Unified CCE Software Compatibility Matrix for 9.0(x)
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+ | '''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']] | ||
+ | |||
'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']] | '''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']] | ||
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PG/CAD/CTI OS <br>Server | PG/CAD/CTI OS <br>Server | ||
- | (See Note 10)<br> | + | (See Note 7, 8, 9, 10)<br> |
! scope="col" | | ! scope="col" | | ||
CTI OS <br>Desktop | CTI OS <br>Desktop | ||
- | (See | + | (See Note 7)<br> |
! scope="col" | Unified <br>Intelligence<br>Center | ! scope="col" | Unified <br>Intelligence<br>Center | ||
! scope="col" | Unified <br>EIM/WIM | ! scope="col" | Unified <br>EIM/WIM | ||
! scope="col" | | ! scope="col" | | ||
- | + | Siebel CRM | |
- | + | ||
- | + | ||
! scope="col" | | ! scope="col" | | ||
RSM | RSM | ||
- | | + | |
! scope="col" | | ! scope="col" | | ||
Unified CCMP | Unified CCMP | ||
- | |||
- | |||
! scope="col" | MediaSense | ! scope="col" | MediaSense | ||
Line 42: | Line 40: | ||
! scope="col" | Finesse | ! scope="col" | Finesse | ||
|- | |- | ||
- | | valign="top" | 9. | + | | valign="top" | 9.1(1) <br>9.1(2) |
| valign="top" | | | valign="top" | | ||
- | IP-IVR <br> 9.0(x) <br> 8.5(x) | + | IP-IVR <br>9.0(x) <br>8.5(x) |
- | CVP <br> 9.0( | + | CVP <br>9.0(1) <br>8.5(x) |
| valign="top" | | | valign="top" | | ||
- | PG <br> 9.0( | + | PG <br>9.0(2) and higher |
- | CAD <br> 9.0(1a) | + | CAD <br>9.0(1a) |
- | CTIOS Server 9.0( | + | CTIOS Server <br>9.0(x) |
| valign="top" | | | valign="top" | | ||
- | 9.0( | + | 9.0(x) |
8.5(x) | 8.5(x) | ||
Line 63: | Line 61: | ||
| valign="top" | | | valign="top" | | ||
- | 9.0(x)<br> | + | 9.1(x) |
+ | |||
+ | 9.0(x)<br> | ||
8.5(4) | 8.5(4) | ||
Line 70: | Line 70: | ||
| valign="top" | | | valign="top" | | ||
+ | EIM WIM 9.0(1) | ||
+ | |||
EIM 4.3(2) | EIM 4.3(2) | ||
- | WIM 4.4(1) | + | EIM WIM 4.4(1) |
| valign="top" | | | valign="top" | | ||
- | CRM for | + | CRM for Siebel <br>8.0 <br>8.1 |
- | + | | valign="top" | | |
+ | 9.1(1)<br>9.0(1) | ||
| valign="top" | | | valign="top" | | ||
- | 9. | + | 9.x |
| valign="top" | | | valign="top" | | ||
Line 87: | Line 90: | ||
| valign="top" | | | valign="top" | | ||
9.0(1) | 9.0(1) | ||
+ | |||
+ | | valign="top" | | ||
+ | 9.x. Finesse 9.1 requires CCE 9.0(2) and higher. | ||
+ | |||
+ | |- | ||
+ | | valign="top" | 9.0(1) | ||
+ | | valign="top" | | ||
+ | IP-IVR <br>9.0(x) <br>8.5(x) | ||
+ | |||
+ | CVP <br>9.0(x) <br>8.5(x) | ||
+ | |||
+ | | valign="top" | | ||
+ | PG <br>9.0(x) | ||
+ | |||
+ | CAD <br>9.0(1a) | ||
+ | |||
+ | CTIOS Server <br>9.0(x) | ||
+ | |||
+ | | valign="top" | | ||
+ | 9.0(x) | ||
+ | |||
+ | 8.5(x) | ||
+ | |||
+ | 8.0(x) | ||
+ | |||
+ | | valign="top" | | ||
+ | 9.1(x) | ||
+ | |||
+ | 9.0(x)<br> | ||
+ | |||
+ | 8.5(4) | ||
+ | |||
+ | <br> | ||
+ | |||
+ | | valign="top" | | ||
+ | EIM WIM 9.0(1) | ||
+ | |||
+ | EIM 4.3(2) | ||
+ | |||
+ | EIM WIM 4.4(1) | ||
+ | |||
+ | | valign="top" | | ||
+ | CRM for Siebel <br>8.0 <br>8.1 | ||
+ | |||
+ | | valign="top" | | ||
+ | 9.1(1)<br>9.0(1) | ||
+ | |||
+ | | valign="top" | | ||
+ | 9.x | ||
| valign="top" | | | valign="top" | | ||
Line 93: | Line 145: | ||
| valign="top" | | | valign="top" | | ||
9.0(1) | 9.0(1) | ||
+ | |||
+ | | valign="top" | | ||
+ | 9.x. Finesse 9.1 requires CCE 9.0(2) and higher. | ||
|- | |- | ||
| valign="top" | 8.6(x) | | valign="top" | 8.6(x) | ||
| valign="top" | | | valign="top" | | ||
- | IP-IVR <br> 9.0(x) <br> 8.5(x) | + | IP-IVR <br>9.0(x) <br>8.5(x) |
- | CVP <br> 9.0(x) <br> 8.5(x) | + | CVP <br>9.0(x) <br>8.5(x) |
| valign="top" | | | valign="top" | | ||
- | PG <br> 9.0(x) | + | PG <br>9.0(x) |
- | CAD <br> 9.0(1) | + | CAD <br>9.0(1) |
