Unified CCE Software Compatibility Matrix for 8.5(x)

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'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]
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=== <br>'''This content has moved!'''<br>  ===
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'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]
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'''Its new location is:&nbsp; [https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html]'''  
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'''Go to:''' [[:Category:Unified Contact Center Enterprise|'''Category:Unified Contact Center Enterprise''']]<br>
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'''Please update your bookmark.'''
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<br>
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----
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<br>
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== Unified CCE 8.5(x) Product Sets<br> ==
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{| width="977" cellspacing="1" cellpadding="1" border="1" style="width: 977px; height: 533px;"
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|-
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! scope="col" | Unified CM
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! scope="col" | IVR (IP-IVR <br>and CVP)
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! scope="col" |
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PG/CAD/CTI OS <br>Server
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(See Note 10)<br>
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! scope="col" |
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CTI OS <br>Desktop
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(See&nbsp;Note 10)<br>
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! scope="col" | Unified <br>Intelligence<br>Center
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! scope="col" | Unified <br>EIM/WIM
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! scope="col" | Unified CRM <br>Version
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! scope="col" | &nbsp;RSM &nbsp;
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! scope="col" |
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Unified CCMP
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(See Note 9)
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! scope="col" | MediaSense
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! scope="col" | SocialMiner
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! scope="col" | Finesse
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|-
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| valign="top" | 8.6(x)
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| valign="top" |
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IP IVR <br>8.5(1) <br>8.0(x)
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CVP <br>8.5(1) <br>8.0(x)
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| valign="top" |
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PG 8.5(x)
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CAD 8.5 (x)
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CTI OS Server 8.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 8.5(x) <br>8.0(x)
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| valign="top" | 4.4 <br>
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| valign="top" |
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CRM for SAP<br>1.0(2)
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CRM for Siebel 8.5(x) <br>CRM for PeopleSoft<br>7.5(2)<br>1.1 (2)
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CRM for Salesforce <br>7.5(2)<br>1.1 (2)
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CRM for Microsoft Dynamics CRM <br>7.5(2)<br>1.1 (2)
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| valign="top" | 8.5(2)<br>8.5(1)
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| valign="top" |
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8.5(3)
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8.5(2)
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| valign="top" | 8.5(3)
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| valign="top" | 8.5(5)<span class="Apple-tab-span" style="white-space: pre;"> </span>
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| valign="top" | 8.5(3) - Requires CCE 8.5(3)
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|-
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| valign="top" | 8.5(1)
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| valign="top" |
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IP IVR <br>8.5(1) <br>8.0(x)
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CVP <br>8.5(1) <br>8.0(x)
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| valign="top" |
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PG 8.5(x)
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CAD 8.5(x)
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CTI OS Server 8.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)
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4.4
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4.3(x)
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| valign="top" |
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CRM for Siebel 8.5(x)
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CRM&nbsp;for SAP 1.0(2)
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CRM for PeopleSoft<br>7.5(2)<br>1.1 (2)
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CRM for Salesforce <br>7.5(2)<br>1.1 (2)
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CRM for Microsoft Dynamics CRM <br>7.5(2)<br>1.1 (2)
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| valign="top" | 8.5(1)<br>8.0(x)
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| valign="top" | 8.5(x)
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| valign="top" | 8.5(x)
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| valign="top" | 8.5(4)
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| valign="top" | Not Supported
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|-
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| valign="top" | 8.0(x)
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| valign="top" | IP IVR <br>8.5(1)<br>8.0(x)
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CVP <br>8.5(1)<br>8.0(x)
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| valign="top" | PG 8.5(x)
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CAD <br>8.5
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CTI OS Server<br>8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)
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| valign="top" | 4.4 <br>4.3(2)
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| valign="top" |
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CRM for Siebel 8.5(x)
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CRM for SAP 1.0(2)
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CRM for PeopleSoft<br>7.5(2)<br>1.1 (2)
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CRM for Salesforce <br>7.5(2)<br>1.1 (2)
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CRM for Microsoft Dynamics CRM <br>7.5(2)<br>1.1 (2)
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| valign="top" | 8.5(1)<br>8.0(x)<br>1.0(2)
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| valign="top" | 8.5(x)
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| <br>
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| 8.5(4)
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| Not Supported
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|-
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| valign="top" | 7.1(5)
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| valign="top" | IP IVR <br>8.0(x)
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CVP <br>8.5(1)<br>8.0(x)
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| valign="top" | PG<br>8.5(x)
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CAD<br>8.5
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CTI OS Server<br>8.5(1)<br>8.0(x)<br>7.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)<br>7.5(x)
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| valign="top" | 8.5(x)<br>8.0(x)
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| valign="top" | 4.3(2)
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| valign="top" |
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CRM for Siebel 8.5(x)
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CRM for SAP 1.0(2)
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CRM for PeopleSoft<br>7.5(2)<br>1.1 (2)
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CRM for Salesforce <br>7.5(2)<br>1.1 (2)
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CRM for Microsoft Dynamics CRM <br>7.5(2)<br>1.1 (2)
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| valign="top" | 8.5(1)<br>8.0(x)<br>1.0(2)
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| valign="top" | 8.5(x)
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| <br>
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| 8.5(4)
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| Not Supported
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|}
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<br>
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Unified CCE 8.5(x) Notes <br>
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#Outbound Option SIP Dialer: <br>Supports 28xx, 38xx, AS5350xm, and AS5400xm gateways with a PVDM2 DSP card <br>Supports ISR G2 gateways (29xx and 39xx)&nbsp;with PVDM3 DSP card <br>When needed for design, requires Cisco Unified SIP Proxy Version 8.5(1) or later<br>Supports IOS Release 15.1(x)T <br>CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.<br>
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#Unified Communications Manager 8.5(x) is supported with a Unified CCE 8.5(x) Peripheral Gateway (PG) only.
