Unified CCE Software Compatibility Matrix for 8.0(x)

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'''Go to:''' [[Guidelines to Edit the Compatibility Matrix for Unified CCE|'''Guidelines to Edit the Compatibility Matrix for Unified CCE''']]
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=== <br>'''This content has moved!'''<br>  ===
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'''Go to:''' [[Compatibility Matrix for Unified CCE|'''Compatibility Matrix for Unified CCE''']]
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'''Its new location is:&nbsp; [https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html]'''  
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'''Go to:''' [[:Category:Unified Contact Center Enterprise|'''Category:Unified Contact Center Enterprise''']]<br>
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'''Please update your bookmark.'''
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<br>
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----
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<br>
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== Unified CCE 8.0(x) Product Sets  ==
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{| width="800" cellspacing="1" cellpadding="1" border="1"
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|-
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! scope="col" | Unified CM
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! scope="col" | IVR (IP-IVR and
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CVP [formerly ISN])
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! scope="col" | PG/CAD/CTI OS <br>Server
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! scope="col" | CTI OS
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Desktop
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! scope="col" | Unified
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Intelligence
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Center
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! scope="col" | Unified
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EIM/WIM
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! scope="col" | Unified CRM
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Version
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! scope="col" | RSM
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! scope="col" | Unified
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CCMP
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|-
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| valign="top" | 8.0(3)
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| valign="top" | IP IVR <br>8.0(x)
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CVP <br>8.5(x)
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8.0(1)
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| valign="top" | 8.0(x)<br>7.5
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| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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9.0(x)
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8.5(x)<br>8.0(x)
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| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)
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| valign="top" | CRM for Siebel 8.0(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM 1.1 (2)
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CRM for SAP 1.0(2)
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)
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|-
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| valign="top" | 8.0(2)
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| valign="top" | IP IVR <br>8.0(x)
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CVP <br>8.5(x)<br>8.0(1)
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| valign="top" | 8.0(x)<br>7.5
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| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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9.0(x)
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8.5(x)<br>8.0(x)
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| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)
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| valign="top" | CRM for Siebel 8.0(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM 1.1 (2)
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CRM for SAP 1.0(2)
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)
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|-
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| valign="top" | 8.0(1)
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| valign="top" | IP IVR <br>8.0(x)
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CVP <br>8.5(x)<br>8.0(1)
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| valign="top" | 8.0(x)<br>7.5
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| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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9.0(x)
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8.5(x)<br>8.0(x)
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| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)
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| valign="top" | CRM for Siebel 8.0(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM 1.1 (2)
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CRM for SAP 1.0(2)
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)
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|-
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| valign="top" | 7.1(5)
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| valign="top" | IP IVR <br>8.0(x)<br>7.0(x)
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CVP <br>8.5(x)<br>8.0(1)<br>7.0(2)
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| valign="top" | 8.0(x)<br>7.5
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| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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9.0(x)
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8.5(x)<br>8.0(x)
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| valign="top" | 4.3(2)<br>4.3(1)
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| valign="top" | CRM for Siebel 8.0(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM 1.1 (2)
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CRM for SAP 1.0(2)
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)
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|-
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| valign="top" | 7.1(3)
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| valign="top" | IP IVR <br>8.0(x)<br>7.0(x)
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CVP <br>8.5(x)<br>8.0(1)<br>7.0(2)
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| valign="top" | 8.0(x)
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| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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9.0(x)
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8.5(x)<br>8.0(x)
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| valign="top" | 4.3(2)<br>4.3(1)
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| valign="top" | CRM for Siebel 8.0(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM 1.1 (2)
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CRM for SAP 1.0(2)
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)
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|-
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| valign="top" | 7.1(2)
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| valign="top" | IP IVR <br>7.0(x)
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CVP <br>8.5(x)<br>8.0(1)<br>7.0(2)
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| valign="top" | 8.0(x)
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| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)
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| valign="top" |
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9.0(x)
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8.5(x)<br>8.0(x)
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| valign="top" | 4.3(2)<br>4.3(1)
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| valign="top" | CRM for Siebel 8.0(x)
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CRM for PeopleSoft 1.1 (2)
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CRM for Salesforce 1.1 (2)
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CRM for Microsoft Dynamics CRM 1.1 (2)
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CRM for SAP 1.0(2)<br>
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| valign="top" | 8.0
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| valign="top" | 8.5(x)<br>8.0(x)
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|}
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<br>
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=== Unified CCE 8.0(x) Notes  ===
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#Unified CCE 8.0(2) or later is required for deployments that are integrated with Genesys Cisco T-Server.