- | CTIOS Server 9.0( | + | CTIOS Server <br>9.0(x) |
| valign="top" | | | valign="top" | | ||
- | 9.0( | + | 9.0(x) |
8.5(x) | 8.5(x) | ||
Line 116: | Line 171: | ||
| valign="top" | | | valign="top" | | ||
- | 9.0(x)<br> | + | 9.1(x) |
+ | |||
+ | 9.0(x)<br> | ||
8.5(4) | 8.5(4) | ||
Line 122: | Line 179: | ||
<br> | <br> | ||
- | |||
| valign="top" | | | valign="top" | | ||
- | + | EIM WIM 9.0(1) <br> | |
- | + | EIM<br>4.3(2)<br><br>EIM WIM<br>4.4(1) | |
+ | | valign="top" | | ||
+ | CRM for Siebel<br>8.0(1) <br>8.1 | ||
+ | |||
+ | | valign="top" | 9.1(1)<br>9.0(1) | ||
+ | | valign="top" | 9.x | ||
| valign="top" | 9.0(1) | | valign="top" | 9.0(1) | ||
| valign="top" | 9.0(1) | | valign="top" | 9.0(1) | ||
- | | valign="top" | 9. | + | | valign="top" | 9.x. Finesse 9.1 requires CCE 9.0(2) and higher. |
- | + | ||
- | + | ||
|} | |} | ||
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=== Unified CCE 9.0(x) Notes === | === Unified CCE 9.0(x) Notes === | ||
- | #Outbound Option SIP Dialer: <br>Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.2(3)T | + | #Outbound Option SIP Dialer: <br>Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.2(3)T, and 15.2(4)M, 15.2(4)M2. CUBE can be used as a SIP proxy for the SIP dialer with CCE 9.0(4) and later. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details. |
- | #Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. | + | #Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide. |
- | + | ||
- | + | ||
#Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments. | #Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments. | ||
#Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support. | #Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support. | ||
#Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support. | #Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support. | ||
#Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support. | #Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support. | ||
- | |||
#The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br> | #The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br> | ||
- | #You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br> | + | #The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions. |
+ | #You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.<br> | ||
+ | #CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9. | ||
== <br>IP Phone Support<br> == | == <br>IP Phone Support<br> == | ||
+ | |||
+ | The [http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html Contact Center Enterprise SRND] includes additional details, caveats, and feature details associated with each of these specific phone devices. | ||
+ | |||
{| width="800" cellspacing="1" cellpadding="1" border="1" | {| width="800" cellspacing="1" cellpadding="1" border="1" | ||
|- | |- | ||
! scope="col" | Endpoint Family | ! scope="col" | Endpoint Family | ||
- | |||
! scope="col" | Specific Device Notes | ! scope="col" | Specific Device Notes | ||
|- | |- | ||
- | | align="center" | | + | | align="center" | Jabber for Windows |
- | | align="center" | | + | | valign="top" | Jabber for Windows 9.2 is supported with UCCE 9.0(4) and Cisco Finesse 9.1. No support for CTI-OS or CAD at this time. Support includes voice media termination but Video is not supported. |
- | | valign="top" | EX60, EX90 are supported.<br>The EX | + | |- |
+ | |- | ||
+ | | align="center" | CTS-500 Telepresence | ||
+ | | valign="top" | CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only. | ||
+ | |- | ||
+ | | align="center" | Tandberg EX | ||
+ | | valign="top" | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only.<br>The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. | ||
+ | |- | ||