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#Unified CCE 8.5(x) Central Controller supports PGs running at the following versions for backward compatibility during upgrade: 7.5(x) and 8.0(x). For UCM compatibility for these PGs, see the UCM Compatibility Guide.
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#Cisco Unified CRM Connector for PeopleSoft, Salesforce and Microsoft Dynamics CRM supports 7.5(2).
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#Agent Greeting requires at least Unified CM 8.5(1), CTI OS Desktop 8.5(1), CVP 8.5(1), and a supported IP Phone. Whisper Announcement requires at least Unified CM 8.5(1), CVP 8.5(1), and a supported IP Phone. See Agent Greeting/Whisper Announcement IP Phone Support and see the following notes for specific requirements for Mobile Agents and Parent/Child deployments.
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#Agent Greeting for Mobile Agents or Parent/Child requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
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#Whisper Announcement for Mobile Agent requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), CVP 8.5(1) ES4, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
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#Whisper Announcement in a Parent/Child deployment requires at least Unified CCE 8.5(2), Unified CM 8.5(1) SU2, CTI OS Desktop 8.5(2), UCCX 8.5SU1 + ciscouccx.851SU1agentwhisper.cop.sgn, and a supported IP phone for local (non-mobile) agents. See IP Phone Support.
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#Unified CCMP 8.5(1), which is supported on Microsoft Windows 2003 is compatible with Unified CCE 8.5(1).&nbsp; Unified CCMP&nbsp;8.5(2) and 8.5(3), which are supported on Microsoft Windows 2008, are compatible with Unified CCE 8.5(x).
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#The PG, CTI&nbsp;Server, and CTI&nbsp;OS server versions must all be at the same version. Additionally, the PG, CTI Server, CTI OS Server, and CTI OS desktop versions cannot be higher than the Central Controller version.<br>
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== <br>IP Phone Support<br>  ==
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{| width="800" cellspacing="1" cellpadding="1" border="1"
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! scope="col" | IP Phone
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! scope="col" | Supported
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! scope="col" | Notes
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| align="center" | 99xx series
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| align="center" | Y
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| valign="top" | 9951 and 9971 are supported.<br>The 99xx series is not supported with RSM.
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| align="center" | 89xx series
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| align="center" | Y
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| valign="top" | 8961 is supported.<br>The 89xx series is not supported with RSM.
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|-
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| align="center" | 797x
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| align="center" | Y
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| valign="top" | 7970 is not supported with Unified CM based Silent Monitor or RSM. <br>7975 only is supported with Agent Greeting or Whisper Announcement.
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|-
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| align="center" | 796x
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| align="center" | Y
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| valign="top" | 7961, 7962, and 7965 are supported.<br>The 7960 model is not supported with Unified CM based Silent Monitor, RSM, or Agent Greeting and Whisper Announcement.
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|-
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| align="center" | 794x
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| align="center" | Y
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| valign="top" | 7941, 7942, and 7945 are supported. <br>The 7940 model is not supported with Unified CM based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
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| align="center" | 793x
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| align="center" | N
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| align="center" | 792x
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| align="center" | Y
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| valign="top" | 7921 and 7925 are supported.<br>The 792x series is not supported with Agent Greeting or Whisper Announcement.
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| align="center" | 791x
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| align="center" | Y
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| valign="top" | 7910, 7911, and 7912 are supported. <br>The 791x series is not supported with Unified CCE based Silent Monitor, RSM, Agent Greeting, or Whisper Announcement.
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| align="center" | 69xx series
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| align="center" | Y
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| valign="top" | 6921, 6941, 6961, and 6945 are supported.<br>6945 is not supported with Agent Greeting or Whisper Announcement.
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| align="center" | Cisco IP Communicator
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| align="center" | Y
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| valign="top" | Versions 7.0(x) and 8.6(x) are supported.<br>Version 7.0(x) is not supported with Agent Greeting and Whisper Announcement.
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{| border="1" class="wikitable"
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! style="background-color: rgb(255,255,204); color: green" | '''Back to:''' [[:Category:Unified Contact Center Enterprise|Category:Unified Contact Center Enterprise]]
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Latest revision as of 22:11, 30 August 2017


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