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#Unified CCE 8.0 (1) Central Controller supports PGs running at the following versions for backward compatibility: 7.1(x), 7.2(x), 7.5(x).
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#Multiline Agent Feature is supported only with Unified CM 7.1(3) and later.
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#Outbound Option SIP Dialer:<br>Supports ISR G2 (39xx and 29xx) with PVDM2 or PVDM3 DSP card<br>Also supports 28xx, 38xx, AS5350xm, AS5400xm gateways with a PVDM2 DSP card<br>When needed for design, requires Cisco Unified SIP Proxy Version 1.4.1 or later<br>Supports IOS Release 15.1(x)T<br>CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.
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#Unified CM:<br>Unified CM 8.0 (1) is only supported with an Unified CCE 8.0(1) Peripheral Gateway (PG)<br>Unified CM features Join/Transfer Across Lines are supported only with Unified CM 7.1(3) and later
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#CTI OS:<br>The Client version must be at the same version of CTI OS Server or earlier<br>The CTI OS Server and the PG must be in the same maintenance release version.
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#Unified CVP: For required IOS versions for Gateways and Gatekeepers, see the Hardware and System Software Specification for Cisco Unified Customer Voice Portal.
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#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or Unified CCE 7.5(5) or Unified CCE 8.0(1)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Server 7.0(4) or Cisco Unified Presence Server 8.0(2)<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
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<br>
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== IP Phone Support  ==
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{| width="800" cellspacing="1" cellpadding="1" border="1"
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|-
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! scope="col" | IP Phones
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! scope="col" | Supported
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! scope="col" | Notes
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|-
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| align="center" | 99xx series
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| align="center" | Y
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| valign="top" | 9951 and 9971 are supported.
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| align="center" | 89xx series
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| align="center" | Y
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| valign="top" | 8961 is supported.
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|-
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| align="center" | 69xx series
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| align="center" | Y
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| valign="top" | 6921, 6941, 6961 are supported.<br>69xx phones are supported only with a single line configuration with Unified CM 7.1(2,) and are supported with multiple lines with Unified CM 7.1(3) and later.
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|-
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| align="center" | 797x
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| align="center" | Y
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| valign="top" | 7970 model is not supported with Unified CM based Silent Monitor or RSM.
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|-
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| align="center" | 796x
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| align="center" | Y
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| valign="top" | 7960 model is not supported with Unified CM based Silent Monitor or RSM.
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| align="center" | 794x
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| align="center" | Y
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| valign="top" | 7940 model is not supported with Unified CM based Silent Monitor or RSM.
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| align="center" | 793x
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| align="center" | N
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| align="center" | 792x
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| align="center" | Y
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| valign="top" | To use the Cisco Wireless IP Phone 792x as an agent phone and as a Cisco IP Phone Agent, consult and follow the Cisco Wireless IP Phone 792x Design and Deployment Guide to ensure proper operation. It is available at: [http://www.cisco.com/go/srnd http://www.cisco.com/go/srnd]
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| align="center" | 791x
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| align="center" | Y
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| valign="top" | 7910, 7911, and 7912 are supported with Unified CCE 8.0 (1). <br>791x series are not supported by Unified CCE based Silent Monitor or RSM.<br>7910 and 7912 IP Phones do not support the Desktop Silent Monitor feature. The 7910 SW phone does support this feature.
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| align="center" | IP Communicator
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| align="center" | Y
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| valign="top" | Versions 7.0 and 8.0 are supported.<br>Version 8.6.0.29 is supported for Release 8.5(x) and later.
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{| border="1" class="wikitable"
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! style="background-color: rgb(255, 255, 204); color: green;" | '''Back to:''' [[:Category:Unified Contact Center Enterprise|Category:Unified Contact Center Enterprise]]
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Latest revision as of 22:12, 30 August 2017


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