+ | | align="center" | DXxx | ||
+ | | valign="top" | DX650 is supported.<br>The DXxx family is not supported with RSM. | ||
|- | |- | ||
- | | align="center" | 99xx | + | | align="center" | 99xx |
- | + | | valign="top" | 9951 and 9971 are supported.<br>The 99xx family is not supported with RSM. | |
- | | valign="top" | 9951 and 9971 are supported.<br>The 99xx | + | |
|- | |- | ||
- | | align="center" | 89xx | + | | align="center" | 89xx |
- | + | | valign="top" | 8941, 8945, 8961 is supported.<br>The 89xx family is not supported with RSM. | |
- | | valign="top" | 8941, 8945, 8961 is supported.<br>The 89xx | + | |
|- | |- | ||
| align="center" | 797x | | align="center" | 797x | ||
- | |||
| valign="top" | 7970 is not supported with Unified CM based Silent Monitor or RSM. <br>7975 only is supported with Agent Greeting or Whisper Announcement. | | valign="top" | 7970 is not supported with Unified CM based Silent Monitor or RSM. <br>7975 only is supported with Agent Greeting or Whisper Announcement. | ||
|- | |- | ||
- | | align="center" | 796x | + | | align="center" | 796x |
- | + | ||
| valign="top" | 7961, 7962, and 7965 are supported.<br>The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement. | | valign="top" | 7961, 7962, and 7965 are supported.<br>The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement. | ||
|- | |- | ||
| align="center" | 794x | | align="center" | 794x | ||
- | |||
| valign="top" | 7941, 7942, and 7945 are supported. <br>The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. | | valign="top" | 7941, 7942, and 7945 are supported. <br>The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. | ||
|- | |- | ||
| align="center" | 793x | | align="center" | 793x | ||
- | | | + | | valign="top" | Family not supported |
- | + | ||
|- | |- | ||
| align="center" | 792x | | align="center" | 792x | ||
- | + | | valign="top" | 7921 and 7925 are supported.<br>The 792x family is not supported with Agent Greeting or Whisper Announcement. | |
- | | valign="top" | 7921 and 7925 are supported.<br>The 792x | + | |
|- | |- | ||
| align="center" | 791x | | align="center" | 791x | ||
- | + | | valign="top" | 7911 is supported. <br>The 791x family is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. | |
- | | valign="top" | 7911 is supported. <br>The 791x | + | |
|- | |- | ||
| align="center" | 69xx series | | align="center" | 69xx series | ||
- | |||
| valign="top" | 6921, 6941, 6961, and 6945 are supported. | | valign="top" | 6921, 6941, 6961, and 6945 are supported. | ||
|- | |- | ||
| align="center" | Cisco IP Communicator | | align="center" | Cisco IP Communicator | ||
- | |||
| valign="top" | Versions 7.0(x) and 8.6(x) are supported.<br>Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.<br>CIPC does not support Mobile Agents. | | valign="top" | Versions 7.0(x) and 8.6(x) are supported.<br>Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.<br>CIPC does not support Mobile Agents. | ||
|} | |} |
Revision as of 18:23, 27 September 2013
Go to: Guidelines to Edit the Compatibility Matrix for Unified CCE
Go to: Compatibility Matrix for Unified CCE
Go to: Category:Unified Contact Center Enterprise
Unified CCE 9.0(x) Product Sets
Unified CM | IVR (IP-IVR and CVP) |
PG/CAD/CTI OS (See Note 7, 8, 9, 10) |
CTI OS (See Note 7) | Unified Intelligence Center | Unified EIM/WIM |
Siebel CRM |
RSM
|
Unified CCMP | MediaSense | SocialMiner | Finesse |
---|---|---|---|---|---|---|---|---|---|---|---|
9.1(1) 9.1(2) |
IP-IVR CVP |
PG CAD CTIOS Server |
9.0(x) 8.5(x) 8.0(x) |
9.1(x) 9.0(x) 8.5(4)
|
EIM WIM 9.0(1) EIM 4.3(2) EIM WIM 4.4(1) |
CRM for Siebel |
9.1(1) |
9.x |
9.0(1) |
9.0(1) |
9.x. Finesse 9.1 requires CCE 9.0(2) and higher. |
9.0(1) |
IP-IVR CVP |
PG CAD CTIOS Server |
9.0(x) 8.5(x) 8.0(x) |
9.1(x) 9.0(x) 8.5(4)
|
