supports IOS Release 15.2(3)T, and 15.2(4)M, 15.2(4)M2. CUBE can be used as a SIP proxy for the SIP dialer with CCE 9.0(4) and later. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.
  2. Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.
  3. Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments.
  4. Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
  5. Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
  6. Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
  7. The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.
  8. The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.
  9. You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.
  10. CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9.


IP Phone Support

The Contact Center Enterprise SRND includes additional details, caveats, and feature details associated with each of these specific phone devices.


Endpoint Family Specific Device Notes
Jabber for Windows Jabber for Windows 9.2 is supported with UCCE 9.0(4) and Cisco Finesse 9.1. No support for CTI-OS or CAD at this time. Support includes voice media termination but Video is not supported.
CTS-500 Telepresence CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only.
Tandberg EX EX60, EX90 are supported in Video Remote Expert (VRE) solutions only.
The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
DXxx DX650 is supported.
The DXxx family is not supported with RSM.
99xx 9951 and 9971 are supported.
The 99xx family is not supported with RSM.
89xx 8941, 8945, 8961 is supported.
The 89xx family is not supported with RSM.
797x 7970 is not supported with Unified CM based Silent Monitor or RSM.
7975 only is supported with Agent Greeting or Whisper Announcement.
796x 7961, 7962, and 7965 are supported.
The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.
794x 7941, 7942, and 7945 are supported.
The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
793x Family not supported
792x 7921 and 7925 are supported.
The 792x family is not supported with Agent Greeting or Whisper Announcement.
791x 7911 is supported.
The 791x family is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
69xx series 6921, 6941, 6961, and 6945 are supported.
Cisco IP Communicator Versions 7.0(x) and 8.6(x) are supported.
Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.
CIPC does not support Mobile Agents.




Back to: Category:Unified Contact Center Enterprise



Rating: 5.0/5 (4 votes cast)

Personal tools