EIM WIM 9.0(1) EIM 4.3(2) EIM WIM 4.4(1) |
CRM for Siebel |
9.1(1) |
9.x |
9.0(1) |
9.0(1) |
9.x. Finesse 9.1 requires CCE 9.0(2) and higher. |
8.6(x) |
IP-IVR CVP |
PG CAD CTIOS Server |
9.0(x) 8.5(x) 8.0(x) |
9.1(x) 9.0(x) 8.5(4)
|
EIM WIM 9.0(1) EIM |
CRM for Siebel | 9.1(1) 9.0(1) | 9.x | 9.0(1) | 9.0(1) | 9.x. Finesse 9.1 requires CCE 9.0(2) and higher. |
Unified CCE 9.0(x) Notes
- Outbound Option SIP Dialer:
Supports 28xx, 3845, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card
Supports ISR G2 gateways (29xx and 39xx) with PVDM3 DSP card
When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later
Supports IOS Release 15.2(3)T, and 15.2(4)M, 15.2(4)M2. CUBE can be used as a SIP proxy for the SIP dialer with CCE 9.0(4) and later. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details. - Unified Communications Manager 9.0(x) is supported with a Unified CCE 9.0(x) Peripheral Gateway (PG) only. Unified CCE 9.0(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 8.0(x) and 8.5(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.
- Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments.
- Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
- Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
- Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
- The PG, CTI Server, and CTI OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.
- The CAD client and servers must all be at the same version. CAD clients and CAD server versions must be at the same major and minor release as the PG, CTI Server, and CTI OS Server and the CAD clients and CAD servers versions cannot be at a higher maintenance release than the PG, CTIS Server, and CTI OS Server versions.
- You cannot do a consult/single step transfer from an agent logged into the CTI OS Agent desktop on the Tandberg EX60 and EX90 phones. Disable Agent greeting on the CTI OS desktop for these phones.
- CUCM 9.1(1) and 9.1(2) require UCCE 9.0(4), 9.0(3), or UCCE 9.0(2) with ES9.
IP Phone Support
The Contact Center Enterprise SRND includes additional details, caveats, and feature details associated with each of these specific phone devices.
Endpoint Family | Specific Device Notes |
---|---|
Jabber for Windows | Jabber for Windows 9.2 is supported with UCCE 9.0(4) and Cisco Finesse 9.1. No support for CTI-OS or CAD at this time. Support includes voice media termination but Video is not supported. |
CTS-500 Telepresence | CTS-500 TP is supported as a Video Remote Expert (VRE) kiosk only. |
Tandberg EX | EX60, EX90 are supported in Video Remote Expert (VRE) solutions only. The EX family is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. |
DXxx | DX650 is supported. The DXxx family is not supported with RSM. |
99xx | 9951 and 9971 are supported. The 99xx family is not supported with RSM. |
89xx | 8941, 8945, 8961 is supported. The 89xx family is not supported with RSM. |
797x | 7970 is not supported with Unified CM based Silent Monitor or RSM. 7975 only is supported with Agent Greeting or Whisper Announcement. |
796x | 7961, 7962, and 7965 are supported. The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement. |
794x | 7941, 7942, and 7945 are supported. The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. |
793x | Family not supported |
792x | 7921 and 7925 are supported. The 792x family is not supported with Agent Greeting or Whisper Announcement. |
791x | 7911 is supported. The 791x family is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement. |
69xx series | 6921, 6941, 6961, and 6945 are supported. |
Cisco IP Communicator | Versions 7.0(x) and 8.6(x) are supported. Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement. CIPC does not support Mobile Agents. |
Back to: Category:Unified Contact Center Enterprise |
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